Purity Products

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us At Purity Products, our goal hasalways been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuitOur records indicate that *** [redacted] voluntarily joined the Super Saver auto ship program on by placing an order for a free trial of Certified Organic JuiceCleanse for the shipping fee of $By enrolling, a three month supply is shipped after the free trial , and every three months thereafter at the discounted price 25% off retailCustomers that cancel within the free trial period are never billed and only incur the initial shipping and handling fee for the free trial received.All calls are monitored and/or recorded for compliance, quality, and training purposesI have personally reviewed the account and found no request of cancellation entries recorded prior to in the Call & Activity Log, which records ALL contact attempts and account activityThis indicates [redacted] failed to stop preauthorized shipments by calling to cancel the serviceBased on this information, it has been determined the charge of $is valid[redacted] has refused delivery of package & a credit of $was successfully processedPlease see copy of credit attached.Thank you for bringing [redacted] ’s concern to our attention It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinentstate and federal laws

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Their response is simply not true,a calendar year should begin with !jan2015,not last year which was I submitted a money order in 2015,and was told I had already submitted an order for this year.I believe maybe they are confusing fiscal year with calendar year which is totally different,in any case I think they should adhere to their own company's stated policy In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did not realize the order fot the six bottles had been sent ,the day I calledI was under the impression I would receive them starting on November th and it would cost $per monthI can't afford the $why did he think I could afford $I am on disability and barely manage paycheck to paycheckI was trying to get some vitamins at an affordable price, now I can't even buy my foodI will not be buying anything further from these people and will do all I can to discourage others in my positionThank you for trying to help, but the salesman was so intent on making a sale he did not care how he got it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Complaint ID: [redacted] , [redacted] Dear Mediator, [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our records indicate [redacted] contacted Purity Products on June [redacted] and requested to stop the shipment on a Super Saver order containing (3) Vital Maca Formula & (3) Vital Brilliance Formula that was recently processedAs per [redacted] ’s request the order was successfully stopped from shipping and a credit was processed for the full amount of $on June ***Please see a copy of credit voucher belowVisa [redacted] [Settled] Authorize: 1:AM $184.65(Reference: [redacted] )Capture: 5:AM $184.65(Reference: [redacted] ) Refund: 9:AM $184.65(Reference: [redacted] ) We thank you for bringing [redacted] ’s concern to our attention It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal lawsYours in good health, Hibris B***Credit DepartmentPurity Products [redacted] ***###-###-#### ###-###-#### Faxwww.purityproducts.com [redacted]

November **, Complaint ID: [redacted] , [redacted] Dear Revdex.com, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit At Purity Products, all calls are monitored and/or recorded for quality assurance and complianceI’ve personally monitored [redacted] called and verify [redacted] agreed to the Super Saver program for Everstrong Powder—Berry Burst and BEnergy BerryMelts when she placed the free bottle order; she was advised to call within the first weeks if not satisfied so she won’t be charged or shipped anything further, she agreed [redacted] called the same day the order was processed and shipped, unfortunately, we were unable to stop the order and she was advised to refuse or return the order for a full refund Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Thank you for bringing [redacted] ’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws Yours in good health, Janeth D [redacted]

[redacted] Dear Mediator, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of EverStrong Tablets at $each (27% off the retail price) and bottles of B-Energy Berry Melts at $each, every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance [redacted] agreed to the Super Saver program for EverStrong Tablets at $each and B-Energy Berry Melts at $each when he placed the free bottle order; he was advised to call within the first weeks if not satisfied so he won’t be charged or shipped anything further [redacted] called our Customer Care Department the same day the order had processed and shipped, thus unable to stop the orderSadly, [redacted] threaten our agent and hung upSince the order is in transit, he may refuse or return the order for full refund; the Super Saver program has been canceled Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

November *, Complaint ID: [redacted] , [redacted] Dear Revdex.com, I regret that [redacted] experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit All calls are monitored and/or recorded for compliance, quality and training purposesI’ve personally reviewed [redacted] account and as per our Call Log Activity report, which records all account activity, [redacted] called on at 6:22PM and requested a cancelation which was completedThe order in question had processed & shipped the morning of 915, which was prior to the cancelation The order has since been refused and a full refund has been issued Debit: *:AM $ Refund: 11/*/1:PM $ Thank you for bringing [redacted] complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct [redacted] Fax [redacted] E-mail: [redacted]

April **, Complaint ID: [redacted] , [redacted] Dear Revdex.com, I regret that [redacted] ’ experience with Purity Products was not a positive one [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit My apologies, our records indicate [redacted] had canceled the Super Saver program Unfortunately, our virtual agent failed to make necessary changesAll future orders have been canceled and a full refund has been issuedA [redacted] label has been sent to [redacted] , free of charge, to facilitate the return of the order At Purity Products, our mission is to create the very satisfied customer, one customer at a timeOn behalf of the Customer Care team, please accept my apologies Thank you for bringing [redacted] ’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted] , Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted] www.purityproducts.com

May **, [redacted] Dear Revdex.com, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Every weekend Purity Products gives away over a thousand free bottles to customers across the U.Sand Canada with no further obligationsAll of our free bottle offers come with an invitation to join the Super Saver Program; it is not mandatory to join and you may DECLINE at any time & still receive a Free BottleIf you do decide to join the super saver program, our Cancellation Policy provided at the time of enrollment & included with every shipment, clearly instructs all customers that automatic shipping can be cancelled at any time by simply calling our Customer Care toll-free number at ###-###-#### At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance [redacted] agreed to the Super Saver program for Organic Protein Smoothie when she placed the free bottle order; she was advised to call within the first weeks if not satisfied so he won’t be charged or shipped anything further, she agreedThe order is currently in transit; [redacted] may refuse or return the order for full refund Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Thank you for bringing [redacted] ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted] E-mail: [redacted]

January *, Complaint ID: [redacted] , [redacted] Dear Revdex.com, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of Organic Protein Smoothie at $each (26% off retail), every months with free shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance [redacted] agreed to the Super Saver program for Organic Protein Smoothie when she placed the free bottle order; she was advised to call within the first weeks if not satisfied so she won’t be charged or shipped anything further, she agreedBased on this information, it has been determined the transaction is valid [redacted] may return the order for full refund, [redacted] Our refund policy is printed on all invoices and is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorizationReturn Authorization does not cover the cost of return shippingAgain, you must return your used and/or unused bottles to receive a refund within days Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, Janeth D [redacted] Credit Manager, Purity Products Direct ###-###-#### Fax ###-###-#### [redacted]

[redacted] Dear Mediator, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligationsAll of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of DrCannell’s Advance D at $each (25% off the retail price) and bottles of Ultra-Pure Omega at $each (25% off the retail price), every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance [redacted] agreed to the Super Saver program for DrCannell’s Advance D Ultra-Pure Omega when he placed the free bottle order [redacted] may return the order for full refund; the Super Saver program has been canceled Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

[redacted] Complaint ID: [redacted] Dear Revdex.com, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] ’s account has been flag due fraudulent activity involving the accountThe transactions has been disputed with his credit card company and a reversal of the charges was approvedPurity Products has notified [redacted] ’s credit card company and pertinent authorities and provided them with the name and address of the person that used [redacted] ’s credit card Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

[redacted] Dear Mediator, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit My apologies, our records indicate [redacted] had canceled the Super Saver program; unfortunately, our agent, was fairly new, failed to make necessary changesAll future orders have been canceled and a full refund has been issued [redacted] may keep the order free of charge At Purity Products, our mission is to create the very satisfied customer, one customer at a timeOn behalf of the Customer Care team, please accept my apologies Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

[redacted] Dear Mediator, I regret that [redacted] ’ experience with Purity Products was not a positive one [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles of the Certified Organic Juice Cleanse at $each (25% off retail), every months plus $for shipping, charged to the credit/debit card or checking account provided to Purity ProductsHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance [redacted] agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the free bottle order; she was advised to call within the first weeks if not satisfied so she won’t be charged or shipped anything further [redacted] called our Customer Care Department the day after the order processed, thus unable to stop the orderSince the order is in transit, she may refuse or return the order for full refund; the Super Saver program has been canceled Thank you for bringing [redacted] ’ complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

[redacted] Dear Mediator, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligationsAll of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer [redacted] called in response to our free bottle advertisement, the offer is as follows: ***By accepting our free bottle today, you become eligible to enjoy the benefits of our Super SaverThis simply guarantees you a lower price on this product and you will have weeks to try the free bottle and then decide if it’s right for youThen in about weeks, we will ship you bottles every months at $each, plus discounted shipping of just $This month supply would save you more than 26% off the regular priceHowever if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first weeks and you will not be charged or shipped anything furtherRemember, the free bottle is yours to keep no matter whatWe look forward to getting you started as a Super Saver customerIs this Okay? At Purity Products, all calls are monitored and/or recorded for quality assurance and complianceI’ve personally monitored the call and confirm [redacted] agreed to the Super Saver program for the VeggieStrong - The Organic Protein Smoothie when he placed the free bottle order [redacted] has since returned the order and a full refund for the merchandise has been issued; the Super Saver program has been canceledThe Goods and Services Tax (GST) is a Canadian Domestic consumption Tax in which Canadian consumers pay to their government Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I appreciate the delivery refund from Purity, as I never received the product as claimedI however feel that the refund should have been offered in Purity's initial response, but they were more concerned about promoting their history of customer service, than providing resolution for my issueIt's for that reason I'm not satisfied with the resolution In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

I regret that [redacted] ***’s experience with Purity Products was not a positive one [redacted] is a valuable customer and her satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuitTo ensure the safest and most secure shopping experience, Purity Products requires direct authorization from the account holder for any changes to be madeOur records indicate [redacted] (account holder is [redacted] ***) called our Customer Care departmentAs a courtesy, the super Saver program has been canceledThank you for bringing [redacted] ***’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal lawsIf you have any questions or ever would like more information about our company, please feel free to contact meYours in good health, [redacted]

March **, Complaint ID: [redacted] , [redacted] Dear Revdex.com, I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and his satisfaction with Purity Products is very important to usAt Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our records indicate [redacted] ordered the Certified Organic Juice Cleanse via the web and selected the Super Saver program option when he placed the online orderYou may visit us online at purityproducts.com and search for Certified Organic Juice Cleanse to access the product ordering optionsFor your convenience, I’ve included the link below in addition to the illustration of the web page at the bottom [redacted] may return the order for full refund, minus $shippingReturn authorization # [redacted] The super saver program has been canceled Our refund policy as printed on all invoices is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptPlease call Customer Care within days at ###-###-#### to obtain a return authorization Thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted] Direct ###-###-#### Fax ###-###-#### [redacted]

Our refund policy is printed on all invoices and is as follows: Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within days of receiptReturn Authorization does not cover the cost of return shippingAgain, you must return your used and/or unused bottles to receive a refund within days Again, thank you for bringing [redacted] ’s complaint to our attentionIt is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfiedIt has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws If you have any questions or ever would like more information about our company, please feel free to contact me Yours in good health, [redacted]

I regret that [redacted] ’s experience with Purity Products was not a positive one [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit Our records indicate [redacted] ordered the Certified Organic Juice Cleanse via the web and selected the Super Saver program option when she placed the online order You may visit us online at purityproducts.com and search for Certified Organic Juice Cleanse to access the product ordering options For your convenience, I’ve included the link below in addition to the illustration of the web page at the bottom[redacted] On 0615, [redacted] agreed to keep the merchandise with a 50% discountThe request was successfully processedRefund: 2:PM $(Reference: [redacted] ) We thank you for bringing [redacted] ’s concern to our attention It is important to Purity Products, Incto maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws