Purity Products

Review: Customer service is God awful. I have called multiple times to cancel this subscription. Impossible to get a hold of someone to do so. Then I finally get a hold of someone and I was assured it's cancelled and boom 3 months later there's a $180 charge to my account. Now not only do I need to go thru the hassle of calling again but now I have to deal with my bank.

God awful sums it up..Desired Settlement: I'll return the order that's coming my way.. I just want my money returned as well. I cancelled this service and they still charged me.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our call log records do not have any calls from [redacted] prior to 1/**/15. [redacted] called the day after the order was processed, and the agent had the warehouse go thru hundreds of orders to find the order, once found, the order was canceled & fully credited. The Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.



Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I received my free trail they said I had 15 days to cancel. I didn't know that meant 15 days from when they said it shipped. I said I wanted to cancel and got their typical up sell. I told them I wanted my money refunded and to pull my shipment. He said ok. Everything went fine now 3 months later I see a charge from Purity Products. I call and cancel again. Get the up sale again. I tell them refund my money and go pull the package. I'm told it was it went out yesterday and I would have to return it to get my money back. Then the next they said it shipped today.

Review: As the mother of a new family, 2 children and a husband, any money taken from my account is robbery. It disgusts me that big businesses think they can rob you and not pay the same consequences as if a civilian overdrafts ones account. After ordering my sample on 5/**/2015 I made sure to call because it was already 12 days with no vitamins and I am always worried about when I will get charged, so the representative said I had until July. THIS COMPANY PREYS ON THIS CONFUSION. They say that "In about 2 weeks, we will ship you 3 bottles of ---.Plus at $34.95 each and 3 bottles of our ----- at $17.95, every 3 months plus $4.95 for shipping, charged to the account provided to purity products. " You see the first 2 words are opening the floor for a legal scam and robbery. If a civilian robs you they go to jail. If a corporation robs you, they say there is no one higher than the promotion supervisors available to talk to a meek customer. Scam. If I can't be helped by the owner of a business after that owner robs me, that is admission to the sneaky slippery slope scam. It's unprofessional to take money without a courtesy conversation, it/ proves THEY ARE HOPING WE MISS THE DATE TO CALL AND CANCEL. To make matters worse there is that "in ABOUT 2 WEEKS," another wards, we are not even properly educated what day to call by to avoid further charges. If we want to try and honestly see how the supplement helps our body, we have no guarantee we are giving it time to work without committing to a 3 month supply. Is it a charge two weeks after you finally get it in your mail box?, or 2 weeks after they send it out?, 10 days later?.....INTENDED CONFUSION TO CHARGE US HUNDREDS OF DOLLARS. To sum it up, this happened to me on the companies admitted fault. They said they undid the -$167.15charge, which is still pending on my account because of my bank, according to purity products. This has made my husband penniless while working in another state because I cant transfer $ into his account. Fact after fact points to truth of the company's scandalous ways. I saw the charge almost immediately. However, I can call to order 24hr/7 days a weeks, however I can only fight a mischarge during a limited time availability. SCAM. I THOUHGT THE PRODUCT MIGHT BE SOOO GOOD BECAUSE IT'S sooo EXPENSIVE, HOWEVER, IT IS SIMPLY TO TRY TO MAKE $ OFF OF THE UNKNOWING VICTIMS WHO DONT KNOW OR HAVE A CHANCE TO REPRESENT THEMSELVES AND GET THE SCAM CANCELLED.Desired Settlement: I WANT THE COMPANY TO MAKE THE HOLD COME OFF MY ACCOUNT IMMEDIATELY BY CALLING MY BANK. I WANT THEM TO BE CLEAR ABOUT WHEN A CHARGE WILL BE RAN, ON ALL PAPERWORK, FOR ALL CUSTOMERS. I WANT THEM TO CALL EVERY TIME, FOR EVERYONE, NO MATTER A VERBAL AGREEMENT, BEFORE TAKING $ FROM AN ACCOUNT. AT MININMUM, WHEN THEY SEND A STATEMENT, THERE NEEDS TO BE A CALL BY AND CANCEL DATE MADE CLEAR. AT THE TOP OF THE PAPERWORK, NOT ON THE BOTTOM. I WANT ANYONE AND EVERYONE TO BE REIMBURSED AS THE COMPANY HAS A 60 DAY SATISFACTION GAURENTEE.

Business

Response:

[redacted] Dear Mediator, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. Our records indicate that [redacted] voluntarily joined the Super Saver auto ship program on 05/**/15 by calling to place a free trial order of Certified Organic Juice Cleanse for the shipping fee of $6.95. By agreeing to enroll, a three month supply is shipped after the free trial , and every three months thereafter at the discounted price 25% off retail. Customers that cancel within the free trial period are never billed and only incur the initial shipping and handling fee for the free trial received.All calls are monitored and/or recorded for compliance, quality, and training purposes. I have personally reviewed the account and found [redacted] called on 06/**/15 requesting to cancel the order that was recently processed. As per [redacted]’s request the order was canceled and a credit was successfully processed for the full amount of $163.65. Please see credit voucher attached.[redacted] Visa [redacted] [Settled] [redacted] Thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health, [redacted]

Review: I ordered product through Purity Products. I never received the product. They charged me $109.00 and no product.Desired Settlement: I want my refund of $109.00 . This is not a reputable company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am a senior citizen on a limited budget.

I have contacted the company in the past asking them NOT to send me products other than what I have ordered.

They have continued to send me things I do not want (& have asked not to send until further notice) and charging my bank account.

This causes me great expense (w/bank overdrafts) and distress as I am not informed of or expecting these expenses.

I've spoken to them about discontinuing a particular product and then about discontinuing business with them all together.

Both times I was met with major restisance and bullying language.

They run a two hour long advertisement on the radio proclaiming their integrity.Desired Settlement: I would like them to cease their overly aggressive sales tactics and language. (Even when I've told them I am 83years old on a limited budget, their sales staff has continued to be aggressive and pushy.)

I want an apology letter from the company. They have caused me excessive stress and bank over draws.

Business

Response:

September *, 2015

Complaint ID: [redacted]

Dear Revdex.com,

I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Please know that every weekend Purity Products gives away over a thousand free bottles to customers across the U.S. and Canada with no further obligations. All of our free bottle offers come with an invitation to join the Super Saver Program; it is not mandatory to join and customer may decline at any time & still receive a Free Bottle. Purity Products also offers a generous 60-day money back guarantee on all bottles returned.

Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

E-mail: [redacted]

Review: I responded to a radio advertisement, $6.95 offer for a bottle of health drink. A lady offered me a discount for more of the drink I know nothing about. I refused the offer for obvious reason but she kept talking and will not allow me in the conversation. At this point I told her to cancel the order If I must accept her offer. I clearly told her the only transaction I called for is the 6.95 deal and nothing else. I received the order as agreed however, I received 3 bottles of the product about 2 weeks later. The package was immediately returned to purity products but no refund was received. I called and received news that refund will depend on my initial order call review. Partial refund came in after about 3 weeks. After several calls and tapping into Purity Products supervisors expertise, refund taxes withheld buy purity Products. I assert that I did not buy any merchandise from purity products to withhold taxes. This is all a big mistake.At the direction of s supervisor they'll review my initial call and get back to me within 24 hours. No call from purity products. So far, my calls amount to nothing. This is absolutely sounding like a scam because they've already check my initial call before partial refund was made. I traced their office to New York however, products came from [redacted].I need my full refund and product return shipping cost to [redacted], $18.35. Thanks for your support.Desired Settlement: Full refund with return shipping cost of $18.35

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles every 3 months at $49.95 each, plus discounted shipping of just $6.95. This 3 month supply would save you more than 26% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. I’ve personally monitored the call and confirm [redacted] agreed to the Super Saver program for the VeggieStrong - The Organic Protein Smoothie when he placed the free bottle order. [redacted] has since returned the order and a full refund for the merchandise has been issued; the Super Saver program has been canceled. The Goods and Services Tax (GST) is a Canadian Domestic consumption Tax in which Canadian consumers pay to their government.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did not agree to subsequent purchase of veggie strong products as response suggest. I need full refund plus $18 return postage.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Like In said earlier, I did not order any product from you except promotional offer of $6.95. I want my full payment you charged my credit card. You charged my card in trickery. Everyone makes mistake but the fact that you're defending your position tells me you should not be in business. You must return full amount charged my credit card plus return shipping cost.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted on my initial response, all calls are monitored and/or recorded for quality assurance and compliance. I’ve personally monitored the call, [redacted] agreed to the Super Saver program for the VeggieStrong - The Organic Protein Smoothie when he placed the free bottle order; during the call, our agent explained “if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further”. After 2 weeks, an order processed, as we did not hear from [redacted]. This information was also included in the shipment with the free bottle order.Again, the order was returned and a full refund was issued. The Goods and Services Tax (GST) is a Canadian Domestic consumption Tax in which Canadian consumers pay to their government, this is not collected by Purity Products, therefore is not refundable thru Purity Products, but thru Canadian Government. I previously included the link, which provides customer with the information needed to get reimbursement for GST. Again, the link is: [redacted]?Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: first order payed shipping only

canceled within time after losing job

They say sent second package and debited my account

did not receive did not catch debit

now third!!! and take money before goods and service

this is wrong

Business

Response:

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. Our records indicate [redacted] called our Customer Care department on 6/**/13 to cancel the Super Saver program; he agreed to remain on the Super Saver program with additional discounts and a delay on the next shipment set for 10/**/2013. On this date, the order processed and shipped as scheduled.

As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: In May 2014 I requested a trial Vitamin D product with the understanding I would then be receiving the product on auto-ship every 3 months, and that I could cancel at any time. On September *, 2014. I cancelled all future orders. On January *, 2015, I noticed a charge of $109.8O from Purity Products. I called them to find out what was going on but was unable to speak with anyone as it was New Year's Day. I called again on January * and was told by [redacted] that indeed I had cancelled and she was not sure why the product was sent again. I requested an immediate full refund. I did not order the product and I did not want it. Representative [redacted] told me that she could see that I had cancelled the product in September and she was not sure why they had sent another shipment. She said she could only refund me 50% of my money until such time as I returned the product to Purity Products. She also said that she was not certain the product had been shipped yet and, if not, they would stop the shipment and issue my full refund. She went on to say that she would be back in touch with me by the end of the day to update me on the situation. As of January 3 I had not heard from her. I again called the company January * and spoke with [redacted] @ ext. [redacted]. He advised me that the representative in September had not cancelled the product, but simply applied a skip-shipment but that upon listening to the call, it had been found that I indeed had cancelled and that they had a full refund pending. Pending. I don't trust this company and until I see the credit, I won't believe it has been issued. He also advised me that no one had indeed yet cancelled future shipments and did I indeed wish to cancel? Hellloooo. Yes, I wish to cancel. He claims to have cancelled it and gave me confimation #[redacted]. He went on to tell me that the shipment had left the facility and he gave me an RMA, [redacted]. I do not trust this company. I got a confirmation number when I cancelled in September as well.Desired Settlement: I want them to apply a refund to my debit card immediately. Additionally, if they have indeed already shipped the product, I think I should just keep it. I have already spent more than enough time being inconvenienced and [redacted]et by this company. They now expect me to take more time to drop by the [redacted] store. I work 8-4:30 in a call center and don't have time for their nonsense. I would also like to see them get a black mark for customer service. I have never had such a difficult time saying I do not want your product. The run around they have given me is just NOT good customer service to say the very least.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

My apologies, our records indicate [redacted] had canceled the Super Saver program; unfortunately, our agent, was fairly new, failed to make necessary changes. All future orders have been canceled and a full refund has been issued. [redacted] may keep the order free of charge.

At Purity Products, our mission is to create the very satisfied customer, one customer at a time. On behalf of the Customer Care team, please accept my apologies.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Upon purchasing (shipping fee) the free offer, I told the representative that I didn't want any more products sent to my house or any money withdrawn from my account because I was not 100% sure that I was going to commit to the product nor did I know if I would like the organic juice cleanse. She offered me a three month supply for a certain amount of money and I continued to say I only wanted the free offer....more than once. That was about three weeks ago. On February [redacted] I noticed a debit from my checking acct for $141.80. When I called Purity Products [redacted] told me that she would look into it and call me back with 48 hours. She called back and told me that I had to cancel within two weeks or I would be charged for the three month supply. Since I did not call back, I was charged and the shipment should arrive soon. I explained that I told the rep that I did NOT want the special price for the three month supply because I didn't want to commit....I said that more than once. Now, I have to wait until the product gets to my house then return it, and wait until they receive it before they can issue my money, less shipping. I told them that I didn't want anymore and that I would contact them. I'm extremely disappointed that they did exactly what I asked them numerous times NOT to do. I would not have purchased the product had I known that I would be charged regardless to my request not to accept any additional products.Desired Settlement: I want the full amount of $141.80 put back into my account.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of the Certified Organic Juice Cleanse at $44.95 each (25% off retail), every 3 months plus $6.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. [redacted] agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further. [redacted] called our Customer Care Department the day after the order processed, thus unable to stop the order. Since the order is in transit, she may refuse or return the order for full refund; the Super Saver program has been canceled.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I ordered a product on the telephone with a "LIVE" person that was advisetised as a trail offer and (you the consumer) would pay the shipping charge only, I agered to that. In the conversation several things were mentions, I made it crystal clear I do not want "AUTO-SHIP, the rep relied "no problem". The order was completed and I gave him my credit card information, I was charged for shipping right away in November,2014. On December **, 2014 my bank account was hit with $178.65 causing a $308.00 in "Bank Overdraft" fees. My whole world is upside down, I received social security disability and have no money left. I can not buy simple Christmas presents. I called this company and they told me there was nothing they could do but refund me half of the $178.65 and that I need to return the product, which I do not have in order to receive the rest of my money which could be in late January. In the mean time I filed a "THEFT" report with my bank and that take up to 10 or more business days to be dealt with. In the mean time the overdrafts are mounting up.Desired Settlement: The supervisors at Purity Products need to learn how to listen. This supervisor was too busy telling me about the 3,000 satisfied customers they have instead of telling me why they stole money out of my bank account. She did not understand this issue was and is about "MONEY", not about a product.

Business

Response:

[redacted]

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of Krill Omega at $39.95 each (25% off the retail price) and 3 bottles of B-12 Energy Melts at $17.95 each, every 3 months plus $4.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. I’ve personally monitored the call and confirm [redacted] agreed to the Super Saver program for Krill Omega and B-12 Energy Melts when she placed the free bottle order and did not call our customer cr located on your free bottle within the first 2 weeks as advised if not satisfied. [redacted] may return the order for full refund; the Super Saver program has been canceled.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Review: I called today to cancel further shipments from Purity products. The next shipment is scheduled for April 2015. I was refused the cancellation because my name was not on the account. I live in the same house with my husband. We share bank accounts and credit card access. I want all future shipments from Purityu cancelled and that they do not charge my credit card for ANY further product shipment. I have been refused a cancellationDesired Settlement: I want a written confirmation that no further product will be shipped and no charges made against our credit card.s

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. To ensure the safest and most secure shopping experience, Purity Products requires direct authorization from the account holder for any changes to be made. Our records indicate [redacted] (account holder is [redacted]) called our Customer Care department. As a courtesy, the super Saver program has been canceled. Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. If you have any questions or ever would like more information about our company, please feel free to contact me. Yours in good health, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order assuming that I would get a free sample of a vitamin. I heard this advertised on the People's Pharmacy on Public Radio. I gave my credit card number to pay for shipping and ended up with a reoccurring supply of vitamins that I do not want. I have tried to cancel the account and get my money refunded, but it has proven very difficult. I am returning the vitamins to the source and will continue to pursue reimbursement. The computer with which you have to cope for an interminable length of time emphasizes customer service!!! Ridiculous customer service.Desired Settlement: Refund - refrain from deceptive advertising.

Business

Response:

[redacted]

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Every weekend we give away over a thousand free bottles to customers across the U.S and Canada with no further obligations. All of our free bottle offers come with an invitation to join our Super Saver Program and at any time the customer can decline to join the Super Saver and still get the free bottle; it is not mandatory and every customer has the option to accept or decline the Super saver offer.

On 12/**/13, [redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of Optimized Krill 500 at $22 each and 3 bottles of Perfect Multi Essentials at $34.95 each, every 3 months, plus discounted shipping of just $4.95. This 3 month supply would save you more than 25% off the regular price. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

Our records indicate [redacted] agreed to the Super Saver program for Optimized Krill 500 & Perfect Multi Essentials when he placed the free bottle order. As of December 2013, [redacted] has been shipped 4 separate orders to the address he provided. As per our refund policy, [redacted] may return the July order for a full refund; the Super Saver program has been canceled.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I made 2 phone orders with Purity Products for the Free 15 Day organic cleanse on Jan [redacted] 2016, as well as purchased B-12 energy tablets for $31.46 in which I paid for with a credit card at the time of order. Two orders were to go to my work address and one order was to go to my home address. I did not receive either order but on 2/** and 2/**/2016 I was charged $145.80 for each one of the organic cleanse products. I called the company to state that I had not received either free trial so therefore they should have not sent out additional products let alone charge me for them. They said they had no way of knowing I had not received their products as to why they sent more and then charged me $145.80 for both cleanses. I asked for a refund for all three purchases. They stated they could not until they received the items back and that I should just refuse delivery when the new items arrived. I refused delivery for all items as Purity stated, have called their customer service several times in the past month, spoke to 3 different supervisors and have yet to receive a refund for the 3 items I was charged for. The last supervisor I spoke with, Grace, on this past Mon, stated she would investigate and call me back. She has not.Desired Settlement: Full refund of

$145.80

$145.80

$21.56

Total: 313 .16

Business

Response:

March **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] selected the Super Saver option when he placed the free bottle of the Certified Organic Juice Cleanse – OJC- Apple Greens via the web. The free bottle offer is as follows:

Item Quantity Price

Certified Organic Juice Cleanse – OJC- Apple Greens 1 FREE TRIAL



[X] I have read and agree to the offer details below.

- $4.95 shipping applies. By accepting our free offer today of Certified Organic Juice Cleanse – OJC- Apple Greens, you will become a Super Saver customer. Then in about 2-3 weeks you will receive another 3 bottles, which is a 3 month supply of Certified Organic Juice Cleanse – OJC- Apple Greens, charged to the payment method provided today. You will be guaranteed the low price of only $46.95.95 per bottle, and receive 3 bottles every 3 months. All Super Saver orders are shipped at a discounted rate of $4.95. This offer is completely risk free. Our goal is to exceed your expectations, if you are not completely satisfied, you may call our customer care department at ###-###-#### and customize or cancel your order.

By selecting the box “I have read and agree to the offer details below”, this acknowledges acceptance to the terms & conditions. The offer terms disclosed are also printed directly on the trial invoice to maintain transparency of the offer agreement.

As per [redacted] My Choice, the package is being help at the [redacted] facility awaiting customer pick up, as per [redacted]’s request; he is a member of [redacted] My Choice. I’ve asked [redacted] to do a “Return to Sender” for the package and issued a full refund for it.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answetr Here]

This response is unclear and makes no sense. The package has been refused, in person, as Purity instructed me to. Purity needs to follow up with [redacted] as they have partnered with them and not hold the customer responsible for their poor service. Issue a full refund!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have yet to receive a full refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My account was billed $117.00 on Sept. **, 2015. It

Oct. **, 2015. No product has arrived and besides I call to cancel order the same day my account was sort $117.of. Now I have spoken to Hecot to credit my account. I have been given three different shipping dates. All I want is my money plus bank fee for products I don't haveDesired Settlement: My $117.00 plus $38.00 bank fee. They just withdrew the money out my account

Business

Response:

[redacted]

Dear Revdex.com,

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

[redacted] called in response to our free bottle advertisement, the offer is as follows:

[redacted]By accepting our free bottle today, you become eligible to enjoy the benefits of our Super Saver. This simply guarantees you a lower price on this product and you will have 2 weeks to try the free bottle and then decide if it’s right for you. Then in about 2 weeks, we will ship you 3 bottles of the Certified Organic Juice Cleanse at $46.95 each (20% off retail), every 3 months plus $6.95 for shipping, charged to the credit/debit card or checking account provided to Purity Products. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what. We look forward to getting you started as a Super Saver customer. Is this Okay?

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. Unfortunately, [redacted] called our Customer Care Department after the order had processed and shipped, thus unable to stop the order. [redacted] may refuse delivery or return the order for full refund; the Super Saver program has been canceled.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

Review: I ordered the sample product on a trial basis on 6/*/15. On Monday 6/**/15. I called customer service to report I hadn't received the delivery. I was told the package was last delivered to the [redacted] post office and if I could call them to see if the trial package was there.. I was also informed that a second order was shipped out 6/**/15 and that my credit card was charged for the cost of the product plus shipment. I informed the representative that I wanted all charges reversed and credited to my credit card. The representative informed me that could not be done cause the package was already shipped and it was past bank hours to process a refund. I asked to speak to a supervisor and was placed on a brief hold. The representative returned to the phone and stated she spoke to supervisor and that I would get a refund when I received the product and returned it. I disagreed with the resolution and asked again to speak with a supervisor. I was transferred to Grace who reiterated the resolution. Grace was unwilling to reverse the charges to my account , stating consistently that had I called to inform them that I did not receive the package there would not be an issue. I called when I realized that I had not received a shipment and asked Grace what was the time frame Purity Products gave me to respond to a non delivery. Grace could not give a clear answer. I asked why I was being inconvenienced due to an issue involving Purity and its delivery vendor. I was told by Grace that the information given to me by the first representative was incorrect even though they spoke about the issue several times before I was transferred. Grace decided to refund half of the charge today ad possibly half the charge on 6/**/15 only if they could stop the shipment before it was delivered. Grace informed me she would contact me on 6/**/15, I told her I felt the resolution was unacceptable and the conversation was ended.

While on hold, a repetitive loop of Purity commercials played claiming Integrity, Excellent Customer Service and

'A' rating with Revdex.com. I'm not sure how this was accomplished because what I experienced was the total opposite. Purity's example of Excellent Customer Service is inconveniencing the client when an error between them and their delivery vendor occurs. The excuses I was given by the supervisor as to why she could not resolve the issue immediately showed total lack of of integrity. Who would be believe the claims of Purity products, when they can't deliver on basic claims of Excellent Customer Service.Desired Settlement: Immediate, unconditional refund off all charges charged by Purity Products

Business

Response:

Complaint ID: [redacted] Dear Mediator, [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. Our records indicate [redacted] contacted Purity Products on June [redacted] and requested to stop the shipment on a Super Saver order containing (3) Vital Maca Formula & (3) Vital Brilliance Formula that was recently processed. As per [redacted]’s request the order was successfully stopped from shipping and a credit was processed for the full amount of $184.65 on June [redacted]. Please see a copy of credit voucher below. Visa [redacted] [Settled] Authorize: 6/**/15 1:24 AM $184.65(Reference: [redacted])Capture: 6/**/15 5:13 AM $184.65(Reference: [redacted]) Refund: 6/**/15 9:40 AM $184.65(Reference: [redacted]) We thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health, Hibris B[redacted]Credit DepartmentPurity Products[redacted]###-###-#### ###-###-#### Faxwww.purityproducts.com[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[ I do not feel valued as a potential customer. I contacted Purity to inquire about the trial product that I never received. Upon research I was informed the trial package was delivered to the [redacted] post office and that I could attempt to retrieve it from there. I was also informed that another order was shipped and I was liable for the charge until the shipment could be stopped or returned by me. I debated with the supervisor concerning my refund for at least 10 minutes. The result was a partial refund could be given and the remaining would be credited when and if the shipment could be stopped or returned. I am not satisfied as , I never received the trial product and also the customer service provided by the supervisor was unacceptable. Resolution emphasis was placed on retrieval of their product first and the client second. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

July **, 2015 Complaint ID: [redacted] Dear Revdex.com, I regret that [redacted]’s experience with Purity Products was not a positive one. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. For over 20 years Purity Products has delivered high customer service standards & although our records indicate the package was successfully delivered to [redacted], in spirit of good faith a credit of $4.95 was successfully processed.We thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. If you have any questions please feel free to contact us. Yours in good health, Hibris B[redacted]Credit DepartmentPurity Products[redacted]###-###-#### ###-###-#### Faxwww.purityproducts.com[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I appreciate the delivery refund from Purity, as I never received the product as claimed. I however feel that the refund should have been offered in Purity's initial response, but they were more concerned about promoting their history of customer service, than providing resolution for my issue. It's for that reason I'm not satisfied with the resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I was sent two packages that I did not order. One I was charged $124.80 and the other $79.80, they were returned to sender as refused.

I was given credit and then rebilled for these.Desired Settlement: I want my monies back!

Business

Response:

January **, 2016

Complaint ID: [redacted]

Dear Revdex.com,

[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] placed the orders via the Web. Although the order was returned, [redacted] had already initiated a dispute with his credit card company. As per [redacted] regulations, any time a transaction is disputed, the merchant is not to process a credit; the customer must contact their credit card company for any updates.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

Yours in good health,

Janeth D[redacted] Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Yes, I disputed the charges for merchandise I did not order and later received merchandised that was returned. Purity products then contacted [redacted] that they were entitled to these monies and [redacted] rebilled them to my account and this is the reason for my complaint.

Review: I agreed to a free trial--by paying shipping only for a small trial size of their product. For this purchase I used my credit card. Before having time to even trial the product--they sent me a large shipment and automatically (without my authorization) charged my credit card $140. I tried calling the customer service number and was given a robot. The robot clearly repeated my request to cancel--but explained it could not process this automatically--and gave me over to a voice mail. There are limited hours of customer service--only open when I am scheduled to work. I tried to email, as the robot suggested, and received an auto reply that cancellations could not be processed this way. I did not agree to this--it appears to be a scam. I wish I would have read [redacted] reviews prior to agreeing to trial this product--it is clear I am not the only person finding this problematic issue. I believe it is fraudulent. Also--to send the product back you cannot do that by email, internet, or the customer service line (during my non-working hours). It requires an "authorization code." That is impossible for me to access.Desired Settlement: I want immediate cancellation of this auto shipment that I never agreed to. I also want to return the product and be credited the amount charged unethically to my account.

Business

Response:

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. Our records indicate [redacted] ordered the Certified Organic Juice Cleanse via the web and selected the Super Saver program option when she placed the online order. You may visit us online at purityproducts.com and search for Certified Organic Juice Cleanse to access the product ordering options. For your convenience, I’ve included the link below in addition to the illustration of the web page at the bottom.[redacted] On 06/**/15, [redacted] agreed to keep the merchandise with a 50% discount. The request was successfully processed. Refund: 6/**/15 2:00 PM $67.43 (Reference: [redacted]) We thank you for bringing [redacted]’s concern to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

Review: I received a shipment of two bottles of green coffee bean capsules and a second shipment in August. I called the company in september to return the 2nd shipment and asked for a refund, cust.service told me to return the two bottles i've received in Aug. at this time I didnt open the first box and told them this. the lady asked me to open the box and place them in a envelope to mail it back to them. I checked the two boxes and there were no dates printed outside the boxes so I picked one and proceded to return it. after month I got a call from Purity Products and saying that I've send them the wrong bottles, I called back and I was ready to return the second set of bottles and I asked for them to return to me the first two bottles I sent back and they want me to pay $9.95 for the return of those two bottles. i've paid to returned them to them i'm responsible for paying for the return of the second set of bottles and on top of that they want me to pay $9.95 for them to send the wrong bottles back to me. we've had an arguement about it and company refuses to pay for returning wrong items back to me. lady never explained that bottles has a sale ID number to identified products when they were sold and shipped. why dont they tell us as customer that we must pay for the return of the product, where does satisfaction guarantee fits in.Desired Settlement: I do agree to return 2nd shipment at my expenses, but company should be responsible for returning wrong bottles back to me at their cost. all other companies does it for their customers and even pay for shipping back to them.

Business

Response:

Dear Mediator,

I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

As indicated by [redacted], she returned an order that was outside of the Refund Policy, therefore refund is not due. [redacted] was advised we would be more than happy to ship the bottles back to her; however, she would need to pay the shipping fee of $9.95. Purity Products does not cover the cost of return shipping.

Our refund policy is printed on all invoices and is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

Review: I contacted this company numerous of times asking for a refund because I never purchased anything from this company. They said they were going to call me back the same day.. Which it never happened... So I called again and the phone system was down.. I waited a few more days then noticed that they credited my account for half of the money that was taken from my account without authorization. I called again and got a representative on the phone which he was extremely rude and disrespectful he wanted me to stay with a package that was supposed to be delivered to me in order for them to start processing my other half of the refund. I told him that I did not want the product all I wanted was my refund and he hung up on me. And that was the last I heard from the company.Desired Settlement: Issue refunds as quick as possible

Business

Response:

[redacted]

Dear Revdex.com,

[redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

Our records indicate [redacted] ordered the Certified Organic Juice Cleanse via the web and selected the Super Saver option when she placed the online order. The order is currently in transit to [redacted] via [redacted]; this address matches 100% with her credit card company and is also the same address provided on the Revdex.com complaint.

For your convenience, I’ve included the link here, in addition to the illustration of the web page at the bottom. Please visit us online at purityproducts.com and search for Certified Organic Juice Cleanse to access the product ordering options or copy onto your browser [redacted] may refuse the order for full refund, minus $4.95 shipping. In addition, a credit of $74.93 has been issued as a courtesy. The super saver program has been canceled.

Our refund policy as printed on all invoices is as follows:

Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.

Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

Janeth D[redacted]

Credit Manager, Purity Products

Direct ###-###-####

Fax ###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am still waiting on someone from this company to contact me regarding my refund. I recorded the conversation that I had with the manager which he stated that they couldn't verify who placed the order in the first place. I also told him that I had missed placed my card around the time that transaction took place. In addition to all this they mailed another package which I declined to [redacted] and told them to return the package which it took place on Dec [redacted]. I am still waiting on my refund I already contacted my CC company and open a dispute on this company. Looking at the reviews from this company I am not the only one that they have scammed before I want my Money ASAP.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: After being a customer of Purity Products for over a year, I wanted to cancel my order because of a ingredient in the product I am no longer able to take it. Called customer service and after waiting for 8 minutes, expressed my interest in cancelling product. Representative told me that he needed a cancelation number and would be back promptly. Was on hold for approximately 15 minutes and was cut off. Called again and waiting this time 10 minutes and was again cut off. Just wanted to cancel and my complaint is Purity Products will not allow me to cancel. Is this something that happens on a regular basis. Thanks for you attention to my complaint.Desired Settlement: Just to cancel my account and order of product.

Business

Response:

December *, 2014

The Revdex.com

Complaint ID: [redacted]

Dear [redacted],

I regret that [redacted]’ experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.

At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. Our records indicate [redacted] called our Customer Care department on 3/**/14 to cancel the Super Saver program; he agreed to remain on the Super Saver program with additional discounts and a delay on the next shipment set for 9/**/2014. On this date, the order processed and shipped as scheduled.

As per our Refund Policy, refunds are cheerfully provided on all used or unused bottles returned within 60 days of receipt. Upon receipt of order, a full refund will be issued; the Super Saver program has been canceled.

Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.

If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,

[redacted], Purity Products

Direct ###-###-####

Fax ###-###-####

[redacted] E-mail: [redacted]