Quail Lakes Dermatology

[redacted]
I am rejecting this response because: The manufacturer acknowledges that the product is unsafe but they do not provide any timeline let alone a reasonable timeline of when a replacement will be provided.
Sincerely,
[redacted]

Consumer does not advise the Model No. of his Food Processor.  In order to search his request this information is required.

[redacted]
I am rejecting this response because:
The response from Conair does not provide the information I requested: from whom can I purchase replacement electronic components?Conair's response is woefully inadequate; lacking contact information for a Conair representative to allow for direct resolution; and provides no details of the repair costs, unless Conair are offering to repair/replace the unit for free. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Consumer purchased a "refurbished" unit which has been replaced 2X.  These units carry a 90 Day Warranty from Date of Purchase (2/18/17).  A third replacement has been ordered for the consumer.

Return postage for the appliance will be sent to the consumer.  When the appliance is returned a replacement unit will be sent to her.

We  will have a Customer Service Representative contact the consumer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.   Should they fail to send the replacement blade as represented...

previously, I can always reconnect with you all to assist as necessary.  All along we had felt they were probably swamped with replacement requests, however, when nothing happens for ninety days the first time, and then over thirty days on the second follow-up we made, one has to wonder about the sincerety of the entity to resolve the acknowledged replacement of the defective part in its food processor.I do so appreciate your assistance.
Sincerely,
[redacted]

Revdex.com:I look forward to receiving my new blade in the next week or so. Thank you for resolving this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our Customer Service Division "waived" the return shipping however the blender was not replaced as the consumer refused to return the product.  The product must be evaluated by our Engineering Department and the returned product is part of our protocol.  We will forward return postage to...

the consumer.  When the subject blender is received a replacement will be sent to her.

Complaint: [redacted]
I am rejecting this response because:It's ridiculous that they need the make and model number when I've provided my service notification...

number. This number, again, [redacted] If they are not able to locate this request, first submitted in December of last year, then I'm assuming they have no intention of replacing the defective blade on my processor. Is this the case? 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

This complaint was received by Conair Corporation on October 14, 2016.  As soon as it was received a telephone call was made to the consumer.  A message was left for him to return the call.  To date he has not responded.

A replacement blade will be sent within (7) days.

Complaint[redacted]
I am rejecting this response because:When the company twice refused to cover the cost of the third...

unit I purchased a competitor's product as a replacement instead of spending more money on the warranty processes for this one. Also, after researching these problems more, I believe the unit is unsafe and the company has communicated that they cannot tell me my new unit will not have these issues and I will not be in the same situation again in a few months. As such, this does not solve the long term problem for me.
Sincerely,
[redacted]

Based on the information the consumer has provided, her hair dryer was manufactured June 6, 1992 making the dryer 24 years old!  If the consumer would like us to provide her with return postage so that we can confirm that date we will be happy to send it to her.  Please advise.

I have personally contacted Mr. [redacted] to discuss this matter.  We will be forwarding return postage to him to submit the Facial Steamer for our evaluation and replacement.  I have provided him with my contact information.

There is a rope heater in the unit that will maintain the temperature of the water.

Consumer does not advise her Model No. in her complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]