Quail Lakes Dermatology

Our shipping department advises another grill pan was sent to the consumer which she received on June 3, 2017.

All we were asking for was the Model No: of the Food Processor.  Customer Service advises that the blade is being shipped within the next seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please extend our apologies to the consumer regarding the tardiness of the postage refund.  I have arranged for the check to be issued immediately.

If not already sent a replacement blade will be sent within seven (7) days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I receive the blade this week.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please have the consumer advise you what is the problem with the [redacted] set and have them forward the photos they reference to you for your submission to the undersigned.

Complaint: [redacted]
I am rejecting this response because:  You are using the email address I gave you in connection with the recall to market your product to me.   You say it is just recipes, but it clearly is a marketing campaign to encourage me to buy your products.   I don't believe you have any intention of sending me a replacement blade, just delaying and trying get me to buy a new machine.   This is fraud.   
Sincerely,
[redacted]

Consumer does not provide the background of this matter in his complaint. [redacted] replaced his coffee maker in July of 2014. Consumer contacted [redacted] again on 1/15/16 requesting a replacement as his previous replacement was no longer working. He was denied a replacement as he failed to...

return his previous unit to us in July of 2014. This replacement carried the warranty of his original unit therefore he was also denied another replacement since the warranty follows the initial unit he purchased. As a gesture of good will, we will replace his current unit one more time if the consumer forwards the coffee maker to the following:
Pamela [redacted], Claims Manager
[redacted] Division
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]y

Complaint: [redacted]
I am rejecting this response because:The facts:  1st maker replaced, faulty electrical switch.  2nd maker replaced, faulty electrical switch, during phone conversation ConAir never mentioned return of defective unit.  This was communicated in an e-mail afterwards.3rd maker same electrical switch defect!  ConAir, refusing replacement until I contact Revdex.com, now offers to have me pay for return and replacement.Synopsis:  3 defective coffee makers, same dangerous electrical issue, now wants me to pay to send this broken one back and then send another.  In my opinion, very poor customer service in every contact, and very sub-standard business practices, not to mention manufacturing.  This company should make a customer’s experience a positive one, one of confidence and future provence.Please forward this e-mail to    Pamela [redacted], Claims Manager [redacted] Division [redacted].[redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, I do not want to remove my complaint until I have...

received the blade. I would like notification of shipment with tracking information emailed to me. 
Sincerely,
[redacted]

We are doing the best we can to provide consumer's with replacement blades as soon as they are received from the manufacturer.

Complaint: [redacted]
I am rejecting this response because:*
[redacted] [redacted]

Reason for rejection unknown as consumer has advised the Model No.  We contacted Customer Service and were advised that a replacement blade was sent to this consumer April 7, 2017!

All access telephone numbers for the Cuisinart Website are completely jammed with consumers calling to order a replacement blade for their food processor.  We apologize for this inconvenience however we are doing the very best we can to accommodate consumers.  We will pass the consumer's...

name on to our Order Department.  Blades are being replaced but not food processors.

Our response and position remains the same.