Qualtry, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, until I actually receive the products I ordered, I cannot claim total satisfaction regarding this matter I hope this issue is indeed resolved and the company will improve their mode of operation in the futureI would not have resorted to contacting the Revdex.com (something I have never done before) had I received a simple response to my previous inquiriesI am hoping the quality of my order will be more satisfactory than the service I receivedI had planned to order several other products but will hold out until I see positive reviews regarding improvement in customer serviceI will certainly complete a review once I receive my order regarding the quality of my orderI am anticipating it will be a positive one
Sincerely,
*** ***

Hello ***, I'm sorry about the delay in your order and the delay in responding to your emailIt looks like you emailed us on Thursday of last week, we ask that you give us 2-business days to respond to any email sent to usAs for your order, since it was placed on the 4th and we
do advertise that it takes around business days to get the order processed that would put the order being shipped on the 22ndHowever I do have some good news in the fact that your order will be shipped tomorrowIf you have any other questions, let me know by emailing me at kent.o'***@qualtry.com Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your correct orderI see that you spoke with one of our agents and a replacement order is being sent out to you as soon as possibleThank you very much for your
patience as we get this issue resolved

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is
expected to be delivered today We hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that you spoke with one of our
associates who has refunded part the orderYour order will still be shipped out as soon as possible. We hope you had a wonderful holiday despite the disappointment we may have caused

Complaint: ***
I am rejecting this response because: 'Handling' - are you kidding me? they were not even individually wrapped - it seems that this is a standard response for them as many have complained about exorbitant costs before.Completely unacceptableIt may have been slightly better if the box were shipped via for UPS instead of the cheapest way possibleSo say the shipping was $- that would be a 'handling fee' of $per board - more than the cost of the product! does that really make sense to you!!??https://www.entrepreneur.com/slideshow/300361#4This article is very true - if you charge too much you risk not seeing a customer again and bad reviews - is it worth overcharging in the long run?
Sincerely,
*** ***

Hello, thank you for your feedbackWe completely understand your frustration and your lack of confidence in our companyI assure you, your order was not forgotten, just delayed becuase of the Christmas rushI see that one of your orders has been refundedWe are unable to refund any amount that was not issued by our company

Complaint: ***
I am rejecting this response because:
I never received a response from your companyStop lying and refund me my money for the two orders that I placed on November 9,Order #*** in the amount of $and order #*** in the amount of $I don’t want your product anymore
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI appreciate your prompt service I do think your products are high quality and look forward to conducting business with you in the future
Thank you,
*** ***

Complaint: ***
I am rejecting this response because:
If you read what I stated my frustration was more at the ga t no one had responded to any of my emails in regards to the order I wanted to ensure it was properly personalized and just wanted a simple time frame from an actual personIt was a super quick response from here however you still never responded to me emailsI did not too much care if I received my gift a week or so late but after getting no response and then an immediate response from this what was so hard about just replying to my emails I had to go this far to even get a person from the company to talk to meI am not satisfied with just receiving the $because since the groupon is over days old groupon is only offering me a credit not a refund of my money and I will not be using groupon after this experienceI will only be satisfied with a refund of my $and $or having my gift sent at no shipping charge at this pointIf you can't fufill orders in a timely manner it needs to be made more obvious you need to give people an estimated time and you probably need to add some seasonal help.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Revdex.com for resolving this issue!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: As expected I have yet to receive my orderIt is Christmas Day and it didn't arrive yesterdayI expect my shipping to be refunded since it has been a month since I originally made my order and I'm not happy it's still not here yetNow I'm Empty handed for gift exchange out at ChristmasRidiculousIt's been sitting in Salt Lake City since December 21st.
Sincerely,
*** ***

Hello, I never received an email from you at kent.o'***@qualtry.com if you wouldn't mind emailing me there I would be more than happy to help rectify the problem. Thanks!

***, The reason why we were able to respond to your Revdex.com complaint so fast, but not the emails is because one of my main priorities is the Revdex.comWe receive a lot less complaints/emails from Revdex.com than we do our support emailWe currently have employees who are working on responding to emails sent to our support emailAnd we are working on getting more, to get this accomplished soonerIt's not that we were ignoring your email, but rather we literally didn't have the capability to answer it as soon as anyone would have liked

Hello, I'm really sorry about the delay in your orderOur system shows that your order has been deliveredIf you have any other questions please feel free to contact me at kent.o'***@qualtry.com Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I also have an update that as of today, January 7th, I received the replacement order of the cutting boardsThey came out beautiful! I apologize that it had to come to this to get in touch with American Laser crafts but I did not get any response from the email I had sentThank you so much for the service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Again, it is a shame that in order for the company that I purchased the good from would not respond to me and to others with similar complaints unless we got the Revdex.com involvedI have not received my replacement goods yet, but tracking shows that it should be delivered in a day or twoI will NEVER do business with a company that does not follow thru on Marketing offers and delivery datesPlus extremely POOR customer service
Sincerely,
*** ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been redone and the
replacement has been shipped and is expected to be delivered shortly.We hope you had a wonderful holiday despite the disappointment we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I have received the replacement hot padI find that this resolution is satisfactory to me
Sincerely,
*** ***