Qualtry, LLC

Hi ***,Thanks so much for your emailOur system won't let us refund more than $since we only ever charged your credit card $- it's a credit card processing rule - we (not just us, any merchant in the world) can't credit a card that we never charged that amount toBut, what I can do is your 2nd request and have your gift delivered without a shipping chargeI hope that is satisfactoryI apologize your original correspondence didn't get answered as quickly as you and us would have likedWe've brought in additional seasonal employees and everyone is working so extremely hard to make sure everyone's Christmas gifts are delivered in time that it has taken longer to get to email inquiries, but we are working hard to improve in that area as wellIf you have any additional questions, please feel free to email me directly at [email protected] you so much,Brian

Revdex.com and Brian:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, nowhere in my complaint or in either of my two emails to American Laser Crafts Customer Service did I state that I expected the order to arrive by Christmas. I am well aware that orders placed after 12/were not guaranteed to arrive by Christmas, but thank you, Brian, for pointing that out to me anyway. The reason I filed a complaint is because the two emails I sent to your Customer Service department went unanswered, there is no working phone number for your company, and there is an abundance of negative reviews/scam warnings on Yelp. I find it very telling that it is only after two emails and a complaint with the Revdex.com that you now respond to my inquiry. I am all for having patience, especially during the busy holiday season, but the fact that there was no communication whatsoever on your end beyond an automatically generated order confirmation email is unacceptable and unprofessional. Clearly integrity is not part of your company's mission statement, and I will not be doing business with you folks again in the future
Sincerely,
*** ***

Hello, I'm really sorry you didn't have a good experience with our companyI promise that wasn't our intentionWe have fallen behind in our production because of how many orders we receivedWe didn't expect to become one of the top sellers on groupon, because of this we didn't have all of
the resources we neededHowever we are doing the best we can with what we haveYour order has shipped and the tracking shows it will be delivered on SaturdayHere is the number *** it was shipped via USPSIf you have any other questions you can contact me at kent.o'***@qualtry.com Thanks!

Complaint: ***
I am rejecting this response because:This matter is not resolvedI still do not have a date of shipment for a product DecemberWhich is unacceptableI received more than one email giving each status updates which were flat out liesI want the other half of my shipping cost refunded and my shipping expedited it has been almost two month and I still don't have my products which is unacceptableThis matter will not resolved until I get what I asked for and compensated for the inconvenience
Sincerely,
*** ***

Hello ***,Thanks so much for your emailI'm pleased to hear you have received your first orderYour 2nd order is in production as we speak and will leave our warehouse within the next couple of daysOnce it leaves our warehouse, you can track your order using USPS.comThe tracking number will
be ***Please remember to allow a few days before you see movement on this packageIt is scheduled to arrive to you next week before ChristmasWe're just experiencing a huge Christmas rush, so orders are taking slightly longer than usual right now.Thanks so much for your patience and your business! If you should have any additional questions, please feel free to email me at my address below.Brian K***@americanlasercrafts.com

Hello ***,I apologize we were not able to meet your expectationsShipping to international locations is a little bit tricky as far as guaranteeing specific delivery timesI feel it is best if we refund your purchaseWe will process your refund immediately, and you will receive a separate email confirming the refund.I hope you have a Merry Christmas!Brian

Hello ***,Thanks so much for your emailI have looked up both of your orders and they are currently in productionThey will ship out within the next few days and will arrive to you before ChristmasI apologize that your order was fulfilled a little later than anticipatedWe have had our
largest Christmas rush to date and we've brought in nearly extra staff members to make sure everyone's order gets delivered on timeIf I can be of any further assistance, please feel free to reach out directly to me at ***@americanlasercrafts.comThanks so much! Happy Holidays!Brian

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Thanks so much for your emailIt looks like your order was originally sent out in DecemberI am more than happy to resend it to you as I see from the tracking it never arrived.Thanks so much for letting us knowIf you should have any other questions, please feel free to email me at
***@americanlasercrafts.com.Kind Regards,Brian

Hello, The email we sent is an automated email, we don't monitor those in any wayIt automatically populates the information in the emailBecause of that We did not know it would not arrive in time for ChristmasI'm sorry, but there isn't anything else we can do for youWe refunded you the money we received, and you will still be receiving your itemsWe can't contact Groupon on your behalf, as they won't do anything if we askWe have tried in the past, and every single time they tell us to have the customer contact hemIf you want a refund from them you will have to email them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is
expected to be delivered Feb We hope you had a wonderful holiday despite the disappointment we may have caused

Hello ***,Thanks so much for your emailI have researched your order and it looks like it was shipped out some time agoI am going to have your item remade and shipped right out to youThanks for letting me know! If you have any additional questions, the fastest way to reach me is at
***@americanlasercrafts.com and I'm more than happy to help you out.Thanks! I hope you have a happy New Year :)!Brian***@americanlasercrafts.com

Hello, I looked through your emails to our company and it seems that one of our customer service agents has been in communication with you and the problem has been resolvedIf you have any other questions feel free to contact me at kent.o'***@qualtry.com Thanks!

Hello ***,Thanks so much for your emailI have tracked all of your orders and have the following results:#*** shipped 12/Tracking number ***#*** shipped 12/Tracking number ***#*** shipped 12/Tracking number ***#*** shipped
12/Tracking number ***#*** shipped 12/Tracking number ***As you can see, we did ship all of these items some time ago, and every single one shows movement along the wayWe have noticed that items shipping to Canada have been taking longer than expectedAll of these items can be tracked at UPS.comYou can call UPS customer service at ###-###-#### for further informationOnce it is in the hands of UPS and Canadian customs the delivery time is completely out of our controlWe do our very best to ship on time and hope that UPS will live up to their end as wellPlease feel free to reach out to me directly at ***@americanlasercrafts.com if you should have any other questions.Thanks so much! I hope you have a happy New Year!!Brian***@americanlasercrafts.com

Complaint: ***
I am rejecting this response because: Like I said not fairHow come on another complaint you agreed to send them their personalized items at overnight shipping and reimburse them but won't offer that to me as well? I placed my order WAY before they did and I can't be offered the same thing that they were? I don't see that to be fairI will write public reviews of your company on every site that I can find possible if this issue if not resolved in a mutual agreement
Sincerely,
*** ***

Hello ***,I apologize it has taken a bit longer to get your order out than anticipatedWe did not expect the massive Christmas rush we would experience this yearRegardless of that, I have checked on your order and it looks like a shipping label has already been created and your order is
scheduled to be delivered before Christmas stillUnfortunately if I go try to find your order and pull it to ship it a different method, it would end up taking longer because it is already loaded into machines that are set up to run 24/for days and days, so by pulling it, it would put it at the end of the lineI don't know if that makes sense, but the way it is now it will arrive to you before ChristmasPlease feel free to email me directly should you need anything else :)My email address is ***@americanlasercrafts.comThanks so much!Brian

Complaint: ***
I am rejecting this response because: the last message said no later then Monday
Sincerely,
*** ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and was
delivered yesterdayWe hope you had a wonderful holiday despite the disappointment we may have caused