Qualtry, LLC

Hello, Thank you for reaching out to us, I apologize for the frustration caused by the delay in responseI will have an agent from our Customer Service department respond to your inquiries within the next hoursThank you for your patience

Complaint: [redacted] I am rejecting this response because this clearly shows that the items weren't given to post office prior to December 25, 2015, the date which they were promised to me by Tracking history 1/05/8:PM LITTLE ROCK, AR Departed USPS Facility 1/05/7:PM LITTLE ROCK, AR Arrived at USPS Facility 1/04/6:AM SHREVEPORT, LA Departed USPS Facility 1/04/4:AM SHREVEPORT, LA Arrived at USPS Facility 12/30/8:AM SALT LAKE CITY, UT Departed USPS Facility 12/29/8:PM SALT LAKE CITY, UT Arrived at USPS Origin Facility 12/29/7:PM OREM, UT Accepted at USPS Origin Sort Facility Sincerely, [redacted]

Hello ***,Thanks so much for your emailI've attached a copy of your order - we did email you several times back in November for problems and we never heard backYou may want to check your spam folder for those emailsIt looks like your order was for items, and we only received a Groupon code for of them so we needed the additional codes which Groupon would have provided you at the time you bought themAlso, as you can see on the attached order, your address is coming back as invalidThis is directly from the USPS verification system so we needed an updated address in order to ship this as well, otherwise the order would have just come back to us Since this item has not shipped, I am happy to refund you on this, but these are the reasons that you did not receive your orderIf you should have any other questions, you are more than welcome to contact me directly at my email address below.Thank you,Brian K [redacted] @americanlasercrafts.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive the other beanie on January and it was correct finallyAfter I contacted the Revdex.com, the company finally responded and took care of my issueI wish I would not have had to contact you in order to get the order completed correctly but I am happy that it is done Sincerely, [redacted] ***

Hello ***,I'm sorry about the long delay in your order getting sent to youWe have fallen behind due to the massive (unexpected) amount of orders we receivedYour orders will ship by the end of tomorrowAs for the live chat being taken down, it was a decision we made due to the fact that we have so many emails in our inbox that we felt customers that went to our chat were essentially "skipping" the line and we don't want to be unfair to those that are waiting for a response to their emailThis also gives us more time to respond to emails and since we have turned it off we have been able to reply to a lot more emails fasterWe are only trying to do what is best for the customersIf you have any other questions you can contact me at kent.o' [redacted] @qualtry.com Thanks!

Complaint: [redacted] I am rejecting this response because: The fact that this company did not deliver the merchandise as promised, by Christmas, and thinks it's ok that I received the merchandise on 12/28/is not acceptable to meI would like my shipping fees refunded, and here's why: 1) Your website stated 10-days shipment confirmation from time of purchaseYou did not ship my items until days after the date of purchase (12/4/15) 2) Thinking that the USPS would deliver within three days across country when sent on 12/21, probably the busiest time of the year, is a mistake on your end The shipments were accepted after 4pm on 12/21/(per the USPS tracking statements) and from 12/it took FIVE days to get Atlanta alone, then two more days to get to my home It is American Laser Crafts' error with the USPS that the merchandise didn't arrive on time, not mine 3) I don't think I should have to pay for the shipping on this merchandise because not only did I not get the merchandise on time, as promised, when I ordered it prior to the company's Christmas deadline of 12/8/15, but I now have to pay to ship the hot pads that I just received early evening on 12/28/because the people that were here for Christmas have all now returned to their homes in other statesAnd I have to go to the trouble of going out of my way to get to the post office and getting them shipped as well Again, this is ALC's error - not mine, they need to take this up w/the USPS and make the customer whole This company clearly had issues getting their orders filled and delivered as promised during the holiday season (you can see the other complaints on the Revdex.com) but the customer should not be the one that suffers from their inadequaciesThe fact that they made no effort to communicate with the customer (I still never received one response from this company after sending two emails to them and this is the first response from them now after filing a Revdex.com claim and the merchandise finally being delivered) You can even see on Yelp, that this company has horrible reviews for customer service and delivery issues Look at one comment below about trying to find a phone number: FYI, I tracked down a phone number for American Laser Crafts, ###-###-####, and received an automated response that they currently do not have a phone systemI am not sure of a legitimate business that does not have a phone system Yelp link: [redacted] Sincerely, [redacted] Read More Customer Complaints: > >> $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

Hello [redacted] ,Thanks so much for your email. I apologize that the board you received was the incorrect style. I am more than happy to rush you out a replacement that will arrive before Christmas. You will receive a separate email with a new tracking number from us momentarily. No need to return the... board that is the incorrect design. You are welcome to give it as a backup if the receiver would like 2 :). Please allow 1-2 days before you will see tracking updates but once it ships it will arrive within 2 business days from that date, but definitely before Christmas. If you should have any additional questions, please feel free to email me directly at [redacted] @americanlasercrafts.comThanks!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and delivered on Dec28th.We hope you had a wonderful holiday despite the disappointment we may have caused

Hi [redacted] ,Thanks so much for your email. I sincerely apologize for the confusion that has taken place on your account. It looks like your order is in transit. The tracking number is [redacted] . I am happy to refund the shipping you paid since you indicated you may need to ship these to different destinations at this point.Thanks so much!Brian

Hello ***,Thank you for your emailI am so sorry that your engraving was spelled wrongWe will ship you out replacements immediatelyAlso, can you email me directly and let me know who told you they were engraved correctly? I'd like to have a chat with them on this end to make sure they are handling requests and mistakes properlyIf you have any additional questions or concerns, please email me directly at [redacted] @americanlasercrafts.com.Thanks!Brian

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to add that although I did receive the item on 12/12/15, it was received days after it was ordered, not within the 10-day window stated with the order confirmationIt was not a back-ordered itemIt is also very poor qualityMy husband will re-sand the item and put a smooth finish on the productCurrently one side is very rough to the feelThank you for your assistance Sincerely, [redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and is expected to be delivered on Jan4th, and a refund has been issuedWe hope you had a wonderful holiday despite the disappointment we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
This is a personalized item so if you are shipping me another one, that means I'm going to have to wait until the production of it againIs this correct? I would like an email with the status of my order and when I should expect to receive it and I hope this will be expeditedAlso, the cost of my shipping to be refunded since it never shipped to me.
Sincerely,
*** ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderI show that you spoke with one of our associates who has provided you with code to purchase the remaining boards. We hope you had a wonderful holiday
despite the disappointment we may have caused

Hi ***,I apologizeIt looks like the rep you spoke to cancelled your order, but did not refund itThey were under the impression that it happened automatically when an order was cancelledI have gone ahead and manually refunded your card, so that will show up on your end in the next few
days.Thank you!Brian K***@americanlasercrafts.com

Hello, I'm sorry that we haven't responded to your email yetWe are doing our best to try and keep the 2-business day response timeSadly we have fallen behind due to the massive amount of emails we have been receivingSince your orders were placed before the 5th you will receive your
orders before ChristmasIf you need them by a specific date let me know by emailing me at kent.o'***@qualtry.com and let me know what date you have to have them by, and we will do our best to accommodateAs soon as your order is shipped you will receive an email with the tracking number for your order

Complaint: ***
I am rejecting this response because:1) The credit to my card has yet to be made.2) The company's response does not address the complete lack of responsivenessThey did not respond to a number of emails and phone callIt would have saved me a lot of anguish if they told me they wouldn't be able to deliver. I don't believe they would have ever responded if Revdex.com did not get involved. You should caution others about doing business with Qualtry. *** ***
Sincerely,
*** ***

Hello ***, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that your order was shipped and
expected to be delivered on Jan 8th We hope you had a wonderful holiday despite the disappointment we may have caused

Hello ***,Thanks for your emailI will get this order out to youI did look up your other order numbers and see that they did arrive so we can go ahead and process this one without a verified address and we'll just hope it makes it! I tried adding "UNIT" to your address and the system seemed to like thatMy shipping manager said the USPS system can be a little picky, and sometimes something small like that will help it be acceptedThe new tracking number will be ***Please email me the other codes when you get a chance to ***@americanlasercrafts.comWe won't have phone support until April when we are in our new facility, so email will work.Thanks ***! Happy New Year!Brian