Qualtry, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Again, it is a shame that in order for the company that I purchased the good from would not respond to me and to others with similar complaints unless we got the Revdex.com involvedI have not received my replacement goods yet, but tracking shows that it should be delivered in a day or twoI will NEVER do business with a company that does not follow thru on Marketing offers and delivery datesPlus extremely POOR customer service
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have since gotten a response from Qualtry and they have advised a shipping timeWe will see if it actually ships.
Sincerely,
*** ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of the stockings this season and tried our best to meet the demandI show that you spoke with one of our
associates who has refunded the charges made by our company. We hope you have a wonderful holiday despite the disappointment we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello. I see that your order was delivered on Jan27thIf the items do not meet your satisfaction or you no longer are wanting your order, we would be happy to issue a refund of the charges made once the items are returned to our facilityIf the package is unopened, you can refuse the package without paying a shipping fee

Hello, I'm really sorry about the delay with your order, and I understand your frustrationSadly 1% of the orders that were placed with us didn't arrive on time for ChristmasWe really wish that we had been able to make that 100% however some slipped through this yearWe are incredibly sorry
about thatI do see in our system that your order has shipped you should have received an email containing the tracking informationHowever if for some reason you didn't receive this, you can contact me at kent.o'***@qualtry.com and I would be more than happy to give it to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: what they are saying is just not good enough it's generic and doesn't make me feel like they care at all I don't believe their number of less than 1% when almost every comment from every person on the facebookpage is pretty much the same thing I said about my own order the least they could have done was look for or specifically find my order and help me out with a computer error of fixing one number I mean for *** sake they took over a month to even make or ship my order the least they could have done was get a little personal and show they care at all
Sincerely,
*** ***

Hello, I'm really sorry about the delay in your order, our system shows that your order was shipped, but the tracking doesn't show any movementI've given your order to our production manager to have it redone and shipped out to you as soon as possibleIf you have any other questions please
feel free to contact me at kent.o'***@qualtry.com Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of the stockings this season and tried our best to meet the demandI see that your order has been shipped and is
expected to be delivered on Jan6th. We hope you had a wonderful holiday despite the disappointment we may have caused

Dear Revdex.com,We have been more than fair with this customerWe asked again and again for her to provide the codesThe customer refused to provide the codes (until this last correspondence)We refunded the customer on 12/(like we said we would) because of the refusal to provide codesPlease see attached document for proof of refundThe customer needs to check her credit card statement because the refund is doneWe shipped over 100,orders this holiday season and had a 99.8% on time recordThis customers order would have been shipped on time if she would have sent the codes before today - but we did not receive them for weeksWe feel this customer is trying to take advantage of the services of the Revdex.com when in fact we have done everything within our power to help her.In summary, the customer has been refunded and we need to officially close the accountWe hate to do this, but unfortunately this customer has given us no choiceIn addition, the customer will need to contact the source that she purchased her vouchers from and they can refund her for that portion, as that was never billed or charged by our company.Thank you,Brian

Hello ***,Thank you for your emailI just tracked your packages and it looks like they are all arriving todayWe did ship your items on 12/and the post office assured us that they would arrive on 12/I sincerely apologize that they did notIf you can email me directly I would be happy to
give you a credit for your inconvenienceMy direct email address is below.Thanks so much!Brian K***@americanlasercrafts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While the initial reply that I'd only ordered magnetic bottle openers was not fully accurate, my follEmail exchange with Brian from American Laser Craft was successful in reaching a resolution The root of the problem was that the Groupon offer I purchased offered their product in lots of openers, while the ordering form on the American Laser Craft's website was not configured to accept orders in that quantity After providing Brian an electronic copy of my Groupon purchase confirmation he agreed to produce and ship to me the remainder of the product I'd paid for Upon receipt of the 2nd order I will be satisfied with the resolution of this complaint
Sincerely,
*** ***

Hello ***,I apologize you are not satisfiedYou placed your order on 12/11/On our web site we clearly state that during the holiday rush to please allow 10-days for your order to be personalized and shippedIt has only been days since you placed your order, so we are well within the
stated time frame that we make clear before placing your orderI am refunding everything you have paid on our site ($immediately) per your requestWe don't collect the money you paid directly to Groupon, but you can email them for a refund of those funds as they are more than happy to refund thatI do realize that we are unable to fulfill your request as quickly as you would likeWe have thousands of orders that placed their orders before the December 8th Christmas cutoff that is posted on our site and it's not fair to those customers to put later orders before theirs.I am sorry that you feel you have had a negative experience.Thank you so much,Brian

Hello, The price listed on Groupon is the cost that Groupon charges for the voucherOnce you have purchased a voucher from Groupon, you then come to our website and purchase the actual item, applying the voucher at checkout to ensure that you are only charged shippingLooking at the
conversations with our agents, it looks as though the order was cancelled in an effort to make sure you were not charged more than what you should have been if a voucher had been purchased. We apologize for the confusion and frustration surrounding your experience with our company

Hello, I looked at your emails with us, and I noticed that you were sent a response by one of our customer service agentsI also sent you a response, if you wouldn't mind responding to that email, I'm sure we can come to a conclusion. Thanks!

I also need to be refunded for the shipping since it was late
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, I'm sorry about the delay in your ordersI promise that wasn't our intentionWhen an order is placed with us we start to work on it as soon as possibleAs for your order, we didn't start working on it the day you emailed us but rather weeks earlierThe status change happened because
your order was shipped, it didn't correlate at all with the email you sent usI'm sorry about that confusionIf you would like to discuss a refund you will need to contact me at kent.o'***@qualtry.com I do see that all of your orders have been delivered. Thanks!

Hi ***,Thanks so much for your emailOur system won't let us refund more than $since we only ever charged your credit card $- it's a credit card processing rule - we (not just us, any merchant in the world) can't credit a card that we never charged that amount toBut, what I can do is your 2nd request and have your gift delivered without a shipping chargeI hope that is satisfactoryI apologize your original correspondence didn't get answered as quickly as you and us would have likedWe've brought in additional seasonal employees and everyone is working so extremely hard to make sure everyone's Christmas gifts are delivered in time that it has taken longer to get to email inquiries, but we are working hard to improve in that area as wellIf you have any additional questions, please feel free to email me directly at [email protected] you so much,Brian