Qualtry, LLC

Hello, I'm really sorry for the delay in responding to your emails and in getting your order outI promise we are doing the best we can with what we haveWe didn't expect to become one of the number one sold items in the world on groupon, so we weren't quite prepared for the volume of orders
we gotWe won't be able to get your order to you tomorrow, but we would be more than happy to change the address for you, if you email me at kent.o'***@qualtry.com I would be happy to change it for you. Thanks!

Hello ***,Sounds goodYour item will arrive before Christmas, so you can wait until then to update your response.Thank you,Brian

Hello, I'm really sorry about the delay in receiving your orderIf you wouldn't mind emailing me at kent.o'***@qualtry.com I would be happy to help out with the refund. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me]]I will be completely satisfied when I receive my corrected items
Sincerely,
*** ***

Hi ***,I have already refunded what you have paid usYour items are already in production with thousands of other items and there is literally no way to find them and pull them out, especially once tracking has been assigned to themI know this is not what you want to hear, but it is the best I can doIt's my hope by getting these items free that will helpEvery situation is different, and depending on what personalization equipment we have available for a particular order determines what we can offer on speed and shipping optionsWe really have done our bestI sincerely apologize if you feel we haven't met your expectationsWe really do look at every single situation and do our best to offer the absolute best outcome that is available.Kind Regards,Brian

Complaint: ***
I am rejecting this response because: if items promised to be delivered by Christmas were not going to make it to customers in time, then they should have been notified (as simple as an email)So that other preparations could be made for the holidayReceving any order a full month after scheduled delivery with no communication of any kind to the customer is unsatisfactory
Sincerely,
*** ***

Hello ***,Thank you so much for your emailI sincerely apologize that your order did not arrive to you before ChristmasWe shipped your order out on 12/but when we track it, it is not showing any activityWe've seen this happen with a handful of orders and we are researching this with the
post office to find out whyOur systems show it going out, and they don't even get assigned a tracking number until they doIn the meantime, we are more than happy to re-ship the items to youIf you end up receiving the items twice, please keep both with our apologiesIf I an help you out any further, please feel free to reach out to me directly at ***@americanlasercrafts.comThanks again for letting me know, and I hope you have a Happy New Year :).Brian K***@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and is
expected to be delivered shortly. We hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and was
delivered on Jan11th.We hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I'm sorry if the response I gave you didn't feel personalized, I actually type up all of my responses by hand, and all of them are genuineThey might sound similar to some other responses, however that is because they share similar problemsWe aren't lying about the 1% sadly people who didn't have a good experience are much more vocal about their experience than people that have had a good experienceThat is why it seems like we have so many upset customersLike I said, just one upset customer is more than we want, we always strive for 100% satisfaction however being a new company sadly some mistakes happenWe made a mistake this last Christmas season and didn't expect nearly as many orders as we receivedWe didn't plan on becoming one of the top sellers on groupon and, sadly were unprepared with the volume that bringsWe honestly did the best we could with the resources we had, and were able to get 99% of the orders shipped to our customers on timeIf you email me at kent.o'***@qualtry.com I'm sure we can come to a conclusion that will help you end up with a happier experience with our company, as making someone's day is our goal. Thanks!

Thank you for your feedbackUnfortunately, refunds can only be processed for items that are returned. If you wish to return your order, you may use your preferred shipping method to return your orderOnce received, we are able to refund the original chargesWe do not reimburse return shipping costs and cannot be responsible for returns lost in transitIf any redemption voucher was applied, it cannot be refunded by Qualtry.Please send the item(s) to this address:Qualtry.comWest SouthLindon, UT

Hello, I promise we aren't ignoring you, we just have a lot of emails to respond toWe are doing the very best we can, however we didn't expect nearly as many orders as we received(Which also brings emails.) It is just taking us longer than anyone would like to be able to respond to any
emails sent to usYour order will be shipped out today under express mailIt will be shipped via USPSIf you have any other questions you can email me at kent.o'***@qualtry.com Thanks!

Complaint: ***
I am rejecting this response because:I have yet to receive tracking or my items
Sincerely,
*** ***

Hi ***,So sorry that your order was received incorrectlyWe do our best to make sure everything is accurate, but occasionally a mistake can happenWe are more than happy to send you the missing ringsAlso, can you let me know which tag was missing from your second order and we can get that
right out to you as wellAs far as the post office charging you additional fees, we have seen this happen other timeWe sell thousands of these tags and each one is weighed exactly and then the correct amount of postage appliedIt looks like the correct amount was applied to your order so the post office was in error in charging you moreThese items weigh less than ounces and cents is more than sufficient to cover them (especially considering that the rings were not in the package.) Either way, we are happy to refund your shipping charge and we will take it up with the post office as to why they charged you morePlease email me directly at ***@americanlasercrafts.com with the above information so I can get the shipment out to you.Thanks so much,Brian K***@americanlasercrafts.com

Hello, Your original order was not placed correctly as you did not apply the discount code that you had purchased from GrouponHad the order not been cancelled, the order would have proceeded to be processed at that priceI show that you have placed a second order and the code was appliedYour order has been shipped and is expected to be delivered shortlyIf you are still requesting a refund, we will need the product returned back to our facilityI apologize for the frustration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and was
delivered on Jan5th.We hope you had a wonderful holiday despite the disappointment we may have caused

Hello ***, I'm sorry about the delay in your order and the delay in responding to your emailIt looks like you emailed us on Thursday of last week, we ask that you give us 2-business days to respond to any email sent to usAs for your order, since it was placed on the 4th and we
do advertise that it takes around business days to get the order processed that would put the order being shipped on the 22ndHowever I do have some good news in the fact that your order will be shipped tomorrowIf you have any other questions, let me know by emailing me at kent.o'***@qualtry.com Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is
expected to be delivered On Feb We hope you had a wonderful holiday despite the disappointment we may have caused

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
While it does make me happy that the company refunded my moneyMy bigger concern was that the first response from them is in response to the Revdex.com I would not recommend this company at all I tried several times to reach them through email They have no available phone number I would highly suggest not using this company Any company that only responds because the Revdex.com got involved is sketchy
Sincerely,
*** ***