Qualtry, LLC

Hello, I show that your order has been redone and is expected to be delivered on Feb

Hello ***, I'm sorry about the delay in your order, we did have listed on our website before Thanksgiving that our current processing time for the holiday season is business daysI looked up your order and it looks like it was delivered on December 12thIf you have any other questions
you can contact me at [email protected] make sure the email is titled Attention Kent.For reference here is the tracking number, ***It was shipped via USPS.Thanks!

Hi ***,Thanks so much for your emailYou are correct, we did receive your order on 12/However, our guaranteed by Christmas delivery date was 12/We did post this on every single page of our web site (it's still there) as well as in all orderconfirmation emailsBefore Christmas we
needed to prioritize all of the orders that did order by our posted cut-off dateI apologize if this did not meet your expectationsYour order has moved to our production department and is now being created and will be shipped out this weekOnce it ships, you will receive a separate email with a tracking number.Thanks so much! Please feel free to reach out to me directly if I can assist you with anything elseMy direct email address is ***@americanlasercrafts.comBrian K***@americanlasercrafts.com

Complaint: ***
I am rejecting this response because: I will not accept until item is received because it was ordered over a month ago and there hasn't been any change in status on shipping since Dec
Sincerely,
*** ***

HelloIf you are seeking a refund for the charges of the order, we will need the order returned back to our facility. Please send the item(s) to this address:Qualtry.comWest SouthLindon, UT 84042You may use your preferred shipping method to return your orderOnce received, we are able to refund the original chargesWe do not reimburse return shipping costs and cannot be responsible for returns lost in transitIf any redemption voucher was applied, it cannot be refunded by Qualtry. As long as the package is unopened you will be able to ship it back free of charge

Hello ***,I apologize for the mishap with your orderI have researched Order *** and it does look like one of the "***" spoons was omitted from the shipmentIt looks like one of our shippers did not notice that there was a quantity of "2" of that spoonWe will get that shipped out to
youIt has been assigned a new tracking number of ***It will ship out within the next few days and arrive well before ChristmasOn order *** It went into production days ago which means it is with the current batch of spoons being created and will also ship out within the next couple of days and will also arrive before ChristmasThat order has not yet been assigned a tracking number, but we will email you the tracking number just as soon as it becomes available.Thanks so much! Happy Holidays :)Brian K***@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and
delivered on Dec26th.We hope you had a wonderful holiday despite the disappointment we may have caused

Hello ***,Thanks so much for your emailI have checked your order and it looks like it has already shippedThe tracking number for your order is *** and can be tracked on usps.comRight now it says it is scheduled to be delivered this coming MondayIf you should have
any other questions, please feel free to reach out to me directly at ***@americanlasercrafts.com and I will be more than happy to help you outThanks for your business and your patience during our busy holiday season.I hope you have a Merry Christmas!Brian K***@americanlasercrafts.com

Complaint: ***
I am rejecting this response because:Your company is not addressing the issueI will not return the items and spend even more money on shipping costs that you won't refund. I received the hats and I am not asking for a refund on the productI requested the return of shipping costs considering your company has not provided any other resolution to make this right besides an apology (which I received AFTER contacting the Revdex.com)It appears this is all the patience I have for this and pursuing it further would only cost more money than what I'm asking back. So, touché QualtryI don't know how you can stay in business with such terrible practices and ethics but I suppose it's is like me continuing to order! Believe me, I will exercise my rights as a consumer and will be reviewing you in and on every medium I can find. I assure you, they will not be positiveThanks for nothing!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I do not think the company ever made the cutting board and had it shippedIn the email it said they would send the tracking information and nothing was ever sentIf I proceed with getting a replacement cutting board I need to know the date it will be hereI don't want to be waiting months and have to go through this process againIf they can't provide a date, I want a refundThank you
*** ***

Hello, I'm really sorry for the frustration you have been having with your orderOur emailing system is still new, and we have been having bugs in it where customers are getting sent some incorrect information on their ordersWe are working to get it fixed, I'm really sorry about thatIf you
email me at kent.o'***@qualtry.com I would be more than happy to get this entire thing resolved for you! Thanks!

Hello ***,I apologize in the delay on your orderWe have had a HUGE Christmas demand this yearIt looks like your order is in production as we speak and will be shipping within the next couple of daysOur web site lists our Christmas cut-off date to receive orders before Christmas was
December 8thSince you ordered before that time you will receive your items before ChristmasOur system has generated a tracking number of *** and you will be able to start tracking your order within the next few days.Thank you for your business - I hope you have a very Merry Christmas!Brian K***@americanlasercrafts.com

Hello ***,Thanks so much for your emailThe order number you provided doesn't seem to be a valid order numberAlso, I have looked up you by name and am able to locate orders placed back in September that have both been deliveredIf you can, please provide the valid order number or the name it
was ordered under and I can help you outIf you can email me directly at ***@americanlasercrafts.com that will be the fastest way to reach me and help you out.Thanks so much!!Brian K***@americanlasercrafts.com

Hello, I've responded to the email you sent me and I'm just waiting for a reply. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Brian responded promptly to my posting/issue (which ended up being a UPS issue) and kept in regular contact with me until the products were received I am very pleased with the products I received
Sincerely,
*** ***

Hello, I responded to the email you sent us, and thought we had come to a conclusionI'm sorry if I was misinformedIf you email me at kent.o'***@qualtry.com I would be happy to help with any other problems there might be. Thanks!

Hello ***,Thanks for your emailThe shipping notice is actually on every single page of our web site - including the landing page you were taken to to place your orderIt is in a big red box right at the top of the pageI apologize if you did not see itWe have tried to make it is clear as possible when our cutoff day for the Christmas season was this yearYour items are in production (which means they've been sent to our personalization machines) and are just awaiting their turn to go onI anticipate that they will be going on today or tomorrow but since it is Christmas they won't be able to ship until next week since we give our employees Christmas offYou will receive a separate email with the tracking number as soon as they ship which will be next week.Thanks! I hope you have a Merry Christmas!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of the stockings this season and tried our best to meet the demandI show that you spoke with one of our
associates and that your order has been shippedThe expected delivery date given by USPS is Dec23rd.We hope you have a wonderful holiday despite the disappointment we may have caused

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI see that you have spoken to one of our
agents who has refunded half of your shipping for the delayYour order should be shipped shortly.We hope you had a wonderful holiday despite the disappointment we may have caused

I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderLooking at your order, I show that it was processedHowever, the tracking number provided by USPS does not show any movement which leads me to believe that the order
was lost in transitWe will have your order redone and shipped out as soon as possibleThank you for your patience