Qualtry, LLC

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your order has been shipped and
delivered on Dec28th and a partial refund has been issued.We hope you had a wonderful holiday despite the disappointment we may have caused

Hello, Thank you for your feedbackThe week previous to Christmas, an email was sent to all of our customers who had placed an order by or before the Christmas deadline, explaining the delayI am sorry to hear that this email was not seen or received to give you more of a heads up regarding your items

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of the stockings this season and tried our best to meet the demandI see that your order has shipped and the
expected delivery date given by USPS is Dec23rd.We hope you have a wonderful holiday despite the disappointment we may have caused

Hello ***,I have just researched your order, and we show it was delivered to your mailbox on Decembe 10th under USPS tracking number ***The address we have on file is:
*** ***
*** * *** ** *** ***
*** ** ***I
understand that you are saying that you never received this shipmentCan you please verify that the address is correct? Is there anything we can add to it to ensure that replacements will arrive to you? I can send a re-shipment today via 2-Day Priority mail to ensure that you receive them before ChristmasPlease respond to me directly at ***@americanlasercrafts.com with your address information and I can get this re-shipped todayI only have about a 1-hour window to still make it in the mail today.Thanks so much!Brian K***@americanlasercrafts.com

Complaint: ***
I am rejecting this response because: I received messages, however the issue is not resolved. I re-stated that I never put my email and phone in the data entry fields for the luggage tags for my team. If there was ever a question the Qualtry team should have reached out to me. I put my name and email as the contact for the order not to be physically placed on everyone's luggage tag. I assure you my team doesn't want my personal cell and email on their luggage tag. I have asked for this to be corrected and have not received a response.
Sincerely,
*** ***

Hi ***,Thanks so much for your emailIt looks like your product has shipped and will be delivered todayThe tracking number for your reference is ***.Thanks!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your ordersWe were unable to predict the popularity of our products this season and tried our best to meet the demandI show that your orders have been shipped and
are expected to be delivered on Jan2nd.We hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I'm really sorry that there was such a delay in your items arriving to youI looked at your orders and it looks like all of them except order #*** arrive before Christmas, I understand that it was the day before Christmas, and we wish that we had been able to have them shipped
to you sooner than that, however we received many more orders than we had anticipated and did the best we possibly could with the resources we had at handI hope you understandIf you have any other questions you can email me at kent.o'***@qualtry.com

Hello, I've replied to the email you sent us, if you have any other questions please feel free to contact me at kent.o'***@qualtry.com Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is
expected to be delivered on Jan8thWe have also refunded half of the shipping charges made by our companyWe hope you had a wonderful holiday despite the disappointment we may have caused

Hello, I assure you, there were not any deceptive intentions meant on our partI have attached a copy of the email sent to you in November regarding your order. We have cancelled the orders as you have requested and refunded the charges made by our companyYou should see these amounts reflected on your method of payment in the next 3-business days

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your orderWe were unable to predict the popularity of our items this season and tried our best to meet the demandI show that your order has been shipped and is
expected to be delivered todayWe hope you had a wonderful holiday despite the disappointment we may have caused

Hi ***,Thanks so much for our emailI am so sorry that your order did not arrive to you when expectedI can't re-ship your order and give you your money back but I am happy to do one or the otherI'm also willing to refund the shipping cost if you choose to receive your orderPlease let me
know what you would preferYou are always welcome to reach out to me directly at ***@americanlasercrafts.com for a quicker response.Thank you!Brian

Hello, Thank you for your feedbackI do show that your order was for personalized beanies and it was delivered on Jan9thI hope it was received well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

HelloI see that one of our agents has issued a full refund for the orderThis refund should appear on your method of payment in the next 3-business daysThank you for your patience as we resolve this issue

Complaint: ***
I am rejecting this response because: So I am or am not receiving the items???? From this message my understanding was that I still am receiving my items and in a previous message I was told that my items were scheduled to be here by Christmas so if that's the case then I plan to see them at my house today or tomorrowClarify please and let me know
Sincerely,
*** ***

Hello, I'm really sorry about the delay in your orderwe did have posted on our website that it would take 10-business days to have an order shipped, and we honestly did believe that it was possible and for 99% of our customers it was possibleI'm really sorry that you were part of the 1%
that didn't get your order on timeI don't know who told you it would be delivered on January 7th, as was stated in the email sent to you it was shipped out on the 27th and was shipped under priority mailUSPS shows that both of the orders were delivered on the 31stOnce again I'm sorry that your order didn't arrive on time for ChristmasIf you haven't already shipped them out to your family members please email me at kent.o'***@qualtry.com and we can talk about how we can help you get them shipped to the correct destination

Hello, I'm sorry you didn't have a good experience with our company, and I'm sorry about the delay in your orderWe did not know a month ago that we wouldn't reach the deadline, we thought we could get every item out in time to arrive for ChristmasYour order was shipped via USPS Priority two
day mailThat isn't slow mail, since it was shipped on the 21st, it should have arrive on the 23rdI'm sorry that the post office isn't being as fast as we would all like them to, however we have absolutely no control over how fast it ships once it shipsWe had no idea that priority day mail would take longer than daysThere isn't any way for us to be able to foresee thatI have refunded you what we have received, however if you want a full refund you will need to contact grouponI hope you have a Merry Christmas!

Hi ***,I apologize your original hot pad arrived brokenI am sending you out a replacement todayIf you have any additional questions, please feel free to contact me at my email address below.Thank you,Brian K***@americanlasercrafts.com