Qualtry, LLC

Hello [redacted],Thank you for your email. Kent from our customer support department emailed you back on November 21st about your order. Your order contained 5 different items, but only 1 Groupon code was provided. We emailed to try to either get additional codes that will cover the additional 4 items...

ordered or for you to let us know which one item you did want us to ship if you don't have additional codes. Groupon would have sent you all of the additional codes needed to complete your order. If you have those codes, please email them to me at [redacted]@americanlasercrafts.com. When this happens, your order automatically goes on hold until we hear from you. You may want to check your spam folder as well in case our email had gone there.Thank you, I look forward to hearing from you.Brian

Hello [redacted],It looks like your item was shipped via Priority Mail International. Unfortunately we can't get date-specific delivery dates on international shipments and find that the delivery times can vary from country to country. We are hopeful it will get delivered by Christmas, but if for any...

reason it does not, we will absolutely refund your purchase. Please let me know after it has had a chance to arrive whether it did or not and we can take the appropriate steps to make sure you either received your package or are refunded. I've provided my email address below so you can reach me quickly at that time.Thank you so much,Brian K[redacted]@americanlasercrafts.com

Hello [redacted],Thanks so much for your email. On our end it shows that both items were shipped together in the same package. Since you only received 1, it sounds like they obviously were both not included. Can you please let me know which one was omitted and I would be more than happy to get that right...

out to you? Also, I am more than happy to refund your shipping. Please email me directly with this information so I can process it quicker for you. My direct email address is [redacted]@americanlasercrafts.com.Thank you!Brian

Hello [redacted],Thank you for your email. It looks like your order was placed on 12/9. On our web site we have listed on every page what our current shipping times are, and also have included that information in confirmation order e-mails. During the busy holidays our processing time is 10-14 days. In...

addition, on every page of our web site it lists that 12/8 was our Christmas cutoff date. Also, it has not been a month since you placed your order (like you stated) and we are well within our quoted time frame on your order. As soon as your order ships, we will email you a tracking number so you can track its progress to you.If you should have any additional questions, please let me know. I can be reached directly at my email address below.Kind Regards,Brian K[redacted]@americanlasercrafts.com

Complaint: [redacted]
I am rejecting this response because:  it's now January 4th and they lied again.  It's still not here.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Kent O'[redacted] you are scamming me and trying to make yourself and your business appear to be on the up and up, you are not. I responded to your email and I also sent copies of my email to you in my last response to this complaint. So, go back to the previous responses and stop wasting my time. Again, I do not want your cheap, disgusting product, either credit me the money I requested or state in this complaint form that you are not going to do that. Its your choice, either one you have to live with just get it done asap.

[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and expected...

to be delivered on Jan 8th. We hope you had a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because: I did receive confirmation that one of the hats (a mint one) shipped but I am still missing the cream one that was listed as being in my first shipment and the mint one I did receive in that first order is very stretched out.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and was...

delivered on Jan. 12th. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of the stockings this season and tried our best to meet the demand. I show that you spoke with one of our...

associates who has refunded the charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and is...

expected to be delivered todat. We have refunded your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, Thank you for your patience in getting this issue resolved. We have cancelled your order and refunded the full amount back to your method of payment.

Hi [redacted],I am so sorry we are not able to meet your expectations. I realize that we are past the ship date that was promised. I am going to refund your purchase price. Right now your product will still ship out (free of charge) and I can guarantee that it will arrive before Christmas as stated on our web site, but I can't guarantee it will arrive early enough for you to ship it to someone else before Christmas. We already have every single Christmas order loaded into our machines that are running 24 hours a day and it's not something that can be stopped to try to put a single order in by itself.Thank you so much,Brian K[redacted]@americanlasercrafts.com

Hello [redacted],Thanks so much for your email. You are correct, the item you ordered was temporarily out of stock and has since come back in stock. Our system should have notified you, but it sounds like you did not receive that notification. We received over 100,000 orders over the holiday period and...

only 200 did not make it out in time for the Christmas holiday (yours being one of them). Unfortunately those 200 customers have made it known! We're working as quickly as we can to get those customers taken care of (including you) and you will receive your $5 bottle opener within the next week. We have never once sold an item that never delivered, and have only a handful that are being delivered late. Our staff and production facility work 24 hours a day (literally) and have a 99.8% successful on-time delivery rate. We're working hard to get that up to 100%. Please feel free to email me directly if you need any other information. I can be reached at [redacted]@americanlasercrafts.com.Thanks!Brian

Hi [redacted],It looks like your order was shipped in plenty of time on our end to arrive by Christmas as you can tell from the tracking information from USPS. We are happy to refund your shipping and we will contact USPS for a refund on the shipping on our end as well.Thanks!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered shortly.We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],Thanks for your email. Since you have not received the product you ordered, we are going to send you out a replacement. Thanks for letting us know! If you have any further questions, please feel free to let me know. I can be reached at [redacted]@americanlasercrafts.com.Brian

Hello, We aren't a sham, just a company that has been overwhelmed with the amount of orders we received. We thought we were prepared for this Christmas season, however we weren't expecting to become one of the top sellers on Groupon. Because of how many orders we received we have fallen behind...

in our production times, however we are doing the best we can to get every single order made and shipped in time for Christmas. Your order ahs been shipped and is scheduled to arrive on Saturday the 24th. Here is the tracking number.  [redacted] If you have any other questions let me know at kent.o'[redacted]@qualtry.com Thanks!

Hello,  Thank you for providing the screenshot of your conversation with our agent. Your remaining amount of $4.49 has been refunded back to your method of payment. You should see this in the next 3-5 business days, depending on your financial institution.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and was...

delivered on Jan. 10th.We hope you had a wonderful holiday despite the disappointment we may have caused.