Qualtry, LLC

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and expected...

to be delivered on Dec. 29th. We have refunded half of your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and was...

delivered Jan. 19. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted],Thank you for your email. Your items are already in production. The tracking number for your order is [redacted]. The time in transit from the time it leaves our warehouse is 3 days (Sunday excluded) So, if it ships by Friday you will have your order by Tuesday. If for some reason the post office takes a day longer due to the holidays, you will still receive your order before Christmas which is our guarantee for all orders placed by December 8th.Thank you,Brian K[redacted]@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and expected...

to be delivered on Jan 8th. We hope you had a wonderful holiday despite the disappointment we may have caused.Tell us why here...

Complaint: [redacted]
I am rejecting this response because: Please send my items. After I had sent in this complaint - which it is ludicrous that it took that much for me to even get a response from your company - I received three emails saying that my order was being processed. You are not being clear at all in your messages at what you are offering as a resolution? I have already received my shipping refund and was told my items would be here before Christmas and they still have not arrived and they would need to be here by tomorrow. So if I do not receive the items by tomorrow your company is falsely advertising. If you do not want to make this right by sending me my items at no cost now and if they do not arrive before Christmas I am reporting your company for false advertising. I cannot believe the struggles you have put your customers through. Never again!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Good Afternoon,I received a response from Qualtry last week and had been concocting a response to post on the Revdex.com site; unfortuntately, I never got a chance to post it (it was a busy week).  I would like to have the case ( #[redacted]) reopened, because I am going to reject Qualtry's reponse and still request that they refund the $25 I paid in shipping for the items I purchased from their website.Thank you in advance for you assistance.[redacted]###-###-####
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and...

delivered on Dec. 26th. We have refunded your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello [redacted],Thank you for your email. We have reached out to you, whether you choose to believe that or not it is completely up to you. You have refused to provide us the other codes required for 5 hot pads. You have provided 1 ([redacted]) and that is it. All we ask is that you provide the other codes that Groupon would have given you if you had purchased them. This is what every other customer is required to do to redeem a code. As you indicated you are trying to protect yourself as a consumer, we are trying to protect ourselves as a business from being taken advantage of. We have decided to completely cancel your order and refund what you have paid us. You can contact Groupon as well and they can refund you for what you have paid them. If you choose to actually provide us the codes from Groupon we would be happy to reinstate your order, but as of now it is being cancelled.Thank you,Brian

Hello [redacted],Thanks so much for your email. We have had an extremely busy holiday season this year and sincerely appreciate your patience. Your two cutting boards are currently in production and we will send you a tracking number within the next few days. Since you ordered before December 8th your...

order will be delivered before Christmas. If you should have any other questions, please feel free to email me directly at [redacted]@americanlasercrafts.comThank you,Brian K[redacted]American Laser Crafts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I've looked up your order and can see that you have been in communication with one of our customer service reps. I've replied to that email chain. If you have any other questions you can contact me by replying to that email or emailing me at kent.o'[redacted]@qualtry.com Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered on Feb. 21. We hope you had a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because:In the response from Brad K[redacted], he mentioned they had tried to "reach me several times" - this is a flat out fabrication.   First of all, my emails have all been responded to via their auto-response system - so they have my correct email, and it has been coming into my regular inbox.   I have also provided my phone number with each email response (a cell phone I have on me 24/7 for work), and they have never called.   Just to be sure, I checked my spam folder, and there were NO emails or correspondence from American Laser Crafts.    I have also tried again to call the company, but they "do not have a phone system set up" per their recorded message - and the only way to reach them is by email.....and they do not respond via email.   In regards to the groupon codes, I purchased 3 groupons - 2 for 1 hot pad, and 1 for 3 hot pads (for a total of 5).   Each of these codes were entered when I placed my order, and as my order was placed, and the codes entered, the amount of the purchase was taken off....indicating they were accurate codes.This company has done NOTHING to resolve this issue.....please help to get this resolved.   This company should not be allowed to do business.....they have literally stolen money from me by not fulfilling the product orders I paid for....as well as charging me shipping on an order they never fulfilled or shipped.    This is fraudulent activity and something needs to be done to protect the consumer from companies such as this.
Sincerely,
[redacted]

Hello [redacted],
Roman">Thanks
so much for your emailWe did receive your order, but it was received after
our guaranteed by Christmas dateThat date this year was 12/We did post
this on every single page of our web site during the holidays as well
as in all order confirmation emails - I apologize if you did not see thatIn
fairness, we had to give priority to customers that ordered by our guarantee
dateNow that Christmas has passed we are rapid fulfilling orders that came in
after the cutoffYour order is being processed this week and you will receive
an email tracking number as soon as it shipsWe've never not fulfilled an
order and do our very best to inform our customers as to what to expect when
orderingMost times of the year we have a day turn-around, but hopefully you
can understand that the holidays are different due to the huge volume increase
of ordersPlease feel free to reach out to me directly should you have any
additional questionsMy direct email address is
[redacted]@americanlasercrafts.com
I hope you have a happy New Year :)
Brian K[redacted]@americanlasercrafts.com

Hello. I am sorry to hear that you are not satisfied with your purchase with us. If you would like a refund of the amount charges, we will need the order returned back to our facility.Please send the item(s) to this address:Qualtry.com1020 West 600 SouthLindon, UT 84042 You may use your preferred shipping method to return your order. Once received, we are able to refund the original charges. We do not reimburse return shipping costs and cannot be responsible for returns lost in transit. As long as the package is unopened you will be able to ship it back free of charge.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your replacement order was shipped...

and is expected to be delivered on Dec. 29th.We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of the stockings this season and tried our best to meet the demand. I see that your order was shipped and is...

expected to be delivered on Dec. 29th. I have refunded half of your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],Thanks so much for your email. We are more than happy to send you a replacement that is to your liking. I have notated to our production department to have it created as you specified. You'll receive a separate email with the new tracking number. Please feel free to reach out to me directly...

if you have any other questions. My email address is [redacted]@americanlasercrafts.com.Thanks!!Brian

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and expected...

to be delivered on Jan. 8th. We have refunded your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]