Qualtry, LLC

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and...

delivered on Dec. 26th and a partial refund has been issued.We hope you had a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and...

delivered on Dec. 28th and a refund has been issued. We hope you had a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Although I see this response to other people's complaints, I wonder if they ever received their items??? I contacted the person on the email, I guess I will wait a few days to see what happens. If nothing, I will get in contact with you guys again. It seems this is the only way to get a response from this company.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and was...

delivered on Jan. 12th.We hope you had a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to add that although I did receive the item on 12/12/15, it was received 22 days after it was ordered, not within the 10-14 day window stated with the order confirmation. It was not a back-ordered item. It is also very poor quality. My husband will re-sand the item and put a smooth finish on the product. Currently one side is very rough to the feel. Thank you for your assistance.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and was...

delivered Jan. 24th. We hope you had a wonderful holiday despite the disappointment we may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I'm really sorry about the delay in your order, as well as the delay in our response. We have fallen behind in our production process due to how many orders we have recently received. We didn't plan to become one of the number one sellers on groupon, and weren't prepared for the amount...

of orders that would entail. We are doing the best we can with the resources we have. Your order will be shipped out today under 1 day express mail. Here is the tracking number [redacted]  it will ship via USPS. If you have any questions you can contact me at kent.o'[redacted]@qualtry.com Thanks!

Hello [redacted],Thanks for your email. I apologize that you received your order 1 day late. When we shipped your order out we were assured by the USPS that they would be delivered before Christmas, and we have had several other customers that arrived 1 day late as well. During November and December we...

processed over 100,000 orders and only 200 were not delivered on time. For us, that is a 99.8% success rate, but I realize for you that is a 100% failure rate for your order which does not make us happy at all. Our goal is 100% satisfaction. In addition, we don't stain our products at all. They all come in their natural wood color so I am concerned that you said there were problems with stain on your order - because we don't stain anything. I am wondering if these either got wet or damaged in the postal system? Please email me directly a photo of these boards so we can determine what went wrong and at that point I am more than willing to give you a refund for your shipping costs. To be refunded for the actual product, you have to go through the source that you purchased the voucher through as they are the ones that collected your money for that portion. You can send these photos to me directly at [redacted]@americanlasercrafts.com.Thank you,Brian[redacted]@americanlasercrafts.com

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. I show that you spoke with one of our associates regarding your order.We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I sincerely apologize for the frustration caused by the delay in receiving a response but also your order. I show that you are in contact with one of our associates regarding your order. We hope you had a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because: only 3 of my 7 items were made/shipped.  I am still waiting on 4 more, which I have been told will be delivered.  However, I am rejecting this until I actually have my complete order.  Due to my history with this company, my trust has been lost.  They have not made any attempt to make anything right until I contacted the Revdex.com.  And, only then to partially fulfill my order from December 4, 2015, which was promised to be delivered by December 24, 2015.  Nothing arrived until January 6, 2016, and it was less than half the items I ordered.
Sincerely,
[redacted]

Hello, I'm sorry you didn't have a good experience with our company. That wasn't our intention. I'm sorry that we had to redo your order for quality reasons. We try our best at Qualtry to make every product as perfect as possible. During the holiday season this can cause a delay in an order and...

I'm sorry that it happened to yours. Your order was shipped today under express mail. Here is the tracking number. [redacted]  it was shipped via USPS. If you have any other questions you can contact me at kent.o'[redacted]@qualtry.com Thanks!

Hello [redacted],Thank you for your inquiry. We are showing two separate orders in our system for you. The first order contains 2 cutting boards engraved with the last name of "[redacted]" and the second order contains 1 cutting board with the last name of "[redacted]" - Please let me know directly (my email...

is [redacted]@americanlasercrafts.com) how you would like your orders handled. We're showing that your order for "[redacted]" was shipped last week under the tracking number [redacted] and can be tracked at USPS.com. The other order is in production and will be shipping shortly. During the holiday season on our web site we quote that shipping times range typically between 10-14 business days and it looks like both of your orders fall under those guidelines. With each order personalized they do take a little bit longer than most things that are ordered on line. Please email me directly if you have any additional questions. Also, if there were additional Groupon codes that need to be applied to your order, please send them to me and I can take care of that for you.Thanks so much!!Brian K[redacted]@americanlasercrafts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 I will continue to track the package & THANK YOU to American Laser Crafts for your response. I do wish I could've gotten the response via the previous emails I had sent directly to your support email. But thank you for responding & the tracking number.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our items this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered on Jan. 26th. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hi [redacted],Thanks so much for your email. I'm pleased to say that the the only order that has not been delivered is #[redacted] and it will arrive tomorrow. The tracking number on that order is [redacted] and can be tracked at USPS.com. I sincerely apologize that it has taken us slightl y...

longer for delivery during the holidays. It has been our #1 goal to make sure all orders placed by our cutoff date of December 8th are delivered in time for Christmas, so in turn we have had some of our customer service employees focused on shipping hence the reason we have not been as responsive at getting back to you. We felt it was more important to get packages to our customers before Christmas. In addition we have brought in 100 additional employees to ensure that this happens. We're a small company going through a lot of growth, and I hope you can understand.Thanks so much for your understanding and your business. I truly appreciate it! I hope you love the products you ordered from us :) Please feel free to email me at my address below if I can help you out with anything else.Merry Christmas!!Brian K[redacted]@americanlasercrafts.com

Complaint: [redacted]
I am rejecting this response because: I asked that they refund my shipping AND send my item by Christmas - it still says my items is UNFULFILLED. I do not want it cancelled unless you can FULLY REFUND me the cost that I paid to groupon as well because Groupon cannot refund me in anything other then Groupon money to spend at groupon and that just isnt right. I would like my items or a refund of $5 + tax per item as well as the shipping because that is what I had to pay to Groupon. Otherwise if you are unable to do that, I would take the item itself here before Christmas. Looking forward to your response.
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that you spoke with one of our associates...

who has cancelled the order and refunded the charges made by our company. We hope you had a wonderful holiday despite the disappointment we may have caused.