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QVC, Inc.

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Reviews QVC, Inc.

QVC, Inc. Reviews (268)

I ordered a laptop for my daughter for Christmas. They cancelled my order and did not contact me. When I contacted them they told me it would be after Christmas before I could get another one shipped. My order should not have been cancelled to begin with!

Piss poor Company Can't get through the the verification department to have my order shipped! Just plain terrible!

To all you QVC shoppers who like myself have been an excellent faithful customer you better start praying now that you do not experience a set back or life tragedy because QVC will throw your as to the wind. I like millions of others lost my job (sustained a life misfortune) and lost my home, my savings, my pension, my possessions and lived on peanut butter, pasta, and hot dogs for 3 years and was forced into bankruptcy. By the grace of God I got another job I've been working for 2 1/2 years now rent an apt and have started to rebuild my savings and my score has entered that 700s. But that's not good enough for QVC who had no problem taking my money when I didn't have a life tragedy but now that I did even though I am out of the woods they are not interested in allowing me to be a customer ever again for the rest of my life. I wish I knew this is how they treat people before. They have zero regard for anyone that has experienced a life tragedy while they better close there business now with all the millions of people who are undergoing one by no fault of there own let it be by a loss of a job natural disaster etc.
Please reconsider who you support and shop somewhere else with a company that has compassion for you and there customers just because you never know what tomorrow brings. Thank you for your support. I am also looking to engage in a class action lawsuit reach out to me if your interested in participating.

Review: On May 5th 2014 I ordered a [redacted] SoundTouch 30 Wi-Fi Music System from QVC with [redacted] overnight shipping.I received an order confirmation with order number [redacted]. Shortly another email from QVC followed informing me that my order has been shipped and giving me the [redacted] tracking number [redacted].

The following day my order was supposed to be delivered. However, when by the end of the day I did not receive my order, I contacted [redacted] and was informed that I would be getting my order the following day. The following day I did not receive my order either, so I called [redacted] again and spoke to the supervisor who was supposed to investigate what has happened and get back to me. After a few days, I received a call from [redacted] stating that my item had been lost in their warehouse and that they have completed the investigation and forwarded the lost item claim as proof to QVC so that I would be able to get a refund for the item I had ordered. I have contacted QVC several times regarding my refund, and have until today, August 7th, not received any refund or response from QVC whatsoever.

Very bad handling and customer service on their part. All I simply want is a refund for the amount of $160.96 that I have paid for the item that I have never received from them.Desired Settlement: Refund in the amount of $160.96 credited back to the credit card that I paid with.

Business

Response:

August 7, 2014Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that a refund in the amount of $150.01 was issued to our customer's [redacted] ending in [redacted] on May 14th. An additional refund in the amount of $10.95 was issued to the [redacted] on July 6th. The total of the refund issued to our customers' [redacted] totals $160.96. If our customer has not received either of these refunds she can contact me at ###-###-####. My hours are Monday-Friday 9AM to 5PM Eastern Time.Thank you for allowing QVC the opportunity to respond to QVCs Customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc.

Review: QVC KEEPS SENDING ME POPUP ADS MANY, MANY, MANY TIMES A DAY. I NEVER BOUGHT ANYTHING AND NEVER WILL BUY ANYTHING FROM THEM. IT'S HARASSMENT.

Business

Response:

June 18, 2014 Dear **. [redacted],This is the response of QVC, Inc, ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.I forwarded our customers information to our systems analyst and QVCs security to work on our customer's issue. QVC hopes to have our customers issue resolved shortly,Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,

Review: I order and also have received Toshiba 15.6" Notebook AMD Dual-Core, 4GB RAM, 320GB HD from qvc. I have called in many times for them to post in to my account that it was defected I was unable to connect to wireless there was no driver installed I have emailed 2 or 3 times I have the emails also to let them no I will be returning the laptop I have been in a very bad car accident so I usps just picked up my package on 6/18/2013 they said it should take 2-8 days for delivery.now today on 6/22/20113 I have call customer service to let them kno whats is going on they lady explained to me they dont have nothing in my records about my return or anything and I dont understand why not I have called in when someone called me about payment ....Desired Settlement: I would like my refund back what is left after the 6.50 postage I have to pay thank you

Business

Response:

Please see attached response

Review: I've made an oreder thru online ordering from QVc on december 20th 2013 , and on next day , less than 24 hours from that , i've contacted the costoumer service to cancel that , on dec 21st 2013 ! the costumer service representative told me that will be no problem , and order should be canceled ! On december 23rd 2013 ive checked again with them , and only half on my order was canceled ( technical support part ) , and I told them to make sure the order it is cancelled completely , not only half of it ! On December 30th 2013 , i've contacted them again , and they said that they send message to headquarters also , to make sure the order it is canceled , and I should receive answer from them within 24 hours from that ! , I never received nothing , all lies again ! Every few other days i've called back to make sure that the item was cancelled ! on January 2nd , i've called again , and the costumer service assured me that the order was cancelled and it should be no problem and I can check the status on my account also ! Today , january 7th 2014 , checked my account , and I found out the item item was not cancelled and was sent to me with no explanation ! I've contacted costumer service and they told me that only half of my order was cancelled , and I reply to them that i've been lied by them all this time that the item was cancelled , and i've asked to talk to a supervisor ! They connected me to a [redacted] ( no last name , she refused to give me her last name , but we are obligatwed to give them all our information ) , and i've asked her why i've been lied all this time that my order was cancelled ( only half of it ) and she told me that my order never being cancelled , that they could noyt do that ! But your costumer service assured me that my order was cancelled on january 2nd , 2014 , and it should be no problem , so all this time i've being lied by costumer service providers , now even the supervisor doing that , and they send me forcely an item i.ve canceled within 24 hours of ordering ( a bet they did not even had time to process the order , because was weekend and I was assured that will be no problems ) , and was sent to me after 2 weeks after I made the cancellation ! So , they had 2 weeks to cancel my order , and they assured me that they did that , but at the end all their claims were lies and they force me to buy their item now ! Their costumer service it is completely inapropiated , bad and full of lies to the their costumers ! They should be ashamed of the service they provided to their costumers , and tell the truth !Desired Settlement: They should appologise for their failure to provide truthfull costumer service , incompetent service providers , and should be penalized for all this !

Business

Response:

January 14, 2014

Dear **. [redacted]:

This is the response from QVC, Inc to the complaint tiled in your office by our customer.

Our customer reported she placed an order for a [redacted] Laptop on December 20, 2013. On December 21. 2013 she contacted QVC to cancel the order. Our customer was assured by QVC’s Customer Service Department the order was cancelled and later discovered it shipped and billed to her [redacted]. Out customer is requesting a refund for the monies billed.

QVC has reviewed this issue. We confirm an order was placed on Order [redacted] for Item [redacted], a [redacted] Laptop on December 20, 2013, QVC also confirms our customer called on December 21, 2013 and cancelled this order. QVC transmitted this cancellation on to the vendor who ships this product and it appeared to be a successful transmission to cancel the order. Unfortunately, it was later discovered the Notebook shipped and our customer’s [redacted] billed 1 Ez-pay installment of $ 137.62 on January 4,2014. This billing has been corrected and the refund in the amount of $137.62 was issued on January 13, 2014. The remaining 5 Ez-pay billings have been cancelled and the item was returned and processed.

QVC apologizes for the inconvenience our customer experienced as a result of the order shipping and for QVC not meeting her service expectations.

QVC appreciates the opportunity to respond to this complaint and considers this matter closed.

Sincerely,

Review: I ordered an item on ezpay and I missed the 4th installment because I did not have the funds available on 5/19/2013. I contacted customer service on the morning of 5/24/2013 to have the 4th installment of $148.74 billed for the Toshiba 50" HDTV. When checking my bank acct balance on 5/24/2013, I noticed that $148.74 x 3 was billed instead. I never authorized the young lady in customer service to bill the 5th and 6th installment when I talked with her. I contacted QVC on 5/28/2013 and made them aware of this error. Since them I have contacted QVC several times regarding this matter trying tio get this issue resolved timely because my rent was due on 6/1/2013 and I needed the funds to go towards my rent. After contacting them several times by phone and email, I received an email on 6/4/2013 advising that the refund has been processed and "please email or call us at [redacted] if you don't see your QVC credit in the next two monthly statements", I think that is unacceptable. I am being penalized because of their error and my not get my money refunded back to my card for two month? I have been a long time customer of QVC and have purchased many items from them (this is my 2nd big screen tv I have purchased from them and this is how I get treated? I am on a budget and need access to my money. I am not rich which is why I purchased most of my items from them on ezpay installments in the 1st place.Desired Settlement: I want my refund expedited right away for the 5th and 6th installments back to my card. This is a multi-international company and it will not break the back to refund at couple hundred dollars to a loyal customer. If this had happened at a physical store I shopped at and it was there error, it would not take this long for them to make it right and give me my refund back.

Business

Response:

Please see attached response

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However please note, the Toshiba 50 inch HDTV that I purchased does not have a DVD included. Perhaps if QVC paid more attention to detail when dealing with customers, they could avoid such errors. I have called previous to this incident and had past due ezpay installments billed and the customer service representative only billed the one installment, so I am not sure if it was actually sytem error or user error that occured. In essence, customers don't expect retailers to be perfect. Nonetheless, they do expect retailers to fix things rapidly when they go wrong.

Regards,

Review: I have placed a order with this QVC several time, my last purchase was last month 10-2014 before that on same credit card I made 4 purchases there was not problem Yes I did return each item. before then I requested for credit for company to hold my money until next order of 212.00 I been trying to make a purchase I been given email that one order has been decline so this has been going on over 8 time they ran my credit card end in 4090 speak with my bank and QVC they stated maybe there is problem with my card so I received another card from my bank, and used it still didn't go threw I have spoke with several customer service rep with my bank on the phone because they stated it was prepaid card there no problem in past using same card and them taking the payment out my account eat month in past or for the 4 item I purchased. They all stated they going to send message to Corp office that they spoke with bank this not prepaid card. I have spoke with them over 8 time regarding this purchase 0n 11-112014 I spoke with Jenny from Corp office she stated that I needed to use another card I did it still didn't go threw Jenny stated on 11-12-2014 because my has 6 digits like prepaid card they system will not except it , so called back spoke with Jacklyn from Financial Dept she stated that because I have direct deposit from SSI which has nothing to do with my account because the funds was in my account and ask me do I receive Child Support which has nothing to do with the purchase of making the payments was the reason why they could not go threw with my order my income on what I receive a month doesn't have anything to do with how I will make my payments I made all my payments from same bank for over 1000.00 purchase from this company QVC once it was proven it was not prepaid card I return items I didn't like but they still have my 212.00 thy are saying I don't have right to make purchase because I of SSU deposit I receive for my children this not right I can not be judged for what I have in my account they are not suppose to have information to my account to even know what is my income I did tell her I work all when she continue to ask is this from SSI bank I answer no it is not my checking account has my name I do receive income for myself which is over 1500.00 a month just in my checking account , I do also have saving account . This was not reason that I receive deposit from SSI that not a SSI bank she stated that reason but she never wanted to do call my bank when I was on the phone she looked into my account to find information without my permission she didn't see that I receive deposit from work force in my account my bank id name [redacted] which is not with Social Security at all this should not be the reason why I can not make a purchase with this company they took my money out my account 5 time for each payment purchased nobody had any problems with my account or my card anytime as the bank told them my funds was available for this purchase. This company has been holding my money as credit for month and will not allow me to make purchaseDesired Settlement: I want to make them to allow me to make my purchase if not I want all my money back asap and I also want to file claim with this company for saying because of my deposit from SSI is not real reason why I can't make purchased no one income should be judge this was not my full deposit they can not tell anyone that for receive SSI deposit on your bank account or child support which I don't receive is not reason why I can not make a purchase with this company no matter what is apart of my income I have never fail to make a payment in pass they have never had problem with withdrawing any money out of my account for any purchase I made with same card I used before and because I have new card it is not prepaid card it is bank card which was confirm I want to continue to make purchases and someone to tell me that they are sorry for judgement of my children disability for receiving SSI and I do work that not just my only income I receive don't say that is the reason because they always received payment from me what ever I purchased from there company

Business

Response:

November 25, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns the concerns that our customer has regarding using her credit card, which is considered a prepaid card. Our records do indicate that the credit card ending in 4090 did decline. Our company did ship out her order on the [redacted] that ends in [redacted]. I partnered with our Finance Department and was advised that since she had an established EasyPay History, they approved the use of her credit card.Thank you for the opportunity to respond to his inquiry,Sincerely, Evell K Office of the President QVC

Review: I attempted to place an order this morning and discovered that my account had been suspended when I attempted to login. I called Customer Service and spoke with [redacted] and the [redacted], who was supposedly a Supervisor. They informed me that a watch purchased in January had a payment refused and that my entire account had been sent to collections. I have not received ANY notification that there was a problem. Several weeks ago I saw that this payment had been rejected (my then debit card had been fraudulently used and was replaced, that card too was compromised). I provided a new card to cover the payment that was due. I assumed that this had been changed as I never heard from them. My identity was stolen by a former co-worker, who is now serving 4 years in a Maryland prison for identity theft in Maryland. I have made other purchases using their Easy Pay option and those payments have been processed without problem. I spoke with [redacted] in their financial department and she said the entire account was placed with collections due to the $10 payment being denied in April and that the change I had made was not processed. I warned her that if I received even one collection call I would get my attorney involved. They appear to run a shell game, their website said to contact Customer Service, I did and they could not help me. I then moved up to Financial and they could not help me. They have my address, phone number and e-mail address, they NEVER tried to contact me about this issue.Desired Settlement: I want them to re-instate my account so that I can finish paying the orders that remain on Easy Pay. I want them to issue a WRITTEN APOLOGY. I want them to remove me from Collections and send a letter to all three credit bureaus that they made an error when sending me to collections. I want them to change the way handle this type of situation, they should allow customer to view their orders to fix any problems before it goes this far. They can suspend shopping but they should not suspend access to view your account information.

Business

Response:

Please see attached response

Review: ordered a particular product from qvc. I received the package and upon opening the jewelry box I saw that it was empty. Since the outer packaging was not tampered with I immediately contacted qvc through customer service. Operator took my info and said that a manager would get in touch with me and that they would send a replacement item. which I received several days later. I have never received a call from any higher representative of qvc so that this situation can be figured out and avoided in the future.Desired Settlement: I would like a response from a higher official from qvc , and an explanation of what happened.

Business

Response:

June 16, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding receiving an empty box instead of the ring she ordered. I am glad that she did receive the replacement order. I apologize that she never did receive a phone call from a manager. If our customer would like to discuss the issue, I would be happy to speak with her about her concerns. My telephone number is ###-###-####, and I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely,

Review: At the end of February 2013 I purchased a ** Evny dv7 laptop from QVC. I went ahead and did the flex payments because it was affordable to me. When I received the laptop there was a very terrible clicking sound which I ended up finding out days later that I received a laptop with a faulty hard drive.

Seeing as I use/need a laptop for my business I called QVC to see if I can get a replacement hard drive instead of waiting to get another laptop. They said I could call ** and they would take care of me. After being on the phone with ** for 4 hours I was finally able to receive a hard drive.

A couple of days later I received my hard drive. After installing the hard drive I went to use the recovery disks that came with it since you have to use those in order to get the operating system back on your computer. Come to find out that my CD/DVD Drive was not reading my disks thus finding out that not only did I receive a faulty hard drive with my product but I in fact also received a faulty CD/DVD drive in my product as well.

So after spending eight hours trying to find a way to get my CD/DVD drive to be even recognized by the laptop. I decided to call QVC to see what they would do for me for all of my trouble. I was told by the first rep, who was quite rude, that there was nothing they could do except replace my product. Being that I need a laptop for business use I cannot wait the 14-20 days to receive a new laptop. I was also told that I would still be charged the next easy pay installment of $137 dollars on March 23rd even though I was not able to use the laptop since the 23rd of February.

I asked the rep to transfer me to a supervisor. The supervisor I spoke with was extremely rude, talking over top of me and constantly interrupting my every sentence and even at one point told me "Sir it seems you are indeed screwed" and that even if I were to ship the laptop back and get a replacement that if the replacement was defective in any way that I would still be charged the $137 dollars for the laptop even if the replacement was defective.

So now here I am without a laptop to use for my business, just got laid off from my full-time job about two weeks ago and still currently unemployed with no way to maintain my part-time at home business due to not having a laptop to use. I had to borrow a friends computer just to even make this formal complaint. I am very dissatisfied with the service QVC has given me and cannot believe that there is not a single thing they would do for me as a customer.Desired Settlement: I'm not sure what I would like the outcome to be. Seeing as I am without a laptop or a computer to use I do not know what or if QVC would be willing to do anything for me. I was wanting the laptop not just for business use but for my wife as well since she is starting college soon so looks like we are both out of something that we desperately need.

Business

Response:

Please see attached response

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On 9/06/2014 I placed an order with QVC.com. I ordered ** Cosmetics Anti-Aging Vitality Face Disc with[redacted] Brush. The order arrived with no [redacted] Brush. I spoke with a representative on 9/24/2014, by the name of C[redacted]. I let her know I received the disc without the [redacted] Brush. I would like to return it for my money back please. I do not want a replacement, just a check of $51.53, which is how I paid for the item. C[redacted] advised me to return the face disc saying it came with no brush and I would like a refund, not a replacement. Plus I wouldnt pay the shipping fee because it is a QVC error. On 9/26/2014 they have shipped me a replacement product. I have no idea why! I did not ask for a replacement. On 9/27/2014 I spoke with a QVC representative over the phone about this replacement order that is being sent to me. I told her the original order from 9/06/2014 is on it's way back and I would like a refund as soon as they receive it. She told me I would have to wait until I send back the replacement they sent me; when they receive it then I will be issued a check for $51.53. I told her I did not request a replacement so why a replacement was sent to me in the first place, is beyond me. I also do not feel I should be penalized and keep waiting extra weeks to receive a refund when it was a mistake in QVC for re-sending me a new order. She said "THAT'S JUST QVC POLICY!!", and hung up the call.Desired Settlement: As soon as they receive the original face disc I ordered and arrived at my house with no brush, I want my check refunded please. I shouldn't have to wait several weeks for the replacement they sent out to me in error, reject the order, wait for QVC to receive it, and then get issued check. This is a VERY BIG mistake on QVC. I have followed all return rules as QVC has specified. I don't know why, again, they sent me a replacement when I NEVER asked for one. As soon as I see that the face disc with the missing brush has been delivered to QVC, I would like a check refunded, immediately please.

Business

Response:

October 3, 2014Dear [redacted]:Thank you sor your recent inquiry to QVC concerning our customer. I will be happy to respond,I have reached out to our customer on 10/2/14 and advised that a refund check in the amount of $51.53 was issued sor the original item returned (** Cosmetics Anti-Aging Vitality Fc Disc with [redacted] Brush). Our customer has agreed to relurn the replacement item when received back to QVC returns warehousc.We apologize for any inconvenience this may have causcd our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-#### Monday – Friday 9am -- 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complains.Sincerely,

Consumer

Response:

From: [redacted] To: ME (j[redacted])

Review: I ordered an air humidifier on 1-31-14 from this business........on 2-2-14 I called up and spoke to the rep and told her I wanted to cancel the order which is my right to do...it had only been 2 days..........the rep tells me its too far along in the process to cancel the order so I asked" well did it leave the wearhouse yet?...is it on the truck"?.......she told me no......................so I asked to speak to a supervisor at this point and they put me on the phone with a supervisor named [redacted] who tells me thats just basicallly the way it runs.....and that I could refuse delivery or send it back....THIS IS A COMPLETE WASTE OF TIME AND MONEY........IF THE ITEM WAS ALREADY OUT ON THE TRUCK I WOULD UNDERSTAND BUT HOW CAN TWO DAYS MAKE SUCH A DIFFERENCE IN CANCELLING AN ORDER....NOW I HAVE TO WAIT FOR UPS AND REFUSE DELIVERY..........POOR CUSTOMER SERVICE.....BOTH THE REP AND THE SUPERVISOR WERE UNWILLING TO DO ANYTHING TO HELP ME,,,,Desired Settlement: I want the 49.99 plus the sales tax and shipping I paid refunded to my credit card as soon as possible

Business

Response:

Dear [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

Fist I would like to apologize that we were not able to cancel oar customers order at the time of inquiry. Our records indicate that the item in question has been returned and a full refund has been issued back to our customer original payment on 2/16/14.

Again we apologize for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, Ican be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint,

Review: I am not receiving monthly statements. When I called QVC Qcard department to request that monthly statements be sent to me, the representative advised that I need to supply her with my account information. I again advised her that I haven't received a bill for months and that the credit card information is captured within my account so when I make purchases I only click on a button and the account information is not supplied. I asked if she could just sent a bill to the address on file, perhaps I'm not getting a bill because of the electronic statement option but I want a physical bill. She advised that she could not help me without the account number which is on the bill that I never get. I asked her to ask me another question about the account, maybe my SS # or something just to send out the bill, she advised that she would note the account number which is on the billing statement that I never get. Really, I then asked for a supervisor and she told me that someone would have to call me back. I only want to pay my bill on time. I should not have to go thru this much hassle to get a billing statement. The representative told me who I was when she got on the line because my phone number is captured within their system. So, why I could not get her to send me a billing statement exhibits horrible customer service.Desired Settlement: I need to understand why I haven't received a bill and why QVC can call me by my name when they pick up the phone because they have identified me through my phone number but when I request a billing statement to be mailed to the address they have on file, I have to identify who I am. REALLY. Just send the bill.

Business

Response:

January 10, 2014

Dear **. [redacted],

This is the response of QVC, Inc, ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.

I contacted our QVC Finance Department about the issue of our customer not receiving her QVC credit card bill. I was informed the statement is being sent to our customers billing address. If customer is not receiving her statements she may want to contact her local Post Office to inquire about issue. Our customer is not set up on electronic billing as she states in the complaint. The late fee that was charged to our customer in the amount of $25 will be refunded back to her Qcard.

Thank you for allowing QVC the opportunity to respond to QVC's customer complaint.

Sincerely,

Review: I purchased an HP Pavillion dm 1 Notebook PC. It states on the box and when I purchased it as it was advertised on TV, 2 years of free [redacted] broadband service. I activated the computer and contacted [redacted] and they stated no such thing existed. I contacted QVC, they told me that I would have to contact HP since the computer was an HP. I contacted HP and HP told me that I would have to contact QVC because I bought from QVC. QVC refused to help me after I contacted HP and [redacted] again, and still was getting the run around. QVC I believe should honor what they sold. They would not help me at all. I paid them payments on the product and still go no help from them. I stopped paying and owe a little over 200.00 dollars and refuse to pay. I sent them a letter stating why I was not paying, because would not help and honor what they were advertising. I was since turned over to a collection agency. I purchased this back in January 2013, so nothing still has been resolved. I contacted QVC again for the last time on 11/22/13 stating why I was not paying and instead of them offering to help honor the [redacted] broadband, she politely asked me why I was calling and that yes, it was going to stay turned over to a collection agency. I hung up and notified Revdex.com.Desired Settlement: I would like for the [redacted] 2 y ears service to be honored, retract the amount that was turned over to a collection agency and my balance become 0. QVC has treated me horribly. I always bought from QVC but very skeptic now as they do not honor what they sell or advertise.

Business

Response:

December 5, 2013

Dear [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by ID # [redacted]-

I forwarded this issue to our Computer Escalations Department to look into the customer's complaint. Computer Escalation received contact back from HP about the free [redacted] broadband service for two years. HP informed us that they have complaint number [redacted] for our customer on January 14, 2013 where she escalated to an HP case manager. The case at HP is marked closed as "Customer Self Resolved." The HP case manager per HP is there high level escalation. They state that HP has not heard from the customer in over 10 months. Due to customer stated she resolved the issue in January there is no further action that HP will take.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely,

Review: I ordered a product on QVC a few days ago. On the website [redacted], there was an advertisement for free shipping, and I attempted to use the coupon code, but QVC would not honor it. [redacted] also refers people to merchants' websites. I spoke to at least three people by e-mail, and one supervisor over the phone, and each one refused to credit my account the $7.95 shipping. Considering I have done business with QVC for years, as well as my family, I think this is a really poor customer service policy to not honor the coupon, especially considering they are aware the website exists, aware the website states there are coupon codes for free shipping, and despite being notified by customers about this website, they are failing to address the faulty coupon codes with the website. Bottom line: they should honor it in order to avoid losing a customer, which is going to happen. I can buy their products any place else, typically for less and nos shipping (e.g. [redacted] and [redacted]).Desired Settlement: Refund the shipping charge.

Business

Response:

Please see attached

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I purchased a [redacted] 7.5' Balsam Fir tree with LED lights and instant power (multi) from QVC on 09/23/2012. My order number is [redacted]. We used the tree during the Christmas season (approximately 2 months) then stored it until this year. QVC advised me the tree had a 5 year warranty. On 11/22/2013, we set the tree up and plugged it in. Imagine our shock and dismay to find only the bottom set of lights worked on the tree. My husband and I unassembled the tree and using an extension cord, we checked each individual strands of lights. All of the individual strands of lights worked when plugged into the extension cord. We also checked the fuses. When we reassembled the tree and plugged it in, again, only the bottom strand of lights worked. There must be some kind of malfunction in the center pole. So now I have a $347.64 tree I just purchased last fall which has malfunctioned. I am trying to get a replacement for this tree. My name is [redacted]. My address is [redacted]. My phone number is ###-###-####. And, my e-mail is [redacted]. I spoke with a [redacted] at ###-###-####. After several moments of troubleshooting with her, she put me on hold and the next thing I knew I was speaking with customer care at QVC. The manager at QVC ([redacted]) advised it was a manufacturer's warranty issue and that I had to deal directly with [redacted]. She again gave me the phone # for [redacted]. I called back AGAIN to [redacted] and spoke with [redacted] again. She transferred me to ** in the wholesale/commercial department. He said [redacted] had transferred me to a completely incorrect number. There was nothing he could do. Later in the afternoon a woman named [redacted] called me from the Corporate Office. To resolve the matter she offered to send me some strands of lights!!! I paid $347 for a pre-lit tree and to resolve my problem corporate [redacted] offered to send me strands of lights to put on my tree. Seriously? What a sad, sad situation.Desired Settlement: I request a replacement tree sent to me at no coast. It is not fair for the consumer to go through all of this red tape. I purchased the tree IN GOOD FAITH, for $347.64 BASED ON WHAT THE QVC HOSTS ADVERTISED. I would never have purchased the tree if QVC hadn't promised a 5 year warranty! Now, no one wants to accept responsibility for a defective product!

Business

Response:

December 3, 2013

Dear [redacted]:

Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.

First I would like to apologize for any inconveniencc our customer has experience with her purchase from QVC. Our records indicate that QVC has authorized the return of the Tree and a full refund was issued upfront, on 12/1/13 in the amount of $347.64. I also spoke with our customer today and advised her of this information.

Again we apologize for any inconvenience tin's may have causcd our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST,

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sinccrely,

Review: I have shopped at QVC in trhe past (2009) . I purchased a laptop , GPS , and a Wall Hanging Jewelry Box all on easy pay , and paid each item off on time , Never once late with a payment . I purchased all these ite** using my bank card at the time with monthly payments taken out by QVC.

2013 I received a QVC card in the mail . I purchased a bed on easy pay payments . The payments were about $237 per month ( I put it on my QVC Card) . I then purchased a comforter set for the bed , cost about $103.00 . I also paid for that using my QVC Card . 2 days later I paid the QVC card back the $103.00 from my bank . So now the comforter set has been paid in full.

I now had about $260-70 remaining credit on my QVC Card . I decided to purchase a Bose stereo. QVC had it offered as about $237 a month payments using easy pay . And since I had $260-70 remaining on my QVC card , I decided to purchase it., using the monthly payments as advertised. This was ordered online by me on Friday Nov 15th.

Monday , Nov 18th . I awoke to a phone message from a lady at QVC corporate offices . In the message she states that since I'm a "NEW" QVC customer ( Which I am NOT) QVC wont be able to send out my Bose order , both because I'm a new customer with no QVC purchasing history , and because she said ,,,,,,," It will go over your credit line" . She then went on to tell me that I had "Two Choices" . I could cancel the order alltogether , or I could pay for it in full .That is the just of the message that she left me .

Thus denying me the right to use , and purchase the product that I had ordered.

Monday , Nov 18th . I call QVC , explained the message that was left , and was told that I had to speak to someone in corporate . I was then told that I couldnt call corporate myself , but that they would leave a message for corporate to call me . I was then told that corporate would call me before the end of the day ( Monday Nov 18th ). I told that that it was very important that they did because I had a bed arriving the next day , and if thats how QVC was going to treat me , then they could just cancel the bed order . Once again, I was assured that corporate would call me before the end of the day.,,,,,,,,,,,Nobody ever called.

Tuesday Nov 19th . The bed was delivered , and since I hadnt heard from corporate , I assumed that all was well with my account , and it had been fixed .,,,,,,,,,,,,,,,,,,I was wrong!!

I get a hold of a woman at corporate . She again tells me that I am a "New" QVC customer , and that I can't use my remaining QVC credit to make another purchase ((((( What ???? I have credit and I cant use it without being told how and when ??)) . I tell her that I am NOT a new customer , and that I've bought multiple ite** in the past on easy pay . She then states that since I havent shopped with QVC since 2009 that I am considered a " new" customer . When I ask her how often one must shop at QVC so that they are considered a " customer ",,,,,,,,,,,,,,she doesn't answer the question.

The lady ends up hanging up on me

Because QVC has treated me this way , and denied me the same shopping courtesy as any other consumer . They have overstepped their grounds here . I told them BEFORE THE BED WAS DELIVERED that if thats how they were going to treat me then I didnt want it,,,,,,,,,,,By them NOT CALLING ME back on Monday , I assumed all was corrected . It obviously was not,,,,,,,,,,,,,,,,,,,I dont want their product (( didnt receive it all )). They can come get it , and have a check in hand for the Comforter set that I bought from them to go with the bed.

QVC has their policies,,,,,,,,,,,,,I have mine . I don't shop or give my money to a company that treats RETURNING CUSTOMERS like garbage . And /Or tells a customer how/when to spend their money.

On top of that,,,,,,,,,,,,,,QVC didn't deliver the whole package(((Another story))Desired Settlement: QVC needs to have a check in hand when picking up the bed . I paid for a comforter set using my QVC card,,,,,,,,,,,,,,,,,However , 2 days later I paid the QVC card back by repaying the amount from my bank account. Hence it was completely paid for.

I also paid for sheets , and a king size frame that I need to be reembursed for since I cannot return those ite**,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,$103.00 for the comforter set,,,,,,,,,,,,,,,$94.00 for the sheets,,,,,,,,,,,,,,$150 for the King size bedframe

Business

Response:

November 27, 2013

Dear **. [redacted],

This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding his account. Please have him call me to discuss his inquiry. My telephone number is ###-###-####, and I work Monday through Friday from 9AM until 5PM.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Ordered a King Bed on QVC Oct 4,2015, QVC states there deliver date within 2-3 weeks for this "CUSTOM" order. Confirmed on new account profile for QVC stated shipping week of the 18th, 2015. There deliver company calls and confirms that bed would be delivered by the 23rd, if not call them. On Monday October 26, 2015. I call and look at my account. Customer Service rep was helpful but had no explanation on changes to status ~ " In progress " ~ date now for states delivery Dec 08, 2015.
This is FALSE ADVERTISING!! So I the CANCELLED ORDER!

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Description: Television Home Shopping, Advertising - Direct Mail, Buying Clubs & Group Purchasing Service, Shopping Service - Personal

Address: 1365 Enterprise Drive, Mail Code 330, West Chester, Pennsylvania, United States, 19380

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