QVC, Inc.

QVC has become a lying bait and switch company that pushes inferior/defective products. I purchased a laptop and within 2 weeks had to return it to manufacturer for major repair. A repair that manufacturer said was a KNOWN problem. Fortunately for me, they backed their product and had great customer service.
This is not the first time I have been dissatisfied with QVC, but it is certainly the last. I will never do business with QVC again and will do all I can to keep others from being victimized by this company. I wish I could contact the CEO.

Review: I was told my account was closed without notice because of to many returns..however company policy is unlimited returns no questions asked if unsatisfied with product purchased. Also company closes availability of acsess to my online review of open payment account so that I can not check or view my payment scheduling or dates. Oritems ordered previously. Jowever my account is still avsilable to the company where they can withdrawl monies from my bank account. I searched online to see if any others have had same issue and I jave found that many many people have had same issue.Desired Settlement: I would like my account to be reopened so that I can continue to make my payments and purchase products withou any consequence for discrimination due to amounts of returns like advertised on the companys television presentations ,,advertisment,and online website..in addition I have spent thousands of dollars with this company over the 10 years I have had an account. This kind of treatment to longtime customers shocks meand is very bad business. It must only continue because of no consequence from ther superior authorities.

Business

Response:

July 30, 2014Dear [redacted]Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.QVC has made a business decision to temporarily close our customers account while an audit is in process. Our records indicale that our customer has claimed non receipt of 9 or more packages in the last 2 years even though our records indicale the merchandise was delivered. When the audit is completed, we will notify our customer of our finds in writing. Please be aware that this process may take up to 6-8 weeks for completion.Our customer may contact our customer Service department at [redacted] for assistance with any questions related to her account,We apologize for any inconvenience this may have caused Our customer If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday – Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia KOffice of the President, QVC

Review: I had an auto-delivery set-up and my credit card company notified me that my credit card had been compromised and a new card was sent. In January/February , I received the first notification from QVC indicating for me to go into my QVC account and update my payment method. I did that and last week, I received another letter telling me again that I was past due and to go on-line to my account. This time, when I signed in, my account showed, "account suspended". I called QVC and spoke with [redacted] and she verified the correct credit card I entered in Jan. She then told me she would take care of the payment. I asked for a receipt, but she said she could not send me one, but to check back into my account later.... I started receiving calls daily from an area code ([redacted])... not leaving any messages and thought it was a phone scam and reported the number to the Do Not Call Registry. After getting tired of getting calls, I called the number and they indicated they were a collection agency representing QVC. I told them I just spoke to QVC the previous week and paid the balance. The company refused to do a 3 way call with me to get this resolved but told me to call QVC to verify.

This time I spoke to [redacted] at QVC and he told me it was not paid and did not know why [redacted] said she could take the payment. He said he could not take my payment and I had to pay the collection agency, but also refused to do a 3 way call to resolve the issue. I had to call the collection agency again which I did to take the payment with my debit card. The collection agency gave me a confirmation to give to QVC but could not provide me with a receipt or written confirmation. I e-mailed customer service at QVC with confirmation number and asked them to confirm my account is paid in full. I received a response back from QVC indicating they cannot assist and to contact the collection agency for a reciept. It's been 2 days and my account has not been debited for the payment, I cannot get a confirmation from QVC my account is paid and my QVC account is suspended, so I cannot check the status.Desired Settlement: I want a written confirmation:

(1) that my account has been paid in full

(2) no additional fees were charged

(3)this was not reported to the credit bureau

(4) my QVC account is removed from suspension

(5) stop the collection letters/calls

Business

Response:

Please see attached

Review: I ordered a [redacted] and they sent it to wrong address. Never arrived.Desired Settlement: They sent to wrong address. Never received. I demand a refund.

Business

Response:

April 9, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the delivery of his [redacted]. Our records indicate that this item was delivered on April 4, 2014 and signed by our customer. The tracking number is [redacted], Since we show the delivery we will not be issuing the refund that our customer has requested.Thank you for allowing QVC the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I never signed for the item and there is no literal signature from me. I contacted [redacted], they have no signature, just a drop off at a garage! I have no garage. I never received and never signed for it! I can prove it in court.

Regards,

Review: I purchased a purse from as a gift from qvc on there easy pay system, now february im told I have been billed and they turned the purchase over to a collection agency. I never recieved any contact about any billing problems, I was also told I had to pay the collection agency. Im very unhappy the company gave my information away to a third party.Desired Settlement: I would like qvc to remove any and all debt from the collection agency, I would like my account and easy pay option reinstated so I may pay off the purse to the proper company. I would also like qvc to request the collection agency to put a stop on collecting from me until this situation is resolved.

Business

Response:

February 12,2014

Dear **. [redacted]:

The following letter is the response from QVC, Inc to the complaint filed in your office by our customer.

Our customer reported he placed an order with QVC and arranged to have the order billed in 6 Ez~Pay installments. This order shipped in September and 1 installment in the amount of $54.56 billed at that time. He is upset QVC reported a delinquency to a collection agcncy and is requesting the collections call be stopped and re instate the original billing terms he had in September, not requiring the balance be paid in full.

QVC researched our customer issue and confirmed an order for a [redacted] and [redacted] purse shipped to our customer on September 18, 2013 under order [redacted]. This order was to be billed in 6 Ez-pay installments, in the amount of $54.56 for a total amount of $327.36, QVC has not been successful in billing 5 of the 6 installments and after leaving messages for our customer on several different dates and letters to request he update the credit card used (or the order, finally referred this account to [redacted] to continue efforts to obtain payment for the shipped order. At our customer’s request QVC contacted [redacted] today and advised them to stop calls to his home. Our customer mentioned he did not want to send payment to the Agency and only wanted to send payments to QVC.

QVC will be happy to have our customer contact this office directly and make payments. His account will remain closed until the order has been paid in full.

I invite our customer to contact our office and we will be happy to assist him, T am in the office Monday-Friday from 9AM-5PM Eastern and can be reached at ###-###-####.

QVC appreciates the opportunity to address this complaint and looks forward to hearing from our customer.

I ORDERED A 65" FLAT SCREEN TV FROM QVC. IN AUGUST WITH AN EXPECTED DELIVERY DATE OF SEPTEMBER 15,2015. AFTER SEVERAL CALLS AND SHIFTING OF BLAME FROM QVC. TO THEIR SHIPPING COMPANY I HAVE GOTTEN THE SAME RESULT. NO TV. I HAVE EMAILED A COMPLIANT TO CUSTOMER SERVICE WITH NO RESPONSE. EVERY TIME I CALL TO GET RESULTS AND COMPLAIN THERE IS A PROMISE OF A PHONE FROM CORPORATE IN 24 HOURS....JUST LIKE TODAY OCTOBER 12,2015.

Review: here is my ref number QVC[redacted] that shows on my banks and when I called the custmer service number thay have the wrong name on it it should be [redacted] at [redacted] desplaines il 60016 can you help me get thsi updated on this acc thanksDesired Settlement: to get the acc updated with right info and not closed since new acc with info I provided thanks

Business

Response:

Please see attached business response

Review: Refund was issued to a card I no longer have access to. QVC cannot provide information as to where the credit went so I can contact the card issuer.

Order number # [redacted] Purchase date - 2.26.13

Refund issued - 8.11.14

Refund $ 74.82

Card number [redacted] ([redacted] gift card?)Desired Settlement: A refund to my account or if I can figure out what bank issued the card, I can contact them to issue a new card.

Thank you.

Business

Response:

October 21, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her refund for $74.82. The resund was issued to the gift card used on the order. I took the liberty of contacting our customer and sound out that she no longer had that gift card. As a courtesy to our customer issued QVC member credits in the amount of $74.85. That was the amount of the actual credit that was applied to the gift card. Our customer was satisfied with the member credits.Thank you for the opportunity to respond to his inquiry,Sincerely,Evelle KOffice of the President QVC

Review: I have had a QVC account for close to, if not more than, 10 years. This summer they closed my account without any notice. They state its because of a Q card debt from someone else. I have never had a Q card from this company, nor have I ever requested one. They did the same thing to my brother - other this Q card debt. Neither one of us has a Q card and from my understanding, the person who owned the Q card paid that debt in full. So, basically, they're trying to bilk the owner of that Q card for more money and penalizing ME, who has never had a Q card with them (extortion). In any case, I have always paid with my debit card and have never had any issues before with QVC. However, now the left hand doesn't know what the right hand is doing - I have received ZERO response from anyone and they keep saying how they've discussed this and that with their finance office. But no one in the finance department can be bothered to contact their customers and I have not to date received any call, correspondence, email from this 'elusive finance office'. This issue really, really, REALLY has me [redacted] off because they are still taking a monthly charge from my debit card for a Camera bundle that I purchased for my boyfriend and with this issue, they cancelled my auto deliveries for products that the EXCLUSIVELY sell. Now, I'm not a big QVC purchaser but I would like to have the liberty of purchasing if I so desire from QVC. I don't have a Q card, I don't CARE who had it, and what their address is or was - what I CARE about is that my debit card has only changed three times in the last 5 years and there has never been any issues with QVC receiving a payment of any kind from my account. I find it completely unreasonable that I cannot get my account back and that I have gotten ZERO response from their 'finance' office because although they promise and promise and PROMISE call backs - I receive none. EVER. Since the beginning of Summer. Now, I'm STILL [redacted] OFF and my issue is STILL not resolved. My account number with them was [redacted]. All I want, is for them to reinstate my account and reinstate my AUTO DELIVERIES. I am being penalized because the address I use is a shipping address since I live in a multi-complex building that has no security and which has glass doors so you can see deliveries. I don't want to buy and pay for something so some thief can come up off the street and steal it! That's just stupid. I have my packages from EVERYWHERE sent to my mailing address because its guaranteed to be there when I need to go pick it up. I'm [redacted] off about this...and now its time for the Revdex.com to get involved since QVC obviously doesn't seem to care and this is going on four months or better that I've been going back and forth with them. This is extremely bad for business...Desired Settlement: I WOULD LIKE MY ACCOUNT NUMBER #[redacted] REINSTATED IMMEDIATELY, A LETTER OF APOLOGY FOR THE INCONVENIENCE, A CREDIT FOR THE LAST PAYMENT OF THE CAMERA BUNDLE OF $196.16 CREDITED BACK TO MY ACCOUNT AS A GESTURE OF GOOD WILL AND ALL OF MY AUTO DELIVERIES REINSTATED WITH THE FIRST AUTO-DELIVERIES TO BE SENT OUT AFTER REINSTATEMENT TO BE FREE. I DONT THINK THAT'S ASKING FOR TOO MUCH. I AM NOT ASKING FOR HUNDREDS AND HUNDREDS OF DOLLARS OR FOR ANYTHING THAT I AM NOT ENTITLED TO. I SIMPLY WANT THEM TO REINSTATE, SEND ME A LETTER AND THEN I WILL CHANGE THE ADDRESS ON THE STUPID ACCOUNT AND HAVE MY PACKAGES SENT TO A NEW MAILING ADDRESS, AS I AM PLANNING ON MOVING WITHIN THE NEXT 6 MONTHS TO CENTRAL NEW JERSEY FROM NORTHERN NEW JERSEY. AND THEY SHOULD BE ASHAMED OF THEMSELVES. WHOEVER DROPPED THE BALL ON THIS SHOULD BE FIRED.

Business

Response:

September 10, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding her account being closed. On July 17, 2013, I left **. [redacted] a message to call me so I could discuss the reason for her account being closed. I never did receive a callback. It is the policy of our Finance Department to close accounts that are associated by address, when there is a debt at that address. Although **. [redacted] does not have a Q Card, someone at that address with the same last name does. This account will not be reopened.

Thank you for the opportunity to respond to this inquiry.

Review: I've recieved emails from QVC Inc. from several different 'employees', stating that I've had interviews with the company, and even an appointment date and time was issued to me in the email. I took a trip up to the company for an appt. that didn't

exsist. I first sent my pics to be a model back in November 2012, and they said I wasn't there type. The 'CEO' also offered me an amount of 2 million dollars for my inconvinence. I could tell this was a scam, next..a talent scout sent me another email with an

appointment date and time. I was lead on, and had my time wasted. This company has lost many customers now, and using their email for fraud.Desired Settlement: I want the amount of that the 'CEO' had listed he would pay me out in his 'email.' I don't care if it didn;t come from him, but it had their name on it, and clearly came from their company. They've already put me through confusion, and

I think they should watch what is sent using their names. I want this resolved ASAP too.

Business

Response:

August 29, 2013

Dear **. [redacted]:

I am counsel to QVC, Inc. (“QVC”). QVC has investigated the matters raised in your complainant’s letter and has determined that the emails she claims to have received are not authentic and were not sent from a QVC-affiliated mailbox. Nor does QVC have reason to believe that its email systems have been compromised. QVC is in the process of bringing this matter to the attention of its local law enforcement authorities, and we encourage your complainant to do the same in her own jurisdiction. QVC is certainly ready and willing to cooperate with any law enforcement investigation into this matter.

We do not understand the basis for your complainant’s claim that she is entitled to a $2 million payment. Please note that QVC has received correspondence from an attorney who reportedly represents your complainant in this matter, and thus we have advised her that all further communication with her needs to take place through counsel.

Very truly yours,

Review: false billing activity with their Q-card. False accounting and customer service miss information on billing including false payment posting per supervisors. Attached is a copy of receipt that was false including the phone number to a different retailers phone number to check on the status of payment activity. Payment did not reflect in account in the specified time as stated in confirmation and also customer service managers statement. improper collection activity reflected in payment posting to credit agencies. Attachment of receipt below:Payment Success Thank you! Your payment has been received. Please review the confirmation below and print it for your records. You can track the payment status by calling ###-###-####. Your payment will be applied to your account the same day if made by 11:59 PM ET. Please allow up to 48 hours for this payment to be reflected on your account. Payment to: Credit card account ( ends with [redacted] ) Payment from: XXXXXXXXXXXX[redacted] Payment amount: $ 571.08 Payment date: 04-11-2014 Payment confirmation number: [redacted] I authorize [redacted] to initiate an electronic payment in the amount specified above from the credit card account on this record. I also authorize my financial institution to honor this electronic payment.Desired Settlement: Correction as stated. Letter of correction of false information given

Business

Response:

April 22, 2014Dear [redacted]:The following letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is addressing a payment posting error on his Credit Card bill in the amount of $571.08. QVC Customer Finance Department contacted [redacted] and reviewed the payment history on this account. [redacted] is the issuer of the Credit Card and payments are sent directly to them.GEs records reflect an on line payment of 571.08 for payment of the Credit Card ending in [redacted] was submitted on the following dates from an account ending in [redacted], 3/25/14, 3/31/14 and 4/06/14, The payment was received back to the bank as NonSufficient Funds on the following dates 3/28/14, 4/03/14, and 4/10/14. A successful payment of $571.08 was finally received on 4/11/14. Our customer also sent a letter from the Social Security Office dated /14/14 informing him the March benefit was paid in April on 4/09/14. The regular monthly check issue date is the 3" of the month. It appears our customer was paying his bill on line prior to his funds being available in his account.QVC appreciates the opportunity to review this complaint and considers this matter closed.Sincerely,

Consumer

Response:

Attachment shows poor billing handling. I was at error due to a lack of guaranteed funds not received as promised from SS. I have a good payment record with all my other [redacted], which I may close to do this poor customer service that was not addressed at all in the business response.

Review: [redacted]

I am rejecting this response because:

Regards,

Review: [redacted] computer purchased from Qvc in Sept 2012 for 604.00. Computer received Oct 2013 . Purchased for my grandson. [redacted]. Ac connector cord fell out jan2013. Took to [redacted] and they said computer was defected. My son in law [redacted] called Qvc who instructed him to call [redacted]. Computer was to be shipped to [redacted], however there was no series number or bar code on computer. qvc gave my son in law series number. [redacted] received computer and stated 5 things were wrong with computer. [redacted] said repairs would cost 328.00 to repair which my son in law paid. I contacted qvc to complain of this matter and was told they could not refund me any money and to speak to [redacted]. [redacted] will not refund money to my son in law. Qvc said hardware issues were covered for 1 year. [redacted] is insisting computer was damaged and it was not. I feel computer was defected and wanted a refund from qvc. Also I complaint against [redacted] for the charge of 328.00. I feel qvc did not stand behind this product and therefore I am lodging a complaint against them and [redacted]. Any help in this matter would be greatly appreciated. Thanking you in advance.Desired Settlement: I want qvc to stand behind this product. I want a refund for my purchase and also refund from Dell for charges to my son in law. If they will not do this than I feel a new computer should replace the damaged one.

Business

Response:

Please see attached

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Computer was not damaged when sent to [redacted]. Nothing was spilled on it. Qvc choose to do nothing to help me with [redacted]. Power cord connector fell out and it was sent to [redacted] for that reason.

Regards,

Review: I ordered three valves for my pressure cooker when the package arrived there was only one item that I had not ordered. It did not go with my cooker and there was only one. The package arrived in good condition so to the best of my knowledge they only sent one. I phoned and spoke with [redacted] and he was extremley rude and suggested I return it via USPS and not pay the postage. Before that he looked up my order and he said WE DID SEND three and I said sir I only received one of something I couldn't use. I lost my temper and said the F... word out of frustration. I was wrong for that. I then returned the item and wrote a letter of my disatisfaction with tracking [redacted] and requested a refund on 01/14/2014. This was at my cost for return shipping for an item that was in their error. To date I have not received a reply nor a refund of the initial expense of $23.82.Desired Settlement: Request the initial expense $23.82 plus $4.00 for the return shipping.I gave them a month to respond and I feel that was long enough.

Business

Response:

February 19, 2014

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the pressure cooker. Please have our customer call me at ###-###-####, to discuss the refund she is requesting in the amount of $27.82. I work Monday through Friday from 9AM until 5PM Eastern time.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: .My husband and I ordered a split king sleep number bed from QVC. When we received the bed it came with 2 different pamphlets each showing what was included with our bed. However, after numerous e-mails back and forth and not getting any right answer from anyone we decided to return it. I received an e-mail stating that an outside company would come here box the bed up and return it. Now they are saying that it's up to us to box it up and get it ready for [redacted] to pick up even after I explained to them that the original boxes went out in the trash. Now it's costing me more money to buy boxes to use. We feel that it should have been better explained to us and also we should have been informed that we needed to assemble the bed. I got in touch with Sleep number company and in order to complete the bed the way it is depicted in the pamphlet would cost an additional $500.00 plus dollars. My husband and I both have health proble** and were looking forward to using this bed. However, since getting the bed-it's cost nothing but frustration between us and we don't like to pay for something we can't use! This was a purchase that we really couldn't afford but went with it for the 25 year warranty that was included with it and now I just want to be done with it.Desired Settlement: I want the bed picked up and taken out of my house without having to spend more money that I really can't afford. I need to the money refunded quickly as we both have monthly meds that we need to take

Business

Response:

July 17, 2014Dear **. [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is disappointed with the purchase of a Sleep Numbers bed purchased on Order [redacted], QVC Item Number [redacted] and wants to return this purchase for a refund. He no longer has the boxes to return this purchase and does not want to purchase boxes to return the purchase. Our customer wants his money refunded quickly and cannot afford the cost to purchase the necessary boxes for packaging to have [redacted] pick-up the bedding for a refund.QVC reviewed this situation and will be happy to accommodate our customer with a pick up by [redacted] and when the packages are received in our Returns processing warehouse, issue a refund for the monies billed. Unfortunately, [redacted] requires the packages to be boxed prior to their picking them up. We arc not able to send our customer boxes. As a customer courtesy QVC will reimburse our customer up to $250.00 to have her bedding re boxed and request she contact QVC to arrange a [redacted] pickup for her. Please have our customer contact me directly and I will be happy to work with her.I am in my office Monday-Friday from 9am-5pm and can be reached at ###-###-####.I look forward to heaving from our customer.Sincerely,

Review: I get a letter sayin that 49.52 is owed on my bill, my QVC card, well I pay my bill every month what they tell me to pay, which is the minimum of 35 dollars. So, I call QVC # and she tells me that I now OWE 236.62????? RIght, this is the first I have heard of this, as I have been paying evry month ontime. She said it is for the payment plan option on some items that I bought. I said, well why did you let me keep on buying stuff on my card and not telling me that I owe all of this money. The letter stated that I have to pay this 49 dollars or they will take me to a collection agency! Really, a collection agency. The lady said I cant answer that question as why your payment to us is only 35 dollars, call the bank, so I calle the bank and they tell me that I have to call QVC.........I said I caleed QVC and I dont care if you send me to a collection agency at this point, I just lost my son to suicide 5 wks ago and I could care less. I want to know how they can get away with this?????? Not telling me that I owe so much money?????Desired Settlement: they really need to not do this to people this isnt fair I am a good payer and would have gladly paid what is owed, now I will pay the minimum until it is paid off I dont care

Business

Response:

Please see attached business response

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: As long as I am paying the minimum I SHOULD NOT BE SENT TO A COLLECTION AGENCY. HOW DARE THEY, NOT PUT MY MINIMUM TO REFLECT THE PAYMENSY OWED THIS IS NOT MY RESPONSIBILITY TO MONITOR MY CARD THAT IS WHAT THEY ARE SUPPOSE TO BE DOING

Regards,

Business

Response:

Please see attached business response

Review: I purchased an item with them in the past in which I was not late nor ever had a returned payment. I paid the item off with no problem. However, because my billing address is associated to my mothers address, they have cancelled my account and have no longer allowed me to use the service because my mother had an account with them and did not finish paying for her item. I think this is an unfair practice to penalize someone solely because they are associated with a person. I am my own person and have my own payment history. It would be different if they cancelled my account because I didnt pay on my account, but they cancelled my account because SOMEONE ELSE didnt pay pay on their accout. I no longer even live in the household with my mother. I asked the customer service representative if I could reset up myy account with my new address. She told me NO because I am still linked to my mother. Again, UNFAIR because I am being punished for something I didnt do. I am an adult and should not be punished for something another adult has done to their account. I have never heard of this is my life. Therefore, again I am filing this complaint due to unfair practices by this company. If you ask them if they ever had an issue paying for anything I ordered from them they can only tell you NO, but yet and still, I can no longer use their service because an account that someone else I am associated with was not paid. I really wanted to order my dad something for Christmas because it was almost 100.00 cheaper on their website and was not allowed to. Now I am being forced to spend the extra money on the other businesses website.Desired Settlement: I want my account to be reopened for me to use it when I wish to because I have never had an issue paying for any of my items. I shouldnt be penalized because someone else I know and lived with didn't finish paying for their item.

Business

Response:

December 3, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her Q Membership being closed. Our Finance has associated her account with an account that owes QVC money for their past due easy pay installments. Unfortunately, her account will not be reopened until the debt is paid in full,Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice of the PresidentQVC

Review: I have had an account with qvc since my first easy pay order purchase in November of 2009. I am a college student and utilize qvc and their easy pay service as a way of purchasing my more expensive items with the freedom to make payments and not have to pay the full price up front. I recently made an order for a Nikon DSLR camera that I intended on to use for the mass communication courses I am currently enrolled in. I signed up for the easy pay process and had the payment processing through my bank account, and then it was cancelled without my knowledge or consent. It turns out that my brother, who I don't communicate with, has an account in collection and uses the same [redacted] address as my billing information. All my financial accounts are associated with that address at the moment and I haven't had any problems or reasons to change it, until my most recent order was cancelled due to the association of that information between my account and his. I can change my billing address to the address I currently reside, but that is a process having more to do with my bank than it does qvc. When I first called to resolve this issue, the customer service representative assured me that it would all be taken care of and my order would be reprocessed by the end of the day. When I saw that my issue had not been resolved within the time frame given, I called and spoke with customer service and corporate associates to inform them that my account was still suspended and my order still cancelled, regardless of my account and payment information being in good standing with the company. They have declined my request to reactivate my account, change my billing information, or even suggest any way for me to continue being an active customer. This has all come at a large inconvenience to me because I will have to take my business elsewhere, through no fault of my own.Desired Settlement: The policy of associating accounts using billing information is ridiculous, I want my account with qvc to be reactivated and remain in good standing as a result of my personal account history and information. I do not feel that my account should have been altered at my expense, due to the actions and information provided by other account holders.

Business

Response:

October 21, 2013

**. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA. 18508

[redacted];

Page 1/1

Re: #[redacted]

Dear **. [redacted].

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC has a policy of closing accounts when there is an associate account that has a debit with our company. Since the same billing address was used on both accounts, our finance department closed her account. Until the debt is paid in full, the account will remain closed.

Thank you for the opportunity to respond to this inquiry.

Office of the President

QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is not an acceptable resolution to my case.

Regards,

Review: I made an on-line purchase on 12/02/13 at the QVC website and signed up for auto-pay for 5 installments. I thought everything was fine until I logged onto my QVC account on 08/17/14 to make a purchase and I was locked out. I didn't understand this since I just made a recent purchase on 06/23/14. I contacted QVC and they said it was due to the fact they were unable to obtain the payment for the 5th installment. I asked why they didn't contact me and they said they made a phone call and sent an e-mail however they never sent me a notice in writing. I never received a message on my phone from anybody identifying themselves from QVC or I would have responded immediately and I never open e-mails from a company that may be a solicitation or an advertisement. Well, I was assured from the customer service representative Nicolette on 08/18/14 she would send the payment to corporate and within 72 hours it would be processed. I called QVC tonight and the representative told me corporate has not yet processed my payment and she does not know why or when the payment will go through - just kept saying don't worry - no explanation or even an attempt. All this because my bank card issued me a new card in January due to the Target Breach. I still don't understand how QVC ws able to extract the payment in February and March and not April? Well, my main complaint is why I was never notified in writing so I could contact QVC with the new card information and why am I getting such poor service. All this for $54.00. I am so upset and did not deserve this treatment after many years as being a loyal customer.

Thank you very much.Desired Settlement: Procee my payment and do not send my account to a collection agency for $54.00.

Business

Response:

August 22, 2014Dear Allison,This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer advised she was unaware of an outstanding debt owed QVC until she attempted to place a recent order and discovered she was unable to access her account. Our customer contacted QVC’s Customer Care department on August 18th and was advised of a past due debt ez-pay in the amount of $54.42. Our customer provided a new credit card to be billed and very upset she had not been notified of the situation prior to being sent to collections.QVC researched this situation and apologizes our customer did not receive the numerous attempts to reach her from April 7,h through June 23rd using e-mails, a phone call and a letter sent, dated May 17,2014. All correspondence sent to our customer was in an effort to have our customer contact QVC and update her credit card on file. The letter sent, dated May 17th advised our customer of the past due ez-pay debt and if not paid the account will be sent to Collections.QVC has billed the new card our customer submitted today. The QVC account has been removed from collections and re-opened for her use. A letter is being sent to confirm debt paid in full.QVC appreciates the opportunity to respond to this complaint and consider this matter closed,Sincerely,Dolores DOffice of the President QVC

Review: When I made my payment to qvc on may 3 for my May payment, then again I made a payment on May 26 for my june payment, I have always made my payments early, HAVE NEVER MISSED A PAYMENT, NEVER BEEN LATE, ALWAYS MADE MORE THAN MINIMUM REQUIRED!!! I called qvc immediately and explained I hade made my June payment early as always!! so that they would know and not charge me late payments for june being that I have already made my payment for June!! on May 26. They would investigate and see what they could do. They sent me a bill showing late charges, also required that I make a payment of $63 of which my minimum payments have always been $25 of which I always paid $30. I contacted them approximately 7 times, of which they said we would take care of it, THEY DID NOT!!! ALL I GOT WAS I SHOULD READ MY STATEMENT EXPLAING WHAT TO DO!!!??? THEY REMOVED MY SUPOSED LATE PAYMENT, BUT REQUIRED ME TO MAKE A $63 MINUMUM PAYMENT OF WHICH I SAID I CANNOT MAKE SUCH, BEING I AM ON SOCIAL SECURITY!!! THEY DIDN'T CARE ABOUT THAT BUT TO MAKE THE $63 PAYMENT.

THEY CAN CHARGE 27%, TAKE MY PAYMENTS AND REFUSE TO ADJUST!!! WHY,WHY. I DID NOT ASK TO WAIVE ANY PAYMENT BUT MERELY ADJUST WHAT I HAD ALREADY SENT IN!!!! THEY WERE RUDE, AND NOT CONCERNED ABOUT MY PROBLEMS BEING ON SS!! I THEN TOLD THEM ALL PAYMENTS WOULD BE SUSPENDED, AND THAT WOULD FILE WITHE Revdex.com, AND ALSO THE FTC!!Desired Settlement: I BELIEVE THEY SHOULD ADJUST THE PAYMENT I MADE ON MAY 26, FOR MY JUNE PAYMENT AND PAYMENTS SHOULD RESUME AS $25 MINIMUM AS THEY HAVE BEEN, BUT I HAVE ALWAYS MADE $30 PAYMENTS!!

I WILL NOT MAKE UP THESE OUTRAGIOUS PAYMENTS THEY WANT ME TO MAKE, BUT WILL MAKE UP MY 2 PAYMENTS OF $30 EACH FOR JULY & AUG!!!!!

Business

Response:

July 31, 2014Dear [redacted]:This letter is she response from QVC, Inc to the complaint filed in your office by out customer.Our customer is upset with manner in which Q Credit Card is billing on the June and July statements. Customer is being charged for late charges and he is stating he paid on time and in some cases over paid the minimum payment required.The Q Crcdit Card is a revolving charge card issued and managed by [redacted] Bank (previously [redacted] Bank). The bank controls the rules for payment on this card. We have researched this account and confirm payments are being received but Some of the payments were received before they were due, posting to the previous month’s statement and next month’s statement does not reslect any payment received. This results in our customer being charged late sees. A recent example is the May statement posted two payments resulting in the June statement not reflecting any payment. This has occurred a couple of times in the last few months and as courtesy our customer was resunded the late charge of $25.00 billed in February on his March statement, $25.00 billed on his June statement and the adjustment posted on the July statement. The most recent late charge in the amount of $35.00 on the July statement was adjusted July 31 and will post to the August statement. A pay history adjustment was also made due to our customer’s payment was received 1 day prior to the new bill printing. QVC's Customer Care department attempted to explain to our customer, paying in advance on a revolving charge card will not reflect monthly payments and late charges will be incurred. We are sorry the bank’s system is not meeting our customer's expectations and the bank will not be changing their posting practices.QVC hope this information is helpful and our customer understands why he is experiencing difficulties with payment posting issues,QVC appreciates the opportunity to respond to this complaint.Sincerely,Dolores DOffice of thc President QVC, Inc

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because :The company does not respond to my inquiry that I responded immediately after my second payment on may 26 WHICH WAS FOR JUNE!!! I HAD MADE AS MANY AS 6 PHONE CALLS RELATED TO THIS SITUATION, AND THEY SAID THEY WOULD TAKE CARE OF IT!!! THEY DID NOT TELL YOU THAT EVEN THOUGH THEY TOOK OF THE LATE CHARGE/ INSTEAD OF MY REGULAR PAYMENT THEY NOW INSISTED THAT I PAY $63 INSTEAD OF MY MONTHLY PAYMENT OF $25 of which I always pay $30!!! the only thing they kept telling me i'm sorry but we cannot adjust your payments???? WHY THEY DON'T MIND CHARGING ABSORBANT INTEREST OF 24-27% INTEREST AND WERE NOTIFIED IMEDIATELY OF THE PAYMENT FOR JUNE!!! AS I SAID BEFORE I HAVE NEVER BEEN LATE/MISSED A PAYMENT AND ALWAYS PAID MORE THAN THE MIN PAYMENT!!!!! NOW WITH THERE NEW STATEMENT NOW THEY WANT OVER A $100 MINIMUM PAYMENT. THE COMPANY SEEMS TO ACCEPT EXTRA PAYMENTS WITHOUT QUESTIONING WHY!!!!???? DO THEY NEED MONEY THAT BAD!!!!????I WILL NOT ACCEPT THEIR FALSE ANSWER, WHY SHOULD I EXPECT NOTHING LESS FROM THIS COMPANY!!!!!! AS I SAID ALL PAYMENTS WILL BE SUSPENDED UNTIL THEY RESPOND RESPONSIBLY TO THE PROBLEM!!!!I WILL NOW FILE CHARGES WITH FTC!!!!!

Regards,

Business

Response:

August 5, 2014Dear [redacted];The following letter is the response from QVC, Inc to our customer’s rebuttal of my response dated July 31, 2014.QVC is sorry to learn our customer is not accepting our explanation of the payment requirements for the Q Credit Card. This is an agrecment our customer made with the issuer of the Q Credit Card, [redacted] Bank when he accepted the credit card.The agreement states” You must pay at least the total minimum payment due on your account by 5pm (ET) on the due date of each billing cycle. Payments received after 5pm (ET) will be credited as of the next day”. This minimum payment can changedepending on the balance being carried over. This card requires monthly payments posting on each bill, payments posting earlicrwill not be considered payment for the next month and is no payment is received during that month a late charge will be issued by the bank,Again, we are sorry our customer is not satisfied with terms and agreement he accepted upon accepting this charge card.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sincerely,Dolores DOffice of the President QVC, Inc

Review: QVC has not corrected credit card authorization issues within a timely manner. I have spoken verbally with direct customer service as well as corporate customer service representative and managers who assured me that the new credit card information as well any charges due would be processed and the account returned to its previous status without delay. They further apologized that this was not handled correctly over the past 4 months but have not fixed the problem nor do they return my phone calls within a timely manner. I have requested upper level management assistance but have not been provided with the phone number, email or contact information.Desired Settlement: I would like the credit card information updated on all applicable orders as I did previously and as I requested they redo if necessary. This has been guaranteed several times without being done. I would then like the account returned to its prior status without fail. I would further like an apology from the appropriate personnel for the amount of time and stress which I have been placed under due to the lack of cooperation and assistance on the part of the customer service representatives and management.

Business

Response:

May 9, 2014Dear [redacted],This is the response of , Inc. to your letter concerning the complaint with your office by our customer.QVC regrets the concerns that our customer has regarding the amount of time it took to resolve the credit card authorizations for the items placed on our easy pay plan. Our records indicate that she spoke to someone in our Office of the President department on May , 2014. The representative took care of the issue and our customers account was reopened. Please have our customer call me at ###-###-####, if she has further concerns.Thank you the opportunity to respond to this inquiry.Sincerely