QVC, Inc.

Review: There are two issues here concerning the same style purse. I ordered a Tignanello Multi-compartment purse in Pink Metallic in Sept 2013. It arrived sadly packaged and damaged. It was possibly RETURNED by another customer and then repackaged. I don't know. I called, returned the purse and QVC sent me another one exactly like it. This one was brand new with new packaging and stuffing. I love the purse.

Second issue. I ordered the same purse on 10/08/2013 in two different colors. I ordered the Poppy and the Rouge. The Poppy was an orange red, and the Rouge was supposed to be a burgundy color somewhat. First purse arrived poorly packaged in Poppy. The next day, I received the Rouge nicely packaged as if it was brand new. The bag label said it was the Rouge, however, the first purse in Poppy was exactly the same color as the second purse that was supposed to be the Rouge. Someone at QVC isn't doing their Quality Control or watching their products going out. I called QVC and spoke to [redacted] on 10/14/2013 at 4:45 pm. She told me that I need to send the Rouge purse back that was really Poppy in color and that I would get a complete full refund since it was their mistake. She also said that she is making a report of this incident. I told her that this is the second time that QVC messed up on this style of purse. I asked [redacted] for other color options. On that day, they were limited to only 2 colors of which I did not want. Normally, when a customer returns a product, the money is returned less the shipping charges. I have not gotten credited as of yet for the entire amount. The purse is most likely still in transit. I will very annoyed if the full amount for this second purse (that was called Rouge but was actually Poppy in color) is not credited to my credit card. I am a new customer of QVC since last year. I have noticed that their products are NOT what they advertise in color, or quality. The SHIPPING or PROCESSING (the folks who are actually filling the orders with the products) departments need to be investigated as to the screw ups. I have noticed on your website of all the violations of products that QVC has had.Desired Settlement: As promised by [redacted] in Customer Service, I would like the entire Refund for $111.09 credited to my credit card since QVC sent the exact same color in the bag as the first purse in Poppy. I don't need two exact same purses in Poppy even though the second bag's outside label said it was a ROUGE color.

Better Quality Control at their processing areas. I am getting the impression that employees are not checking the RETURNS for damages, etc. because other customers are getting damaged goods as well. Once a product is damaged, it needs to be scrapped, thrown out, or whatever QVC does BUT NOT put back on the shelves as if it was a new item not touched buy a customer.

Business

Response:

October 25, 2013

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by ID#[redacted].

I took the liberty of contacting our customer about her issue of receiving poor quality products, I left a message apologized about the condition of the products she received from QVC. I also informed our customer that a full refund of $115.26 was issued back to her credit card for the return of the wrong color item.

Thank you for allowing QVC the opportunity to respond to customer's complaint.

Sincerely,

Review: I ordered a white / stainless cuisinart coffee maker for $120.00 and QVC sent me a $99.00 black

cuisinart coffeemaker in place. When I ordered this product there was a review from 2010 that stated QVC

pulled the same 'bait and switch" on another consumer. I trusted QVC's name. When I called their company I was told it was an honest warehouse mistake. They would have it pulled manually. I DID NOT order another coffee maker from QVC.

On Thursday, the second black coffee maker arrived and was charged to me without my permission.

It is sitting at my front door. When I called, [redacted] she said it would be picked up the next day.

It is Tuesday and is still sitting in the' refused ' torn box from UPS that arrived on last Thursday. I thought 'bait and switch"is illegal What can I do? I called Cuisinart directly and was told they have not made the model

in 3 years.Desired Settlement: I want QVC to remove the white/stainless coffee maker from their site, pick up their black coffee maker,leave me a

receipt ,and email me a copy of the credit to my charge account, and credit in full [redacted]

and credit back to [redacted] my money in the full amount including shipping charges for their bait and switch

dishonesty. I would like a letter of apology from someone in their company.

I have a husband gravely ill with cancer, and have had to waste precious time to try and clear up QVC's deceptive

practice of bait and switch. What else can I do to facilitate a response from this nightmare of doing business

with QVC.

Thank you for your assistance.

Business

Response:

Please see attached response

Review: QVC charged my acct twice in one day and caused me to have overdraft charges in my account, authorization was not ok'd

[redacted]Desired Settlement: I purchased an [redacted] mini in May of 2013 from QVC. I put the order on easy pay for five payments of $91.06. I used my debit card which had been put on hold due to other personal issues. Once my account was taken off of hold on October 18, 2013, QVC processed a payment for $91.06. I was checking my account as of today, 10/24/13 and had seen that QVC charged my account two times for a total of $182.12 ($91.06x2)which caused me overdraft in my checking account. Why would QVC charge me twice in one d

Business

Response:

October 31, 2013Dear **. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer buy regarding tbe Easy Pay installments for her [redacted]. This order was placed on May 24, 2013, and our customer agreed to pay (6) six monthly installments of $91.06. Although she stated that her credit card was compromised, she was still responsible for a monthly installment of $91.06, We were able to get the first installment and the second one in July, Unfortunately, the installments did not go through until October. At that time, (3) installments were past due and we were able to get the payments. Since they were past due, we will not be refunding any overdraft fees or any of the installments. The final installment is due to bill on November 1, 2013.Thank yon for the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: That is garbage! Regardless if the payment was late, QVC did not have the right or authorization from me to charge my account within 5 days of the first missed payment (10/18) and charge me twice in one day on 10/23. Your company should've contacted me to make arrangements. In which, I was NEVER CONTACTED AT ALL.

Regards,

Business

Response:

When a customer orders something on easy pay, they agree to have monthly authorizations and charges. This letter was approved by our legal department and I feel it is sufficient.

Thank you

Customer Care Escalations Associate

QVC

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I am rejecting the response because no where did I agree to be triple charged in checking account 3 times in less than a week. Yes, I signed up for monthly payments. Yes, I had some personal issues that didn't allow me to make the arrange payments as I had agreed to which was never a problem. What I did not agree to was to be charged on the 18th and than less than 7 days later double charged in one day without any notification, no type of contact saying hey, we understand that things happen please contact us to arrange something. Instead, ya'll decided to just triple charge my checking account because I was late. QVC owes me an apology and I think a compensation for the inconvenience and rudeness that I have had to experience with their unprofessional customer service.

Regards,

Review: I purchased a [redacted] from QVC and ended up on their email list. I don't want to receive these. I have tried to opt out several times and get the message: We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at ###-###-#### for more information I should not have to jump through hoops to stop these.

Note: There was not category for Primary Nature of Complaint so that does not apply.Desired Settlement: Same as above

Business

Response:

March 17, 2014

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First I would like to apologize that our customer is receiving unsolicited emails. I have requested that all emails be stopped. Please be advised that this request can take up to 10 days to complete.

Again we apology (’or any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-#### , Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint

Review: It has been ten days and they still haven't shipped my camera. Ive contacted customer service by email and phone 6 TIMES. They told me friday it was all set and I will be getting a tracking number shortly.today the order still reads in process. The customer service rep that told me friday it was all set today has told me that they need to send an email to the correct department to have it released. This is a two or three day turn around and was initially done last tuesday. I obviously was lied to on friday about order being all set.I also told the representative that I needed it by the 26th or I would have to cancel. I stated this before my order and on friday. Now its too late to order from a competitor.Desired Settlement: I want my camera by the 26th and I want actions taken to prevent lying to other customers. I have the email stating order is all set and ill be getting tracking number

Business

Response:

March 5, 2014

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our customer,

Our customer reported she is upset her order did not ship in a timely manner. She made numerous calls to cheek on the status of her order and provided numerous responses.

QVC researched our customer’s account and confirmed an order placed on February 14, 2014. Our customer ordered a [redacted] w/18-55mm, 55-250mm SD Card & Bag on Order Number [redacted]. We apologize there was a delay in shipping this order to our customer. This order was placed on QVC’s website and due to the high dollar amount of the order and several other accounts opened at this address over the years, QVC‘s Customer Finance Department delayed the shipment until they confirmed the [redacted] being used on this order verified for our customer. This action is taken to protect the customer from any fraudulent activity. Our customer’s order shipped 2/27/14. QVC refunded our customer the shipping and handling charge as a courtesy, in the amount of $ 18.17. UPS tracking confirmed this order was delivered 3/3/14.

QVC appreciates the opportunity to respond to this concern and apologizes for our customer’s inconvenience.

Sincerely,

Review: On December 16,2013 I received an email thanking me for a purchase I never made. I immediately became alarmed and checked my bank statement immediately. To my relief my debit card was not stolen or lost so I went back to review the email and realized that "QVC" had sent me someone else's purchase and payment details including( Name,Billing address,payment method etc).Being the kind individual I am I called the ###-###-#### that was highlighted in the email and let the representative know that I have never in my life purchased anything from "QVC" nor have I ever signed up to receive these emails.I simply told the representative that some woman who has the same first name as me but different last name was more than likely not receiving confirmation of her purchase etc nor that her information or others may have been compromised. I still receive emails and would prefer that I not thank you.Desired Settlement: 1. I would like for the individual whose information I have in my possession to be notified of the error.

2. I would like that I be removed from the constant emails I have received because at this point I feel bombarded and harassed.

3. I hope that no one else s information has been compromised because I am not completely sure who is to blame QVC OR GMAIL.

Business

Response:

February 25, 2014

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by ID [redacted].

This complaint concerns your client receiving e-mails from QVC in error. She advised she has never purchased from QVC and the e-mail address attached to a QVC customer’s account is hers. She is requesting QVC correct our information,

QVC apologizes for the inconvenience this has caused and removed the e-mail from our QVC s customer’s account. It is possible this is the result of a keying error. We have tried to contact our customer by phone and discovered the number on this account is not in service. We will continue our efforts to reach our QVC customer by mail and obtain the correct e-mail address for her.

QVC again apologizes for your client receiving unsolicited e-mails and appreciates the opportunity to address this situation.

Sincerely,

Review: I ordered the camera on the 6-/28/14 and the had charged my credit card on 6/28/14 and show the camera and sold it until 7/1/14 and on 7/1/14 at around 5.00 pm they now show my order as back ordered. I talked to customer service and he said it was over sold and would not be in for about 3 weeks. It was showing in stock until 7/1/14 and I feel as though I should have been sent my order since they had charged my credit card for it while it was still in stock.Desired Settlement: I would like to have my camera I ordered and not wait for 3 weeks.

Business

Response:

July 7,2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for the confusion in regards to our customers order for the [redacted] Powershot Camera. Our vendor was able to replenish stock and we have shipped the item in question, I’ve spoken with our customer on 7/3/14 and have advised him of this information.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, 1 can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST,Thank you for allowing QVC the opportunity to respond to our customer’s complaint.Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called into customer service on December 18, 2013 to order a [redacted] 60 inch SMART HDTV, I provided all of my information to the call representative including my credit card number. I signed up for flex pay on my credit card which allows you to spread out payments over a 6 month period. I was told everything was authorized to go through my expected date of delivery was Jan 8, 2014 and I was given order number [redacted] I was told I would be called a few days before to ensure I would be home for delivery. I went onto the website Jan 6, 2014 to check the delivery status or my order and I saw my delivery date was pushed back to Jan 20, 2014 with no explanation. I was not worried about the push back in delivery as long as I received my product by Jan 20th. I again logged onto the website to check the status of my order on Jan 17th and saw that my order was cancelled. I contacted customer service who could provide no explanation as to why my order was cancelled. I also inquired if my order was cancelled why I have yet to be refunded the balance of the warranty I purchased in conjunction with my TV. Apparently, this little detail went unnoticed, and a refund was issued only after I called to inquire.Desired Settlement: I was told when I contacted customer service and inquired why my order was cancelled that she could not provide and explanation. The representative stated that she would bump it up to whatever department that handles cancellations and that I could expect to hear something within 3 days it has been almost 10days and I have heard nothing which is unacceptable.

Business

Response:

January 31, 2014

Dear **. [redacted]:

The following letter is the response from QVC, Inc to the complaint filed in your office by our customer,

Our customer wrote she placed an order with QVC for Item Number [redacted] 60” Smart TV on Order [redacted]. Our customer contacted QVC to check on her order and discovered the TV order was cancelled by QVC and our customer was unable to obtain information as to why. Also, the warranty purchased for this unit shipped and billed. Our customer is upset the order was cancelled and the warranty was not refunded.

QVC confirms the order for the [redacted] TV placed on December 18, 2013, QVC’s Customer Finance Department attempted to contact our customer on December 28,2013 at 4:23pm to confirm this order was placed by our customer leaving u call back number for our customer to call QVC. This verification is made to protect the card hold due to the high dollar purchase. There is no record of a return call and on January 9,2014 the order was cancelled. QVC is sorry the shipped warranty for this order was not refunded at that time. This error was corrected and a refund in the amount of $304.94 was issued on January 17, 2014 to the billed [redacted].

QVC apologizes we did not meet the expectations of our customer and if interested in making this purchase, we will honor the original terms of the order placed on December 18 for as long as stock is available. Our customer is welcome to contact me directly. I am in the office Monday-Friday from 9 AM-5 PM Eastern and can be reached at ###-###-####.

QVC appreciates the opportunity to respond to this complaint.

Sincerely,

Review: I ordered an item on 9/29/2013, but changed my mind and called to cancel it within a day or two. The rep. said I could call the delivery company and have the elliptical machine sent back, and I did that with success. The item listed as cancelled on 10/29/2013 on the qvc web site. I called qvc on 10/30/2013 about the refund of 418.44 paid with my [redacted] ending in [redacted], as listed on my qvc account page. The rep. said she cancelled the item and I should get a refund on my credit card. I went to the web page of my [redacted] credit card and the entry for the 418.44 had been completely erased, and no refund given for the amount. I called the [redacted] credit company and they said I never made the payment, as no listing was noted on my account. I am starting an investigation with the credit card company also, the paperwork being sent tomorrow. What I cannot get from qvc is a receipt of the first payment so that I may proceed with my inquiry as to where my refund is. No one is able to help with that question, and the bottom line is I did not receive a refund for the initial payment.Desired Settlement: I would like a refund in the form of a check for the amount of 418. 44.

Business

Response:

November 13, 2013

Dear **. [redacted],

This is the response of QVC, Inc, ("QVC") to your letter concerning the complaint filed with your office by ID #[redacted].

The order in question that QVCs customer is referring to was cancelled. The credit card was never debited there was just a memo sale on the card that should have dropped off in the letter it states the entry for $418.44 has been erased completely. Since the credit card was never charged no refund will be issued for the order.

Thank you for allowing QVC the opportunity to respond to customer's complaint.

QVC Studio Park West Chester, PA I 19380 4262 I 404.701,1000 I qvc.com

Sincerely

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: In order for the item to be shipped a first payment has to be made, otherwise the order will not process on the website. A deduction was made, the order was processed, and shipped. I demand a refund for the first installment.

Regards,

Business

Response:

November 20, 2013

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by ID #[redacted],

If customer is showing a charge from QVC on her credit card for the cancelled order we will need a copy of the credit card statement showing the charge. QVC shows order cancelled and no debit issued to credit card. The customer can fax the credit card statement to my attention at ###-###-####.

Thank you for allowing QVC the opportunity to respond to customer's complaint.

5incerely

Review: Hi my name is [redacted] I resign @ [redacted] NJ [redacted]. My Account number with QVC end with [redacted]. My complaint with QVC is that I have change my address over a year ago through the postal service to the current address above. I receive all my other mail at my current address except for QVC. I decide to call in to QVC to found out why I am not receiving my monthly statement only to found out that they have an address that I never resign at. I gave the rep my new address which is the address above. the rep then inform me that I had 2 account which I do not understand why there are 2 accounts when I only have an account number for one. I gave the rep the account number that I had so she could update there system with my current address and delete whatever second account that was located under my name. The rep then inform me that I was not able to receive my monthly statement because the account was closed. I inform the rep that I know the account is closed this account is consolidated with my other credit cards. I stated that I should still receive a bill because I am still making payments on this account. The rep then stated that there was no way for her to send the bills out through her system that she will forward my message to IT department who can further look into this issue to see why I am not receiving my bills. I called into QVC again on 10/16/2014 and spoke with Shayla customer service rep to see why I am still not receiving my monthly statement she stated that the current address was in the system and QVC did send out my billing statement on 9/27/2014. Shayla stated that it take 7 to 10 business days to receive the statement. I inform Shayla that it is pass 7 to 10 business days if the address is correct in the system I am not understanding why I am not receiving anything for QVC. Shayla then inform me that she will again send my message to an IT department to see why I am not receiving my bills. I have been having this issue with QVC for months now.. Only thing I am requesting is that my monthly statements to be send to my current address which is [redacted], NJ, [redacted].Desired Settlement: Only thing I am requesting is that my monthly statements to be send to my current address which is [redacted], NJ, [redacted].

Business

Response:

October 17, 2014Dear [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by CVC's Customer.I contacted our CVC Credit Card Department about the issue of our Customer not receiving her QVC Credit Card Statement since she states she changed her address. Our Customer needs to contact [redacted] at ###-###-#### to request the statement.Thank you for allowing QVC the opportunity to respond to our Customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc.

Review: I had an outstanding balance with QVC that was forwarded to a collection agency. I do not disagree with the amount becasue the balance was paid in full to the collection agency on September 29, 2014. As of today 10/13/2014 when I revirew my account through QVC website for easypay orders the account still shows past due. I have reached out to QVC on three separte occasions and still my account has not been resolved.Desired Settlement: I am rwquesting that QVC update my account status for all easy pay orders account history to be updated to reflect the payment in full has been received through their third party.

Business

Response:

October 15, 2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond,First I would like to apologize for any delay in processing and updating our customer information on her account. I have reviewed the account and all information has been updated. I have spoken to our customer today (10/15/14) and advised her of this information as well.Again we apologize for any inconvenience this may have caused our customer. Is additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia KOffice of thc President QVC, Inc

Review: After being provided a return label, I was not informed that there was a 10 day turn around. After returning the [redacted] Pro 7 (order number [redacted]) I never received additional information in regards to the return status. It was only after logging into my QVC account to verify the status that I was instructed to contact QVC. After speaking with a representative I was advised that I surpassed the 10 day turn around. I was also advised by QVC that the [redacted] Pro 7 was returned back to me on 7/24/14. I advised QVC that I never received the [redacted] Pro 7. After speaking with two supervisors were told the only option was to dispute it with my banking institution, and that no credit could be applied to my QVC account.Desired Settlement: Refund- Credit Card Credit or Gift Card

Business

Response:

October 1, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the return of the [redacted] Pro Tablet. Please have her call me at [redacted], ext. [redacted]. I would like to assist with her inquiry.Thank you for the opportunity to respond to his inquiry.Sincerely,

Review: prod ordered did not come as described Corp office promised a full refund plus permission to keep the item IN WRITING. They reneged and will not honor

RE: Dell 17" laptop with MS Office Intel core I7 8gb

Order Number 437956779

Item Number e225496

Total 1054.94

In December I purchased a computer from QVC. The computer cost approximately $1000.00. I elected to pay for the computer using Ez-Pay. This breaking it down into much smaller monthly payments. The payments were approximately $170.00 per month. I placed the order and the computer came. I was supposed to be fully loaded with Microsoft Office along with a number of other programs. However, when it arrived I was greatly disappointed that the promised software was nowhere to be found. I called QVC to make them aware of the oversight. They apologized, issued me a credit for $10.00 and assured me that I they would put in a request to have a product key sent out to me that would allow me to install the programs onto the computer. Weeks go by and no product key. I called back again I was given an apology and a promise that the problem would be resolved ASAP. I was told that I would receive another credit. I told the representative that this was truly an inconvenience to me because I needed to use these programs for work etc. and that I had been waiting a number of weeks for this product key when it should have been with the computer in the first place. The representative apologized but informed me that all she was authorized to do was the credit. Anything above that would have to go over to the corporate office. She told me that she could put in the request and that I would receive a response via mail.

A few weeks later, I was surprised and elated when I received a letter in the mail from the QVC Corporate office that stated that they received my request for a refund and that I would be granted a full refund AND in addition to that there was no need to return the merchandise. Because of this, I took the money that I had set aside to pay for this computer and paid other debts.

Imagine my surprise when a few weeks later I received another letter from QVC stating that there had been a billing error and that they were unable to charge my card for the Dell Laptop that I had purchased. I assumed that this had to be a mistake on their part so I didn't give it much though. However, I felt like I should still follow up. I later called QVC's corporate office and spoke with Janet Steel. I explained what happened. She asked to see copies of the letters. I faxed them over to her. She called me back and informed me that, that was a mistake on their part and that they never even send that type of letter out anymore. Therefore, she couldn't understand how that happened. She went on to tell me that despite the fact that they made an error that I would still be responsible for the full amount of the computer including the payments that had already been returned to me. I told her that I felt that, that was an unfair and unacceptable option considering that because of their mistake I used the money that I had set aside to pay for the computer for other bills. Now, I am not in position to pay that amount of money. I was then told that unfortunately my options were to pay back the money or return the computer that I have now owned almost 6 months. Returning the computer is not an option for me. I rely on it heavily for work. I don't think it is fair that QVC made a mistake and now I am going to be penalized for their actions. I would like for their original remedy to stand. I would like to be able to keep my computer without having to repay the money.

Thank you,

Lauren NembhardDesired Settlement: I would like for their original remedy to stand. I would like to be able to keep my computer without having to repay the money.

Business

Response:

June 9, 2014Dear [redacted],This Is the response of QVC, Inc. ("OVC”) to your letter concerning the complaint filed with your office by QVC's Customer,Unfortunately our system generated an incorrect letter to our customer. This letter is for situations with customers using their Qcards and the refunds that were issued, Our customer is responsible for the payment of her item [redacted] Pink [redacted] 17" Laptop.Thank you for allowing QVC the opportunity to respond to OVC’s Customer's complaint.Sincerely,Janet S[redacted] Office of the PresidentQVC, Inc,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am very dissatisfied with QVC's response. They made no attempt to work out a resolution to a problem that THEY CREATED. I should not be held responsible for their mishandling of this situation. I feel that QVC not owning up to their mistake along with their lack of compromise shows really poor customer service and a lack of regard for their customers.

Regards,

Review: I ordered a ybike for Christmas using the payment plan. I gave them my credit card over the phone. The first payment came out as normal as did the shipping and original payment.A few weeks later I got an email saying I needed to call and update my credit card info, which had not changed. I called and they said it was the one they already had. I thought all was well.Around March 1, I got another email saying I needed to update my Credit card. I called again, they said it was the same card and that they would take out two payments, if that was okay, I said it was fine. I thought, again, all was well. They said it must be a glitch.Around April 15th I got another email saying the same thing; I emailed them this time and ask them to send me an e bill and I would mail a check. They sent me an email saying it was sent to collections. I was not happy. I called and spoke with [redacted], she took my card information and said they had this information all along and she would note that. She said it showed that I called on March 4 and thought all was well. She said she would let them know I had called again. She told me this card was deleted from their end for some reason - even though it is a valid and updated card.I do NOT feel I should have a negative report on my credit because they deleted my card. I would like this removed from my credit report immediately. Sincerely,[redacted]Desired Settlement: I want this negative report removed from my credit - it was an error on their part, I have called several times and thought it was fixed.

Business

Response:

April 25, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the Easy Pay installments for the bike that she purchased in December. Our finance department completed the debit and reopened the Member account. This debt was not reported to any credit bureaus.Thank you allowing QVC the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I was told by a QVC employee, actually two different ones, that this was turned over to a collection agency and I know that those are reported to the credit agencies. I am in the process of purchasing a home and do not need this popping up. I was told by two employees that it was reported. What do I do now and how do I know it isn't on my credit report.

Regards,

Review: I have been in an auto-delivery program for a presidential coin collection beginning in June 2007 and ending in 2016. In November of 2013 I received 4 duplicate coins. I returned 3 of the coins and was told that the problem of multiple deliveries would be corrected. Since that time I have received 2 more shipments of 4 duplicate coins. The most recent shipment was of a coin that had been sent to me in a past shipment. During one of my several calls to customer service, I was told to hold on to the packages until the auto-delivery department could correct the computer glitch that was causing the multiple shipments. Each time I was assured that the issue would be resolved. After the last shipment of the coin that I already owned, I received an email telling me that my collection was now complete. The shipments were to continue until 2016. The collection is far from complete. My most recent bill should be for $16.85, the price of one coin. I have 7 packages that are duplicates of coins that I have already received and paid for. I have been billed for $161.90 After 7 months, this issue should have been resolved.Desired Settlement: I would like to have the charges for the excess coins be removed. I will be happy to return the coins that are duplicates. I would like to receive one coin each of the remaining collection.

Business

Response:

June 9, 2014 This is the response of , Inc, to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the billing and duplication of orders on her coin autodelivery. I would like to offer my assistance. Please have our customer call me at [redacted]. I work Monday through Friday from 9AM until 5 PM Eastern time.Thank you for the opportunity to respond to this inquiry,

Review: I purchased a HP laptop in July 2011for approx. $900.00. At the time of the purchase customer was told that the software (Microsoft, PowerPoint, Excel & Word) came with the laptop and did not have to be purchased. Just recently I lost the PowerPoint software and when I attempted to reinstall it and but was asked to enter a key code. I contacted QVC and was told that other customers had experience the same thing and was told a request would be placed to receive a Key Code or PowerPoint software. After several week went by and I hadn't received anything I contacted QVC and was told by a different customer service agent that I needed to contacted HP. I told her that I had contacted HP and was told I needed to purchase the key code buthe supervi the QVC agent I spoke to previously told me other customer had complained about the same thing and she would take care of this for me. Well this agent told me "she had been employee with QVC for 13 years and had never heard of this complaint from anyone". I explained what I was told by the other rep and she simply told me "there is nothing I can do". I requested to speak to a supervisor, was placed on hold for approx. 3-4 mins. and the supervisor wouldn't come to the phone but told the customer service rep to tell me "there is nothing she can do".Desired Settlement: I would like to get my PowerPoint software replaced or receive the key code. I don't understand how you can sell a product, tell customs the software comes with the product but won't stand by the your agreement. When the customer purchased the software they should receive the key code to all the software that came with their purchase and for QVC to just say "that's you problem is just wrong".

Business

Response:

Please see response

Review: I have been charged with an item that I donot recall ordering and definitely didnot recieve. I tried to reason with them by asking them to at least send me the item that they claim I ordered; but they refused to budge. They would not refund the funds that they took from my account nor send me the product that I supposedly ordered. Please, help me with this matter and advise me accordingly.Desired Settlement: Amount charged or item charged me

Business

Response:

April 17, 2014Dear **. [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer,QVC's customer states never ordered nor received item [redacted] Red [redacted] 8.5Mxl4" Portable Wand Scanner w/ Software. QVC shows this item shipped on October 6, 2013. [redacted] records show the item was delivered on October 8th and left in the carport. Due to the timeframe of the claim unfortunately our customer needs to dispute the charges with her credit card company.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,

Review: Unsubscribe button does not work in emails, have to contact customer service directly

I have made many attempts to unsubscribe via email from QVC but the link does not work, you must call the 888 number to do it. I also could not delete my account when logged into QVC directly. All other companies make these services available without having to call in and wait on hold forever just in hopes the other person on the line actually will remove it. I want this service to be easily accessible. They are in violation of the Can Spam Act of 2003, please have them fix this immediately.Desired Settlement: I want them to fix the unsubscribe and delete account accesses to be available to consumers online.

Business

Response:

March 21, 2014Dear **. [redacted]:Thank you For your rccent inquiry to QVC conccrning our customer. I will be happy to respond.First I would like to apologize that our customer experienced a problems on our website. At our customers request I have requested that all emails be stopped. Please be advised that this request can take up to 10 days to complete. I have also forwarded our customers feedback to the appropriate departmentAgain we apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday -Friday 9am -3;30pm EST.Thank you for allowing QVC the opportunity to respond to our customer’s complaint.Sincerely,

Review: December 11 order number [redacted] ordered item [redacted] ordered [redacted] & [redacted] leather domed buckle satchel black on easy pay. clearance price of bag was $299.00. 5 easy payments of 66.80. The page was not new as it should have been. So I called to complain they took $45.00 off the price of the bag to reflex price of "As IS" bag, I returned the bag and they illegally subtracted $45.00 from my refund. I called QVC to escalate this and was told that they will not refund me the $45.00. Therefore in fact they are not charging me the price for an "As Is" bag which is what I received. I had until Januray 31, 2014 to return the bag in which I did return that bag.Desired Settlement: I want my $45.00 and QVC to stop selling "As Is" (Used)for prices not set as "As Is". I want tsomeone to put an end to this practice. People order from them in good faith and we deserve better. The bag was not advertised as "As IS". They have items as New, Clearance (new but trying to get rid of inventory) and "As IS" which are items that had been returned already or used for demos or promotions. I've waited long enough for the credit to come thru and now to be short is just foolish.

Business

Response:

February 25,2014

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First we would like to apologize for the disappointment our customer had regarding the condition of the merchandise she received, Our records indicate that the item in question has processed as a return and a full refund in the amount that she paid ($133.60 = 2 payments of $66.80) has been issued. The item was purchased on ez pay which was 5 payments of $66.80 for a total purchase price of $334,00.

Again we apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST,

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: I placed an order for three steel chains from QVC back in December to give as Christmas presents to three different people. They were brought as a set, but the chains are sold separately on their site as well. The order was on 12/07/2012 order number: [redacted] and it included the following: Total: $52.63

1 [redacted] - Steel by Design Set of Three Chain Bracelets Stainless Steel,7-1/4 $19.75

1 [redacted] - Steel by Design Set of 3 18" Chain Necklaces Stainless Steel, $22.00

I received the chains and gave them to three different people as part of their Christmas presents. Recently one chain, the steel rope chain, broke. The chain came apart from the clasp, not from anything unusual, she was putting the chain on and it basically fell apart. I contacted QVC to exchange it and was told by three online customer service reps as well as a supervisor named [redacted] that I had to ask all three people for their chains back and then return them. They would not take the one chain back or exchange it, all three had to come back or nothing. WHAT? How can I go to the two other people and ask them for their chains back that I gave them as part of their Christmas presents? That is crazy, I am not going to ask two of my friends for part of their Christmas presents back because QVC won't exchange the broken chain without me returning the other two. QVC reps did not want to hear it, not even the supervisor, she was no help at all. She said since they were purchased together they need to come back together. Problem being is, they sell all three of these chains separate as well as in a package of three. So there is no reason why they could not exchange the one broken chain. It's the same chain that is sold separately as is sold in the package of three! So I am not sure what the issue is with exchanging it. I don't want a refund, I am not asking for new chains on the other two. All I want is to exchange the broken one. That is it, but they refuse to do anything unless I return all three chains to them. That will not happen, as I am not going to my other two friends to ask for their chains back.Desired Settlement: I want to exchange the broken steel rope chain and only the broken steel rope chain, for a new one.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have spoken to [redacted] and we have resolved the issue. I am also sending the defective chain back to her attention. Thank you for your assistance with this matter, it is greatly appreciated!

Regards,