QVC, Inc.

Review: I went to pay my QVC Credit Card bill online by logging in through their website as I have done for years back in July or August, it stated that I could not log in. I called Customer Service who told me that there was something wrong with my account and gave me a 1-800 number to pay my bill. And an address to contact QVC and tell them to reopen my account I wrote two letters and no response. I thought it maybe had to do it their system was down, so I tried again the next month and the same thing happened. I tried buying something from QVC and the customer service representative stated that they could not complete the transaction and I was given a phone number to call a ###-###-#### and to speak with the Customer Finance Department. This time a customer service representative stated that there was a "red management flag" on my account because I supposedly had 4 different accounts with QVC (which I do NOT) and that she would have her manager call me, possibly that day that was 9.11.13. There was no call. So I called on 9.12.13 and the representative who answered was rude from the beginning. After being put on hold when I told him the information that I stated above, he told and I quote " That you were advised back in 2009 that your account would be closed for good." I stated to him that I have not received a phone call nor any paperwork stating this. He said his manager would call. No call. I called 9.13.13 and left a voice mail because no one at the above number answered. And until today I have NOT received any explanation as to why my account has been closed. Today 9.30.13 I received a letter stating that "Our management team has again reviewed the situation as requested and determined that based upon business reasons, we are unable to reopen your Q membership account." And that the decision is permanent. I was never given a reason as to why my account had to be closed. I have spent several thousand dollars with QVC throughout the years and am very unhappy at this situation.Desired Settlement: I would like to FIRST know a reason why my account was closed and why NO ONE has contacted me regarding this situation. I would also like an apology because being a customer for years and spending thousands of dollars with this company I am shocked as to why they would want to close my account to quote the letter I received "for good." And I have never had a problem with them in the past and would like to have my account reinstated.

Business

Response:

October 10, 2013

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our customer.

Our customer is trying to find out why her account is closed. She is also upset her requests for a call to explain why the account is closed have gone unanswered.

Our office researched this situation and discovered our Customer Finance Department closed this account in error. We have rectified the situation and our customer's account is now re opened for her use. QVC apologizes for any inconvenience this has caused our customer. We also apologize our customer's request for a call to address this issue did not receive a response.

QVC strives for 100% customer satisfaction and appreciates the opportunity to rectify this situation.

Sincerely.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me THOUGH when I try to log back into my account it states: We're sorry. Some of the information you entered is incorrect. Please review your Email Address, as well as your PIN for the correct information. Once you've re-entered the information, click SIGN IN. If you need further assistance, please contact Customer Service at ###-###-#### or click the "Customer Service" link below.

Review: I called this business to inquire about purchasing a dell laptop they had on sale at approx 230am eastern time........I had some questions about the computer and the software it came with............which I feel is reasonable when im spending close to 1000 dollars on a computer................the rep was a female who did not give her name but she became increasingly rude as I asked more questions about the software it came with including tech support..............next thing that happens is she hangs up on me.........it wasnt a disconnection or a mistake.............I heard 2 distinct clicks then a dial tone....she hung up on me and it was extremely rude and unproffessional......and furthermore these reps know nothing about the products they sell......I felt like I was being blown off or rushed off the phone cuz she couldnt find the answers to my questions,....terrible customer service.....I have purchased many things from this tv sales show before with no problem but this was wrong.....im trying to buy a thousand dollar computer and I get hung up on because she dont want to answer any questions??......terrible customer service....especiallly to a loyal customerDesired Settlement: welll....id like someone to call me to answer my questions and if possible....sell me the computer with the lifetime pc support option instead of the 4 year option which is what I was inquiring about....I had previously bought an hp pavillion g7 laptop and it came with the lifetime pc support.....now dell knocks it down to 4 years....I realize they are under no obligation to do so but it would be nice.....and I think a gesture of good will.............and aslo again.....I didnt get this womans name but she was rude and impoolite hanging up on me in the middle of the call....not nice at all.......the calll was made at approx 230am eastern time

Business

Response:

October 4, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC has several Dell Computers that offer different software. Some software offers a lifetime of technical support and others offer (4) years of technical support. We regret that **. [redacted] had a negative experience with the representative he spoke with at our company. Please have **. [redacted] check QVC.com or watch future Dell shows for specific warranty information.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: I placed a order on 09-03-2013 with my credit card which is a [redacted]. I thought that my item would come on 09-17-2013 until I called them on the date of delivery I was told that my credit card was repay card which is not. that my order has been canceled. When I called to speak to some one she stated I don't have credit card I have prepaid card that what my bank stated. So I contacted my bank which stated there never did anything like that because item that I was trying to purchase offers value payments. I explain that this was not prepay card so I contacts my bank Which is [redacted] when I called them on the phone she explain to lady this not prepaid card this is a credit card that I have direct deposit with the company for years . My bank provided them with the type of account that I had told them there has been mistake on there company behalf. After she ask my bank for information she stated that she would contact Corp Office tell them that it was mistake I've shopping with the company that after speaking with bank they did state that I don't have prepay card. She did ask personal information can make deposit with my bank do I have account number and route number , my bank stated to her this is not type of card that they have on file for me this was not prepay card. Lady stated she would send information to clear things up with Corp Office about information they obtain that this card can be used to make monthly payment on to confirm the order which I had place and to honor the product. My bank did tell them that they did not try to collect the funds from my account so my bank is holding on to the fund to release to QVC. QVC cancel my order I was unaware of this action. I had my bank [redacted] on phone explain my account. I was told that Corp Office information decided that it was not good card my card is not expired they show I had two account with QVC someone open new account. I already had account with company from pass using my visa card before also [redacted]. After speaking with customer service checking on status they still have it as my card is prepay card that needs to be cleared up because it's not. I will give you my bank number ###-###-#### I will release information that will allow you to ask about my accountDesired Settlement: I explain to them also had my bank providing correct information that this is not prepay card so I would like to purchase order I had because my bank is holding on to amount 148.86 for product that was charge to my card I would like price I first made the order I would like to confirm that this was mistake I would like for my item to be shipped with faster service because of there mistake that was made by customer service and Corp office Dept to make sure that when I purchase item again this will not happen again that my card will not be consider as a prepay card. I just want item all things that offered with product because of the mistake Faster shipping continued with the 6 Value payment to call me at Hm# ###-###-#### or Cell# ###-###-#### Stop saying my card is not any good with there company when I used Visa before

Business

Response:

September 26, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding the credit card used on her purchase. Our finance department verified the credit card information and did release the order for shipment.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: In September 2013, a gift was purchased for me from QVC. The item was shipped to my name and home address. In December 2013, a clasp on the item (a handbag) broke and I contacted QVC about repair or replacement. QVC informed me that the item could be returned for a replacement within the first year of the purchase. In August 2013, I returned the item and called ahead to verify it would still be accepted. I was told it would be accepted and to include the return instructions previously provided in an email stating that the item was to be replaced with the identical item. The replacement item was still in stock and would be shipped. That was 2 months ago. At this point, the replacement has not been sent and I am told will not be sent because QVC issued a refund to the purchaser's credit card instead of exchanging the items as directed. I have called customer service no less than 6 times and am being told that they can't assist me because the issue involves another customer's account (the purchaser). The only way to replace the bag would require them to reverse the credit (refund) issued on the purchaser's account, which he is not authorizing. I submitted the return as stated but instead of replacing the item as requested/specified, QVC issued a refund. They also will not send me the original item back. They are refusing to replace the item despite their error issuing a refund instead of exchanging the item as specified.Desired Settlement: Replace the handbag as originally requested/specified with the identical in stock item ([redacted] handbag in Almond).

Business

Response:

September 24, 2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.Our Corporate office spoke with the complainant on 9/17/14 and explained that the issue at hand is a domestic issue between our customer and the complainant.QVC has taken the action requested by our customer (who is the account holder) and issued a resund to the original pay method. QVC is unable take any addition action on this order without our customer (the card holder’s) authorization. Any additional concerns would need to be addressed with the account holder.Again we apologize for any inconvenience this may have caused. If additional assistance is needed regarding this matter, I can be reached at [redacted], Monday Friday 9am – 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia KOffice of the President QVC, Inc

Review: I have always been a good customer with QVC, I recently moved and called QVC to update my address, phone #, email address as I could not log into their website. The rep assure me she updated my information. I called back a few weeks late to log into my account and spoke to a different rep when I verified my information it was incorrect. I once again gave my new address, phone # and email address once again I was assured it was update. Between 6/17/14 to 8/30/2014 I received 15 calls from a unknown #. All of these calls went to my v/m as I retrieved these message all I heard was [redacted], [redacted], hello [redacted] with no message or # left, I also heard private conversation between reps about their personal affairs, I heard laughing, but not a single person left a message as to why they were calling me. On 8/29 I finally received a automated message saying my QVC account was past due I found this strange as I thought I had paid if off before my move. Keep in mind I never received a invoice by mail or a email about my bill so I was unaware I owed QVC a balance. I spoke to QVC rep Teresa who told me it was their bank who called me and I owed 108.80 which included late fees & other fees & I needed to call the bank. I called the bank with the # Teresa gave me & spk to Carol who advise she could not help me that QVC had to. I called back QVC spk to Kelly who I advise I just paid 45.75 what I owed as I minus all the fees that I was charged. I will not be paying these fees as QVC never sent me a invoice by mail or email. I was advise my account is in collection which I advise if this in on my credit report my attorney [redacted] will be filing suit. I closed my account with QVC & will never do business with them again it may not be a big deal to them but bad business is not good. Again I want the fees cancelled off of this bill, I expect to be sent updated invoices & I expect a apology for all the incompetence of all these reps who can not update a account. I've been a good customer & paid on time.Desired Settlement: I want all fees cancelled as I will not pay them for QVC lack of service.

Business

Response:

September 4, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our customer. I informed her that our Q-card Department has cleared all the late fees and interest charges on the QVC credit card. The Credit Bureau will be notified by [redacted] Bank and our customer's credit report will be cleared in thirty days,Thank you for allowing QVC the opportunity to respond to QVC's Customers Complaint.Sincerely,Janet S[redacted] Office Of the President QVC, Inc.

Review: In April I used a gift card worth $100 to make a purchase on QVC.com - the purchase came to $103.82. I tried to use a creditcard for the balance of the payment ($3.82). QVC cancelled the purchase and deactivated my account without contacting me and then they appear to have decided to keep the value of the gift card. I have made numerous phone calls and emails as well as tried to reach them via social media for assistance. They claim they have mailed a cheque to me. However I am no longer in the USA and am now using a friends address to receive mail. No cheque arrived and no one responds to my repeated emails or phone calls. In effect I do not think they can keep the money. It is the same thing as me handing $100 to a shop keeper in order to buy something and then the shop keeper refusing to sell to me but keeping my cash regardless. The order number was: [redacted]. A supervisor tried to assist me in May ([redacted] 2nd Shift Order Service Supervisor) but since then I have not heard from her or had any correspondence via email from her. I have tried repeatedly to contact via phone but to no avail. Every time I do manage to get someone who wants to help me I am told that the "finance department" is in charge and no one can authorize a refund. Everyone claims not to have any jurisdiction over the matter and therefore no one is able to assist me in getting my money back.Desired Settlement: I would like my money back as a refund to my credit card but failing that I will take it in the form of a gift card that I could actually give to someone to use. I do not think that QVC can simply keep my money. I do not wish to receive a cheque for the refund as I am no longer in the USA it will be difficult for me to bank in. QVC has had the money for months now and I truly believe that they need to return it promptly.

Business

Response:

July 7, 2014Dear [redacted];This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer reported using a QVC gift card in the amount of $100.00 for a purchase. The total amount of the order was not covered by the card and she used her [redacted] to pay the balance of the order. Our customer later discovered the order was cancelled by QVC. She has not been able to receive a refund for the gift card. Our customer has since left the country and is requesting a replacement gift card or store credit.QVC apologizes our customer has experienced difficulty in having this issue resolved. Our research confirmed our customer placed an order using her QVC gift card, leaving a balance of $3.82 lo be billed to her [redacted] card. Unfortunately, QVC does not accept [redacted] cards for payment and the order was cancelled. We did attempt to refund our customer for the Gift Card and on May 30, 2014 mailed a refund check to the billing address on the account. Later, our customer contacted QVC to advised us she is no longer at the billing address and had not received her check. We placed a stop payment on this check and on June 25th mailed another check to a new address provided by our customer. QVC sent our customer an e-mail on July 3rd and advised her of the new check mailed to her. Our customer responded by telling QVC she will contact the residents at the new address to confirm that they have received this mailing and when she has reached them contact our office if additional assistance is needed.QVC appreciates our customer bring this concern to our attention and will be available if additional assistance is needed.Sincerely,

Review: Over 7 years ago my wife, [redacted], ordered a set of comic books from QVC. At that time the shipping address to us was [redacted], Tn. [redacted]. The set of comics were 3 Superman issues Two number 123 and number 67. One of the #123 was being sold as a signed copy. [redacted] thought I could put them away then resell them later. I am not a collector but the people I tried to sell these copies to are. It was brought to my attention by one of them that the signature of "[redacted]" is a counterfeit. The collector told me his concerns with the signature and I did my research on comparing the signature on this copy with other copies and what I found is that the "[redacted]" signature does not match other comics with his signature. The "R" is always looped and is not on this copy and the alinement of the letters do not match. This renders the book to have no value, for this issue was a special edition. I have written two letters to QVC Corporate and have not had any feedback from them at all. I did call customer service on 2-11-14 and was told they could not do anything because of the length of time that has expired. The whole reason to buy books like this one is to either collect or to hold and resell at a later date to turn a profit. But as I have stated previously the counterfeit signature makes it worthless. I do not know if QVC was aware of this but of course they should have been since this was the selling point for this set. I feel the item was misrepresented by QVC.Desired Settlement: I would like to see QVC recall this item and in turn issue refunds including the going price of an original signed copy of issue #123.

Business

Response:

April 4, 2014Dear Ms. Dondero:This letter is the response from QVC, Inc to the complaint in your office by our customer.Our customer indicated he purchased collectible Superman comic books, series of three and the signature of [redacted] 123 is counterfeit. He is requesting QVC recall this item and refund him for the item at the current selling price of the signed copy of issue 123.QVC researched the information provided by our customer and the account number provided is not a QVC account number. We have located four accounts for our customer, We researched all of the accounts and have not been able to locate a record of the purchase.QVC will be happy to research this claim further and we are requesting more information in order to pursue this issue. We would need a purchase and a certified letter from an expert stating the signature is not authentic. This information can be sent to my attention at the following address:QVC, IncAtt: Office of the President[redacted] Mail Code [redacted]1200 Wilson Dr.West Chester, PA 19380QVC appreciates the opportunity to response to this complaint and looks forward to hearing from our customer. Sincerely

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I am sending a package to the business in question with information on the purchase that my wife made which I received from a live chat that I had with an associate of QVC. I am also sending in a package with a copy of the cover of the comic book showing the signature and also a copy of what is considered a true signature by collectors of comics. QVC is requesting that I acquire a an expert stating the signature is not authentic and have that person send a certified letter stating so. Of course I do not has access to such a person but all the research that I have done on this signature and also the input from collectors have insured me that this signature is not correct. The reason I am rejecting the business request is that requesting me to acquire a hand writing specialist is a bit over the top when the authenticity of the signature can be found through a bit of research and input from collectors. I am not asking for QVC to do a recall, I am just wanting them to be fair with me on this issue.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The attachment is the same letter that I received from QVC in the past. It seems to me what they are asking for is over the top and are not trying to work this complaint out. I will not respond back to them in writing since this is the same letter I have already received from them.

Regards,

Review: PROBLEM: QVC accepted and confirmed three orders three orders for merchandise from me. QVC immediately charged by bank account using my VISA debit card Information. I received confirmation of all three orders via email. After the delivery date passed, I called customer service to request a delivery status for each of the three orders. During the customer service call, I learned QVC is never going to deliver the goods and does not know when a credit to my bank account will be processed.

BACKGROUND: I had been a fan of QVC for over 20 years. Five months earlier I had successfully purchased a piece of exercise equipment from QVC without encountering any issues. I did not request an "easy pay option", if such an option was available for any of the three orders. It was my intention to pay the full price at the time of purchase. After I placed the three orders, QVC failed to notify me of any issue with the orders or my customer account.

HARM DONE: I am recovering from hip replacement surgery. I ordered shoes to enable me to be stable upon my return to work and to aid in my recovery. The items ordered were of limited supply and are no longer available. Because QVC failed to provide any notice that my orders had been canceled,I did not know that I needed to obtain the goods from a different source. Two days after the goods were to be delivered, I had still not received a credit to my bank account, Most importantly I had been expending energy expecting a delivery to my door or front desk ,during the 4 to 6 week period in which my movements have been restricted by my orthopedic surgeon.

DESIRED OUTCOMES: (1) QVC should lose it's a plus Revdex.com standing, because it is no longer an A+ business. The first reason is no notification was provided that the goods would not be delivered. The second reason is that the bank account was charged; even though, the business canceled the orders, (2) the customer service organization accused me of deliberately creating a duplicate account with ill intent, when the truth is that I really provided the same address and email address as I used in 2012. If an error was made in the creation of a second customer account it was the business' error. Even if the speculation is correct about an error of mine in 2012, QVC still had a duty to inform me that they were no longer planning to send the merchandise and had no right to charge my bank account.

Regarding the general matter of the poorest quality customer service, now that they have contact information for me - which I freely provided - they could have resolved any possible issue from 2012, sold the three items and retained a fan of QVC. If QVC wishes to maintain an A+ Revdex.com rating they should make a significant gesture to compensate loyal customers like me for the harm done in cases like this one.Desired Settlement: 1. QVC should always immediately notify its customers via email when an order is canceled by the corporate office.

2. QVC should always deliver merchandise on confirmed orders, whenever the full purchase price has been paid in full upfront.

3. If QVC matches an old account to a possible duplicate account, the contact information on the newest account should be used to contact the customer regarding a possibly related account or possible issue with the original account.

4. When a possible duplicate account is identified and closed by "corporate", the customer should be immediately notified via email that the account is being closed, because a match has made to an old account having an issue. Then QVC can follow up with a letter containing the specific details and rationale for the account closure.

5. After an account has been closed and orders canceled by the QVC corporate office, QVC must immediately stop emailing advertisements and promotions the customer's email address.

If QVC fails to make these policy changes and agree to some kind of reasonable compensation (e.g, merchandise credit) for harm done, then I shall be hard-pressed to see how this business can continue to merit an A+ rating.

Business

Response:

June 12, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our .Our customer is upset with a QVC policy and recommending changes and requesting compensation for her inconvenience. Our customer placed orders for shoes and days later discovered her orders were cancelled and the account closcd without notifying her of a problem. She is also upsel QVC billed her credit card and did not ship her orders.QVC apologizes for our customers disappointment that we are currently unable to ship her merchandise. QVCs Customer Finance department located a previous account for this customer and she was motified in 2012 the account was closed and sent to Collections for an unpaid -Pay balance of 268.38. Our records show this balance is still outstanding. QVC is unable to honor any orders until this amount has been paid in full. The order involved for this debt is for Order [redacted], QVC Item [redacted] for the purchase of a [redacted] Notebook. Due to previous notification her account was close; it is not felt necessary to again our customer of another account being closed and orders cancelled. Our customer was never billed for the cancelled orders. The Crcdit card provided obtained a pending authorization. Qur customers bank policy would determine how long they hold a pending authorization before removing it.Our customer can this situation by contacting our office and paying the past due . We will be happy to assist her and once paid, restore her shopping privileges.Our customer is welcome to contact our office directly by calling [redacted]. I am in the office Monday-Friday from 9AM-5PM.QVC appreciates the opportunity to respond to this complaint.Sincerely,

Review: On or about 4-18-2014 I filed an order for a product, namely a Mobile Power 400 [redacted] Station w USB port & 260 PSI, to be shipped to my address free of charge with free shipping. QVC offered this deal to new members that were required to sign up for a QVC account. The signup was MANDATORY for the free gift.

My order was placed on a "waitlist" immediately due to QVC stating there were'nt enough in inventory. I Have a copy of my order that was placed for this item.

Then, on mor about 5-7-2014, I recieved an e-mail from QVC advising that my order for the free gift was cancelled due to their "inability to get any more inventory". There were no offers for substitution, even though similiar products exist on QVC's website.

This is unquestionably an unethical, deceptive practice. QVC "baited" potential customers in with a free gift in order to gain parsonal information for marketing purposes, and QVC had no intention of filling anyone's order that filed for this free gift. This was absolutely the wrong way to treat the public.Desired Settlement: Either delivery of the free product in question or a substitute similiar free product would be the only reasonable solution to making this problem go away.

Business

Response:

May 9, 2014Dear [redacted]:This letter is the response from , Inc to the complaint in your office by our customer,Our customer reportedly opened an account with QVC due to seeing an on the Internet with instructions to go on QVCs website and open an account. The message added he would reccive a Mobile Power Station w USB port and 260 PSI free including free shipping and handling. He followed the instructions and two weeks later received an e-mail his order was cancelled, the itcm is not available. This gentleman folt this was an advertising promotion to obtain his personal information for markcting purposes.I have contact this gentleman and apologized, explaining this offer was not made by QVC at all and not a method used to collect information for marketing. We offered to close the account he opened and he has declined, appreciating our contact and explanation.QVC considers this complaint closed and appreciates the opportunity to respond.Sincerely,

Review: This is in regard to orders #[redacted]; #[redacted]; and #[redacted]. Purchased 6/14.

I spent $239.41 on these **N products, and I am requesting my money back. Here is why:

After using these [redacted] products for 4 months, my hair starting falling out in clumps. I went to my hairdresser, and was told that I had severe product buildup on my scalp, and this was causing the follicles to die, and fall out. I am using a tar base product now, trying to resolve this. I have very short hair, and only used two pumps to wash, and one pump to rinse. So, I was not over using this product.

I was upset, but then after going online, and reading that a large number of people were having the same issues, I got mad. There are too many reports to ignore the fact that this could be a damaging product. I am very disappointed that QVC continues to endorse this product. And, I understand, it is not FDA approved.

I am also including the [redacted] for pets shampoo which I also purchased. My little dachshund scratched severely until we bathed her a few times with another product.

Their return policy is only good for 30 days. I have already used one entire bottle. I was so mad that I threw the [redacted] pets bottle away. I do have some of the products, that I will gladly send back, at their expense.Desired Settlement: Refund of $239.41

Business

Response:

October 29, 2014Dear [redacted],This is the response of QVC, Inc. ("OVC”) to your letter concerning the complaint filed with your office by QVC's Customer.Customer states that she had a reaction to the [redacted] products. She is requesting a refund for the three orders. I issued full refund to our Customer total amount $239.41 to the original pay method. Our Customer needs to allow 72 business hours for the refund to show on her Credit Card.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.SincerelyJanet S.Office Of the President CVC, Inc

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: QVC REFUSED TO ALLOW ME TO PURCHASE MERCHANDISE ON MONTHLY PAYMENT PLAN. I RECEIVED AN EMAIL FROM QVC AFTER THEY CHARGED AN INSTALLMENT PAYMENT OF $216.77 TO MY BANK ACCOUNT(INSTALLMENT AMOUNT WAS REFUNDED) STATING THAT I CANCELLED MY ORDER AND ALSO CANCELLED ANY CORRESPONDENCE WITH THEIR COMPANY. I THEN CALLED QVC AND SPOKE WITH A CUSTOMER SERVICE REP TO INFORM THEM THAT I DID NOT CANCEL MY ORDER OR ANYTHING ELSE WITH THEM. I WAS THEN TOLD BY THE REP THAT QVC CANCELLED MY ORDER AND CLOSED MY ACCOUNT BECAUSE AN INDIVIDUAL THAT LIVED AT THE PROPERTY I NOW HAVE PURCHASED SOMETHING AND DID NOT PAY THEIR BALANCE. SHE SAID THEIR NAME WAS [redacted]. I JUST MOVED IN MY HOME SEPTEMBER 2012 AND HAVE A LEASE TO PROVE IT. THE CUSTOMER SERVICE REP KEPT TALKING TO ME AS IF I KNEW WHO [redacted] WAS AND STATING THAT SHE NEEDS TO CLEAR UP AN UNPAID BALANCE. I ASKED THE REP WHAT THAT HAD TO DO WITH MY ACCOUNT AND SHE STATED THAT IF AN ADDRESS IS IN THEIR SYSTEM WITH AN UNPAID BALANCE, THEY WILL NOT ALLOW SERVICE TO ANYONE AT THAT ADDRESS UNTIL THE BALANCE IS PAID, WHICH HAS NOTHING TO DO WITH ME. I FEEL DISCRIMINATED AGAINST BECAUSE I MOVED TO AN ADDRESS THAT IS ON QVC'S NEGATIVE LIST. I FEEL THAT THE REP TELLING ME THE PERSONS NAME WHO OWED A DEBT TO QVC WAS RELEASING TOO MUCH PERSONAL INFORMATION TO ME.Desired Settlement: THIS HAS CAUSED ME A HARDSHIP BECAUSE I REALLY NEEDED TO BUY A PC BUT COULD NOT AFFORD TO PAY OUTRIGHT FOR IT. I FEEL THAT QVC SHOULD GIVE ME A PC FOR THE INCONVENIENCE AND DISCRIMINATION I FEEL THEY HAVE AGAINST ME BECAUSE I MOVED TO THIS HOME, UNKNOWING OF THE PREVIOUS LEASERS OF THIS HOME AND THEIR PERSONAL BUSINESS.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I am filing a compliant against QVC, because they closed my account. My mother recently opened an account with QVC and they closed her account also. That is because she lives with me. I spoke with a Rep at their cooperate office when my account was closed out back in November 2012. I was told that they sent me a letter, telling why my account had been closed. However, I had not gotten no such letter. After about Three (3) phone calls to their cooperate office, I was sent a letter. The letter said" I cost them too much money, and they would let me know if they decide to reopen up my account in the future." Now They (QVC) has decided to close my account permanently. They will not even allow any friends/and /or anybody to send me a gift from thier company. Or they said if they do they would have that persons account closed out as well. Now it is their company and they may have that right. However, I was told by a rep in the QVC cooperate office that it is because I had returned 75 items. Now they say"they will not ship anything to my address. What this means is that my mother has to move in order to shop with them. Now that's not fair for her to pay for my mistakes. I was never told that there is only a certain amount that you are allowed to return or that over a certain amount that your account would be closed. They only say that you have 30 Days to return any item for what ever reason. My reasons have been because it seems that sometimes I get items that are damaged, defective, and/or/ sent the wrong item by their company. I have found out that they have closed out a lot of peoples account for this very same reason. It's what they don't tell you, that is more of a concern to me. And that you never get to state your case with the "UPPER MANAGEMENT" abut what they decide to do. I don't think it's fair to the public the way they do things. After all If It wasn't for the Public there would not be no QVC!!Desired Settlement: I am requesting that they reopen my account and/or/ my mother's acoount.

Business

Response:

September 26, 2013

Dear **. [redacted],

This is the response of QVC, inc. ("QVC") to your letter concerning the complaint filed with your office by **. [redacted].

QVC, Inc. ("QVC") expressly reserves the right, in the Terms and Conditions posted on its website, "to terminate any individual's right to access or use of the QVC Services or any feature or portion thereof."

In accordance with that policy, QVC closed **. [redacted]'s account after it observed a lengthy pattern of extremely high product return rate associated with her account. For example, during an audit of **. [redacted]'s account last year, QVC observed that out of 27 items shipped, more than 56% of the items were returned to QVC for a refund. This type of customer behavior causes undue strain on QVC's resources, particularly in its Outbound Shipping department.

Please be assured that QVC provided multiple warnings to **. [redacted] and afforded her many opportunities to remedy the situation before it closed her account.

Thank you for allowing QVC the opportunity to respond to **. [redacted]'s complaint

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I was never given multiple warnings about returning too many items. I was told only once to be careful about returning too many Kitchen items. This was by phone and the Customer Service Supervisior said" that it sends Up A Red Flag". That too many Kitchen items are being returned. I was never told anything else. I spoke with a REP in the Cooperate Office and asked if they would give me another chance on a Trial Basis just to see how thing would go. And they could put a limit on how many items I would be allowed to return. For Example: They could say "If you return 10 items or more then we will close your account". They can even pick the number of items allowed to be returned if there were any. However, this would not inculde damaged, defective or items sent to me in error that I would have to send back. I was never given any opportunities to remedy the situations, because it was never explained to me in writing. After all I have been a Member of QVC for over 20 Years. You would think that 20 Years should count for something. I also feel that they should at lease give me the benefit of the doubt. When all I asked for is for them to reopen my Memebership Account and give me another chance. After all how can you do anything about a problem if you are not aware that there is one. I Thank You, For Your Cooperation in this Matter.

Regards,

Review: 2013 September 28th I purchased a [redacted] 39 inch hd television exactly a year latter it will not turn on unless I unplug and wait for 3 mins before pluging it in. I come to find out that this tv model is known to have this type of factory defect yet they refuse to do anything about selling me this defected product I don't beleave I should have to pay for something as larg as a investment as this Tv. I tried numerous times to get ahold of someone at Qvc but always get the run around I take great care of all my electronics and this is really unexceptional from a company as large as qvcDesired Settlement: A replacement or repair at suppliers ex spence

Business

Response:

October 9, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer.took the liberty of contacting our Customer. Due to the issues he is having with the [redacted] TV he can return to QVC for refund. Our Customer will contact me when he has it boxed I will issue a calltag for [redacted] pick up.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Janet SOffice of the President QVC, Inc.

Review: I ordered a Toshiba Laptop from QVC last October for a Birthday Gift. I selected 5 flex pays to make the payments and was charged the first payment of $117. QVC charged me $117 in both October and November. The laptop was not received well and returned during the holiday timeframe for a refund. My credit card number changed so luckily, I was only charged for the October and November payments. In early February, somehow, the laptop arrived again and my door. It was not opened and I requested that it be returned to sender. I made a note of the tracking number and it was received back at QVC by mid-February. QVC has not processed my refund and now I have received a bill from a collection agency for $641.68 for a computer that is in QVCs possession.Desired Settlement: I would like my refund of $234 and for QVC to drop trying to collect payment for something that was returned to them.

Business

Response:

September 19, 2013

Dear **. [redacted]:

This letter is in response to the complaint recently filed with your office by **. [redacted]. I will be happy to respond.

QVC records indicate that we have received the returned merchandise item, [redacted] Toshiba 17.3" Laptop Intel Core i5 6GB RAM 750GB HD. I have issued the refund in the amount of $237.98 ($118.99 x 2) on 9/19/13. Please allow 1 to 2 billing cycles for this refund to appear on your credit card statement.

We apologize for any inconvenience this may have caused **. [redacted]. If additional assistance is needed I can be reached at ###-###-####, Monday - Friday 9:00 am - 3:30 pm EST.

Thank you for allowing QVC the opportunity to respond to **. [redacted]’s complaint.

Sincerely,

Review: I called QVC to tell them there was a problem with the treadmill and that I wanted to return it. I was told that I was ONE day past the return policy and they would not assist me. I also wrote them a letter complaining about this problem but they did not respond. Later I received notice they had closed my account. They now turned it over to a collection agency and have damaged my credit for their defective product. To date I spent several hundred dollars trying to have it repaired.Desired Settlement: I want a FULL refund and I want the collection agency to remove all derogatory marks on my credit.

Business

Response:

August. 23, 2013

**. [redacted]

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA 18508

Re: **. [redacted], #[redacted]

Dear **. [redacted]:

This letter is in response to the complaint recently filed with your office by [redacted]. I will be happy to respond.

We apologize for any inconvenience our customer has experienced with her merchandise. I have reached out to [redacted] requesting follow up regarding her concerns. I have also provided my direct number for immediate assistance.

If **. [redacted] needs to follow up with QVC regarding this item she can contact me directly at ###-###-####, Monday - Friday 9:00 am - 3:30 pm EST.

Thank you for allowing QVC the opportunity to respond to **. [redacted]’s complaint. QVC does strive for 100% customer satisfaction.

Sincerely,

Review: QVC has taken away my ordering ability due to their definition of "excessive returns". While they advertise that if you are not satisfied with any of the products they promote, there is a 100 % money back guarantee, they do not mention at any point in their sales presentations that if you have a return rate of > 40% you will get your ordering ability taken away. The products that I have sent back to them in most cases are items that invovle clothes or shoes, and since I am not able to try these types of items on first before a purchase , I have to order them and when they don't work out due to fit, or poor quality they always say you can return them but what they don't tell you is that there is a limit to that promise. I looked on their web site and even asked them where I can find their policy of >40% returns and they were not able to point me to it. While I have recieved letters from them about my returns, their overall sales approach is misleading because if you say 100 % statisfaction then that is what it means. If you mean something else then you need to inform the public up front during presentations so that we have all the information about the product and your return policy.Desired Settlement: I would like two things regarding this.

The first is that QVC needs to be more upfront with this return policy and proivide this information to customers during presentations or at the time of ordering. It should also be available on their web page so that it can be accessed by people so that they know prior to getting these letters.

Second, since I am home bound I relied on QVC as my shopping source and I would like to have my account reinstated so that I can manage my shopping and returns now around this policy.

Business

Response:

March 7, 2014Dear **. [redacted],This is the response of QVC, Inc ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.QVC guarantees that customers may return merchandise purchased from QVC within 30 days of receipt, for exchange or full refund. Our records reflect that we have consistently honored our 30-day money back guarantee with respect to merchandise that our customer has returned. This guarantee is distinct from the issue of excessive rates of orders returned and the difficulties and costs associated with the servicing of such accounts. However, even in the varied circumstances which result in communication with customers asking that purchases be carefully considered or in the closing of a QVC membership account, either by QVC or by the customer, we consistently honor our advertised policy of accepting merchandise returned by customers within thirty (30) days of receiptQVC communicates directly with a customer with whom the legitimate business concern of the cost of servicing an account arises. We do not believe this to be deceptive or misleading to the consumer. As you know, QVC attempts to identify potential problems early and work together with Its customers to serve them better, rather than changing its cost structure or introducing more stringent return policies as some retailers have chosen to do, As noted above, we ask customers to consider their purchases carefully. A few extra minutes of consideration before an order is placed may help to reduce the number of items that a customer must return. Of course, as always, QVC stands by its 30-day money back guarantee.Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]

I am rejecting this response because:

Review: QVC is using [redacted].com to deliver the mattresses I ordered from QVC. [redacted] contracted out to [redacted] Moving and Storage. This company has my mattresses already and has for a while and will not return my call to rescedule a delivery time. I ordered Mattresses from QVC on 8/20. Those mattresses arrived in [redacted] last week. I got a call to set up Delivery on a Saturday between 5-8 PM. AT that time, that was ok. It turns out, that time will not work. I called 9/10 to tell them I need a new delivery date. I left a voicemail. No response. I called again 9/11, left another voice mail, no response. I emailed [redacted] and no response. No one will call me back. I called [redacted] today and got [redacted] on the phone (after waitiing on hold for 10 minutes..I kid you not) who called ###-###-#### at [redacted] and talked to [redacted]. She told [redacted] the situation. [redacted] said they would call me sometimes next week to schedule delivery. WHAT? I have left 2 messages already and you are still not going to call me back to reshedule? My mattresses are at [redacted] just sitting waiting to be delivered. I already [redacted] the Saturday delivery via an automated message that called my phone but they did not give me an option to reschedule the delivery. I have a bad back and these mattresses are critical to me. I need this right away yet no one will call me back or return my call until next week? I chatted with QVC on 9/11 and Sabrina was going to contact the company and tell them to call me. They never happened. She told me to keep trying to call them? WHAT? I am busy. Why do I have to keep calling? Why are you using this horrible Customer Service lacking company to deliver your products? I paid over 600 for these mattresses.,.and I am going through heck trying to get them delivered.Desired Settlement: and a repsonse explaining why my voice mails are not getting answererd. I want QVC to intervne with this horrible company.

Business

Response:

September 15, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the delivery of her mattress. I contacted the department that works directly with the delivery company, [redacted]. We requested they contact the delivery agent to call the customer as soon as possible. Our customer can also call ([redacted]. If she does not timely hear from the agent, please have her call me at ###-###-####, ext, [redacted].Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: At the time of this incident, I was not a customer of QVC. I received a gift in 2007 that was purchased from QVC, billed to the gift giver and shipped to me. The item did not meet my expectations of quality so I contacted QVC to initiate a return. They assigned me a member ID of [redacted] and I was able to select a 4-digit pin code. I shipped the item back to QVC as instructed but after a couple weeks I did not receive any notifications of the refund. I called customer service with the customer ID I was assigned. After some searching they were able to confirm the return and assured me that I would receive a refund of $32.18. I did nothing with this credit until yesterday 6-16-2014 when I attempted to purchase my first item on the QVC website. I could not place my order so I called customer service. I was on the phone for the better part of an hour speaking to both customer service agents and a supervisor in the customer service department. The supervisor informed me that back in 2007 the credit was issued to the ORIGINAL PURCHASER of the gift and that my member ID of [redacted] was not active. I asked for them to correct the error and they refused. I advised them that I did exactly as informed when completing the return and that their company made an error. She again refused to help me. I asked why I was given a member ID number and assured I received a $32.18 credit. The supervisor stated that the representative must have made a mistake when I was told this. I asked for a resolution. She refused again.Desired Settlement: $32.18

Business

Response:

June 24, 2014Dear **. [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.I have spoken with our customer (on 6/24/14) and apologized for the confusion regarding a gill return that was processed in 2007. As a courtesy I have reissued the refund of $32.18 as membership credits to our customer’s account which I have established for him.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer’s complaint.Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My statements never matched up with the automated system, and I spoke with the representative today and her explanation was also incorrect, I was charged an unfair late fee when my balance was paid off and I was never late, but they claim I was. I want my late fee corrected because I had a zero balance and a late fee was attached ( I paid it off early, I was not late)Desired Settlement: My late fee of $26.50 taken away

Business

Response:

December 19, 2013

Dear **. [redacted]:

This is the response from QVC, Inc. to the complaint filed in your office by **. [redacted].

QVC has review our customer’s request to have the bank fees reimbursed on her Q Credit Card and us a customer courtesy, contacted GE Capital Retail Bank , the company that services the Q Credit Card and requested they adjust the late lee of S25.00 and Finance Fee of $ 1.50 lor a total adjustment of $26.50. Our customer now has a credit balance of $26.50.

QVC appreciates the opportunity to respond to our customer concern and considers this matter closed.

Sincerely,

Review: I requested in writing through email that my order be cancaled. And my account be closed at my request. I received an email stating that in order for this to happen, I must call customer service which I did. I tried to explain to the very rude lady that I had ordered the computer on Nov 2nd Money was removed from my account and then returned several days later. I tried telling her that I emailed to inquire why, they tell me because it has not shipped but it would be in the next 24 hours. Which it ended up not shipping. So I tried cancalling, when I did, was told I could not cancal because it shipped, but when I talk to the lady she tells me it can not cancal because qvc hasn't shipped it but made a lable for it to ship. I am getting the run around.Desired Settlement: I do not want the computer. I want my qvc account closed at my request.

Business

Response:

November 15, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding her order for her computer. Unfortunately, the computer did ship. Please have her call me at ###-###-####, T could arrange a pick up for her order. I did request our finance department to close the account per her request and send her a confirmation letter.

Thank you lor the opportunity to respond to this inquiry,

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:this not what I asked Qvc to do originally in the first place. I was told by them that the order had been cancalled because the hold had been taken off and they could no longer get the money and then come to discovery that a few days later they took 634.35 out of my bank account after they said order had been cancalled. These are unethical business practices.

Regards,

Business

Response:

December 11, 2013

Dear **. [redacted],

This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding her order for her computer. Unfortunately, the computer did ship and I confirmed that it was delivered. Please have her call me at ###-###-####. I could arrange a pick up for her order computer. Once we get the computer back, a refund could be issued. As per our customer’s request her Q Member account has been closed. Although our customer is not happy with my response, our position remains the same. If our customer would like a total refund, the computer would need to be returned.

Thank you for the opportunity to respond to this inquiry,

Sincerely,