QVC, Inc.

Review: In February I received a QVC ring where the stones were falling out less than 3 months later. I returned that ring and ordered a replacement on 6/1. It was shipped on 6/2 from [redacted], NJ to MA. I waited 10 days to contact QVC to ask the status of my ring. I'm told by the rep that my shipment was lost in a fire! She went on to say that [redacted] had a fire. I told her my order was shipped USPS and she said "oh maybe they had a fire as well". I called the post office and they did not have a fire. So where is my ring? I expressed my disappointment and asked why I wasn't notified. She said they sent me a letter through the mail, despite the fact I get emails from them about ten times a day. I asked why I wasn't emailed or called and she did not know it only said I was mailed a communication. I moved on to say that I would like a replacement overnighted. I am then told they no longer have that ring to replace it! Again that was a lie - they didn't have a size 7 but I could have gotten an 8 if they offered. Now the 8 isn't available.

I asked what she was going to do then and she said I could pick a different ring and she would work with me. I stated that I was on the phone, not in front of their website to choose so the call was disconnected. I ordered a replacement the next day and had it shipped their fastest method. I contacted them numerous times via email telling them that I expect that shipping cost to be refunded. Every response I got had nothing to do with what my issue was and resolved nothing. So not only was I lied to about my order being lost in a fire and not even notified (STILL) that my shipment was lost, the item is still showing as shipped and in NJ but it isn't. They can't replace it or didn't make an effort to replace it and this was all started by a faulty piece of jewelry purchased from them in February. I shouldn't have to beg for this refund in shipping. I shouldn't have to wait 2 months for a credit to appear on my bill either for the item they didn't deliver. This is the least they can do is pay the shipping cost for the replacement.Desired Settlement: I want the refund of $41.94 in shipping costs for order [redacted].

Business

Response:

June 17, 2014Dear [redacted]:Thank you your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to exiend an apology that we were not able to deliver the merchandisc our customer ordered. QVC was notified by [redacted] that there was a fire with one of their delivery trucks that was carrying QVC merchandise, Unfortunately we are unable to reorder the merchandise as it is currently out of stock. We have issued a full refund to the original payment on 6/10/14, I have also issued a $25 membership credit for the inconvenience.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, 1 can be veached at [redacted], Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customers complaint.Sincerely,

Review: My fiance ordered a gift on my account but his former account and my account were inadvertently intermingled. I Tried to fix it on my account, and change the payment back to my card but made it worse. Called QVC to get it straight and still receive the product purchased in January/February 2014. I sent an email from my account explaining the situation. I received a phone call or email saying I needed to call to give them the security number. When I called I was told they could not take it. I received one voice mail after I called them and I called back and nothing. Was not notified the account was closed until I called again May 31,2014 to order the product again. No phone call, email or standard mail. I contacted QVC several times via phone and the representatives were unable to assist me. Opened another account but unable to use my card to make the purchase. Customer Service said they would probably close that account also. Only thing anyone can say is call Corporate Security. Please give some type of resolution. The representative gave me the cr and I would not have this number if the representative was not nice enough to tell me to refer to it as I have no access to that number and that was after talking to several other representatives and a corporate security person.Desired Settlement: Reopen that same account, accept that same card for payment and an apology for the inconvenience for lack of follow through.

Business

Response:

June 3, 2014Dear [redacted],This is response of , Inc. to your letter concerning the complaint filed with your office by our customer,QVC regrets the concerns that our customer has regarding the closure of her Member account. Our finance department was trying to reach her regarding the order that she placed for the [redacted] Coffee Maker. The informalion did not for the customer. They closed the account pending the verisication process. Please have our customer call me at ###-###-####, at her convenicnce so I can coordinate the resolution with our finance department. I work Monday through Friday from 9AM until 5 PM Eastern time.Thank you for the opportunity to respond this inquiry,Sincerely,

Review: To Whom It May Concern, I have been attempting to have an overpayment corrected on order [redacted] for about three months now. I had initially attempted to pay off my easy pay installments early, however, there was an error made when this was initiated and since that time (1/1/2013); I have had a series of overpayments and refunds from QVC. I was requested to provide bank statements, which I have for the months from Dec 2012-Mar 2013 on both accts in question. There were two credit cards involved in this mix-up (#[redacted]) and ([redacted]). I have called numerous times, as has my fiancée and have explained the situation over and over again. We had a similar issue on another order # ([redacted]); however, this issue was resolved as of 3/18/2013 and we are no longer in need of assistance with this order. We are, however, confused as to why we are being required to jump thru the hoops of providing over 25 pages of personal bank information in order to correct an error on the billing side. This issue began as a simple user error/input error on my side; however, at this point, it has grown into a bigger issue within QVC and the billing/accounting department in general. We have spoken with customer service representative after representative that ranged from incompetent, complacent and downright combative and rude. At this point, a copy of this letter as well as the supporting documents is being provided to the Revdex.com, along with an online submission of my discontent with the customer service I received. I am a long time QVC customer and do plan to continue my relationship with the company, I just really wish this could have been resolved in a more appropriate manner. I expect to hear directly from someone in billing or a supervisor with the action plan to resolve this error within the weekDesired Settlement: Please refund the overpayment/error on the order number in reference. All I would like is for the order to be labeled as paid in full and my overpayment be refunded.

Business

Response:

Please see attached response

Review: QVC has received payment in full for a Keurig coffee machine and a Vitamix machine that their records show having been delivered to my address. I am a retired nurse and am home all day most days. I did order these items but they were never received. The Keurig coffee machine was to be shipped at time of purchase. The Vitamix was purchased on advance. It was due to be shipped at a later date. I contacted QVC for a status on the Keurig and was advised that BOTH were delivered already. The then advised me to contact their corporate office. I left several messages but have yet to receive a response.Desired Settlement: Both itesm are now out of stock and have been for a long time. At this point I am beyond frustrated and just want my money back.

Business

Response:

Received a response from QVC

Review: Around the first week of January I was checking my bank account online and saw I had a debit from QVC for $157.41 on 1/2/2014. I do purchase ite** from QVC, but not normally this large of an amount and normally on a different credit card. I checked my email and saw I had an order confirmation from QVC with all of my mother's order information, billing information, and shipping information for this exact amount but with my master card last 4 digits in the billing information. I also wasn't sure why the email got sent to me for her order. I do still have the bank statements and a copy of this email to prove this. We do live at the same address, but have separate finances and no access to each others credit cards or banking information so I had no idea how she would have used my card number. I called my mom at work to ask about the order and she had placed it, but said she put it on her [redacted] like she always does and had used automated ordering and would called on her break. I called QVC immediately and told them this was an unauthorized purchased that needed to be refunded. Since it was all my mother's purchase I was told I had to "access" to this information and they had no record of me on file from my previous orders. The representative suggested my mother just pay me the money since the order had already shipped. I suggested that QVC needed to fix their error. My mother later that night spoke with a rep to see what card had been used on the order. He confirmed a [redacted] card had been used. She corrected him and said no, a [redacted] debit card had been used based on the order confirmation email and that was the reason she was calling. He said in order to start a refund she would need to repay for her product since it had already been shipped. She then had to pay 157.41 on her [redacted] for him to start a refund claim that would take 10 days since it would be forwarded to a different department. He claimed when she placed the order using automated ordering through her telephone that usually stores her credit card number for some reason it used my [redacted] debit card number instead and this was a glitch in their computer system. I around 1/14 since I had still no received a credit on my bank account and was told by a rep that the claim was forwarded on 1/13 and it would be 10 days from that date and it is now February 2 and I have still received no credit or communication from QVC on this unauthorized charge. Between my mother and I we have called over 7 times and have never gotten a clear answer as to when I will be refunded other than "10 days" for an unauthorized charge. I will never shop with QVC again.Desired Settlement: Please process full refund of 157.41 to my [redacted] for the unauthorized charge.

Business

Response:

February 12, 2014

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding a charge on her credit card for $157.41. Please have her call me at ###-###-####. I want to verify the credit card that was used on that purchase before I issue the refund. I work Monday through Friday from 9AM until 5PM Eastern Time,

Thank you for the opportunity to respond to this inquiry.

Sincerely.

Review: We purchased a mattress and box spring set from QVC in April 2014. When the item was delivered there was black scuff marks and some water damage to the bed in which the shippers did recognize as well and make note of. We contacted QVC of this problem and they offered to pick the damaged set up and deliver a new set. During the conversation we were offered a new today special offer for another mattress and had the option to order it instead, in which we did. We finally then received the second bed to find that one of the box springs had water damage in which the shipper recognized as well. So the shippers only delivered the newest mattress and only one of the newest box springs and removed the first new mattress and one box spring. So again we had to contact QVC to have another box spring delivered to us. We eventually received that box spring. So the bed and two mattresses that we wanted we finally had in our home. The problem we have run into after numerous phone calls to QVC customer service representatives and supervisors is that they continue to charge our debit card for a monthly easy payment of $186.11 in which we were informed that they would stop that easy pay. This has yet to happen so we contacted QVC once again and spoke to a supervisor who assured us that the amount of $372.22 would be refunded back to our debit card within a few business days. Well today I noticed on my bank account that there is a pending transaction for 6/30/14 in the amount of $186.11 to be charged to my debit card. This is the monthly easy payment in which we were informed more than once that would be stopped. And we were informed today that our refund of $372.22 is on hold as well as they attempt to contact the shipper to confirm receipt of the mattress and box springs which was picked up over a month ago. It see** to us we are getting different things told to us and nothing at this point has been followed through since the return of the mattress and box springs.

Thank you,

[redacted] and [redacted]Desired Settlement: We are honest and hardworking consumers and ask for the resolution of stop easy payments on all mattresses and box spring sets involved in this mess and we request an immediate refund in the amount of $558.33 which would be for the 3 easy payments of $186.11 for the mattress and box spring set that was returned. Upper management of QVC will need to contact us to obtain the new debit card information for the refund since the existing one has been blocked by our request to our bank and another form of easy payment will need to be set up for our existing mattress that we have.

Thank you,

[redacted] and [redacted]

Business

Response:

July 3, 2014Dear **. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that our customers have regarding the refund for their mattress. QVC’s Customer Cure Department only recently received confirmation that the mattress was picked up.Please note that a refund was issued in the amount of $558.33, on July 2, 2014. The refund was issued to the credit card that was used on the order. The mattress was billed three (3) easy pay installments of $186.11. The fourth easy pay installment has been cancelled.Thank you for the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] And [redacted]

Review: I had order an Apple iPad Mini 16GB WiFi with Bluetooth, Keyboard, Headphones & /Black/Purple 6 Easy Payments including S&H and tax of $92.41. I was told if you order before December 20 your order will arrive at the address you would like for your product to be ship to 12/24/2013 on Christmas Eve and so I did. I place my order on 12/19/2013. My Order Number: [redacted]. I paid by [redacted]. I had received an email on 12/21/2013 that stated my QVC order has been shipped out because my order was process & bill from my account on 12/20/2013 at 11:17. I was so excited & became devastated within minutes that my order will not be delivered on Christmas Eve and that was a guaranteed shipment by QVC. I had called UPS their Customer Service stated that QVC created a billing process label but no package was not in their possession to be scan in from QVC location. I talked to QVC Supervisors & Customer Service(who suppose to have sent out emails on my behalf to the warehouse & the head person about my problem) inform me that UPS has the package but due to the volume of packages that UPS updating system maybe behind. I talked [redacted] from Apple who tried to help me by looking up my tracking number that was given to me by QVC but only to inform me that since I didn't buy the product from them directly QVC is responsible so I had to contact QVC again. I was told by QVC that I could receive the package by the 12/28/2013 or after. UPS [redacted] Texas Hub Station 12/24/2013 did not see no activity concerning my order being a scan in, pick up or scan out package from QVC location or from any UPS HUB'S for any delivery or pick up. I am so upset that I cried and upset all day because it was a Christmas gift that was suppose to be under the tree for a person to have a nice Christmas gift who deserves it. QVC did take the money out my account but did not come through and blaming UPS instead of taking the responsibility it is their fought. As of 12/24/2013 before midnight my order has not been scan in at UPS. Thank youDesired Settlement: I would like for QVC not to bill me for the first three payments or not at all and take the lost because I am angry and upset for being lied to with false information given out by them and the handling of customers accounts like myself of money first out the account & no product being produce. That is poor business ethics towards consumers who shouldn't have to experience this type of treatment.

Business

Response:

January 2,2014

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC'1) to your letter concerning the complaint filed with your office by QVC's customer.

QVC records show the customer's item [redacted] Apple IPad Mini was shipped from QVC on December 20th. The UPS tracking shows that the order was delivered on December 26th. QVC regrets that our customer did not receive the item in time for the Holiday. A $20 credit was issued to our customers QVC's membership account and also a refund was issued for the shipping and handling amount of $13.20. Unfortunately, we cannot give this item to our customer at no cost due to this issue.

Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.

Sincerely

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I purchased a [redacted] camera package from QVC on 12/2/13 as a Christmas gift. After taking several pictures it was noted that the photos were distorted. My daughter noticed a scratch on one of the lenses. On 1/5/14, I contacted Customer Service at QVC to ask if I had to return the entire camera package or just the defective lens. I was informed that they no longer had that model in stock and I needed to contact [redacted] directly. I promptly emailed [redacted] and explained the issue. A reply was sent and I was instructed to send the lens to them. If the repair was covered under the warranty the lens would be repaired and if not I would receive an invoice for repairs. On 1/6/14, I once again contacted Customer Service at QVC, explained he issue, the response from [redacted] and asked if they could assist me in obtaining a replacement for the lens. I once again explained that the merchandise was received damaged and that after spending $635.00 on this package that QVC should find a way to correct this issue! The Representative submitted a request for a replacement lens and said I should hear something in 7 to 10 days. In order to get a full refund the merchandise needs to be returned before 1/31/14 so there isn't a lot of wiggle room. I then reached out to the Corporate Office, the phone was answered by a a rude employee who transferred me. I had to leave a voice message where I once again explained the issue and expressed that it was unacceptable that they have made no effort to replace the lens when the merchandise was damaged when received. When this camera package was presented on the air, not one time did I hear a host say that if something was damaged you would have to go through [redacted] to have the issue resolved. If that were the case I would have purchased the item locally. I should not have to jump through hoops and make multiple calls for a resolution!! QVC should either fully explain that if the item is damaged when received they will not be involved in helping their customers or they should quit selling expensive products. I'm not wealthy, but could finally afford to get my daughter a gift she has wanted for some time.I'm hoping that you can help me resolve this issue.Desired Settlement: Replacement of the defective [redacted] lens through QVC

Business

Response:

January 16, 2014

Dear Ms, Dondero,

This is the response of.QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVCs customer.

QVC records show that on January 15th a message was left with our customer from QVCs corporate department. The customer can purchase a replacement lens on her own and QVC will reimburse her the cost. [redacted] states they do not have replacement lens to send to customers,

Thank you for allowing QVC the opportunity to respond to QVCs customer's complaint.

Sincerely,

Review: [redacted]. [redacted] apples were ordered back in November 2013 and QVC canceled our order without our consent resulting in no gifts for our friends during the Christmas Season.Desired Settlement: Order to arrive no later than December 20th, 2013 and addition my wife and I would like a $500 gift certificate for the break in the QVC order process without communicating to us as the customer. QVC canceled our order.

Business

Response:

January 10, 2014

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our

customer.

Our customer advised your office he placed an order for 1 set of Item [redacted]. [redacted]'s Seasonal 16pc. Apple Assortment, total amount billed $44.58 on Order [redacted], November 12, 2013. Our customer also reported his order was cancelled and he is without gifts (or Christmas and is requesting a $500.00 gift card for the delay in this order being delivered in time for holiday gifts.

QVC has reviewed this complaint and confirmed our customer’s order was placed and not cancelled as our customer is claiming, but shipped by the Vendor, UPS tracking indicates this order was delivered on December 11, 2013 and left at the front door. Our customer contacted QVC on December 13, 2013 and advised QVC they had not received this delivery, QVC apologized, contacted the Vendor they were unable to ship the same assortment, QVC authorized the Vendor to replace the original choice, upgrading it with item [redacted] three sets of [redacted].[redacted]'s 12-pc. Chocolate & Sea SaltToffee Apples for a total of 36 apples, shipping as a no charge replacement under Order Number [redacted]. UPS tracking indicated this order was delivered on December 20, 2013 and given to a man at our customer's address.

We apologized for any confusion on this shipment and if our customer is claiming non-receipt on the 2nd shipment we arc requesting he contact our office for further research. The request for the $500.00 gift card is regretfully, denied,

I am available for customer contact Monday-Friday from 9AM-5PM and can be reached at ###-###-#### if customer needs additional assistance.

Sincerely

Review: On 12/1/13at approx 315am I called this business order line and reached a rep named bonnie who had a real attitude problem........I just wanted to explain my situation to her involving a purchase I had made from them and was returning because it was defective and in the middle of me talking she cuts me off and says abruptly"well.....whats ur question"?...........She was very rude..........I have purchased many things from this show before and dont appreciate being treated like that..........................I would also like a call from customer service who told me on 11/30/13 they dont see my return tracking number in their system yet and id like to know why??.....its been at least 3 business days...since they picked up the package....it should be in their systemDesired Settlement: well.....id like a phone call from customer service and an apology regarding the treatment I got....................im not happy to be up at 3 in the morning either but if she dont like it.....................quit

Consumer

Response:

I purchased a small portable heater for 60 dollars that I had to return because it was defective and I had a few questions to ask and the rep was very rude...........its all in the complaint

Business

Response:

December 13, 2013

Dear **. [redacted];

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First I would like to apologize for the experience our customer had with a representative in our contact center, I have forwarded information to our Management Team for coaching.

Our records indicate that the Duraflame heater that our customer was inquiring about has processed as a return in our warehouse on 12/9/13 and a refund was issued. I also spoke with our customer today (12/13/13) and personally apologized and advised of the return information.

Again we apologize for any inconvcnicncc our customer may have experienced. If additional assistance is needed regarding this matter, I can be rcachcd at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: QVC has suspended the account of everyone in the household due to 1 person in this household owing QVC money. The household is an apartment building owned by family. Family are the only people who live here so we share the 1 mailbox. We do not go by apartments. The person who owes the money is my sister-in-law and they will not reinstate my account until she pays up. We all have separate bank accounts and have never had any accounts linked to her and they still will not reinstate my account. I have called and wrote letters to the Corporate office but in the month that this has been going on, NO ONE has returned my calls/letter. So QVC is punishing EVERYONE in this household for SOMEONE else s problem. They also are not sure that if suspending my account is going to be bad on my credit history.Desired Settlement: Reopen everyone's account in this household (except my sister-in-law),change the way they handle someones debt by not punishing everyone else, and a formal apology.

Business

Response:

December 4, 2013,

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the status of her account Our finance department has linked her Q Member account with an account that has a debt with QVC. When there is an associated account that has a debt, all of the accounts remain closed until the debt is paid in full. We will not be reopening her account until the debt is paid in full.

Thank you For the opportunity to respond to this inquiry.

Sincercly,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I am not the person with an account that has not been paid. QVC letter says I am "LINKED." The person that they are talking about is my sister-in-law (Same last name, Same Address) that owes them money. NOT ME!! I am in NO WAY associated with the account, I have never shared an account with her and have never been associated with her besides an address. How can a company make everyone else pay for her mistakes? To me that is not a good company therefore do not accept that response from them.

Regards,

Review: We ordered a bed on May 12th, order number [redacted]. Our cr is [redacted]. The bed arrived and was not at all as advertised, as it was called "plush" but it was in fact firm, very firm. We attempted to get used to the bed but after a few weeks it began to squeak and the squeaking got worst, so we called to have it returned.

The bed was picked up on Monday July 15th. We have the signed receipt from the vendor that made the pick-up. I called on the 15th to advise of the pick-up and asked how long for the refund and I was told 12 days. There were two payments of $176.49 deducted from our debit card at that time. By July 29th we had not yet seen the refund so I called QVC and was told that the vendor did not show the bed as returned as yet. I again advised that the bed was returned on July 15th and the rep [redacted] advised she would forward an email to check the status. I called back again on July 31st to get an update and was again told that the bed did not show as returned. I asked for a Supervisor and she assured me that a refund was being processed and should show on my account within two days. Soon after that call we got an alert from our bank that another QVC deduction for $176.49 hit our account. I immediately called QVC again and was pretty much given the run around. I have since called two additional times, as recently as 8:30 am today 8/1/13. My total due now is $529.47Desired Settlement: I would like my total due refunded as quickly as possible. It's unacceptable that an item returned on July 15th is still not credited on August 1st.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: ON NOV 6 I MADE A PURCHASE FOR A MACBOOK PRO WITH THE FLEXPAY OPTION. I RECEIVED AN EMAIL FROM CUSTOMER SERVICE TO CONTACT THEM IN REFERENCE TO THE ITEM. I WAS INFORMED THERE WERE NO ISSUES AND EVERYTHING WAS FINE AND I'LL GET MY ITEM ON THE 7TH. I CALLED LATER THAT DAY BECAUSE I DID NOT GET TRACKING INFORMATION. (which I paid extra for the tracking ) AND I WAS INFORMED THAT I WOULD BE GETTING ONE LATER AND PACKAGE STILL WILL BE TO ME ON THAT DATE. FRIDAY CAME AND NO TRACKING NUMBER OR PACKAGE SO I CALLED AGAIN AND WAS INFORMED PACKAGE WILL BE TO ME MONDAY. OVER THE WEEKEND NO TRACKING INFORMATION CANE ACROSS AND MONDAY CAME WITH NO PACKAGE OR TRACKING NUMBER. I WAS INFORMED THE PACKAGE WILL BE TO ME TUESDAY THE 12th. TUESDAY CANE STILL NO INFORMATION. I CALLED CUSTOMER SERVICE CENTER AND SPOKE TO A RUDE MAN WHO TOLD ME TO CALL BACK ON THURSDAY AND HUNG UP. I CALLED BACK AT 145pm AND REQUESTED A SUPERVISOR FINALLY AND THAT WAS WHEN I GOT AN ANSWER, MY CARD WAS DECLINED. I ASKED HOW IS THAT POSSIBLE WHEN MY MONEY WAS TAKEN OUT OF MY ACCOUNT ON DATE OF PURCHASE THE YOUNG WOMAN INFORMED ME THAT THEY RAN IT THROUGH JUST NOW WITH A DIFFERENT TRACKING AMONT AND UPGRADED MY SHIPPING TO OVERNIGHT AND PACKAGE SHOULD BE HERE ON THURSDAY. I CALLED BACK WEDNESDAY INQUIRING ABOUT THE SHIPPING TRACKING NUMBER. I WAS INFORMED THEY HAVE NONE AND PACKAGE CAN GET SHIPPED TO ME AND RECEIVED BEFORE GETTING A TRACKING NUMBER. I CALLED THURSDAY AND WAS INFORMED THAT HEADQUARTERS. CHOSE NOT TO SHIP THAT PACKAGE AT 305pm.Desired Settlement: I will like the delivery of the item requested as we discussed without shipping charges and overnight shipping. I am disappointed by the week of lies and experience from QVC and the misinformation they provide not only on their sites but through their advertising and customer service.

Business

Response:

November 22, 2013

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First I would like to apologize for any inconvenience our customer has experience with regards to placing and receiving her order from QVC.

Our records indicate that the item in question has been shipped. I have issued a full refund of the original shipping cost back to our customer’s credit card for the inconvenience. I have also left a message for our customer advising of this information.

We again apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: I shared a House with a lady who used to buy a lot of QVC products. She moved out about a month and a half ago to share a house with her son. I took over her cable so I could keep the service and the same phone number. I was not connected to her in any way other than being house mates. A few weeks back I saw a few things that I wanted to get for my girlfriend for her birthday so I got a Money Order for the amount and sent it to QVC for my order. Within 7 days it was returned and I was very upset cause I didn't have what I wanted for my girlfriends birthday but that I was being denied my right to buy because of something my former housemate had done while she was here. I Was and Am in no way responsible for her actions with this company past or present. I sent a letter to them with no response.Desired Settlement: Because I kept the same phone number does not mean she still lives here and I sent them my bills showing things were in my name and I would like the right to buy from them like anyone else!

Business

Response:

November 22, 2013

Dear [redacted]:

The following letter is the response from QVC, Inc to the complaint filed in your office.

Unfortunately, QVC is not accepting orders on several accounts opened by this complainant due to a debt incurred at the address where he resides. No orders will ship to this complainant until the debt QVC has on record as shipping to this address is paid in full.

QVC appreciates the opportunity to respond to this complaint and considers this matter closed.

Sincerely,

I placed an order on 7/12/15 with qvc online. I got an email saying my order was placed and in progress two days later 7/14/15nothing changed when I log into my account so I called. The lady said how will you be paying for this order. I had already paid for my order but qvc had a mix up somewhere and had my order on hold after I paid. This is not the first time I have had a bad experience with them I wil not be shopping with them any more. It's quicker to go out and purchase it myself with out all the hassle they give.

QVC is very vindictive and ruthless. They have closed my account making it hard for me to make my payments. They accused me of doing a charge back but I didn't request a charge back. I will never use them again since they told me I can't purchase anything from them anymore. Which is this is not my fault for the account closure, making it hard for me to update my credit card for them to process payments.
I will pay what I own for my order but I will never use them again.

Review: I order to flash pads, one for me other a gift to neice. I returned mine as it did not challenge me and neice did not like. QVC gave shipping free to me but mailed out one return label. I called for another return label, and request not honored. on 11-22-14 I amiled back flash pad at my expense. 5.95.Desired Settlement: refund me for both flash pads on my credit card and mail me cost to ship back last flash pad, asap.

Business

Response:

December 4, 2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.QVC has received one unit of item [redacted], [redacted] 3.0 LED Touchscreen Handheld Game w/ Score Reader. A refund has been issued for this return on 11/10/14 in the amount of $22.71. Today (12/4/14) I have issued as a onetime courtesy refund for the use of our prepaid return label in the amount of $6.95, which was promised to our customer. When the second unit is processed as a return a refund of the purchase price only will be issued. Please be aware that QVC is not responsible for return postage when our customer returns their merchandise. If our prepaid return label is used for the second unit it will be deducted from the returned refund amount.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint,Sincerely,Patricia K Office of the PresidentQVC, Inc.

Review: On July 7, 2014, I placed an order through QVC for a [redacted] game console and game package. I was told that the package would require a signature upon delivery, therefore, my son being anxious to receive his package made sure to be home the afternoon of the scheduled delivery. He kept checking the tracking via the [redacted] website only to find out that the package had been marked delivered. He ran outside to find NOTHING left on our doorstep as the site claimed. This is a $600 package that [redacted] is claiming to have delivered. After driving around the neighborhood and knocking on the door of the only neighbor who was home, we located our package. The [redacted] delivery driver had left the package at the wrong address and with no signature required, therefore, we had absolutely no way to prove that the package had NOT been left on our doorstep, but the neighbors instead. I have two complaints: 1) against [redacted] for not paying attention to the address on the package and 2) QVC because they lied to me about requiring a delivery signature. This would have been a $600 item that I would have been stuck paying for because QVC failed to require a signature confirmation on an expensive and [redacted] hires is.

Product_Or_Service: [redacted] console/game pack

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like for QVC to know that their negligence could cost people hundreds of dollars simply because they don't want to spend the few dollars for a delivery signature. Additionally, customer service lied to me and said they do require it but the [redacted] website states otherwise.

Business

Response:

July 15, 2014 Dear **. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer had regarding the delivery of her [redacted]. We are so glad that she did finally receive the item and apologize that it was delivered lo the wrong address. The item in question was shipped directly from the manufacturer and they did not require a signature confirmation. I would like to personally apologize to our customer. I can be readied at ###-###-#### and my extension is [redacted]. I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This is neither an acceptance nor a rejection of the businesses offer, but I think the business needs to know that, in this day and age and despite the fact that the manufacturer did not require a signature upon delivery, it is not acceptable practice to not require a signature upon delivery. At least with a signature it is somewhat easier to track where the package is left in the event of USPS/[redacted] delivery error such as in my case and in case criminal charges need to be filed for theft in case the people who receive the package fail to be honest by returning the package either to the person who the package was supposed to be delivered to or to the delivery company. This was a very expensive item and I would have had no way to prove that it was never left on my doorstep as the [redacted] driver claimed he did. This was a situation where many are at fault and all anyone is doing or saying is "I'm sorry". Sorry won't replace a $600 item that I would have been stuck paying for despite the fact that it was left at my neighbors house.

Regards,

Business

Response:

July 22, 2014 Dear **. [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer had regarding the delivery of her [redacted]. We are so glad that she did finally receive the item and apologize that it was delivered to the wrong address. The item in question was shipped directly from the manufacturer and they did not require a signature confirmation. Although our customer is rejecting my response, the fact is a third party shipped this item. I will submit her feedback to our Drop Ship Department.Thank you for the opportunity to respond to this inquiry.Sincerely,

Review: On July 27, 2012, I ordered a purse from QVC.com, it said my order did not go through, so I left it alone. A week later the purse showed up, and I sent it back. QVC acknowledged that it was sent back as shown on my page from their website. 3 months later QVC sent me to collections, I wrote a letter to the company along with all my copies of everything I had. I was told by collections to contact QVC since I have a sheet showing it was paid. I wrote a letter to the Corporate office with all attached documents from the return, the collection agency, etc as directed by QVC customer service, in this letter I stated please respond within 30 days, or I will consider this matter closed. Today is July 16, 2013 I started recieving harrassing phone calls from the collection company [redacted]. It is now a year later, and I am still trying to close this issue with QVC. Can you please help me, I do not want to pay for a purse I do not own, nor do I want my credit reports to reflect the same. I would also like to stop being harrassed by the credit company at my job. Is this QVC standard practice?Desired Settlement: I would like a letter from QVC stating they understand, and will acknowledge they recieved the purse back, and will no longer try to collect. I would also like QVC to send the same notice to [redacted].

I have no issues paying for something I recieved, whether it was a malfunction in their computer system or not, I returned the purse and have the status sheet to prove it.

Business

Response:

Please see attached response

Review: QVC has their show hosts continually say their products have a 30 day no questions asked guarantee. They tell you to order the item then use it or wear it and if

you are not completely satisfied just return it. I followed their return policy and did not deviate from it at all yet they closed my account due to the returns I made.

I contacted QVC on many occassions to get an answer s to why they closed my account after I did just what they advertised their return policy said.Desired Settlement: I want my account reinstated. I simply want to be able to purchase items that are only sold through QVC.

Business

Response:

Please see attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

: [redacted]

I am rejecting this response because

QVC did not communicate with me about returning merchandise. I found out my account was closed when I

was unable to access it. I had to call QVC to find out the status of my account. The employee I spoke with did

not give me a reason. I was told any communication I wanted had to be in writing to their office of the president.

Their response about their return policy is how they advertise it. BUT the problem they have is they fail to provide

the consumer with their unedited policy. A reputable business fully discloses their policies. I do 90% of my

shopping over the internet and QVC is the only business I have ever had any issues with in regards to returning

merchandise. I do not want my account reinstated. I simply want QVC to provide their complete return policy

rather than only disclosing what makes their company look more desirable.

Thank you for your prompt and professional help.

Business

Response:

Please see attached