QVC, Inc.

Review: I placed an order from QVC for some [redacted] firefly light projector. A day or two after I placed the order,I went on the qvc website and read numerous reviews from buyers who stated that when they received their order,it was last years model instead of this years.They said to make sure to check the date that is stamped on the front of the light fixture itself to make sure that you get this years model instead of last years.Many,many buyers stated that QVC said to send them back and they would replace with this years model.So when mine arrived today,July 29,2014,I immediately opened the box to check the date on the fixture and sure enough it was last years model. I then called QVC's customer service and spoke with a very polite agent who told me that I could return it for a refund but I had other questions that she could not answer so I asked to be connected to a manger.She then connected me to a manger and I went on to explain that I received last years bliss lights model and she told me to "hold on",about 1 minute later she came back and said"I checked what we sent and we sent the right bliss lights to you".I asked her what did she mean,how could she know what I had in front of me and that it was not the right item,it was in fact last years model and that the date was in it,she then said"what dates on it",I told her 6/2013 and I also told her that if she looked at the reviews she would see that numerous customers were experiencing this exact issue.She then said again"hold on"', she came back again and said "you have to send it back and we'll send you another set".I asked her how could I be sure that if I sent it back for it to be replaced with the correct item meaning this years model, she said"I can't guarantee you that you will get this years model".I asked her if that was all that she could say and she said "yes".I told her that I thought it was ridiculous to pay almost$175.00 for an item that advertised as new when in fact it's last years model.She said"all you can do is send it back and maybe I would get lucky and get this years model".I then asked her for corporates phone number and she said "484" and then she got quiet for about thirty seconds so I said "hello" thinking maybe I lost her and she said"yes I'm hear,I don't know the number off the top of my head I have to look it up sorry".I told her she didn't sound sorry and in fact she sounded angry and I asked her what her name was,she said it was Stacy.I told her that I would be calling corporate and that I would be mentioning her and she to me to "do that".Desired Settlement: I am willing to accept last years model but feel as if I should be compensated for doing so,such as refunding $50.00 off the price that I paid for what was supposed to be this years model.Also,I feel the compensation is deserved because of the treatment by miss Stacy,I hope that the calls are recorded so that corporate headquarters can hear first hand how I was treated by one of their mangement.I choose to buy from QVC because I like their products and 99% of the individuals you speak with are extremely polite and courteous.After this experience,I'm not sure if I will continue to be a customer.

Business

Response:

July 31, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that our customer has regarding the Blisslights Projector. Our records indicate that she spoke to someone in our office and a replacement was sent to her on July 30, 2014. Please have her call me at ###-###-#### exl, [redacted], if she receives the wrong item. I would be happy to assist her with the return of the original item.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My complaint was not just about receiving a year old product instead of a new one,not that that wasn't horrible in itself,but if [redacted] would have took my complaint seriously,she would have understood how awful I was treated by their manger named Stacy.As I stated in my complaint,I hope that the phone call that Ms.Stacy had with me was recorded so that the corporate office could hear exactly how she treated me.I did speak with an extremely nice lady named Kathy from the corporate office and she has indeed put the order in for another [redacted] to be shipped out to me but as of right now it hasn't arrived but it is do to arrive today.When it arrives,I will check it to make sure that it is this years model and let corporate know.As I read [redacted] response to my complaint,it seems as she has completely ignored the fact that I was treated dreadfully by one of her mangers.If that is the new procedure being used by Qvc,just to sweep

Atrocious treatment of loyal customers under the rug than I just won't be a customer anymore,and neither will any of my family or any of my friends.I'm shocked at the appallingly way I was treated wasn't even mentioned.When I spoke with Ms. Kathy on the phone yesterday,she asked me if I wanted Stacy to be written up,I hesitated for a second and then I said yes because she was awful to me and I thought maybe that would prevent her from being awful to someone else in the future but after reading the response of my complaint from [redacted],maybe the way Ms. Stacy treated me is sufficient for QVC's obvious new standards.Sincerely,

Review: CLOSED MY ACCOUNT AND LINKED A DELINQUENT ACCOUNT TO MINE. WILL NOT ALLOW ME TO PURCHASE ITEMS.

I made a purchase on 10/10/14 and have made two prior purchases from QVC in the past year with no issues. The purchase I made on 10/10/14 was cancelled. I spoke with a customer service rep Betty from QVC and emailed about my order to why it was cancelled. They have linked my account to another account associated with my address that I have no association with. Legally how can my account be linked with someone elses? Not only that I had made two prior purchases on my account with no issues until now. To me QVC is illegally trying to settle a debt with someone through my account and that is not legal!Desired Settlement: I want my account that I opened up last year to be re-opened so as a consumer I can place orders for myself.

Business

Response:

October 14, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the closing of his customer account. Our records indicate that our finance department discovered an associated debt at his billing address. When there is a financial loss at the same address, our finance department links the accounts and closes all of the accounts at that location, Until the debt is paid in full, the account will remain closed.Thank you for the opportunity to respond to his inquiry,Evelle KOffice of the President QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On Nov. 1, 2014, I purchased the following item via telephone from QVC:

Item#: [redacted]

[redacted] 17" Laptop w/ [redacted] 365 AMD A108GB RAM 1TB HDD [redacted]

Total: $729.40 (price includes NYS tax - free shipping)

I spent about 30 min on the phone with a very nice representative going over flex payments for their 15" and 17" laptop (item is referenced above). I decided purchase the 17" laptop with 6 flex payments. I was told that my first payment would be $121.56 and that would be processed at the time of the order. All QVC telephone purchases are recorded at the time of order, per QVC. I was so happy and very excited to get it.

Yesterday, I go into my bank account online and see that I have an overdrawn amount of $729.40! I contacted QVC right away and I knew it had to be a mistake. I spoke with a customer service representative and explained to her what happened. She insisted that I authorized the amount to be taken out of my account for a one time payment. I explained that wasn't the case and that she could listen to the recorded conversation that QVC has, and she was still was beyond helpful. I was completely shocked as to how insensitive and unhelpful she was. She told me that I had to contact my bank, to handle the issue. She wouldn't even cancel the order after I told her I no longer wanted the item.

I had to take time from work yesterday, go to a bank branch, have them file a claim to have the money to be put back into my account, and in the meantime I have had checks bounce and now have overdrawn bank fees. I then contacted QVC to let them know I spoke to my bank and told them after this horrible experience that I no longer wanted the item. The customer service person that I spoke with, could have cared less. She cancelled the item without a blink or offering any sort of apology, didn't even try to keep me as a customer - and that hurt on top of everything. I was told that the item was cancelled and would not be shipped, and the money would be in my account by 12 midnight last night.

This morning, I checked my bank account online, and the money was not credited back to me. I called QVC, and was told the item was not cancelled. That the issue has been sent to their 'Customer Care' and they will try to cancel the order if it hasn't been shipped. None of this was ever told to me, and QVC has all the recorded conversations between me and their representatives. I am beyond disgusted.

I spoke to another customer service person today, a manager, and they told me that the person I spoke with yesterday should have not told me the item was cancelled - that is was going to take up to 72 hrs and have to go through Customer Care for cancellation.

I cannot believe the horrible customer service of QVC. I know that we all make mistakes, but the fact that I have been long time customer of QVC, and they have done nothing - not even offered to help in anyway for the past 2 days to help resolve this issue, or to make it worth my while to stay a customer, I WILL NEVER order anything from them again!Desired Settlement: I want my money $729.40 back in my account. And if QVC truly values their customers as they claim to during their live broadcasts, then I expect a letter and an offer of somehow to keep me as a customer if they care.

Business

Response:

Please see attached response

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Ordered folding x-mas tree thru QVC-Lori Grenier product, worked for 20 days , now lights are mostly out, price tag $130, bulbs should last longer than 20 days at that price, was told by lori grenier support group to check all 300 bulbs for breakage or not working , product states one bulb out the lights stay on ,these don't , have checked bubbles nothing broke. Support group now wants me to go out and buy new bulbs and check all bulbs that are out about 150. Have spent enough time on a inferior product at a pricey cost, and no customer satifaction.Desired Settlement: A refund on product or replacemnt at $130 cost of not working product , Thank You

Business

Response:

December 20, 2013

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.

I took the liberty of contacting our customer about the issue with the Lori Grenier folding Christmas tree. I left a message apologized to our customer that the tree will not light. I informed our customer that a refund in the amount of $160.05 will be issued to the credit card on file [redacted] ending in [redacted]. I provided my number if they need to discuss this refund.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely,

?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

QVC was more than proficient in handeling the matter as well as [redacted] Grenier from the Lori Grenier company, my thanks again to Revdex.com in regards to this matter fully resolved.

Review: I ordered a bed and they brought the bed to me and it was damaged so they said they would bring me a new one. I will not pay for something I can not use until I receive the new one. At this time they removed money out of my account with out my permission because I don't have the productDesired Settlement: to refund the money until I receive the undamaged bed

Business

Response:

Please see attached

Review: I purchased a "today's special value" on June 18,2013..It was a DysonDC39 Multi floor Cannister vaccum & AM01 Dyson Aair Multiplier...my order number was [redacted]....These items were shipped separately..The air multiplier arrived broken, having a crack in it..I called QVC for a replacement..They said this item was unavailable..Upon further research they said they would have to replace the entire order..I was to use the return label and return both items....I returned the items via USPS on June 21....I called about a week later and was told the items had not yet been received....I called again a few days later and was told the items were received....A replacement of the entire order would be sent to me from the warehouser & I would receive an email when the items were shipped..My email address was verified by the QVC customer service person....I called again on July 7 to find out where my order was..The QVC Customer service rep said my order was cancelled on July 2!!....I had never cancelled my order was witing for my order to arrive!!...They said they could regenerate my order..I asked for a supervisor to let him know what happened...He said he'd send my order out, expediting the shipping..AT this point I was without the air multiplier for at least 3 weeks and would have enjoyed using it during that time...They offered no compensation for their error and had no idea who cacelled my order....I did notice they credited my Discover card for the 1st "easy payment"....However after further looking over my credit card statement I saw That QVC charged me $10.45 on June 28, for the cost of the return postage....Again I had to call QVC..The representative said that this was the return postage charge..I had put the return slip in both packages stating that the items were being returned because one arrived damage....No one obvioulsly read that..That did credit my account for the $10.45...At this point the aggrevation was not worth the replacement of my items without any compensation from QVC, except we're sorry......Sorry.??..they failed to replace my order, cancelledit and had the nerve to charge me for the return postage....Desired Settlement: For Revdex.com records and some sort of a reply and explanation from QVC and rto alert others of this poor customer service

Business

Response:

Please see attached response

Review: I shipped back a defective tablet ,I have a signed receipt that it was received by the returns dept,dated 7/24/2013 by a [redacted] at 12:07 pm,,qvc denies they received the return,even though its a us postal receipt with delivery conformation,signed by their employee,,they still keep billing me,I'm owed a refund of$74Desired Settlement: Refund of easy pay installment$75

Business

Response:

Please see attached response

Review: I ordered Air Innovations Clean Mist Ultrasonic Humidifer and have not received it but paying for it and this is illegal and I what the money refund to meDesired Settlement: refund of 2 payment of 27.36 refunded to me for a total of 54.76 plus shipping an handling charge

Business

Response:

December 4, 2013

Dear [redacted]:

The following letter is the response from QVC, Inc to the complaint filed in your office by our customer. Our customer is reporting he ordered a humidifier on September 23, 2013 under QVC Order Number [redacted], Item [redacted] and has not received the product. QVC has billed his Q Credit Card for the 1st and 2nd installment of an Ez-pay billing plan. He is asking for a refund since he never received any product.

QVC’s records show this order was shipped to our customer on September 20, 2013 and unaware he had not received the shipment until he contacted our Customer Care line on November 23,2013. Our QVC supervisor sent a replacement order at our customer’s request and this order shipped November 25, 2013, We confirmed with our customer he received the replacement shipment and has returned the product, reporting it is defective. QVC is issuing a refund in the amounts of $27.36 twicc for the 2 Fz-Pay hilling we received and cancelling all future billing on this order.

QVC appreciates the opportunity to respond to this complaint and considers this matter closed.

Sincerely

Review: Neither QVC, nor [redacted] knows where my package is.

I placed an order and when I received the tracking information, it does not give an estimated delivery date, nor can I see where my package is. I contacted [redacted] and they said that QVC had a "3rd party" pick up the package, therefore it is not in [redacted] hands and it is not traceable at this time. They also told me that from the time the package was picked up, which is the last thing shown in the tracking information, it would absolutely arrive to my home by end of business today, 1/30/2014, [redacted] Ground only takes 2 days from [redacted], VA to my house according to [redacted] and their shipping map.

I contacted QVC to find out if they had any information and they said that [redacted] has my package and that they have an estimated delivery date of 2/3/14. That was estimated before I even purchased the item and is only a general estimate. [redacted] gives actual dates that only change if something goes awry or there is bad weather. I was also assured that the current weather conditions have no affect on any [redacted] shipments in our area at this time.

QVC charged me $20.44 for the [redacted] Ground shipping of my order. That would mean that it would be here by [redacted] Standards and be traceable at all times. It is not. It will not be here, by assumption, for 4 more days. That is the speed of a [redacted] Parcel shipment, which is slower. If I wanted that, I would have paid for that. [redacted] does NOT have the package at this moment, as it is in the hands of a 3rd party, NOT QVC and NOT UPS.

I've called QVC and gotten nowhere and also emailed and the guy gave a very scripted answer which told me nothing except the obvious that I can already see by looking at my account. QVC estimates delivery times for everyone, and I wanted an actual delivery date, which if [redacted] had my package, like I paid for, they would be able to tell me.

My QVC Account is under my email: [redacted]

Order number: 4285064735

Order date: 1/27/2014

[redacted] Tracking Number: [redacted]Desired Settlement: I want a refund in full of my shipping in the amount of $20.44. My shipping time is going to more than double, and not only that as stated above several times, [redacted] does NOT have my package, which is what I paid for. [redacted] states that QVC had a 3rd party pick up my package and no one can trace who that is or where my package is. I did not pay for that. I paid for it to be picked up and delivered by UPS, not a 3rd party.

Business

Response:

February 12, 2014

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.

QVC records show that the package in question was delivered to our customer on January 3lsl. The postage that our customer paid in the amount of $20.44 was refunded on January 31st to the [redacted] credit card used on the order. The estimated delivery date of the package was February 3rd.

Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.

Sincerely,

Review: We purchased a [redacted] washer from QVC on August 15th, 2014 for $1199.96. It states on the site that we will be contacted within 7 business days to schedule a delivery. My husband and I have called QVC for help in getting a hold of the company they are using to provide the delivery service because they are not answering their phone or calling to schedule the delivery. They did call me on August 27th at 5:20am to say they would send the washer to their warehouse. What that means, I do not know. QVC has blown us off and lies by saying you will receive a phone call within 48 hours from their supervisor. Once QVC even promised that the delivery company would call us no later then last Friday the 29th of August. No one from either company is returning any phone calls. QVC has reduced the price of the washer since our purchase. We called to day to ask for a price adjustment but they would not honor it even though we don't have the product yet!Desired Settlement: We would like the price adjustment of the washer from $1199.96 to the current price of $1119.96. We would also like some kind of reimbursement on the shipping and handling fee as the handling of this has been horrible. We would also like the washer delivered ASAP, so a phone call to schedule the delivery is needed desperately.

Thanks for your help.

[redacted] and [redacted]

Business

Response:

September 5, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer stated she ordered a [redacted] washer from QVC on August 15th and the QVC website stated she would he contacted in 7 business days to schedule delivery. Our customer did not received the call in the expected time frame and not able to obtain a phone number of the delivery agent to set up delivery, Since our customer ordered this product the price has dropped and when she asked for a price adjustment, her request was not honored. Our customer is still waiting for her delivery and wanted an update. She is also asking QVC to honor her request for a price adjustment, our customer is being billed $1199.96 and the new price is $1119,96 a difference of $80.00 and a discount on the shipping and handling.QVC reviewed our customer's complaint and confirmed an order for Item [redacted], [redacted] 5.6 Cu. Ft Top-Loading Washer - White on Order [redacted] placed on August 15, 2014. QVC was unable to have this order processed in a timely manner due to the [redacted] being used on this order did not fully verify for our customer. Their billing address for the card did not verify with the billing address on our customer’s membership account due to a recent move. This situation was finally rectified and our customer’s order was forwarded to the vendor for processing on August 20, 2014, Our customer did receive a call from the vendor on August 27, 2014 advising her they would be sending the unit to their warehouse and have an agent call to set up delivery arrangements.QVC researched further and the latest information on the delivery for our customer is scheduled for today, September 5th.At this time our customer has not been billed for this shipment and when the billing has been finalized, as a customer courtesy, will be happy to issue the price difference of $80.00 and additionally $50.00 in a shipping adjustment.QVC apologizes for the inconvenience our customer experienced with this order and appreciates the opportunity to respond to this complaint.Sincerely,Dolores DOffice of the President

Review: I have viewed a computer sales ad on my tv. this ad stated a computer that comes with full version of microsoft office and student software, life time virus scan and many other software programs. on the show it showed discs and the person showing the computer said if you were someone that did not want one of the programs it was your choice that you just did not install it. I have a complete folder of emails and the ads that show this is what was represented. I got an email that said the computer ad was wrong that it did not come with the microsoft office but the price was right. I responded asking what they intended on doing about it because clearly the show and the ad I have says it comes with it for the price I was paying for the computer. They also said that the price that was listed was the actual price of the computer I am getting and it was shipped. Why would they ship something if they knew I was not happy with the item because it was not what they said I would get for the $$ I paidDesired Settlement: The item is already shipped. I think I am intitled to the item as it was advertised. I bought it because I do use microsoft office with the internet key to unlock the program and that and the life time virus scan was one of the big reasons I made this purchase. The computer will be here soon and I will not open it until I hear from you but I feel that they should send me a separate box with the full version of the software that was not given to me in this box and I want to be sure that the computer is exactly as they had advertised. Nothing more, nothing else. I could not figure out how to send along my paperwork for your review. If you have an email address I can send it to, I will be glad to do that also.

It appears that they are not intending on doing anything to make this situation right.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I got an apology for the error from the company and got everything I was promised. I am very happy with my purchase and the outcome of the complaint.. Please close the case

Regards,

Review: I purchased a recliner chair on flex pay plan. the chair was delivered as promised on 6/10/2014. I am dissatified with the chair and called QVC on 6/11/2014 to return the chair. after 5 or 6 calls to customer service QVC has only made excuses why the chair has not been picked up. My last call on 7,1,2014, I spoke to Veronica...she assured me that the pick up would be made within 1 week. I expressed concern that I would be charged the 2nd installment of flexpay even though it was QVC that dropped the ball on the return. Veronica put me on hold and spoke to her supervisor Jan and told me I would not be charged. The charge was made to my card on 7/3/2014. Qvc has done nothing but make excuses and ouright lie to me....Desired Settlement: return scheduled and money refunded

Business

Response:

July 9, 2014Dear [redacted],This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer.I took the liberty of contacting our customer. He informed me that as of today the chair was not picked up but he did receive a call that it will be picked up on July 10. I provided my information to our customer he will contact me when they are picked up.Thank you for allowing QVC the opportunity to respond to s customers complaint.Sincerely,Janet S[redacted]Office Of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: BEWARE OF THE QVC SCAM, LIES AND GAMES THEY WILL MESS YOU UP

Order Number: [redacted] and [redacted]

I had 2 orders waited about 2 weeks, logged in to check when I will get my products, and I get a message saying my account has been suspended. So I then called customer service, to see why, they claim my bank, refused to comfirm the information when they called of my credit card. This is a lie, because my roommate, has an account with the same bank as I do, and she has ordered from them before with the same exact kind of card, so why can she place an order under her own qvc account, with no problems, but when I do, theres a problem. It takes to [redacted] seconds to swipe my [redacted] card, so there is no excuse for this. It doesn't take a whole month to deliver a TV either. I hate QVC , now I find even on their own site, and complaint sites, that QVC regularly does this to paying customers when they run out of merchandise, why the [redacted] does the customer have to suffer? QVC doesn't care about you they just want your money, I will give them one week to make things right, other wise I am posting this on a popular blog, and joining in a class action lawsuit with others. I want my order delivered and processed TODAY, without lies and excuses. I hate being scammed, why does QVC have so many complaints? Now we have no tv, to watch and my girlfriend doesn't have a present for her birthday, thanks a lot [redacted]!Desired Settlement: I want my order, ran processed and delivered with rush shipping at the end of the week, or I will make a website about QVC and their scam, unsavory tactics. Its just plain wrong man, and get your shipping department in order.

Business

Response:

See attached response

Review: I returned a pair of Huggie 14k gold hoops on 5/15/13. I have yet to see the return on the QVC website under my account. I did however, send an email with an answer of my order return of Ticket# [redacted]. The order number was [redacted]. It read that 76.80 was refunded to my Qcard and would appear in 2 billing cycles, but in the meanwhile, my statement online reads that I owe 0.90! I have tried to pay this, but cannot because the amount is so small! It requires at least 1.00, but them is states that this is too much!

I was also charged a late fee of 25.00 for this order after I had returned the earrings. This doesn't look very well on my credit report. I pride myself in having Great Credit and I will not allow this company to damage it.

Please help me with this issue?Desired Settlement: I would like the late fee to be deleted from my account in the amount of 25.00 + 1.50. I would also want them to remove the 0.90 they claim I owe. I would then like an apology from this company. I have been a customer of QVC for many years. Too bad this had to happen.

Business

Response:

Please see attached response

Review: received this lap top 12/12/2012 and started having problems I started calling qvc but started getting the run around they started telling me to call ** to help with then trying to get this fixed the 30 days past for returning it and laptop still does not work right after 8 months trying to get help fixing it .I sent it away 3 times and been on support for 8 months and everyone give me the run around saying thet can fix but no ones has fixed it yet in 8 months I want it replaced I all ready been told they have problems with this laptop .and lap top is still crashing and more problems its almost out of warrenty and I spent my whole time on support and sending it away only to have same problem .I want this replaced with no more run around saying we can fix it 8 months been to longDesired Settlement: I want a refund or a replacement better then what I bought for all the trouble I went thru the last 8 months

Business

Response:

August 8, 2013 **. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA. 18508

Re: [redacted], [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding his ** Laptop. Our Computer Escalation Team has been researching this issue. The computer was purchased on November 24, 2012. Our records indicate that he first contacted QVC in July of this year. This issue has been escalated to the highest level with the vendor. This item is still under warranty with the vendor and **. [redacted] needs to go through the warranty process with **. This computer is not returnable to QVC.

Thank you for the opportunity to respond to this inquiry.

Consumer

Response:

within the thirty days I contacted qvc and they had me contact ** well ** took so long to try to help me it past thirty days and did not know at that time it was a lemon that is still sitting here with me after 8 months of run around with qvc giving me the run around saying contact ** I did not buy from ** qvc should had refunded because of 10 times on phone support and sent away laptop 4 times and kept getting it back not working right .they did not care that they are losing a customer from many years with them. sold me a lemon and did nothing to help me should have just refunded me to keep a good customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

August 23, 2013 **. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA. 18508

Re: [redacted], [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding his ** Laptop. Our Computer Escalation Team has been researching this issue. The computer was purchased on November 24, 2012. Our records indicate that he first contacted QVC in July of this year. This issue has been escalated to the highest level with the vendor. This item is still under warranty with the vendor and **. [redacted] needs to go through the warranty process with **. This computer is not returnable to QVC. Although **. [redacted] is rejecting my response, QVC’s position has not changed.

Thank you for the opportunity to respond to this inquiry.

Office of the President

QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I contacted them with in the thirty days but they wanted me to try contacting the vender first by the time I did this getting the run around qvc would not take the return and is at fault for the run around that cost my 8 months of trouble of no one helping me

Regards,

Business

Response:

August 8, 2013 **. Allison [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA. 18508

Re: John [redacted], 9633880

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding his ** Laptop. Our Computer Escalation Team has been researching this issue. The computer was purchased on November 24, 2012. Our records indicate that he first contacted QVC in July of this year. This issue has been escalated to the highest level with the vendor. This item is still under warranty with the vendor and **. [redacted] needs to go through the warranty process with **. This computer is not returnable to QVC.

Thank you for the opportunity to respond to this inquiry.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] THIS COMPANY HAS BEEN NOT HONEST AND I AM DONE WITH THEM

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I recently updated the credit card used for Easy Payments, which are payment installments for a product that has been received. Twice more (in response to threat of collection letters) I authorized payments to be taken from my new credit card number. The amount due was 3 payments of $10.84 and I was told QVC had received the full amount due via their own customer service interface online. I have continued to use this card for further purchases with QVC. When I attempted to make a purchase yesterday via the company's iPad app, I was informed that my account was suspended. I contacted customer service via email and was told I had to "call [redacted]". After researching online, I discovered [redacted] is a collection agency. When I asked QVC for clarification, I was told my account was closed because Easy Payments could not be processed and that I should "call [redacted] about rectifying the situation and reopening my QVC" account.Desired Settlement: QVC should fix their payment systems so they show the 2 payments I received. I expect my credit report to be adjusted to show payment in full and no delinquencies because of their error. I also expect an apology and my QVC shopping privileges to be restored in the event I choose to do business with them in the future.

Business

Response:

November 11, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton PA 18508

Re: Case #[redacted]

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First I would like to apologize for any inconvenience our customer has experience with updating her credit card information. Our records indicate that a check was received on 11/5/13 and applied to the outstanding ez pay. QVC has updated our customers account with this information. No information regarding delinquency has been reported. A phone message has also been left for our customer with this information.

We again apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely

Review: I have been a customer of QVC for years and would use the Easy Pay option from time to time. During the security breach at [redacted] in late 2013, my bank cancelled my debit card on December 23rd and issued me a new debit card. I forgot to update my payment account information with QVC which contacted by email in January for me to update it, which I did. They then contacted me again on Feb 7th and asked me to update it again and to be sure to click the "submit" button. I went into my account again and made sure I clicked the submit button and emailed them to make sure they got my updated information. I didn't hear back from them and got a letter from a collection agency 10 days later. I contacted QVC and they wouldn't even talk to me about my why this happened and have blocked me from viewing my account information. I've also called the collection company and had to leave a message and they have not called me back. I got online with the collection company's website (GC Services) and tried to pay my bill online and they don't even have my account number in their system.Desired Settlement: I want this removed from my credit report if it shows up on there. I have read other complaints online about QVC and I am not the only one that this happed to during the mentioned time period. I'm wondering if something was wrong with their software.

Business

Response:

February 28, 2014

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our customer.

Our customer advised your office her [redacted] Credit Card was cancelled by her bank due to the recent security breach at Target. She forgot to update the orders placed with QVC billing to the old number and provide her new [redacted] number. Our customer received notificalion for a past due amount of $ 19.10 for order [redacted] Item [redacted] Battery Operated Callus Remover and contacted QVC to have the new card billed. Our customer updated her new card on the QVC website and on February 7th received another message to update the card. Our customer again updated her card using the website and it is unclear why the card was not applied to the past due ez-pay installment.

QVC researched this account and discovered our customer ordered this item twice, Her first order [redacted] ordered in October was billing in 2 ez-payments of $19.10 and the 2nd order [redacted] for 3 units of item [redacted] billed for a total of $109.18 in full at that time. QVC also confirmed our customer supplying her [redacted] on our website twice and unable to determine why it was not applied to the payment. Our customer's account was sent to [redacted] collections on 2/17/14.

QVC made the corrections to our customer’s account today and billed the requested amount of $19.10 to her [redacted]. The collections agency has been notified this debt has been paid. We want to assure our customer the agency does not report information to the credit bureau. QVC’s customer QVC account is now open for her use.

We apologize for the concerns this situation caused our customer and happy to rectify the issue for her.

Sincerely,

Review: On 1/19/14 I responded to a link (printed copies of link available and/or attached) from QVC, Inc. (100 QVC Blvd., Rocky Mount NC 27815) on [redacted] which advertised a [redacted] computer for approximately $679-$829 with a suggested retail price of $2274.87-$2473.87.

On 2/11/14 I received a [redacted] (receipt listed it as [redacted] 15 Laptop AMD A10 Quad Core 8GB RAM 1 TB $678.98) in the mail. I immediately checked the model and system of this [redacted] with [redacted] (and also other manufacturers with similar components) I was told by [redacted] that this laptop retails for $599. I learned that QVC had sold me a computer which retails for $599, not $2274. I immediately notified QVC, Inc. and requested that they provide me something in writing which specifies that the suggested retail price of this computer is over $2400. They responded that they had no such document and I should return computer.Desired Settlement: I am requesting $5000 (four thousand dollars) or some mutually agreeable mix of computer equipment and money. QVC is operating in a reckless manner and preying on unsuspecting consumers they should be willing to compensate me in a manner that would send a message not to do this. In fact I looked on their web site and similar ads for the same computers are still appearing as of today 2/24/14. QVC has no intentions of dealing honestly with consumers. I have been informed by my fiance, a local attorney, that such deceptive advertising falls under the Texas Deceptive Trades Act and if I were to pursue a civil claim QVC would be subject to treble damages plus attorney fees. In this case estimated damages would be the difference in the sale price and suggested retail price times 3 ($2200 - $678 x 3 = $4566) plus attorney fees (conservatively $3000). Total damages would easily be $7500.

Business

Response:

March 6, 2014This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer's suggested retail price for the [redacted] 15 Laptop is based not only on the computer itself, but also on the various software products and technical support that QVC bundles and promotes together with the computer (including, but not limited to, [redacted], lifetime Premier PC Support, antivirus Software, and one year subscription to [redacted]. These extras are not included in the price listed on [redacted]'s website. Thank you for allowing QVC the opportunity to respond to QVC's customers complaint.Sincerely,

Consumer

Response:

Please see attached rebuttal

QVC is very vindictive and ruthless. They have closed my account making it hard for me to make my payments. They accused me of doing a charge back but I didn't request a charge back. I will never use them again since they told me I can't purchase anything from them anymore. Which is this is not my fault for the account closure, making it hard for me to update my credit card for them to process payments.
I will pay what I own for my order but I will never use them again.

I placed an order on 7/12/15 with qvc online. I got an email saying my order was placed and in progress two days later 7/14/15nothing changed when I log into my account so I called. The lady said how will you be paying for this order. I had already paid for my order but qvc had a mix up somewhere and had my order on hold after I paid. This is not the first time I have had a bad experience with them I wil not be shopping with them any more. It's quicker to go out and purchase it myself with out all the hassle they give.