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QVC, Inc.

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Reviews QVC, Inc.

QVC, Inc. Reviews (268)

Review: On Nov. 1, 2014, I purchased the following item via telephone from QVC:

Item#: [redacted]

[redacted] 17" Laptop w/ [redacted] 365 AMD A108GB RAM 1TB HDD [redacted]

Total: $729.40 (price includes NYS tax - free shipping)

I spent about 30 min on the phone with a very nice representative going over flex payments for their 15" and 17" laptop (item is referenced above). I decided purchase the 17" laptop with 6 flex payments. I was told that my first payment would be $121.56 and that would be processed at the time of the order. All QVC telephone purchases are recorded at the time of order, per QVC. I was so happy and very excited to get it.

Yesterday, I go into my bank account online and see that I have an overdrawn amount of $729.40! I contacted QVC right away and I knew it had to be a mistake. I spoke with a customer service representative and explained to her what happened. She insisted that I authorized the amount to be taken out of my account for a one time payment. I explained that wasn't the case and that she could listen to the recorded conversation that QVC has, and she was still was beyond helpful. I was completely shocked as to how insensitive and unhelpful she was. She told me that I had to contact my bank, to handle the issue. She wouldn't even cancel the order after I told her I no longer wanted the item.

I had to take time from work yesterday, go to a bank branch, have them file a claim to have the money to be put back into my account, and in the meantime I have had checks bounce and now have overdrawn bank fees. I then contacted QVC to let them know I spoke to my bank and told them after this horrible experience that I no longer wanted the item. The customer service person that I spoke with, could have cared less. She cancelled the item without a blink or offering any sort of apology, didn't even try to keep me as a customer - and that hurt on top of everything. I was told that the item was cancelled and would not be shipped, and the money would be in my account by 12 midnight last night.

This morning, I checked my bank account online, and the money was not credited back to me. I called QVC, and was told the item was not cancelled. That the issue has been sent to their 'Customer Care' and they will try to cancel the order if it hasn't been shipped. None of this was ever told to me, and QVC has all the recorded conversations between me and their representatives. I am beyond disgusted.

I spoke to another customer service person today, a manager, and they told me that the person I spoke with yesterday should have not told me the item was cancelled - that is was going to take up to 72 hrs and have to go through Customer Care for cancellation.

I cannot believe the horrible customer service of QVC. I know that we all make mistakes, but the fact that I have been long time customer of QVC, and they have done nothing - not even offered to help in anyway for the past 2 days to help resolve this issue, or to make it worth my while to stay a customer, I WILL NEVER order anything from them again!Desired Settlement: I want my money $729.40 back in my account. And if QVC truly values their customers as they claim to during their live broadcasts, then I expect a letter and an offer of somehow to keep me as a customer if they care.

Business

Response:

Please see attached response

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: CLOSED MY ACCOUNT AND LINKED A DELINQUENT ACCOUNT TO MINE. WILL NOT ALLOW ME TO PURCHASE ITEMS.

I made a purchase on 10/10/14 and have made two prior purchases from QVC in the past year with no issues. The purchase I made on 10/10/14 was cancelled. I spoke with a customer service rep Betty from QVC and emailed about my order to why it was cancelled. They have linked my account to another account associated with my address that I have no association with. Legally how can my account be linked with someone elses? Not only that I had made two prior purchases on my account with no issues until now. To me QVC is illegally trying to settle a debt with someone through my account and that is not legal!Desired Settlement: I want my account that I opened up last year to be re-opened so as a consumer I can place orders for myself.

Business

Response:

October 14, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the closing of his customer account. Our records indicate that our finance department discovered an associated debt at his billing address. When there is a financial loss at the same address, our finance department links the accounts and closes all of the accounts at that location, Until the debt is paid in full, the account will remain closed.Thank you for the opportunity to respond to his inquiry,Evelle KOffice of the President QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: On may 19, 2013 I saw a televised advertisement for a Dell laptop which included additional software that would be shipped separately. I received the laptop on June 1, and by August 4 I had not received the advertised software. I sent the following email to the company:

-------------- Original Text -----------------

Date : 8/4/2013 10:45:00 PM

CSWeb Customer generated Email at 08/04/2013 10:40 PM

----------------------------------------------------------

FirstName: [redacted]

LastName: [redacted]

EmailAddress: [redacted]

Member Number: [redacted]

Regarding: Order Number: [redacted]

Product Description:

Dell laptop

Message:

When advertising the laptop, I remember it being said that PaintShop

software would be shipped separately. I have received the laptop, which I

am pleased with, however I never received the separate package with the

PaintShop software. Is there anyone I can speak to regarding this?

Browser string:

[redacted] ----------------------------------------------------------

End of Message

Within 24 hours, I received the following reply:

[email protected]

Aug 5

to me

Hello **. [redacted],

Thank you for emailing QVC and for allowing us to address your concerns

today.

We are happy to learn that you are pleased with your purchase of the Dell

Notebook and apologize for any disappointments with not yet receiving your

bonus PC Treasures Software Suite.

We have forwarded an email to the appropriate department making them aware

of your situation and request that this software be forwarded to you as

soon as possible.

Please allow 7-14 days for receipt of the software suite.

Thank you for bringing this matter to our attention and we appreciate your

patience.

Regards,

[redacted] As of September 2, 2013, I still had not received the software, so I sent the following email to the company:

-------------- Original Text -----------------

Date : 9/2/2013 6:25:00 PM

CSWeb Customer generated Email at 09/02/2013 6:20 PM

----------------------------------------------------------

FirstName: [redacted]

LastName: [redacted]

EmailAddress: [redacted]

Member Number: [redacted]

Regarding: Order Number: [redacted]

Product Description:

PC Treasures Software Suite

Message:

I previously emailed regarding the PC Treasures Software Suite that was

supposed to ship when I ordered my Dell laptop. I received an email on

August 5 stating that I should receive this software within 7-14 days. As

of today I still have not received the software. Is there anyone that I

can speak to about this?

Browser [redacted] ----------------------------------------------------------

End of Message

And within 24 hours I received the following reply:

Received 8:41PM 9/2/2013

Hello [redacted],

Thank you for emailing QVC.

Upon review of the Dell notebook from order [redacted], there was not a PC Treasures Software bundle included with this purchase. This has also been reviewed at the corporate level and is further confirmed that additional software was not included. However, Microsoft Office Home & Student 2013 is included on your notebook.

Thank you for your patience and understanding.

We look forward to serving you again in the future!

Regards,

[redacted]Desired Settlement: I would like to receive the software that was advertised. A big part of the reason I purchased this laptop was for the added software.

Business

Response:

September 10, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding the Software that comes with her Dell Notebook. Our Computer Escalation Department researched it and discovered that this Notebook does not come with additional Software. We regret any confusion or misunderstanding. If **. [redacted] would like to return the item, please have her call me at ###-###-####, or ###-###-####.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The current ad for the same computer states: "From Dell. Plus, there's

software to get you started (ships

separately), with programs like Adobe Photoshop Elements 11 and Family

Tree Heritage Platinum 8. Four-year subscriptions to Premier PC Support

and McAfee Antivirus Plus offer peace of mind From PC Treasures." (This is from QVC's Website). This

is the software that the television ad referred to when we ordered out

laptop. When we contacted the company about the software, their initial

statement to us was that the software would be shipped within 7 to 10

business days. It was only after we did not receive the software and

contacted the company a second time that we were told this software is

not included in our package. Inclusion of this software was and the

advertised price were the deciding factors in purchasing this laptop.

We do not want to return the laptop, we want the software that should

have been included with it.

Regards,

Business

Response:

September 30, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding the Software that comes with her Dell Notebook. Please have **. [redacted] contact me at ###-###-####, so we can discuss her inquiry. I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Sincerely

Review: We purchased a [redacted] washer from QVC on August 15th, 2014 for $1199.96. It states on the site that we will be contacted within 7 business days to schedule a delivery. My husband and I have called QVC for help in getting a hold of the company they are using to provide the delivery service because they are not answering their phone or calling to schedule the delivery. They did call me on August 27th at 5:20am to say they would send the washer to their warehouse. What that means, I do not know. QVC has blown us off and lies by saying you will receive a phone call within 48 hours from their supervisor. Once QVC even promised that the delivery company would call us no later then last Friday the 29th of August. No one from either company is returning any phone calls. QVC has reduced the price of the washer since our purchase. We called to day to ask for a price adjustment but they would not honor it even though we don't have the product yet!Desired Settlement: We would like the price adjustment of the washer from $1199.96 to the current price of $1119.96. We would also like some kind of reimbursement on the shipping and handling fee as the handling of this has been horrible. We would also like the washer delivered ASAP, so a phone call to schedule the delivery is needed desperately.

Thanks for your help.

[redacted] and [redacted]

Business

Response:

September 5, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer stated she ordered a [redacted] washer from QVC on August 15th and the QVC website stated she would he contacted in 7 business days to schedule delivery. Our customer did not received the call in the expected time frame and not able to obtain a phone number of the delivery agent to set up delivery, Since our customer ordered this product the price has dropped and when she asked for a price adjustment, her request was not honored. Our customer is still waiting for her delivery and wanted an update. She is also asking QVC to honor her request for a price adjustment, our customer is being billed $1199.96 and the new price is $1119,96 a difference of $80.00 and a discount on the shipping and handling.QVC reviewed our customer's complaint and confirmed an order for Item [redacted], [redacted] 5.6 Cu. Ft Top-Loading Washer - White on Order [redacted] placed on August 15, 2014. QVC was unable to have this order processed in a timely manner due to the [redacted] being used on this order did not fully verify for our customer. Their billing address for the card did not verify with the billing address on our customer’s membership account due to a recent move. This situation was finally rectified and our customer’s order was forwarded to the vendor for processing on August 20, 2014, Our customer did receive a call from the vendor on August 27, 2014 advising her they would be sending the unit to their warehouse and have an agent call to set up delivery arrangements.QVC researched further and the latest information on the delivery for our customer is scheduled for today, September 5th.At this time our customer has not been billed for this shipment and when the billing has been finalized, as a customer courtesy, will be happy to issue the price difference of $80.00 and additionally $50.00 in a shipping adjustment.QVC apologizes for the inconvenience our customer experienced with this order and appreciates the opportunity to respond to this complaint.Sincerely,Dolores DOffice of the President

Review: I shipped back a defective tablet ,I have a signed receipt that it was received by the returns dept,dated 7/24/2013 by a [redacted] at 12:07 pm,,qvc denies they received the return,even though its a us postal receipt with delivery conformation,signed by their employee,,they still keep billing me,I'm owed a refund of$74Desired Settlement: Refund of easy pay installment$75

Business

Response:

Please see attached response

Review: I purchased a "today's special value" on June 18,2013..It was a DysonDC39 Multi floor Cannister vaccum & AM01 Dyson Aair Multiplier...my order number was [redacted]....These items were shipped separately..The air multiplier arrived broken, having a crack in it..I called QVC for a replacement..They said this item was unavailable..Upon further research they said they would have to replace the entire order..I was to use the return label and return both items....I returned the items via USPS on June 21....I called about a week later and was told the items had not yet been received....I called again a few days later and was told the items were received....A replacement of the entire order would be sent to me from the warehouser & I would receive an email when the items were shipped..My email address was verified by the QVC customer service person....I called again on July 7 to find out where my order was..The QVC Customer service rep said my order was cancelled on July 2!!....I had never cancelled my order was witing for my order to arrive!!...They said they could regenerate my order..I asked for a supervisor to let him know what happened...He said he'd send my order out, expediting the shipping..AT this point I was without the air multiplier for at least 3 weeks and would have enjoyed using it during that time...They offered no compensation for their error and had no idea who cacelled my order....I did notice they credited my Discover card for the 1st "easy payment"....However after further looking over my credit card statement I saw That QVC charged me $10.45 on June 28, for the cost of the return postage....Again I had to call QVC..The representative said that this was the return postage charge..I had put the return slip in both packages stating that the items were being returned because one arrived damage....No one obvioulsly read that..That did credit my account for the $10.45...At this point the aggrevation was not worth the replacement of my items without any compensation from QVC, except we're sorry......Sorry.??..they failed to replace my order, cancelledit and had the nerve to charge me for the return postage....Desired Settlement: For Revdex.com records and some sort of a reply and explanation from QVC and rto alert others of this poor customer service

Business

Response:

Please see attached response

Review: I ordered a bed and they brought the bed to me and it was damaged so they said they would bring me a new one. I will not pay for something I can not use until I receive the new one. At this time they removed money out of my account with out my permission because I don't have the productDesired Settlement: to refund the money until I receive the undamaged bed

Business

Response:

Please see attached

Review: Neither QVC, nor [redacted] knows where my package is.

I placed an order and when I received the tracking information, it does not give an estimated delivery date, nor can I see where my package is. I contacted [redacted] and they said that QVC had a "3rd party" pick up the package, therefore it is not in [redacted] hands and it is not traceable at this time. They also told me that from the time the package was picked up, which is the last thing shown in the tracking information, it would absolutely arrive to my home by end of business today, 1/30/2014, [redacted] Ground only takes 2 days from [redacted], VA to my house according to [redacted] and their shipping map.

I contacted QVC to find out if they had any information and they said that [redacted] has my package and that they have an estimated delivery date of 2/3/14. That was estimated before I even purchased the item and is only a general estimate. [redacted] gives actual dates that only change if something goes awry or there is bad weather. I was also assured that the current weather conditions have no affect on any [redacted] shipments in our area at this time.

QVC charged me $20.44 for the [redacted] Ground shipping of my order. That would mean that it would be here by [redacted] Standards and be traceable at all times. It is not. It will not be here, by assumption, for 4 more days. That is the speed of a [redacted] Parcel shipment, which is slower. If I wanted that, I would have paid for that. [redacted] does NOT have the package at this moment, as it is in the hands of a 3rd party, NOT QVC and NOT UPS.

I've called QVC and gotten nowhere and also emailed and the guy gave a very scripted answer which told me nothing except the obvious that I can already see by looking at my account. QVC estimates delivery times for everyone, and I wanted an actual delivery date, which if [redacted] had my package, like I paid for, they would be able to tell me.

My QVC Account is under my email: [redacted]

Order number: 4285064735

Order date: 1/27/2014

[redacted] Tracking Number: [redacted]Desired Settlement: I want a refund in full of my shipping in the amount of $20.44. My shipping time is going to more than double, and not only that as stated above several times, [redacted] does NOT have my package, which is what I paid for. [redacted] states that QVC had a 3rd party pick up my package and no one can trace who that is or where my package is. I did not pay for that. I paid for it to be picked up and delivered by UPS, not a 3rd party.

Business

Response:

February 12, 2014

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.

QVC records show that the package in question was delivered to our customer on January 3lsl. The postage that our customer paid in the amount of $20.44 was refunded on January 31st to the [redacted] credit card used on the order. The estimated delivery date of the package was February 3rd.

Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.

Sincerely,

Review: Ordered folding x-mas tree thru QVC-Lori Grenier product, worked for 20 days , now lights are mostly out, price tag $130, bulbs should last longer than 20 days at that price, was told by lori grenier support group to check all 300 bulbs for breakage or not working , product states one bulb out the lights stay on ,these don't , have checked bubbles nothing broke. Support group now wants me to go out and buy new bulbs and check all bulbs that are out about 150. Have spent enough time on a inferior product at a pricey cost, and no customer satifaction.Desired Settlement: A refund on product or replacemnt at $130 cost of not working product , Thank You

Business

Response:

December 20, 2013

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.

I took the liberty of contacting our customer about the issue with the Lori Grenier folding Christmas tree. I left a message apologized to our customer that the tree will not light. I informed our customer that a refund in the amount of $160.05 will be issued to the credit card on file [redacted] ending in [redacted]. I provided my number if they need to discuss this refund.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely,

?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

QVC was more than proficient in handeling the matter as well as [redacted] Grenier from the Lori Grenier company, my thanks again to Revdex.com in regards to this matter fully resolved.

Review: I ordered Air Innovations Clean Mist Ultrasonic Humidifer and have not received it but paying for it and this is illegal and I what the money refund to meDesired Settlement: refund of 2 payment of 27.36 refunded to me for a total of 54.76 plus shipping an handling charge

Business

Response:

December 4, 2013

Dear [redacted]:

The following letter is the response from QVC, Inc to the complaint filed in your office by our customer. Our customer is reporting he ordered a humidifier on September 23, 2013 under QVC Order Number [redacted], Item [redacted] and has not received the product. QVC has billed his Q Credit Card for the 1st and 2nd installment of an Ez-pay billing plan. He is asking for a refund since he never received any product.

QVC’s records show this order was shipped to our customer on September 20, 2013 and unaware he had not received the shipment until he contacted our Customer Care line on November 23,2013. Our QVC supervisor sent a replacement order at our customer’s request and this order shipped November 25, 2013, We confirmed with our customer he received the replacement shipment and has returned the product, reporting it is defective. QVC is issuing a refund in the amounts of $27.36 twicc for the 2 Fz-Pay hilling we received and cancelling all future billing on this order.

QVC appreciates the opportunity to respond to this complaint and considers this matter closed.

Sincerely

Review: received this lap top 12/12/2012 and started having problems I started calling qvc but started getting the run around they started telling me to call ** to help with then trying to get this fixed the 30 days past for returning it and laptop still does not work right after 8 months trying to get help fixing it .I sent it away 3 times and been on support for 8 months and everyone give me the run around saying thet can fix but no ones has fixed it yet in 8 months I want it replaced I all ready been told they have problems with this laptop .and lap top is still crashing and more problems its almost out of warrenty and I spent my whole time on support and sending it away only to have same problem .I want this replaced with no more run around saying we can fix it 8 months been to longDesired Settlement: I want a refund or a replacement better then what I bought for all the trouble I went thru the last 8 months

Business

Response:

August 8, 2013 **. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA. 18508

Re: [redacted], [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding his ** Laptop. Our Computer Escalation Team has been researching this issue. The computer was purchased on November 24, 2012. Our records indicate that he first contacted QVC in July of this year. This issue has been escalated to the highest level with the vendor. This item is still under warranty with the vendor and **. [redacted] needs to go through the warranty process with **. This computer is not returnable to QVC.

Thank you for the opportunity to respond to this inquiry.

Consumer

Response:

within the thirty days I contacted qvc and they had me contact ** well ** took so long to try to help me it past thirty days and did not know at that time it was a lemon that is still sitting here with me after 8 months of run around with qvc giving me the run around saying contact ** I did not buy from ** qvc should had refunded because of 10 times on phone support and sent away laptop 4 times and kept getting it back not working right .they did not care that they are losing a customer from many years with them. sold me a lemon and did nothing to help me should have just refunded me to keep a good customer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

August 23, 2013 **. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA. 18508

Re: [redacted], [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding his ** Laptop. Our Computer Escalation Team has been researching this issue. The computer was purchased on November 24, 2012. Our records indicate that he first contacted QVC in July of this year. This issue has been escalated to the highest level with the vendor. This item is still under warranty with the vendor and **. [redacted] needs to go through the warranty process with **. This computer is not returnable to QVC. Although **. [redacted] is rejecting my response, QVC’s position has not changed.

Thank you for the opportunity to respond to this inquiry.

Office of the President

QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I contacted them with in the thirty days but they wanted me to try contacting the vender first by the time I did this getting the run around qvc would not take the return and is at fault for the run around that cost my 8 months of trouble of no one helping me

Regards,

Business

Response:

August 8, 2013 **. Allison [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA. 18508

Re: John [redacted], 9633880

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding his ** Laptop. Our Computer Escalation Team has been researching this issue. The computer was purchased on November 24, 2012. Our records indicate that he first contacted QVC in July of this year. This issue has been escalated to the highest level with the vendor. This item is still under warranty with the vendor and **. [redacted] needs to go through the warranty process with **. This computer is not returnable to QVC.

Thank you for the opportunity to respond to this inquiry.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] THIS COMPANY HAS BEEN NOT HONEST AND I AM DONE WITH THEM

Review: [redacted]

I am rejecting this response because:

Regards,

Review: On 1/19/14 I responded to a link (printed copies of link available and/or attached) from QVC, Inc. (100 QVC Blvd., Rocky Mount NC 27815) on [redacted] which advertised a [redacted] computer for approximately $679-$829 with a suggested retail price of $2274.87-$2473.87.

On 2/11/14 I received a [redacted] (receipt listed it as [redacted] 15 Laptop AMD A10 Quad Core 8GB RAM 1 TB $678.98) in the mail. I immediately checked the model and system of this [redacted] with [redacted] (and also other manufacturers with similar components) I was told by [redacted] that this laptop retails for $599. I learned that QVC had sold me a computer which retails for $599, not $2274. I immediately notified QVC, Inc. and requested that they provide me something in writing which specifies that the suggested retail price of this computer is over $2400. They responded that they had no such document and I should return computer.Desired Settlement: I am requesting $5000 (four thousand dollars) or some mutually agreeable mix of computer equipment and money. QVC is operating in a reckless manner and preying on unsuspecting consumers they should be willing to compensate me in a manner that would send a message not to do this. In fact I looked on their web site and similar ads for the same computers are still appearing as of today 2/24/14. QVC has no intentions of dealing honestly with consumers. I have been informed by my fiance, a local attorney, that such deceptive advertising falls under the Texas Deceptive Trades Act and if I were to pursue a civil claim QVC would be subject to treble damages plus attorney fees. In this case estimated damages would be the difference in the sale price and suggested retail price times 3 ($2200 - $678 x 3 = $4566) plus attorney fees (conservatively $3000). Total damages would easily be $7500.

Business

Response:

March 6, 2014This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer's suggested retail price for the [redacted] 15 Laptop is based not only on the computer itself, but also on the various software products and technical support that QVC bundles and promotes together with the computer (including, but not limited to, [redacted], lifetime Premier PC Support, antivirus Software, and one year subscription to [redacted]. These extras are not included in the price listed on [redacted]'s website. Thank you for allowing QVC the opportunity to respond to QVC's customers complaint.Sincerely,

Consumer

Response:

Please see attached rebuttal

Review: I returned a pair of Huggie 14k gold hoops on 5/15/13. I have yet to see the return on the QVC website under my account. I did however, send an email with an answer of my order return of Ticket# [redacted]. The order number was [redacted]. It read that 76.80 was refunded to my Qcard and would appear in 2 billing cycles, but in the meanwhile, my statement online reads that I owe 0.90! I have tried to pay this, but cannot because the amount is so small! It requires at least 1.00, but them is states that this is too much!

I was also charged a late fee of 25.00 for this order after I had returned the earrings. This doesn't look very well on my credit report. I pride myself in having Great Credit and I will not allow this company to damage it.

Please help me with this issue?Desired Settlement: I would like the late fee to be deleted from my account in the amount of 25.00 + 1.50. I would also want them to remove the 0.90 they claim I owe. I would then like an apology from this company. I have been a customer of QVC for many years. Too bad this had to happen.

Business

Response:

Please see attached response

Review: BEWARE OF THE QVC SCAM, LIES AND GAMES THEY WILL MESS YOU UP

Order Number: [redacted] and [redacted]

I had 2 orders waited about 2 weeks, logged in to check when I will get my products, and I get a message saying my account has been suspended. So I then called customer service, to see why, they claim my bank, refused to comfirm the information when they called of my credit card. This is a lie, because my roommate, has an account with the same bank as I do, and she has ordered from them before with the same exact kind of card, so why can she place an order under her own qvc account, with no problems, but when I do, theres a problem. It takes to [redacted] seconds to swipe my [redacted] card, so there is no excuse for this. It doesn't take a whole month to deliver a TV either. I hate QVC , now I find even on their own site, and complaint sites, that QVC regularly does this to paying customers when they run out of merchandise, why the [redacted] does the customer have to suffer? QVC doesn't care about you they just want your money, I will give them one week to make things right, other wise I am posting this on a popular blog, and joining in a class action lawsuit with others. I want my order delivered and processed TODAY, without lies and excuses. I hate being scammed, why does QVC have so many complaints? Now we have no tv, to watch and my girlfriend doesn't have a present for her birthday, thanks a lot [redacted]!Desired Settlement: I want my order, ran processed and delivered with rush shipping at the end of the week, or I will make a website about QVC and their scam, unsavory tactics. Its just plain wrong man, and get your shipping department in order.

Business

Response:

See attached response

Review: I have been a customer of QVC for years and would use the Easy Pay option from time to time. During the security breach at [redacted] in late 2013, my bank cancelled my debit card on December 23rd and issued me a new debit card. I forgot to update my payment account information with QVC which contacted by email in January for me to update it, which I did. They then contacted me again on Feb 7th and asked me to update it again and to be sure to click the "submit" button. I went into my account again and made sure I clicked the submit button and emailed them to make sure they got my updated information. I didn't hear back from them and got a letter from a collection agency 10 days later. I contacted QVC and they wouldn't even talk to me about my why this happened and have blocked me from viewing my account information. I've also called the collection company and had to leave a message and they have not called me back. I got online with the collection company's website (GC Services) and tried to pay my bill online and they don't even have my account number in their system.Desired Settlement: I want this removed from my credit report if it shows up on there. I have read other complaints online about QVC and I am not the only one that this happed to during the mentioned time period. I'm wondering if something was wrong with their software.

Business

Response:

February 28, 2014

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our customer.

Our customer advised your office her [redacted] Credit Card was cancelled by her bank due to the recent security breach at Target. She forgot to update the orders placed with QVC billing to the old number and provide her new [redacted] number. Our customer received notificalion for a past due amount of $ 19.10 for order [redacted] Item [redacted] Battery Operated Callus Remover and contacted QVC to have the new card billed. Our customer updated her new card on the QVC website and on February 7th received another message to update the card. Our customer again updated her card using the website and it is unclear why the card was not applied to the past due ez-pay installment.

QVC researched this account and discovered our customer ordered this item twice, Her first order [redacted] ordered in October was billing in 2 ez-payments of $19.10 and the 2nd order [redacted] for 3 units of item [redacted] billed for a total of $109.18 in full at that time. QVC also confirmed our customer supplying her [redacted] on our website twice and unable to determine why it was not applied to the payment. Our customer's account was sent to [redacted] collections on 2/17/14.

QVC made the corrections to our customer’s account today and billed the requested amount of $19.10 to her [redacted]. The collections agency has been notified this debt has been paid. We want to assure our customer the agency does not report information to the credit bureau. QVC’s customer QVC account is now open for her use.

We apologize for the concerns this situation caused our customer and happy to rectify the issue for her.

Sincerely,

Review: I purchased a recliner chair on flex pay plan. the chair was delivered as promised on 6/10/2014. I am dissatified with the chair and called QVC on 6/11/2014 to return the chair. after 5 or 6 calls to customer service QVC has only made excuses why the chair has not been picked up. My last call on 7,1,2014, I spoke to Veronica...she assured me that the pick up would be made within 1 week. I expressed concern that I would be charged the 2nd installment of flexpay even though it was QVC that dropped the ball on the return. Veronica put me on hold and spoke to her supervisor Jan and told me I would not be charged. The charge was made to my card on 7/3/2014. Qvc has done nothing but make excuses and ouright lie to me....Desired Settlement: return scheduled and money refunded

Business

Response:

July 9, 2014Dear [redacted],This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer.I took the liberty of contacting our customer. He informed me that as of today the chair was not picked up but he did receive a call that it will be picked up on July 10. I provided my information to our customer he will contact me when they are picked up.Thank you for allowing QVC the opportunity to respond to s customers complaint.Sincerely,Janet S[redacted]Office Of the President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have viewed a computer sales ad on my tv. this ad stated a computer that comes with full version of microsoft office and student software, life time virus scan and many other software programs. on the show it showed discs and the person showing the computer said if you were someone that did not want one of the programs it was your choice that you just did not install it. I have a complete folder of emails and the ads that show this is what was represented. I got an email that said the computer ad was wrong that it did not come with the microsoft office but the price was right. I responded asking what they intended on doing about it because clearly the show and the ad I have says it comes with it for the price I was paying for the computer. They also said that the price that was listed was the actual price of the computer I am getting and it was shipped. Why would they ship something if they knew I was not happy with the item because it was not what they said I would get for the $$ I paidDesired Settlement: The item is already shipped. I think I am intitled to the item as it was advertised. I bought it because I do use microsoft office with the internet key to unlock the program and that and the life time virus scan was one of the big reasons I made this purchase. The computer will be here soon and I will not open it until I hear from you but I feel that they should send me a separate box with the full version of the software that was not given to me in this box and I want to be sure that the computer is exactly as they had advertised. Nothing more, nothing else. I could not figure out how to send along my paperwork for your review. If you have an email address I can send it to, I will be glad to do that also.

It appears that they are not intending on doing anything to make this situation right.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I got an apology for the error from the company and got everything I was promised. I am very happy with my purchase and the outcome of the complaint.. Please close the case

Regards,

Review: I recently updated the credit card used for Easy Payments, which are payment installments for a product that has been received. Twice more (in response to threat of collection letters) I authorized payments to be taken from my new credit card number. The amount due was 3 payments of $10.84 and I was told QVC had received the full amount due via their own customer service interface online. I have continued to use this card for further purchases with QVC. When I attempted to make a purchase yesterday via the company's iPad app, I was informed that my account was suspended. I contacted customer service via email and was told I had to "call [redacted]". After researching online, I discovered [redacted] is a collection agency. When I asked QVC for clarification, I was told my account was closed because Easy Payments could not be processed and that I should "call [redacted] about rectifying the situation and reopening my QVC" account.Desired Settlement: QVC should fix their payment systems so they show the 2 payments I received. I expect my credit report to be adjusted to show payment in full and no delinquencies because of their error. I also expect an apology and my QVC shopping privileges to be restored in the event I choose to do business with them in the future.

Business

Response:

November 11, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton PA 18508

Re: Case #[redacted]

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First I would like to apologize for any inconvenience our customer has experience with updating her credit card information. Our records indicate that a check was received on 11/5/13 and applied to the outstanding ez pay. QVC has updated our customers account with this information. No information regarding delinquency has been reported. A phone message has also been left for our customer with this information.

We again apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely

Review: On December 29, 2012, I purchased from QVC the [redacted] Titanium Anti-Virus 2013 Lifetime (7) computers, Order # [redacted], Order total $100.24. They advertised that I would be able to use the product on 7 computers and that I would have state side technical support, that I'd be able to talk to an American, and would have lifetime technical support for the life of those 7 computers. They stated that it would be the last anti-virus program I'd have to buy for the rest of my life.Recently, after accessing one of the [redacted] popup 'monthly' windows my computer froze up and stopped working. I called QVC for the [redacted] support number. I then called [redacted] support, the call went to [redacted] where they told me I would have to buy their support package to talk to someone. I called QVC back and told them what was happening. QVC gave me the same number to call again and a 'warranty' phone number that went straight to a voice mail box. I called [redacted] again, this time getting the Philippines (who stated they don't have a state side service and they don't show that I have purchased the technical package because I asked to speak to their technical support team to remotely access my computer). They wrote down my computer problem and said they would pass it on and I would communicate through an email. I told them my computer was frozen up and asked how I was to access the email. I was able to put a [redacted] SD card into the slot in my computer and backup my files but couldn't access anything else. Once in a while I've been able to access the Internet Explorer so I was able to see the email from [redacted] and sent them what they were looking for. But for the most part I had no access to my computer and its programs.It has been almost a week, and another [redacted] window popped up, this one I was able to click on, run an update and now my computer is working again, no thanks to QVC's false promises or [redacted]'s lack of customer/technical support. I trusted my computer to them.Desired Settlement: I trusted my computer to QVC because they recommended [redacted] and made promises that were just lies. This needs to be regulated. QVC hosts/guests shouldn't be allowed to lie to get a sale.I almost lost my computer and all the information on it because I trusted QVC and [redacted]. I tried to explain this to QVC on how important this was, it was more than the $100 I spent on the product, it was trust lost, and 5 years of computer info lost. I love shopping at QVC but regulate them.

Business

Response:

September 15, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer reported she purchased [redacted] Titanium Anti-Virus 2013 Lifetime (7) computers. Our customer also stated this product was presented as having US tech support and a lifetime of technical support for the life of the 7 computers.Our customer recently experienced a problem with a computer this program was installed on and called [redacted] for assistance. The call was taken in [redacted], Italy, Our customer was advised she would have to purchase their support package in order to speak with someone, Our customer then contacted QVC and again was provided the phone number to contact [redacted] for assistance, this time reaching the Philippines. After some time working through e-mail, our customer was finally able to have a working computer again. Our customer stated she feels there were false promises made in regards to this product, She expected to be assisted by US tech support. She has not received the customer/technical support she expected. Customer almost lost 5 years of information stored on her computer and feels the presentation was misleading.QVC confirmed our customer purchased this product under Order [redacted], QVC Item [redacted]. This product is an anti-virus protection and has scven applications which can be used for seven uses or seven different computers to prevent viruses. Reviewing the issue, there were two phone numbers which our customers are reserred so sor assistance. The first number is for PC Treasures Premier, they would be able to assist with instillation and obtaining missing serial numbers for the product. This service is US supported, The 2nd phone number [redacted] is not US supported. They are the technical support for [redacted]. Our customer should not have been asked to purchase a support package in order to receive any assistance. We are also unaware of calls being taken in [redacted], Italy for this company. If our customer would like to provide the phone number she called to reach this location we would be happy to research this further.QVC will also be happy to reach out to the vendor of this product if she needs additional assistance.Our customer can reach me directly Monday through Friday from 9am-5pm Eastern at [redacted], Ext [redacted].QVC appreciates the opportunity to respond to this complaint in an attempt to respond to our customer's concerns,Sincerely,Dolores DOffice of the President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:I don't know if you actually READ the response letter from QVC, but all it is, is a 2-page letter stating my complaint and offering a QVC phone number for me to call. They didn't offer any solution.They also stated falsely that my computer has been fixed - which it has not. The [redacted] program isn't working, I can't update it or scan with it to find the problem, or process any of the other features of the program. There isn't any fast way to fix a computer that hasn't been diagnosed yet because I haven't been able to talk to anyone at [redacted] yet to get it fixed. Then my internet went down for a day, so I plan on calling them on Friday when I have time to actually work on my computer. I have spent many hours on my own trying to get it fixed.I remember watching the QVC program where the hosts stated that we would have US technical support. Feel free to go back and watch their videos of that day that I purchased the [redacted] program. It was definitely false advertising. Yes, I will call QVC, but I'm not accepting this worthless letter as a response. I am holding both QVC and [redacted] responsible.

Regards,

Business

Response:

September 24, 2014Dear [redacted]:This letter is the response from QVC, Inc to the recent rebuttal our customer submitted to your office. Our customer is not satisfied with the response she received from QVC regarding the purchase and presentation of item [redacted] a [redacted] Titanium AntiVirus 2013 Lifetime (7) Computers.Our customer is, in her response, slating we falsely responded her computer was sixcq, We were only re stating the information our customer supplied in her original complaint to the Revdex.com datcd 9/06/14. In this complaint our customer stated after a week “another Micro Trend popped up, this one I was able to click on, run an update and now my computer is working again.” Our customer also stated QVC has not offered any solutions to assist her with this problem. QVC offered to assist this customer by having by having the vendor of this product contact her and assist her, We asked her so contact QVC and I provided my direct contact information for her convenience. As of today’s date we have not heard from our customer, Our invitation for assistance is still open if our customer would like to contact me.I am in the office Monday-Friday from 9am-5pm. My contact number is ###-###-####, Exl [redacted].QVC appreciates the opportunity to again respond to this complaint.Sincerely,Dolores DOffice of the President

Review: Billed for several returned dell laptops

I purchased a laptop from qvc sevral months ago. When it finally arrived two months late.. I returned it since it wasn't what I requested. I canceled my order and sent the first laptop back. I was surprised to find another laptop had been sent to me without my request or knowledge. I contacted qvc once again to return this second laptop. As requested I dropped it off with the provided label to the local USPS.

A few weeks later I noticed several charges to my bill me later account. After repeated phone calls this issue remains un resolved and I continue to be hung up on and charged for both returned laptops.Desired Settlement: Remove all charges from my bill me later account and provide a written letter of apology.

Business

Response:

August 8, 2013 **. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA 18508

RE: ID# [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by **. [redacted].

QVC records show that a refund for item [redacted] Blue, Dell 15" Touchscreen Notebook - Intel Core \1, 8GB RAM, 1TB HD was issued to **. [redacted] Bill Me Later credit card on August 7th. **. [redacted] should allow 72 business hours for this refund to show.

Thank you for allowing QVC the opportunity to respond to **. [redacted] complaint.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I had the worst ever customers service experience ever, I was bounced around to different departments. Also QVC INC, lost my returned package then took forever to get my refund on my bill me later account. I will NEVER shop with QVC again once again it was the worst experience I ever had. Rude customer service agents,horrible supervisors hung on me while I was complaining about the level of customer service I received. Everytime I called the corporate office lines always busy just HORRIBLE!!!!! Very frustrating need better training, better tracking system for returned packages,nicer customer service agents.

Regards,

Business

Response:

August 20, 2013 **. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA 18508

RE: ID# [redacted]

Dear **. [redacted],

This is the response of QVC, inc. ("QVC") to your letter concerning the complaint filed with your office by **. Cheryl Lyons.

QVC records show that a refund for item [redacted] Blue, Del! 15" Touchscreen Notebook - intel Core i7, 8GB RAM, 1TB HD was issued to **. [redacted] Bill Me Later credit card on August 7!h. **. [redacted] should allow 72 business hours for this refund to show. I do apologize to **. [redacted] for the issues with Customer Service. QVC's corporate office is a small group of people and we do contact customers in the order they are received. I see from QVC records that **. [redacted] spoke to one of our corporate representative on August 6th and was given the refund information.

Thank you for allowing QVC the opportunity to respond to **. [redacted] complaint, QVC considers this matter closed.

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Description: Television Home Shopping, Advertising - Direct Mail, Buying Clubs & Group Purchasing Service, Shopping Service - Personal

Address: 1365 Enterprise Drive, Mail Code 330, West Chester, Pennsylvania, United States, 19380

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