QVC, Inc.

Review: On September 21, 2013 I purchased a new HP 15.6 Envy Touch Smart Notebook for $1273.05. When attempting to setup my notebook on Friday, September 27, 2013 I realized the notebook was used. I was unable to unlock the computer on the start up screen because the previous owner had registered their email address, password and picture. I spoke with a QVC employee who informed me that the model I ordered was sold out and no longer available. I was then told I could do a system reboot allowing me to have access to the computer. The QVC employee ensured me that he would have someone to call me on Monday from HQ in regards to issuing me a partial refund due to the fact that I was sold a refurbished/used computer. As of October 3, 2013, I have not received a call back and I have called 3 times this week. I feel like the company is trying to wait for the product to be non-returnable so that I will not be able to receive a refund.

Business

Response:

October 11, 2013 **. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania 1054 Oak Street Scranton, PA 18508

RE: ID# [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. (''QVC") to your letter concerning the complaint filed with your office by our customer.

QVC records show that QVC's computer escalation department is working with our customer as of October 10th to resolve her issue with the HP computer. She may also return the HP computer if this issue is not resolved to her satisfaction even after the 30 day QVC return policy.

Thank you for allowing QVC the opportunity to respond to **. [redacted]'s complaint.

Review: ON FRIDAY OCT. 18, 2013 AROUND 11:30 AM (EST) I CALLED QVC TO INQUIRE ABOUT BUYING A TABLET USING "FLEX PAY". AFTER MAKING MY SELECTION I ASKED WHAT THE MONTHLY PAYMENT WOULD BE. THE AGENT ASK ME FOR MY CARD NUMBER. THE AGENT SAID SHE WOULD HAVE TO INPUT MY CARD NUMBER IN THE SYSTEM SO THAT THE SYSTEM COULD CALCULATE THE PAYMENT. I GAVE THE AGENT MY CARD NUMBER AND WHEN THE AGENT TOLD ME THE MONTHLY PAYMENT WOULD NE $117.83. I TOLD THE AGENT I DID NOT WANT TO PAY THAT AMOUNT AND TO CANCEL THE ORDER. THE AGENT CANCELLED THE ORDER AND 10 MINUTES LATER MY CARD WAS CHARGED $117.83!! I WAS OUTRAGED!! I IMMEDIATELY CALLED QVC AND INFORMED THEM WHAT HAPPENED AND THEY ASSURED ME THEY WOULD TAKE CARE OF IT. I ASKED FOR A SUPERVISOR 3 TIMES AND WAS NEVER ALLOWED TO SPEAK WITH ONE.

I CALLED BACK ON SATURDAY MORNING OCTOBER 19, 2013 TO TRY TO GET A SUPERVISOR TO FIX THIS. FINALLY SPOKE WITH GLORIA AND WE DID A 3 WAY CALL TO MY [redacted] TO CORRECT THE PROBLEM. UNFORTUNATELY THE DEBIT CARD DEPARTMENT IS CLOSED ON SATURDAYS AND NO-ONE WAS AVAILABLE TO ASSIST US. MY ACCOUNT WAS NOT CHARGED YET, BUT MY AVAILABLE BALANCE IS REDUCED BY $117.83.Desired Settlement: I WANT QVC TO CALL [redacted] AT ###-###-#### AND REMOVE THE PENDING CHARGE FROM MY CHECKING ACCOUNT. I WANT QVC TO CALL ME AT ###-###-#### AND LET ME KNOW THAT THEY HAVE CONTACTED MY [redacted] AND HAD THE PENDING CHARGE REMOVED!! AFTER PUTTING ME THROUGH ALL OF THIS BS THEY SHOULD GIVE ME THE TABLET, BUT I KNOW THAT'S NOT GOING TO HAPPEN!!! ALSO, I WILL BE POSTING THIS INCIDENT ON QVC'S "[redacted]" PAGE. JUST TO LET EVERYONE KNOW HOW THEY TREAT THEIR CUSTOMERS! AND LASTLY I WILL NOT BE DOING BUSINESS WITH THEM AGAIN, AND WILL TELL ALL OF MY "[redacted]" FRIENDS NOT TO DO BUSINESS WITH THEM!!!!

Business

Response:

October 25, 2013

**. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA, 1 8508

Re: #[redacted], [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the authorization for the Tablet she ordered at our company. Please have her call me if the authorization to her credit card as not been removed. My telephone number is ###-###-####, and I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Review: Purchased QVC Brand nonstick pans a few weeks ago. I used these pans a few times. The time before the last time I used these pans I noticed black spattering on my stove top after cooking. Did not see where is was coming from. This evening, I saw black spatter again, after cooking with one of these pans. Looked on rim of rolled top portion of this pan. There is a black substance dripping from around the whole diameter of this pan! Looks like some kind of a Black Glue or Black Oil. Now I am in a panic because my son ate the food from this pan for dinner!"Desired Settlement: Refund. Also would like to know what the black substance is as my son consumed it twice!!!

Business

Response:

October 14, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might have ingested some of the substance. On October 13, 2014, I received the request from our customer service department to call the customer as soon as possible. I left our customer a message on the same date and asked her to call me at [redacted] ext. [redacted]. I have not heard from her today and will continue to try to reach out to her to discuss her situation. Our customer stated that she wanted a refund for the product. The item does need to be returned in order to get a refund.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice of the President QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I did return the pans but have yet to receive a refund. Also, it alarms me that QVC does not want the pans back to evaluate the black substance which could be hazardous to ones health. A recall of the product might be warranted.

Regards,

Business

Response:

October 20, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the black substance that was on her pans and her concerns that her son might have ingested some of the substance. On October 13, 2014, I received the request from our customer service department to call the customer as soon as possible. I left our customer a message on the same date and asked her to call me at [redacted] ext, [redacted]. I have lest our customer several messages and she has not returned my calls. Our records indicate that the item was received in our warehouse and a refund in the amount of $51.78 was issued on October 18, 2014, Please have our customer call me if she wishes to discuss her inquiry.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice of the President

Review: I called on the phone multiple times and emailed approximately 50 or more times about a mattress and box spring issue. I gave the company a deadline to pick it up, they failed to pick it up intime. I wrote to the President of the Company after all of this. I never heard a word back from them, absolutely nothing. Poor customer service.

Another MAJOR issue, QVC is stealing postage and getting rich off of people returning items. They are charging for a postage that is way MORE than what it actually costs to return items. I have mailed packages back and marked out their $6.99 because it only costs $2.99 to send it to me. Why should I be charged triple to return it???? UNREAL. QVC needs to be investigated for unfair and wrongful charges for postage. This is unbelievable. This should not be allowed. They have to be stealing thousands of dollars from people.Desired Settlement: I want QVC to pay me the value of the mattress and box springs that legally was mine any way. I wrote to address the issue with the TOP management when phone calls and emails didn't work. Sorry, but fair is fair. I gave a deadline and they refused to meet it.

I want all of the over charges of postage returned to me. QVC is ripping people off. It is sad that this is allowed. They should be investigated and you can see all of the moneys that are stolen. They are charging $4 and $5 more that it actually costs to return products.UNREAL................................................. I am a hard working, tax paying citizen and this should not be allowed.

Business

Response:

Please see attached response

Review: I bought this from qvc because they claime product came with a five year warranty on the compressor as advertised. That is why I bought it. Three years later the compressor dies and the company they claim honored the warranty is not in business and I feel that qvc should not promise warranties on products they are selling unless they know the company is still in business. I bought this from qvc and want them to honor that warranty and allow me to return or get a refund on the product since they falsely lead me a consumer to believe I was buying a product with a five year compressor warranty. I am very upset I paid 270 for this unit and find out I paid extra for no warranty.Desired Settlement: refund or replace the unit

Business

Response:

Please see attached response

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is proof there was a five year warranty that qvc listed as one of the perks to buying this machine and yet knowing it would not be honored when they sold it as the company is not even active which qvc did not lost when they sold the product which is mosrepresentation of the product. I want qvc to honor the way they sold this product which was staing it had a five year warranty on compressor which mine died in three and they knew the company was not active to honor the warranty of the product they sold me.

Regards,

Review: I have been a customer of QVC for about 4 years(I haven't ordered anything maybe in 2 yrs) I ordered 2 different products from them on the same day. I paid with a prepaid card ([redacted]) They allowed one product through but the other product they did not. At this time my account was deactivated because they were unable to reach me by phone, they did notify me by email. When I called customer service I was told they do not take prepaid cards, yet I can not find this anywhere on there website, so I did not know they didn't take prepaid( it has the [redacted] logo) I talked to 2 reps within the week I was told on 12/5 that it takes 3 days and my account would be reactivated on 12/9 and it wasn't so I called on 12/11 and was told it takes at least 7 days for the corporate office to review it, so to call tomorrow(12/12) and when I spoke to that rep I was told that their corporate office closed my account, because they could not get a hold of me, yet I told both CSR's of my new phone number yet it was not changed. How can I be charged for one product on a prepaid card,that they don't accept, and not for the other product and then close my account. The first CSR I talked with took my bank card numbers which led me to believe my account would be reopened.Desired Settlement: I would like my account reopened and allowed to proceed with my purchase on the original easy plan and wish to have my product by Christmas as promised. I did nothing wrong.

Business

Response:

December 15, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our customer about her account, I contacted QVC's finance department about the account. They changed the phone number on the account and confirmed all information was correct with the credit card company. As of December 12th the membership account has been reopened.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,Janet SOffice of the President QVC, Inc.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

QVC has contacted me and reopened my account and told me I was able to resume ordering. Then I was contacted again because the name didn't match my credit card after all that was settled they said it was approved and I should receive my product by 12/23 if not sooner. Due to all the problems the first product I ordered was no longer available so I had to order something else in it's place, it was still a [redacted] system but it had a different game and I believe it was more expensive then the original one that I ordered. The holidays are stressful enough and the problems that QVC has caused has made it more stressful and I am very disappointed in QVC. I would like to at this time not accept or decline their response until I have received confirmation that my product has been shipped. Thank you and Happy Holidays

Regards,

Review: I ordered through QVC a [redacted] Floor Cleaner. I paid them off...See these payments on my bank account below. I paid them off with the last pymt of 176.87 and they did process through my bank. QVC got their money . My debit card was stolen after I paid them off but they were billing me some erroneous amount. I logged in and updated my account number with my new debit card and had a zero balance. I got a letter from the collection agency saying my account was turned over to them. WHY? I called QVC they said they cannot tell me what the charges are for. Again..WHY? They said call the collection agency. I did. They just want 44.00 dollars from me but cannot tell me why yet QVC said they have all the information. The agency just says I owe it and to pay it. I DO NOT owe it. I have been a great customer with them and [redacted]. I paid them off the steamer...so what are these 44 dollar amounts for? What is it and why are you saying I owe it. The steamer was only a little over 140.00..as you can see, I paid 2 small min payments earlier this year then paid it off on 4/22. I will file a lawsuit if this not resolved as this is affecting my credit report. You cannot charge me for amounts I do not owe.

April 22 DEBIT

QVC CC QVC EPAY

$176.87

Feb 14 CARD

QVC* $22.47

01/21/2014 CARD

QVC* $22.47Desired Settlement: I want these charges explained and removed and the collection agency needs to be informed.

Business

Response:

July 2, 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is stating she does not have a current debt for past due ez-payments and wanted information on which product is involved. She mentioned she made payments in the amounts of $22.47 on 1/21/14 and 2/14/14 and in April, made a payment of $176.87 to pay the balance in lull on a Bissell floor eleancr. Later she received a letter from a Collections agency claiming she owed a total of $44.00. Customer needs debt identified.Our customer may be confused between a Q Membership which lists all of the orders our QVC customers place paid by various Credit cards or cheek payments and a Q Credit Card, issued by [redacted] and a monthly statement is sent by them.QVC reviewed our customer’s records and found the following information.Order [redacted] for Item [redacted]for a [redacted] Platinum Plus Coffee Maker billed to her Q Credit Card and the Credit Card statement reflects a billing of $176.87 on March 19,2014 and then a payment of $176.87 posting on April 21, 2014. Our records also reflect Order [redacted] placed for Item [redacted], a[redacted] Floor Cleaner billing in 5 EZ-pay installments in the amounts of $22.44@ to a [redacted] Credit Card. QVC successfully billed 3 of the 5 installments to her [redacted]. We were unable to bill the 4 and 5th installments leaving a past due balance of $44.96.Our customer contacted. QVC after filing this complaint and paid the outstanding collection balance and this issue has been resolved.QVC hopes this information has been helpful and considers this matter closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On June 24 I received an email cancellation notice of WEN shampoo autodelivery product that I had scheduled to be delivered, due to a problem with a [redacted] card payment. I wrote and explained that in March, 2013, my [redacted] account had been hacked and I had to get a new card. I had called up QVC, and written to them on-line to tell them the situation and give them the new account card. This new card was used by QVC since April, 2013 for many purchases and they said the information I gave them about the new card was fine.

After receiving no explanation about the cancellation of a product I wanted to receive, I called on June 27 and was told that yes, customers had no way of knowing of the QVC policy of retaining an old card for autodelivery items, even after you notified them (and the new one was on-line on the site) and they had verbally said everything was OK about the change.

I was told that I had received an email on June 8 but I was out of town for most of June and when I just checked my email, I saw no QVC email about a [redacted] problem in my inbox, deleted files, junk files etc. The lady at QVC said they couldn’t do anything and when I told her I feel I was cheated, she put a $10 credit on my account, which I said would not be enough to cover the new cost of the shampoo, since that auto delivery had been a great deal.

I spend a great deal of money at QVC(which will be changing) and feel that I deserved fair treatment, even if I was spending very little. This is a QVC business issue hurtful to customers who have no knowledge about their business protocols and costs us money, not QVC. I felt that I deserved the WEN shampoos sent to me at the autodelivery cost and QVC did not want to do so.Desired Settlement: I want to receive the amount of WEN shampoos ordered on the autodelivery for the same price ordered.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is very satisfactory to me. I appreciate the prompt attention by QVC and the generous response. Thank you very much.

Regards,

Review: I called QVC t on 11/17 to inquire about purchasing a computer. Due to a long lead time / delivery time, I elected to purchase the computer elsewhere. QVC deducted the payment from my checking account, even though I never purchased the item. When I called to inquire as to why, I was told, "That's just a hold. That's the way we do things. You'll have your money released in a few days." Since I never even placed the order, why did they put the payment through?Desired Settlement: My money refunded to me and a stop to the deceptive practice.

Business

Response:

November 26, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your officc by our customer.

QVC regrets the concerns that our customer has regarding a charge for $84.99, for a computer, Our records indicate that it is only an authorization and not an actual charge. Please have our customer call our Customer Rervicc Department at ###-###-####, if the authorization has not failing off her crcdit card.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: problem returning a rachel ray pot set for even exchange.. refered to rachel ray who didnt respond and told to call back qvc. Supervisor [redacted] rude and unhelpful.Desired Settlement: complete pot set for new set

Business

Response:

October 17, 2013

**. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA 18508

RE: ID#[redacted]

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by **. [redacted].

QVC, Inc. ("QVC") expressly reserves the right, in the Terms and Conditions posted on its website, "to terminate any individual's right to access or use of the QVC Services or any feature or portion thereof."

In accordance with that policy, QVC closed **. [redacted]'s account after it observed a lengthy pattern of extremely high product return rate associated with her account. For example, during an audit of **. [redacted]'s account last year, QVC observed that out of 27 items shipped, more than 56% of the items were returned to QVC for a refund. This type of customer behavior causes undue strain on QVC's resources, particularly in its Outbound Shipping department.

Please be assured that QVC provided multiple warnings to **. [redacted] and afforded her many opportunities to remedy the situation before it closed her account. QVC records show that **. [redacted] was notified by letter on July 30, 2012 and again on November 2, 2012.

Thank you for allowing QVC the opportunity to respond to **. [redacted]'s complaint QVC considers this matter closed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the pots should be honored for exchange based upon length of loyalty as a customer.

Regards,

Business

Response:

October 28, 2013 **. [redacted]

B13B of Metropolitan Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, .PA 18508

Rc: Case #[redacted]

Dear **. [redacted]:

This letter is a follow up in response to the complaint recently filed with your oHioc by our customer. I will he happy to respond.

The warranty in question is with Rachael Ray not QVC. As previously stated our customer may take full advantage of an exchange of merchandise by following the warranty proccss to lmye the product exchanged, I have enclosed a copy of the warranty.

Again wo apologize for any inconvenience this may have caused our customer. If additional assistance is needed I can be reachcd at ###-###-####, Monday - Friday 9:00 am - 3:30 pm EST.

Thank you for allowing QYC the opportunity to respond to our customer’s complaint.. QVC considers this matter closed.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

the vendor sent me a lid, but doesnt match the set I have.

Regards,

Review: QVC is attempting to charge future Easy Pay payments to the credit card on file. I recently updated the credit card information

but noticed multiple attempts to charge the card. The next installment should be July 23, 2013 but five (5) attempts were made on July 12, 2013. Thank youDesired Settlement: Adjustment

Business

Response:

Please see attached response

Review: I was invited via a letter by QVC to purchase ite** on the flex pay promotion and did so at their urging. I ordered one purchase online [redacted] (order for a gold [redacted] necklace); the second was [redacted] - the eagerly accepted my down payment and then within 12 hours cancelled both transactions and closed my account. They informed me that I owe them $443 from [redacted]. I dispute this allegation and have not received a recent bill from an account 5 years old. IF they did not want to honor my purchase; that is there prerogative. However it is illegal to collect on an alleged payment by inviting me to purchase something else.

This constitutes and violates a plethora of laws and fair business practices.

produDesired Settlement: full refund immediately and cease and desist against Unfair, Unethical and illegal collection and business practices through misleading and fraudulent ad campaigns. I did not solicit QVC solicited me. I purchased in good faith. If I had an outstanding debt, which I do not think I do they could have informed me prior to misleading me into providing my credit card information. They pretended that I was purchasing a gold necklace product # [redacted] and a [redacted] Speaker system [redacted]. I have the email confirmation for the order of the [redacted] and the verbal order number of the necklace which I provided up front. I am on disability and very ill and do not need this stress.

Business

Response:

June 25, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the order that was cancelled by our finance department. Our records indicate that she spoke to a supervisor in finance and they explained to her that her account was closed due to an easy pay debt on another account. A letter was sent to our customer to show the easy pay debt. We do show an authorization for the order for [redacted] in the amount of $565.23. It is QVC’s policy to allow that authorization to fall off the credit card and not to contact the bank when there is an easy pay debt. Although the debt on the other account led to QVC’s decision to cancel the recent transaction, QVC made no efforts to collect on this debt by applying payments for these purchases to the old debt.Our records do indicate that a [redacted] order was recently shipped to the customer under order number [redacted]. This order never did cancel and her credit card was billed $69.43, the first installment of five easy payments. Our customer was advised by our customer service department that she could return the item for a refund.We will not be issuing a refund in the amount of $634.00. When the [redacted] order is returned, our customer will be issued a refund for the first installment of $69.53. The other amount of $565.23 was an authorization and not an actual charge.Thank you for the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The information is inaccurate. Once my account is credited in full, I will be happy to change the complaint. Until this happens, I maintain the [redacted] attempted to hold my monies for an alleged debt that is over 5 years old. Once I receive the refund, I will be happy to accept the response.

Regards,

Business

Response:

June 27, 2014Dear **. [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the order that was cancelled by our finance department Our records indicate that she spoke to a supervisor in finance and they explained to her that her account was closed due to an easy pay debt on another account. A letter was sent to our customer to show the easy pay debt. We do show an authorization for the order for [redacted] in the amount of $565.23. It is QVC’s policy to allow that authorization to fall off the credit card and not to contact the bank when there is an easy pay debt. Although the debt on the other account led to QVC’s decision to cancel the recent transaction, QVC made no efforts to collect on this debt by applying payments for these purchases to the old debt.We will not be issuing a refund in the amount of $634.00. When the [redacted] order is returned, our customer will be issued a refund for the first installment of $69.53. The other amount of $565.23 was an authorization and not an actual charge. On June 26, 2014, our customer spoke to someone in our office to state she would be keeping the [redacted] order and not returning it. No refund will be issued. Our customer has also confirmed that the pending authorization of $565.23 is no longer being held on her account.Thank you for the opportunity to respond to this inquiry.Sincerely,

Review: 1st incident

My first time ordering a product from QVC (Online) was around early to mid-December, 2013; I ordered a [redacted] tablet, on the Easy-Pay program as a gift for Christmas. The tablet was bundled with a case and an offer of lifetime support. With it being so close to Christmas, the eta for its delivery was January 8, 2014. I was comfortable with the delivery time, so I proceeded with the order. I started receiving shipments before the posted eta. Within the following weeks I received the Lifetime support package via US Mail. Shortly thereafter and after several delivery attempts, UPS delivered the second package which I thought to be the tablet and case. After signing for the package I noticed that the package weight only 2lbs and it seemed too light to contain a tablet, so I assumed that this was just a case. As I presumed the box only contained the case for tablet – but no tablet. However, I wasn’t alarmed at this because I again assumed the tablet would be delivered at another time. As Christmas drew near, I notice an email from QVC – which alluded to my order being delivered, and or completed. Noticing this I called QVC to inquire about the shipment – this was around December 27 or 28. I informed the QVC rep that I did not receive the tablet and that I only received the case for the tablet and the lifetime support offering. She didn’t’ seem to grasp my dilemma at first, so after several attempts of explaining what happened she was gracious enough to file a claim with her corporate office. She offered no eta for a follow-up response and never set an expectation as to what I should expect. Several days later I called QVC again to inquire about the status of my claim. After explaining my situation again, the rep informed me that the previous rep did not dictate my issue as I explained. She would further explain that my claim was submitted under the pretense that I did not receive the shipment at all – although it was documented with QVC that I signed for it. She was able to resend a new claim which properly explained the issue and explained that it would take a week, or so, before I would receive a decision on my claim. Being that all of this transpired before the abovementioned eta date of my order I decided to wait until then to call back. In this time I never received any response from QVC. After January 8th I called to get an update on my claim. This rep informed me that QVC authorized a refund. I asked if there was any way I could have the tablet shipped to me again, because I prefer to have the tablet. She then states that they were out of stock. I informed her that you all are still offering the tablet online and in a different color, and would it be possible to amend the previous order for that tablet. She again stated that they were out of stock and proceeded to refund my purchase.

2nd Incident

A week passed and I was shopping for a tablet of comparable design function on QVC’s website. After having such a rocky experience with the first order I figured I should have better luck ordering a different tablet. I ordered a refurbished [redacted] 3, 8” online. My order was shipped ahead of schedule once again and this time I opted to pick-up the purchase at my local UPS office. After getting the shipment in person at UPS, I notice that the 2lb package was, again, too light. I didn’t open the package in UPS because there was no counter space to do so – and so I proceeded to my car to open it. Upon opening the box I discovered another box – this box read [redacted]. After opening this box… still no tablet…. The packaging was there, a charger, usb cord, and certificate of refurbishment – but still no tablet. I immediately called QVC from my car in the UPS parking lot. I spoke with QVC rep and explained my dilemma. I went on to mention that this was becoming a reoccurring theme with QVC, as this had happened before. She explained that this was highly irregular and stated that these packages come directly from the manufacturer, and asked me if the box appeared to be tampered with. I informed her that the package did not appear to be tampered with and that I was sitting in the UPS parking lot. She was courteous enough to immediately issue a replacement order for my troubles, and stated that she would make notes asking the packing department to hand-pack the item. I informed her that I would like this package delivered to my job.

3rd Incident

I received the replacement order at my office, once again, ahead of schedule: still in the same packaging, still weighting in at 2lbs, usb cord, charger, and certificate of refurbishment, and once again no tablet. I called QVC a day or so later and spoke with yet another rep. I informed her of my previous, irregular shipments and initially asked for a refund. During our conversation I decided that I would give this another try and asked if she had she could verify her inventory of the tablet. She stated that they had more than 600 of them in-stock and that she would make a note to the distribution center to hand-pack the tablet. Again I opted to have this replacement forwarded to my office.

4th Incident

Package arrives ahead of schedule and again no tablet. This time I decided to take pictures of the box before and after opening. The box was packaged as the preceding shipments: weight of 2lbs, manufactures box, usb cord, charger, and certificate of refurbishment, and no tablet. Frustrated, I called QVC to request a refund and to speak to a manager. I suggested that some sort discount should be involved at this point, on the product and a future purchase. The rep stated that she would have to submit a claim. I also requested to be informed of their decision via email. She documented my claim and request and stated that a decision should be reached within a week’s time.

Final Incident

A week later I received a letter from the Customer Finance Department of their corporate office stating that after reviewing my financial records we regret to inform you that your account will be permanently closed – which I thought was odd and misplaced. A week later I called back to QVC to inquire if I’m still being charged for a product that I never received and to request a number to their corporate office. The rep stated that at this point I am responsible for my own investigation and stated that I should call UPS to place a claim and that I should place a stop payment on the installments with my bank. I informed her that I do not want to stop payments if the situation could be resolved because I hoped to make future purchases and I don’t want this to negatively affect my purchasing history with QVC. I asked her if there was a point of contact for QVC once I did so, and she stated no and that I should tell UPS that the packaged was hand-packed from the distribution center. I asked for my UPS tracking numbers, since my account and its records were dissolved by this time and I concluded the call.

This brings us to today, February 20, 2014, 2 weeks after my last contact with QVC; within this time I’ve contacted UPS to file a claim. As I’ve mentioned several times in this statement UPS stated that each shipment was weighted at 2lbs. I find this odd – if the tablet was truly packaged for shipment then the tablet with its inner and outer packaging would weight more than 2lbs!

At this time I feel that my prior claims for satisfaction weren’t being taken seriously by QVC and this is infuriating. So as it stands, QVC is still charging me for a product they failed to deliver, I’ve been permanently blocked from ever purchasing goods from QVC, and their stance on the matter is that it’s my responsibility to conduct a personal investigation on the missing. I’ve made several attempts to contact the Customer Finance Department at their corporate office in Pennsylvania only to met with a departmental recording and a generic promise to return my call – so far I haven’t received a call. I can’t begin to explain how furious I am. I WILL NOT tolerate this type of treatment from someone I’m paying to perform a reasonable service and provide the product as promised. It’s evident that the item is not being hand-packed at the distribution center, or manufacturer, or wherever the hell it’s coming from, and that no investigation has happened on their part. I WILL NOT BE MADE RESPONSIBLE for this. I retained my composure throughout this ordeal with QVC, however I will not be discriminated against and put-off as if I’m at fault. If the situation cannot be resolved with QVC at a consumer level I will seek litigation as retribution for my time, money, and tolerance wasted.Desired Settlement: Full refund for product, apology, complimentary comparable product of similar function and hardware as the one ordered - or cash payment for purchasing the product elsewhere

Business

Response:

February 28, 2014

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint Hied with your office by our customer.

QVC regrets the concerns that our customer has regarding the delivery of his tablet. Our company has shipped out (2) no charge replacement [redacted] tablets as well as his original order for the tablet that we are currently billing him for on our easy payment plan. We will not be issuing a refund for the order. He was issued a refund for his [redacted] Tablet.

None of the orders were returned back to QVC. Our Finance Department has permanently closed his account and we will not be reopening it. On January 30, 2014, they sent him a letter.

Thank you for the opportunity to respond to this inquiry.

Sincerely

Review: On Oct 20, 2012 .1 picked up my phone as usual to place an order with QVC. To my surprise I was told that my account was closed .When I asked why? She said she didn't know I immediately asked for a manager because I have no account with them... Mgr. [redacted] explained that an Easy Pay wasn't paid.. It must be a mistake because my bank had just paid you. .He wanted to know how I knew. I said because I am looking at my account on line right now... Then he said someone ordered from them and didn't pay them ...I wanted to know what that had to do with me.. He asked me was my name [redacted] I said no [redacted] then he said I need to speak to [redacted] ...I said about what. What does that have to do with me.. He said I am not allow to give you that information.. My reply was, but you are allowed to stop my ordering privileges because of it.. He said his executive office made that decision and I had to deal with them.. He refused to give me a telephone#, e-mail or fax number to reach them.. I asked him how do they reach them he said only by mail...l said it is hard to believe that in days of HI- Technology you can only reach them by mail...He finally said he will have someone call me back....

[redacted] picked me up. .1 explained to her what happen.. I wanted to know what was bought and the amount.. She said she couldn't give me that information she had to protect the person's privacy...Then I said what about me . Why am I someone else’s keeper. I don't owe u for this item or items...what about my rights....Everything that I ever ordered from you guys I've paid you ....It's like having two telephone's at the same address and your bill is paid and because the other one is not paid I cut yours off too. She said she will notify her executive office and have them to call me...I never received that phone call....

On November 1,2012.1 called again spoke to Mgr. [redacted], Basically the same conservation took place. I Told her this person has not lived in my household for at least 10 yrs...She left to go to college and never returned as a resident, just a visitor but not a resident ....If someone told me they would give me a million dollars for a telephone number are an address I couldn't. .Again I was told they would have their executive office get back to me. I also left my cell phone number ...Again no return phone call...

On November 14,2012 I called again I got manager [redacted] ...She finally gave me her executive office Telephone ###-###-####... I called left several automated messages never received a call back....

At 10:06 am on November 15,2012.1 called QVC executive office spoke with [redacted] gave her my name and telephone number ...she said the account was closed because [redacted] did not pay her Easy pay. .1 told her my name was [redacted] not [redacted]. She said [redacted] alleged Had an easy-pay with them on May 8,2008 .Did not pay it so the account was closed Sept 26, 2008.1 said I don't understand because [redacted] which is me have had Easy pays on laptops, computer, dishes, clothing jewelry, pots and pans and other items during this time and I have three now ...I just received a heater last month on easy pay...I also received a letter telling me I was a valued customer free shipping because of an error you made...I even received a letter with a preapproved credit card.. Now all of a sudden you are closing my account because you want me to be my sister or my brother's keeper...That is not fair to me.. [redacted] do not live at my address and hasn't lived here for years ..My mortgage or anything else in my household is not connected to her at all and never has been . [redacted] said on 10-22-11 [redacted] ordered a tablet from QVC that was computer generated shipped to my house and paid for with her credit card.. I said yes and .1 returned it to you... Then she said something about a electric blanket that was ordered and paid for on yet her credit card...Something I know nothing about.. I asked her why didn't they get information from her credit card at those times ? [redacted] said they are not allowed to get information from [redacted]'s bank... BUT you are allow to hold me responsbile for something I know nothing about not even the purchase, payment or the amount., my., my.... [redacted] said are you trying to say that you don;t know where she is...You never asked me that but I will tell you. .NO I DONT.,.. She said you never get phones call for her I said miss I work and if someone call my house for [redacted] I will tell them they had the wrong number...,What are you making me a vitcim as well as an informant.. I don't have any more information about her or her where about. If you don't want my business or I

After two hours passed I called back asked for another manager I was told none was available.. I said that I would hold on.. About 20 minutes later she came back and said there was none available. I said if I don't get a manager I will call back every 15 minutes on the hour until I get one......Finally Mgr. haven't live up to my obligation that is something different tell me that I WILL UNDERSTAND „You guys are not even giving me the opportunity to pay the bill. Yet YOU ARE MAKING ME SOMEONE ELSE1 KEEPER....SHE RUDELY HUNG UP!!!!!!.........

It is poor business policy to hold me responsible for someone else's debt.. This person was not authorized by me to order anything from my telephone or have anything delivered to my home . If QVC believe that [redacted] owes a debt, they should attempt to collect it from her or enlist the assistance of a collection agency. They have the resources at their disposal to track her down. Until they do, my account should be re-opened for I should not be held accountable for someone else debt. I have been a loyal customer with an excellent payment history and I should be treated as such. I am asking the Revdex.com to research this matter and assist me in my fight to get my privileges restored.. I have not done anything wrong!

Thank youDesired Settlement: see Attached document

Business

Response:

September 21, 2013

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office.

QVC apologizes for **. [redacted]'s account having been placed on hold due to a debt incurred at the same address where this customer resides. QVC's policy is to restrict conducting business with a customer if there is an unpaid debt at the same address as the ordering customer, as is the case in this situation. When the debt has been paid in full, we will be happy to re-open this account.

We again apologize we are unable to restore our customer's shopping privileges until the existing debt has been paid.

QVC appreciates the opportunity to respond to this complaint and considers this matter closed.

Sincerely.

Consumer

Response:

Dear, **. [redacted]

This letter is in inference to QVC answer regarding my complaint that I filed with your bureau. **. [redacted] stated in her reply there policy, as well as stating that the account will be restored after the debt is paid in full.

As I stated in my original complaint I offered to pay them. QVC refused to give me any information regarding the debt. They told me that they had to protect the privacy of their customer. I will repeat I know nothing about the amount owed or paid or merchandise received and I did not authorize it. If I had the contact for the person that QVC claim that incurred this debit I would have furnish them with it,

I enjoy shopping with QVC I have been nothing but a dedicated and loyal customer with them .What I don't like is being treated like a hostage with shackles around my feet and feeling like I have been raped of my identity. Because of QVC' poor lack of verifying who they are selling to over the phone as we!! as their collection policies to violate an innocent person. If I didn't know better the way that I am being treated I would think that I am in a third world country.

I have tried to dissolve this matter with QVC by offering to pay the amount owed, if it's a reasonable amount. They refused to furnish me with the information. If QVC is holding the address responsible for the debit I am the home owner so why am I not privy to the information?

QVC is not registered with your bureau and in answering my complaint to you they consider the matter closed. It appears that they are not willing to work with us to dissolve this matter. If that is the case can you refer me to other agencies that handles these types of complaints in the State of Pennsylvania as well as federal level...

Thank you,

Business

Response:

October 24, 2013

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our customer.

We are very sorry our customer’s account has been impacted by a debt incurred by another member in the household due to the same address being used for the shipped merchandise. As previously advised, QVC’s policy suspends the shopping privileges of all accounts at the address where monies are owed until the debt has been paid.

Unfortunately, due to Privacy Laws, QVC is unable to provide the requested information regarding the amount owed on another customer’s account.

QVC mailed a letter today, addressed to the debtor, reminding her of the monies owed for the remaining ez-pay billing and requested she contact QVC to resolve the outstanding issue. When payment has been received the accounts at this address can be re- opened.

QVC appreciates the opportunity to respond to this complaint.

Sincerely,

Review: On 9/8 I applied for and was approved for QVC's "QCard. At that time I attempted to purchase item [redacted]" Suze Orman's Organize and Protect Financial System" in the amount of $80.43 to be billed in three payments of $26.81 over three months. This was done on QVC's web site. When I did not receive any type of confirmation: email, etc. I made the mistake of trying the order again. After reviewing the 'faq's" I searched for my order using the confirmation # [redacted] and found that the order (this would be the second order) was "cancelled". No information as to why the order was cancelled. I attempted to call for assistance (QVC's 800 #) only to be placed on hold for greater then 10 minutes without reaching a person. After completing my registration of my new "QCard" I discovered two charges of $26.81 although checking on the order history showed both orders as 'cancelled'. My concern now is: did the order (s) go through? Am I going to receive two separate orders? Am I going to have to return one order and have to pay shipping for the duplicate order. Again, very, very difficult to reach a person to determine what went wrong, where the order stands.Desired Settlement: Delivery of one order with three equal payments as well as a explanation as to why the orders were instantly cancelled yet show as charges on QVC's QCard log-in web site. Easier communication would be nice but reality check,Confirmation that only one order was placed (not two and not cancelled). Free shipping/handling due to the confusion, lack of communication: status of order, possible double-order, longer then expected phone hold times.

I realize QVC is a huge business with hundreds if not thousands of callers. The only way to dispute a charge is by snail-mailing a form from their web site to be reviewed by the company at which time potentially two of the same orders might be sent and I do not want to have to pay for shipping back to QVC for a potential duplicate order. Notification (email, text, phone) of a order (successfully transmitted or there is a problem or cancelled) would go a long way in customer service as never received any notification until I manually confirmed the order using a confirmation code/order #.

Business

Response:

September 16, 2013

**. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA. 18508

Re: [redacted], [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has with his order [redacted], for the Suze Orman system not going through. Our records indicate that on the Q Member number that the order was placed on was closed due to his request. We shipped out the item under order [redacted], on September 10, 2013.

Thank you for the opportunity to respond to this inquiry.

Office of the President

QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My request was not to have the account closed. Follow up calls to QVC indicated my account was closed years ago which blocked my purchase. I was able to open a new account and yes, the order was placed and received. Again, from QVC's response, my account is now closed? This wasn't what I requested.

Regards,

Review: I placed an order with qvc for 2 [redacted] and wanted free delivery so I waited longer then I wanted already for them to arrive and was ok with them being delivered on sept 8th. One day before my package was to be delivered on Sunday sept 7th I received a voicemail from Trisha at ext [redacted]. She asked me to call her back which I promptly did on the early morning of September 8th. I have been playing phone tag with her and have left 4 voicemails confirming I would like my order shipped. Reference number [redacted]. She I have Informed her in a voicemail that I don't get off work until she is already gone for the day. No one else seems to be able to help me and let me know why my order is taking so long and what other information they need. I want the [redacted]s sent to me ASAP at no additional charge to me. If they have fun out of stock I need at least one for my daughter ASAP. They need to communicate better because qvc was quick to take my money but can't produce the product.Desired Settlement: Send me the [redacted] I confirmed I wanted and I was charged for.

Business

Response:

September 10, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding her order for the 2 [redacted], Our Finance department has been trying to verify our customer's information. It is a high dollar order and a proof of residency was requested from the customer before Tinance will release the order, Previously there was a financial loss taken at the address listed on the account. I requested that our Finance department call our customer as soon as possible to verify her information.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle KOffice of the President

Review: I am a long standing( over several years) customer of QVC without incident. QVC has my credit card on file and charges against at time of purchase or prior to order being shipped. QVC refused to process an order for unlawful reason. A person who rents from me placed an order with them, and there were apparent problems. Not only did QVC reveal her name but proceeded to discuss this woman's financial situation with me, which is un lawful; but QVC has held me accountable for her non-payment. When I called corporte to complain, the office rep asked me to speak to the person. I expressed that I did not give this woman an account but, QVC did. I expressed that I have no business whatsoever discussing this woman's financial situation with her. And, that it was unfair that QVCpunishes me and holds me accountable. We do not have the same account.

In adddition, QVC does not have an account with my address, but rather a human being in good standing such as I . QVC rep proclaims they don't want to ship to an address without getting paid. This has never been the case with me, and also they have my credit card on file in which they charge against prior to shipping. So, that is an unfounded and ludacris claim on their part concerning me and my account with them. If there were criminal elements stealing packages from my residence, it would be cause of alternative action on the part of QVC, but such is not the case.

Even after expressing all of this in a conversation with them, QVC refused to correct this unlawful practice of holding a completely different individual (not a spouse due to Maryland being a community property state) accountable and seek to punish the innocent party for the missteps of another. This is unethical and illegal.Desired Settlement: Stop this unlawful practice and an apology is due to a most loyal and upright consumer.

Business

Response:

Dear [redacted];This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer is upset her QVC account is suspended. Our customer is dissatisfied with the explanation provided by QVC/s Customer Scrvice and wanted the account reopened and an apology offered for closing her account.We apologize far the inconvenience this suspension is causing our customer. Unfortunately, QVC located an account til the same address that has an outstanding Collections debt held by another occupant at this address. Our Customer Finance department will close any account associated with another account that has an outstanding debt owed QVC until that debt has been paid in full, This information is published on the QVC website under “Guidelines”, listing the terms and conditions for shopping, This is listed under “Termination”.QVC will be happy to reopen this account when the Collection debt has been paid in full by the debtor. This can be accomplished calling our Customer Service at ###-###-#### and providing a valid credit curd or mailing a check to QVC, Inc; PO Box 2254, Westchester, PA 19380.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sinecrely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because: What QVC has done; closed my account and holding me accountable for some other person's action is morally unethical so far as business ethics go. This person, an adult, is not my spouse nor on my account. QVC gave this person an account; I did not. I had no knowlege about it and rightfully so. It is not my business. What QVC is doing is illegal in the United States of America. I will have nothing more to do with these unscrupulous blackmailers.

Review: I purchased a cookware set from QVC (Technique 10-pc Hard Anodized Dishwasher Safe Set w/ColorSmart Nonstick) after watching the on-air sales presentation. The first time I used it, the inside coating of the grill pan began coming off. The other pans in the set began to discolor from copper (the color of the set I got) to black. Obviously, this set is not made well and is defective.

I submitted an email to QVC through their website regarding what had happened and that I was concerned of the health hazard from the cookware and asked them what I could do to get a full refund and if they needed the defective set returned or destroyed. I received no reply from them. After two weeks, I submitted another email to them with the same information, but this time I told them I wanted a reply or I would take this to the next level. I received a reply from someone who said they were in customer service. No concern was expressed regarding the defective product they were selling. The only response was for me to box up the set, which I have had since January and no longer have the packaging.

After the less than caring reply, I tried unsuccessfully to contact executives, including CEO [redacted], without any reply (courtesy reply or even a "get lost").

At this point, I am reaching out to you because I do not know who else to reach out to.Desired Settlement: I would request a full and complete refund of what I paid for this cookware set (order [redacted] for $154.44) without having to return the set because not only do I no longer have the packing, the cost of shipping it back is not something I feel I should have to pay for due to the defective product QVC is selling knowingly (there are many feedback entries on their own site for this product that this set is defective). To protect others, I think QVC needs to stop selling this cookware set (they have presented this set as recently as today - 4/14/2013) and issue a recall before others ingest the coating which easily comes off this set.

Thank you for your time and any help you can provide. [redacted]

Business

Response:

Please see attached

Review: On Oct. 26, I returned mdse that I received the day before. It was defective. I called 11/1/13 and was told they received it and do not pay the bill for the mdse as they credited my account on 10/31/13. December 2, I called after getting another bill FOR THE LATE FEES on this mdse. Was told there was a mix up, they did credit my account, and would waive late fees and I should pay for the mdse I ordered recently but not the late fees. Jan 3, 2014 I got another bill for MORE LATE FEES on the returned item. Called and talked to [redacted] who had to put me on hold for over 15 minutes to sort out the mess, and he told me that they put the credit in the wrong place, but now it was ok. I was told by [redacted] my balance was $29.07 for the socks that I ordered, and there would be no late fee, that was taken care of. I paid the $29.07 immediately the next day, and on Feb. 1st, I get another bill for $71.50 FOR LATE FEES ONLY AGAIN still on the returned mdse of October! I called them and told them I would file a complaint as I owe nothing and it was their screw up. I was told that they would send this to their corporate office to take care of it. I have all of my records and check # and I can prove that I have paid everything - It was their mess that caused late charges which I do not owe.Desired Settlement: I can prove I do not owe any more. I should never have been charged late fees on returned mdse. I have all my records to prove everything. I want them to take off these late charges and FIX MY RECORDS to show I have paid everything. I have NEVER been late on any payment. In fact, with this mess they made, I could even have overpaid.

Business

Response:

February 17, 2014

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our customer.

Our customer is disputing the Late charges and Finance charges assessed by [redacted] on her Q Credit Card. Our customer is stating she should have a clear balance and is requesting all Late fees and Finance charges be removed.

QVC researched our customer’s account and discovered a Returns processing error. Our customer returned order [redacted] and was issued a refund in membership credits in the amount of $30.57, not refunding the billed Q Credit Card. This credit was later used on the new order [redacted] For two orders of boot socks, billing the balance of $20.36 to the Q Credit card. Due to this processing error our customer continued to carry a balance and accrue bank charges.

As a customer courtesy, QVC contacted [redacted] and have requested all charges be removed, leaving our customer with a zero balance,

QVC apologizes for any inconvenience this has caused our customer and appreciates the opportunity to correct this error.

Sincerely,

Review: I recently ordered a computer from QVC online. I was told to expect shipment. After several days I called to find out what happened to the computer. I was told that they had a record of a product ordered by me years ago that was never paid and I would be refunded the money I put down on the computer. I was told to expect the refund within 3 business days. I called back on Monday, January 13 and was told the same thing. I called today, January 15 and was told that the 107.33 would be on hold until I paid the balance of what was ordered in my name years ago. the balance on that product was $291.72. I need the $107.33 refunded as soon as possible. If there is indeed a balance that I owe them, I need proof of that, including the date, time and to what account it was charged to. If I had not called in, I would not have known what happened to the money or why I did not receive the product. When I did call, I was given inaccurate and incomplete information. I want my money back ASAP! If there is indeed a balance that I owe for something else, payment arrangements can be made, but I need my 1078.33 back NOW!Desired Settlement: They need to send me the 107.33 back into my account and they need to send me proof of some balance that I supposedly owe, and then, if that is true, I will find out who ordered the product and set up payment arrangements to clear my name.

Business

Response:

January 28, 2014

Dear [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond. Our records indicate that a refund has been issued on 1/15/14 in the amount of $107.33 to the original payment. Please allow one to two billing cycles for this refund to appear on your credit card statement. We have partnered with our finance department regarding the associated account, which is in arrears. The information requested has been mailed to you directly.

Please accept our apology for any inconvenience you may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,