QVC, Inc.

Review: I placed my order of an $1,800 [redacted] 70D Camera on 8/15, with Expedited shipping, and a EDD of 8/18. I call on 8/18 to get an aprx. time that my product would be delivered. In return I am told that it has not been shipped because it needed verification... I was told that they placed 1 phone call since 8/15, with no voicemail left. Now they say the order can now be reviewed and [redacted] may take a couple of days from 8/15 to then prepare it to ship. No EDD now, nothing to tell me when ill be receiving my order what will be now LATE... But yet I payed $30 for it to arrive on the 8/18, and when I asked if I payed $30 for no reason I was told they can take the expedite shipping off, and it will arrive a week or two after [redacted] again prepares my product for shipping... THIS DEFEATS THE PURPOSE OF ME EXPEDITING MY PRODUCT TO 8/18 WHICH WAS IMPORTANT IT ARRIVED TODAY!Desired Settlement: Send me my product as soon as possible and relieving me of my expedite fee. Even willing to pick my product up from the nearest store/warehouse in my area..

Business

Response:

August 18, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVCs cusomer.QVC records show that an attempt was made to contact our Customer about his order for item [redacted] Camera on August 15. There was no answering machine on the home phone number customer provided for us. Our finance department left a message on the alternate phone number provided by customer, QVC required customer to verify that the order for the camera was placed by him, Our finance department never received a response back. Finance left another message today about QVC's policy to confirm high dollar orders before releasing. The order was released today with a new estimated delivery date of August 20th. Our finance department has removed the shipping cost of the item.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,Janet SOffice of the PresidentQVC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I appreciate the effort, QVC actually left me a message on the home phone # that apparently didn't have a voicemail set up immediately after having filed this complaint and it was resolved... Thank you

Regards,

Review: I bought a ** laptop computer from this buisness approx 8 months ago and have reached out repeatedly for help...on 7 11 14 thy had me on the phone for 5 hours no exaggeration trying to set up the ** computer with the software it comes with...I went thru 3 different tech shifts..[redacted]....[redacted].........and one other one I cant recall...that is totally ridiculous nd it shows a lack of respect for their customers time......when u purchase it from qvc......they had me on hold....taking up my time here and there for at least 5 hours..needless to say I was exhausted......then today I calll back to finish the job and get a nice person named [redacted]....he was helpful but again............I got blitzkrieged by alll these passwords...screennames and numbers I have to memorize............any way I just couldnt take it any more out of sheer exhaustion and hung up on [redacted]......it was exremely frusrating...I neeeded their help and alll they wannna do is pass the buck to the next person....on and on and onDesired Settlement: I want my software installed correctly on my computer

Business

Response:

July 14, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customers.QVC regrets the concerns that the customer has regarding the software I or the computer that he purchased in December of 2013. Please have our customer call me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.Thank you for the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I received a letter from QVC today it's stating my account is suspended, I called QVC and the Rep. I spoke with said for non-payment I told her you guy's have my credit card number it was given to you twice, this would be QVC fault for not taking the money every month out. Then the woman tells me to call their Corp office which gives me a number of [redacted] I called that number it's a collection Agent what would my account be doing in collections QVC needs to correct their mistake, I pay $12 a month. If you look at my account I've gotten alot of stuff from you and have always

paid on time so I don't understand why QVC is doing this. I need this taken care of and corrected. I plan on ordering in the future clear this up with collections my account shouldn't have gone there.

Please have your corp. call me at ###-###-#### or ###-###-####Desired Settlement: An email stated that this has been cleared up, and my credit is in good standing with QVC, and they can continue to take the $12 dollars that they were taking every month. I plan

on ordering in the future with QVC and I don't want any of this to effect me in any way while it's was QVC mistake.

Business

Response:

January 27, 2014

Dear **. [redacted],

This is the response of QVC, Inc. to your letter conccrning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding her past due Easy Pay amount. Our Finance Department said that there is still a debt. Once the debt is paid in lull, we will reopen her Q Member account. If she has any questions, please have her call me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern time.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: I purchased a [redacted] mattress set through qvc in February. In the course of a few months, the bed started sagging and squeaking terribly, and now we can feel the springs in it and can hardly sleep on it, but we have no choice.

I called qvc, and they said they would exchange it, but they didnt have it in stock anymore. so they gave me serta's cust. care # to call. When I first called them, they said it would cost me #35 to have them come out and even LOOK at it. and IF they would replace it, which they probably wouldn't,,,, but IF they did, it would cost me another $175 for them to come and get the mattress! and delivery charges. Which brings my total to almost the same amount as I paid for the original mattress.

A man did come out and measured and looked at the mattress, and said they probably wouldn't replace it because it's only an inch difference between the sides. there is also a barely seeable spot on it, which somehow got through the mattress protector. (the bed is now only a little over 6 months old!) I started trying to get a new one two months ago!

I do not want a refund, I only want a mattress that I can sleep on. Or, if they choose not to, then a complete refund so that I can get another bed.

Below is the original invoice.

Order Number: [redacted] Order Date: 02/21/13

Billing Address: [redacted], PA [redacted] Shipping Address: Same as Billing Address

Item: [redacted] E.D.D.* Qty: Price:

[redacted] Remendy Firm Queen Mattress Set 03/21/13 1 $483.74

Subtotal: $483.74

S&H: $0.00

Tax: $29.02

Order Total: $512.76Desired Settlement: I only want another mattress. AND for NO cost to me.

Business

Response:

November 29, 2013

Dear **. [redacted]:

Thank you I'or your recent inquiry to QVC conccrning our customer. I will be happy to respond.

First I would like to apologize for any inconvenicnce our customer has experience with regards to the purchase of the [redacted] Mattress. Our records indicate that [redacted] and QVC have agreed to accept the item back as a return. At this time QVC does not have the inventory to replace. [redacted] will contact our customer to make arrangements for the item to be returned back to QVC and a refund would be issued at that time. I have left u message for our customer with this information.

We again apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I NEVER had a complaint with QVC. They treated me with nothing but respect through this whole ordeal. I dont know why [redacted] would push this onto them. As we cannot go without a bed for 2 weeks, I bought a bed topper from QVC. It is working for us, so we have decided to keep the 'bed' and put a god one on layaway. Like I said before, QVC has worked with me from my original complaint. [redacted] just belittled me from the get-go, and I will never do buisness with them again. As dealings with qvc, I do not want a refund anymore, as I got the topper. But thank you for everything.

Review: I ordered I futon on 10-14-14 it was to be deleivered on 11-8-13 it was not I called and was told it would be there I took the day off to get it it never came I have the recorded call from qvc saying it would be now I have had 3 phone calls from the delivery company saying different stuff to put it simple qvc did not give them my phone number so they would not delivery with out contact with me I called qvc and they got it fixed it was not my fault it did not get here on time at one time they issued a credit for near 78.00 dollars for the shipping due to there mistake but corporate deleted it I was lied to by both qvc and the shipping company and qvc I have documents on both ends showing I was not at faultDesired Settlement: I want my 78.00 refunded for deliverydue to a mess up on qvc for not giving my phone number to the delivery company

Business

Response:

November 19, 2013

Dear Ms, Dondero,

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.

QVC records show that a refund in the amount of $77.47 was issued to our customers [redacted] credit card for the shipping cost for item [redacted] Saratoga Futon Sofa. This was the amount that was promised would be refunded due to the problem our customer had with the delivery of the sofa ,

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: In 2010 I purchased three [redacted] 7TouchScreen 4GB WiFi Multimedia eReader/Tablets from QVC for my daughters for Christmas on a payment plan. I only had one payment left on each item - total paid $500.I have a copy of an email sent to me after I emailed QVC concerning all 3 of these tablets not working correctly at all. I mailed all three back just as I was explained to do. I expected to get refunded the amount I paid for the three products as per the email. Instead I received our ite** back not new ones the same exact ones. Now two and a half years later I am getting creditors calling me. ** contacted QVC and was informed QVC does not take returns after 30 days, the attached letter infor** me otherwise. Now I am getting collections calls and letters. I was given this address to try and clear this mess up. My children lost out by getting a junk item and we lost out by giving QVC hundreds of dollars and not getting anything from you but junk. Partial email:From: [redacted]Sent:Tuesday, June 28, 2011 10:27 AMTo:[redacted]Subject:Re: [redacted]:product (Ticket# [redacted])Hello [redacted]. [redacted],I hope that this email finds you well.We are sorry for any disappointment. Please feel free to return order[redacted] item [redacted], the [redacted] 7TouchScreen 4GB WiFi Multimedia eReader/Tablet. For prompt handling ofyour return, simply follow the step-by-step instructions on your pack slip. By utilizing the Q Return Label, your returnwill be promptly routed back to QVC and you can track the return through Order Status on QVC.com.Desired Settlement: At this point I would gladly return the 3 ite** to QVC and receive my refund of $500 that I was informed I would get. I also want my credit cleared up from QVC and to stop receiving calls and letters

Business

Response:

December 27, 2013

Dear **. [redacted];

This letter is the response from QVC Inc to the complaint filed in your office by our customer.

Our customer purchased three [redacted] TouchSerecn 4GB WM tablets in 2010, She is correct in stating she reported problems with the purchase and advised to return them to QVC for a refund in Tune 2011. QVC’s records show this return was not received and the unpaid balance on the order was reported to a Collection Service in August 2011.

Our records also show, the order was sent back to QVC in September 2013, and not being advised in advance, no longer eligible under our 30 day Return Policy. QVC records also show efforts by a representative from our Customer Care and Effort team attempted to assist our customer on April 4, 2013 and two more efforts to assist our customer on April 10. 2013. Both times leaving messages to call our Corporate line for assistance. We do not show our office received any calls from our customer to resolve this issue.

QVC is ready to assist our customer and need her to contact our office to make the arrangements to successfully receive her purchases and then issue the full refund for them. Please have our customer call me at ###-###-####, Monday-Friday. 1 am in the office from 9AM-5PM Eastern Time and will be happy to help her.

Sincerely,

Review: I bough a Laz Boy recliner,they said it would fit a 6`4 `` in man. IT didnt not. I have been trying to have them pick up the chair for return & refund

I want the chair picked up returned and refund, before I have to start paying for it. The shipping company cant find my info. QVC says the will get back to me. NEVER DOES.Desired Settlement: Get the chair. cancel my order and tell my credit card company. I dont want to make payments on a chair that I dont want. If I dont make payments It will hurt my credit.

Business

Response:

November 3, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns the concerns that our customer has regarding his [redacted] Recliner, Normally a pick up for the chair takes about (2) two weeks. I requested the Department that handles this to expedite the pick up of the chair. Once the chair is picked up we can issue him a refund. Please have our customer call me if he wishes to discuss his inquiry. My telephone number is ###-###-####, ext. [redacted].Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice of the President QVC

Review: I purchased [redacted] all-in-one computer in December and have only been able to use it for about three months. [redacted] has not helped me at all. When I contacted QVC to have them help me get a working computer they only told me to take it to [redacted]. [redacted] won't fix it because when I tried to send it to [redacted] for repairs they returned it May 15th with little chips under the screen. The problem with the computer is that the screen clouds up ,then the touch screen stopped working. Now where the chips are under the screen little cracks formed. [redacted] said what I thought were little metal chips under the screen are really little nicks. You can't feel them because they are under the screen. I called [redacted] when I got the computer back in May and noticed these right away. QVC should stand behind what they sell. They should deal with [redacted] since nobody at [redacted] will talk to me. They keep saying they will call but never do.Desired Settlement: I just want a working computer for my $1900. Since I bought it from QVC and it was sold with a warranty and [redacted] won't help QVC should help me. Their the ones I paid. I have purchased several things from QVC and the only two I had a problem with are the [redacted] ones.

Business

Response:

October 9, 2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for the concerns our customer expressed in regards to merchandised purchased from QVC. I have reached out to our customer today (10/9/14) and left a message advising that the merchandise in question ([redacted] 21.5" [redacted] All-in-One PC - [redacted], 1TB, [redacted] 8) may be returned back to QVC for a refund.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reachced at ###-###-#### Monday -- Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to the complaint.Sincerely,Patricia KOffice of the President

Review: I purchased a Montel Williams 6Qt pressure cooker from Qvc over a year ago, When I contacted Qvc in regards to the pressure cooker saying F4 which is a manufactor defect code. They said that there was two things happening. 1- that the product that they sold me could not be honored under warranty and 2- that the product by Montel Williams company has been disconitued but that Qvc was still selling it if I wanted to purchase a new one. I have been trying to contact anyone I can possible contact to get this issue resolved but everyone just keeps on pushing me off to contact the person who manufactured it and they keepn pushing me back to the person that sold me the product. I spent alot of money for the montel william pressure cooker coming from a one income house hold for the product not begin replaced and the money going to waste. Please help me to resolve this issue. Thank youDesired Settlement: I would like one out of two things first of all for the product to be replaced or if it can not be replaced for me to get a refund back for a product that had a manuacture error to begin with.

Business

Response:

September 6, 2013

Dear **. [redacted],

This is the response of QVC, inc. ("QVC") to your letter concerning the complaint filed with your office by [redacted]. [redacted].

I took the liberty of contacting [redacted]. [redacted]. I am sending [redacted]. [redacted] an upfront replacement for item [redacted] Montel Williams Living Well 6 Quart Pressure Cooker. [redacted], [redacted] will wait to receive the replacement and then send back the defective item.

Thank you for allowing QVC the opportunity to respond to [redacted]. [redacted]'s complaint.

Sincerely,

Review: I purchased a pair of [redacted] Estate earrings item#[redacted] not sure of the month but I believe they were purchased in 2009,upon purchase a few months later the back of one of the earrings broke & upon contacting customer svc to inquire about a repair I was asked in the event the arrings were not repairable wld I be intrested in a refund,I in turn stated no I wanted the earrings & upon expressing my disappointment the rep suggested that I return them for a replacement if they were still available,she checked & the earrings were available they were the last pair & she instructed me to return the earrings along with a return form she emailed me(i no longer have) & she in turn sent the replacement pair out.about 2Wks or so ago I called qvc to request repair forms to have a few peices of [redacted] jewlery repaired(stones replaced) & upon receiving only 2 forms instead of the promised 3 I called & was informed I had to have the earring repaired by the [redacted] company([redacted]) I sent the email to website I was given by the rep @ qvc & was contacted via email by [redacted] & given the option to have the earrings repaired free of charge by qvc or pay [redacted] $30.00 I chose the repair by qvc.Upon calling I was informed by a customer rep ###-###-####,that I had never been charged for the earrings which is absolutley ludicrous as I have been a longtime consumer & have never received anuthing & have not been charged for it,this item was charged to my qvc account & again was returned for a replacement,I have called on 3 seperate occassions & feel I am getting the runaround for whatever the reason I just want a [redacted] stone,the stones in the earring replaced as promised via the warranty,as I have been charged for the earrings I simply had replaced as an even exchange,I shld not be penalized for what appears to be an error made by the rep who handled the transaction & I resent & am appalled by being called a theif by the claim made I received earrings that were never paid for.Desired Settlement: I am requesting to have the [redacted] Estte Earring repaired as promised with the requested repair form mailed to my home as requested.

Business

Response:

May 21, 2014Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding a repair for the [redacted] Estate Earring. Our finance department researched the item and found out that she was refunded $74.90 on October 14, 2009. This refund was issued to her Q Card. I tried to search our customer's account to see if she had another order for that item and did not send one. A request was made to have the bank send her the October statement showing that she was resunded in full for the item. The order number was [redacted] and the item number was [redacted]. Please have our customer call me at ###-###-#### if she does not get that statement.Thamk you for the opportunity to respond to this inquiry,Sincerely,Evelle K[redacted]Office of the PresidentQVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I was never refunded for the earrings the earrings were damaged & upon my calling for a repair I was offered to be sent another pair due to them still having been in stock,I returned the damaged pair & was sent the pair I now have & am requesting to be repaired,I have ordered so much jewelry from the co. & mistakenly thought I sent them to be repaired & instead sent a ring instead,I find qvc to be extremely petty in this matter in erefusing to stand by their policy & also in holding me accountable for a mistake their customer svc rep obviously made in noting the transaction,I am not a thief & have always paid for anything I have received from this company & have no proof that the money was even refunded due to so many yrs having been passed,& just like they're disputing I received another pair after returning the damaged ones I dispute I've been refunded I never received a check.

Regards,

Business

Response:

June 13, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your ossicc by our customer,QVC regrets the concerns that our customer has regarding a repair sor the [redacted] Estate Earring. Our finance department researched the item and found out that she was refunded $74.90 on October 15, 2009. This refund was issued to her Q Card and not in the form of a check. The bank has sent our customer (2) statements showing the posting of that credit. I have received a copy of that statement. Please have our customer call me at ([redacted] )if she has not rcocived the statement; I would like to either fax it or mail it to our customer. Since the bank has sent this to her before, please have her confirm the address if she would like it mailed to her home.Thank you for the opportunity to respond to this inquiry.Sincerely,Evelle K[redacted]Office of the PresidentQVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: the account in question has been closed & the refund claimed to have been issued was never received so if I was refunded it's still on the account & a check may be sent to my address they have on file as I am paying the account of in full,the envelop received proves nothing as I never spent the money in question they claim to have received,this is all extremely petty to me & qvc shld be ashamed of themselves I simply asked for a repair & due to their rep obviously making a mistake during the even exchange due to the damaged earring received in noting the record all of this bvack & forth has occurred,in the event a consumers account is refunded by a co. & they never spend the money or close the account a check is sent am I right????,I never received a check, for the money they claim I was refunded.

Regards,

Review: QVC has charged my account 3 times for one purchase. I was told that once the item posted to my account and has been shipped the pending charges would drop off. The item posted on 7/28 and was shipped on 7/27 and yet it is 7/30 and my funds are still tied up. QVC should inform their customers of these practices prior to them placing in order. We shouldn't have to find out after the fact and be caused major inconveniences.Desired Settlement: I want the charges dropped off my account so I can use my available funds.

Business

Response:

Please see attached response

Review: My QVC account was suspended and I was current with paying the monthly bill. I telephoned QVC to inquire as to why my account was suspended and I could not get an good explanation as to why the account was suspended. I never got a letter prior to the suspension with a explanation. I called a second and third time, and was told that the account was closed due to my bankruptcy discharge in 2007. I applied for the Qcard in 2012, and they mailed it to me. They will not allow me to make any purchases on my debit card or cash from QVC and I feel that this is wrong. If I had been notified of their bias policy for making purchases I would have never purchased items from them as I have done in the last 15 years. There was no notification of this policy prior to receiving the Q card when I used other credit or debit cards or after receiving the Q card. As of this date I have not received a letter explaining the fact that due to my bankruptcy I am not allowed to shop at QVC.Desired Settlement: A letter stating the policy of QVC and why I was approved for a credit card and then the card suspended. Why was I allowed to shop there using my debit and other credit card prior to receiving the QVC credit card and I am not allowed to shop there now. I want access to my prior order status for the purpose of returning faulty items that I have purchased.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have ordered the remote for a Bose radio/cd player 3 times. Each time, the wrong item has been sent - a remote for only a radio. I have spent hours trying to get the correct item and finally, one person found out that the picture shown is NOT what is continually sent out to customers. Even the President's office did not take the time to look into this matterDesired Settlement: It should not have taken hours of my time to resolve this issue. I have been instructed to call Bose directly to get this remote even though QVC continues to offer the correct remote (picture and description) and allows the wrong one to be sent. The item is sent directly from Bose, but until I receved the 3rd incorrect one did someone take the time to figure out the error on the part of Bose/QVC.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

20 days ago I ordered a TV from QVC. I tried to cancel twice due to the length of time they stated a delivery date. Each time I was told I couldn't cancel because the order was in process. 7 days ago I get an automated call from the carrier stating they had a tracking number for me. I called the number only to be told they had no idea where the TV was. Yesterday I get an e-mail from QVC saying the order has shipped. This was one full week after they claimed it was shipped> SO when I tired in vain to cancel, it was all a lie on QVC's end stating it had already been shipped, when in fact, it just shipped yesterday. To make matters worse, they charged my credit card twice for the first payment. I called them and was told there was nothing hey could do about the second charge. Do yourself a favor, stay away from QVC. You'll be glad you did. Lastly, they charged me $119.00 for shipping. I looked up the same TV on Amazon and found it was $300.00 cheaper and 2 day free shipping. What happened to QVC?

Review: I purchased a [redacted] Computer on 3/23/2013, and the computer has stop working already. QVC has very little information regarding the product and the contact information to their customer service department. This computer was defective because I use the computer very little. Also, I use the computer for work and educational purposes only.Desired Settlement: I feel that this computer should be replaced due to its defective material.All my computers has lasted for at least 5 to 6 years because I only use computers for work and educational purposes only. My lap top from [redacted] was purchased over 5 years ago and I am still using it and I use this computer more than the [redacted]. This is a [redacted] lap top.

Business

Response:

September 16,2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint Filed in your office by our customer.Our customer is reported she purchased an [redacted] Computer, March 13,2013 and it is no longer working. Our customer feels this product is defective and is asking QVC to replace it.QVC is sorry to learn our customer is experiencing a problem with the [redacted] Computer she purchased on Order [redacted]. This unit earned a 1 year manufacture warranty. Unfortunately, this warranty has expired, QVC has a 30 day return policy.QVC is sorry we are not able to accommodate our customer’s request to replace her unit or refund her for the return of this unit.QVC appreciates the opportunity to respond to this complaint and considers this matter closed.Sincerely,Dolores DOffice of the President

Review: I ordered a trac phone from qvc could not get any service once activated so returned for refund minus s and h. I have been waiting just about 2 months for refund to hit my card they keep telling me same thing every time I send email still nothing has happened. they were real quick to take money from my cc no reason it should take 2 months to issue refund I have gotten refunds before from various consumers cause of different problems and it has never taken more than 3-5 days to receive refund. now when I try to sign in says my email address not yet on file great way to do business.Desired Settlement: my only desired outcome is I WANT MY REFUND ISSUED AND I WANT IT NOW.

Business

Response:

Please see attached response

Review: Approximately two weeks ago, I ordered a [redacted] Computer via telephone from the QVC Home Shopping Network. This was the first time I had delt with them - I was a new customer. They happily took my order and I was able to utilize their Easy Pay option, which splits the payments into six separate payments. The first payment of $125.11 was placed into pending status on my credit card account. I called QVC to check on the status of my order on January 24, 2015. QVC then let me know that unfortunately due to association with my wife's QVC account, they could not sell me the [redacted] Computer. Although I wasn't happy with the situation, I understand that QVC has the right to sell or not sell to whomever they wish. The pending charge of $125.11 disappeared from my on-line banking statement. I thought that the issue was "put to bed". The very next day, a charge of $125.11 was taken out of my account! I immediately called QVC. They apologized and said that they would immediately put the money back into my account. As of today, this has not happened. I called QVC this morning (1-30-2015) to try and remedy this problem, and they (Annette) informed me that no action has been taken yet as they are awaiting the return of the [redacted] Computer back to their warehouse. I find this strains credulity as, according to my original conversation checking the status of my order, the order was never shipped! Furthermore, if they did indeed ship the computer, somehow recalled it and are awaiting it's return - what would happen if the return was lost in shipment? None of this is logical, and I believe that the entire event has an air of fraud about it. All I want is my $125.11 returned to my account immediately. This is entirely QVC's problem and not mine. I suspect that I am suffering because QVC's "right hand" doesn't know what their "left hand" is doing. Revdex.com, please help me if you can. Thank you most sincerely, [redacted]Desired Settlement: I just want my $125.11 returned to my account immediately without delay or procrastination.

Business

Response:

Please see attached business response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I only hope that no one else will have the experience dealing with QVC that I had.Thank you for your time and assistance.

Very best regards,

Review: When I found out that QVC offered easy pay for [redacted] my kids and I were ecstatic. Being a single mom these are things you don't often get to purchase because they are so expensive. Being such a big purchase I went back and forth on the model I wanted so I ended up cancelling my order twice before getting my final purchase placed. Each time I was told I would not be charged anything. I was never told I would have a 5 day hold placed on my account each time. Because of the holds I had 5 $29 overdraft fees placed on my account. I called QVC and spoke with [redacted] with my bank on the phone and she said she would forward it to her supervisor and my bank should have something on letterhead by end of day. I called back the next day when I was told my bank had not received it and was told that they would not be sending anything because it was not their error. I advised that I was not asking them to accept fault, I simply wanted them to advise the my orders were promptly cancelled so the holds were invalid. She again said they do not do that. I ended up having to cancel my [redacted] because with all the overdraft charges there was no way I could afford to pay the first payment. This blender could have changed our lives and helped us live healthier but their lack of customer service took that away from us.Desired Settlement: My settlement request is that they make this right by putting my order back in on the 6 easy pay and waive the first payment since they were not willing to assist to get the bank to drop the charges.

Business

Response:

January 29. 2014

Dear **. [redacted]:

The following letter is the response from QVC to the complaint filed in your office by our customer.

Our customer placed three orders with QVC for Item [redacted] 64 oz. 2 in 1 Blender all on January 5,2014 offering her [redacted] Credit card as payment. Later our customer called and cancelled two of the three orders placed. The orders were successfully cancelled and her bank continued lo place a hold on her funds for the pending authorization obtained at he time the orders were placed, Our customer contacted QVC and requested we contact her bank and have the pending authorizations for the cancelled order's removed. Our customer was unaware of QVC’s position when a customer cancels an order the customer will have to allow the funds be restored following the rules of the individual banks. Her request was denied and as a result our customer incurred five over-draft fees at @129.00 for a total of $145.00. She is requesting QVC honor her request and billed the shipped order in 6 ez-pay installments us originally offered and waive the 1st payment.

QVC reviewed our customer’s account and verified the orders placed and cancelled. Also verified shipped order[redacted]is currently billing in 6 ez-pay installments as requested. We realize this is our customer’s first purchase with QVC and will be happy to reimburse

the bank charges mentioned in this complaint as a customer courtesy.

Please have our customer forward a copy of the bank charges to my attention for reimbursement. This information can be faxed to my attention at: ###-###-####. It could also be mailed to:

QVC, Inc

Office of the President

QVC appreciates the opportunity to respond to this complaint and look forward to hearing from our customer.

Sincerely,

Review: My account was closed with QVC due to QVC claiming I had too many returns. I subsequently opened up a new account with QVC, making legitimate purchases, and my account was again closed due to the association with my previously closed account. Because QVC closed my account, I decided to return all ite** I had ordered from them, to just completely absolve any association I had with QVC. I currently have three refunds that were supposed to be processed, that are currently 'on hold,' which amount to a total of $200.54, that QVC will not refund back to me. I called several times to ask why, after which point, Supervisors at each of the call centers refused to talk to me and referred me to corporate. I currently have THREE additional returns on their way back to QVC as well, and I am afraid that they will hold those refunds also. All told, my refunds total roughly $434.79. I have been unable to get this issue resolved through their 'Customer Service' Department, and I just want to get my money back, because I no longer want to have any association or financial obligations to QVC. I have been struggling to find out answers as to why QVC will not release my refunds, and have been refused any logical answer as to why I have not been refunded. The orders in question are QVC Order Numbers [redacted] (refund due: $70),[redacted] (refund due $70,), [redacted] (refund due $60.54), [redacted] (refund due: $70), [redacted] (refund due: $59.25), [redacted] (refund due: $54).Customer Service Representatives who were rude and refused to allow me to speak to a Supervisor: [redacted]Customer Service Supervisor who refused to speak with me: [redacted]Customer Service Supervisor who was dismissive and rude: [redacted]Desired Settlement: The orders in question are QVC Order Numbers [redacted] (refund due: $70),[redacted] (refund due $70,), [redacted] (refund due $60.54), [redacted] (refund due: $70), [redacted] (refund due: $59.25), [redacted] (refund due: $54).

Business

Response:

January 13, 2014

Dear **. [redacted]

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

I spoke with our customer on 1/10/14 regarding her concerns with returned merchandise. We reviewed all of the orders in question. Refunds have been released for the 4 order that were on hold as of 1/10/14. Our customer is aware that there are still two orders that have not yet been received. Once these items are received and reviewed, the refunds will be issued.

Again we apologize for any inconvenience our customer has experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: I bought a Perfecter fusion & paid in full of $99.00. the company promised a 4-year warranty. I tried to send it back because it's defective.

They promised to replace their device if defective. I tried to send 2 Perfecters that I bought for $99.99 each but they said I have to enclose a money order of $19.99 for each before they can replace them. Their advertisements are absolutely misleading. The way they deal with the public is unacceptable. At this point, I just want my money back for $198.00.Desired Settlement: I just want my money back.

Business

Response:

November 15, 2013

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our customer.

Our customer wrote to you advising you of a purchase she made for a Perfecter Fusion and voiced her dissatisfaction with the manner in which the manufacture is working with her.

QVC researched our customer’s account and only located one unrelated purchase by this customeron June 24. 2013. We are unable to locate any purchase of a Perfect Fusion made by this customer or by another account at the address provided in her letter. QVC will be happy to re-visit this issue if our customer is able to provide additional information for this purchase.

QVC appreciates the opportunity to respond to this complaint and apologizes we were unable to provide any assistance.

Sincerely,