QVC, Inc.

Review: I purchased a Dell portable Via QVC Last September and the portable suffered wear and tear damages when the right hinge of the screen was separated from the base. After contacting QVC who insisted I contact Dell directly as they do not manufacture the product only sell it and since I was still under their manufacturer 1-year hardware warranty Del must fix it.I am receiving false accusations, stress and turn around from Dell technicians while QVC is resting at ease not getting involved in the process.Desired Settlement: qvc to insist Dell honor their warranty and fix my system at no cost to me or pay the asking 179 asked by dell to fix my portable.

Business

Response:

October 10, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has with his Dell Laptop. The item was purchased on September 8, 2012, and **. [redacted] needs to work with the vendor to resolve his issues with the item. Although our customer is asking we tell Dell to repair the item without a charge, we cannot honor that request due to the timeframe involved.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Office of the President

QVC

Review: The company wiped out my checking account with a purchase I did not make, when I called they would not talk to me, they said there was nothing they could do, it was on a Friday evening so I had no money in my account until I talked with my bank Monday morning, when they finally talked with me after I called several times they assure me they would contact my bank, they never did, I had to get a new card which took 3 weeks, my bank thank god worked with me so I got my money back but QVC never made an attempt to pay overdraft fees they incurred from their stunt. Then they turned around and sent me to a credit bureau. Unbelievable,Desired Settlement: I think they should pay my overdraft fees, letter of apology, and check there billing! Also I should not be reported to a credit bureau, I did nothing wrong

Business

Response:

May 12, 2014This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVC's customer.I took the liberty of contacting our customer about the issue with the order for [redacted] Blue [redacted] Pebble leather Domed Satchel. In error customer's credit card was authorized 15 times for the amount of $29.47. Our finance department did fax customer's bank to remove the authorization, our customer's bank removed the overdraft fees. Customer is upset her account was sent to a collection agency, I informed out customer that due to her changing her credit card QVC did not have the new number therefore orders could not be authorized. Customer has sent the check to the agency in the amount of $588.18 on May 8th. Our customer will contact me when received by the Agency I will have finance confirm it was paid in full and the account will be reopened at that time.Thank you for allowing QVC the opportunity to respond to QVC's Customers complaint.Sincerely,

Review: QVC advertising product :"No elbow grease needed. [redacted] tub and tile concentrate works wonders on a variety of bathroom surfaces--tile, grout, fiberglass, chrome, plastic, glass, rubber, porcelain, vinyl, and painted and unpainted wood surfaces--without much work on your part. It cleans without bleach or phosphates, is nonabrasive, is safe for septic systems, and rinses clean with no residue"

Video demostration: spray in fixtures to remove water stains.. after the penny demostration :practical uses..faucets, shower heads.... Further more the video advertises the removal of rust, metal sitting in the solution for an hour!

Product caused pemanent damage to brand new fixtures, faucets. Contacted company and I was advised to contact the vendor directly. Contacted the vendor, [redacted] spoke to [redacted] and was told products cannot be used for more than 15 seconds in metal, explained to [redacted] the bottle recommend avoid prolonged exposure and 15 seconds hardly could be considered as prolonged exposure. Attempted to bring to the attention of QVC Corporate Office representative the fact that they are misleading their costumers with the advertisement and video on line, causing permanent damages but representative failed to help and still side with the company that should not be used on metal....as her old bottle for this product advises, but still as of today the video and advertisement on QVC web site still claims this product is safe and recommends it to be used in fixtures, chrome etc. QVC should be liable for damages caused for this product as they are clearly misrepresenting the product and selling it. I did buy it for QVC based on a very false advertisement and false premises about this product being safe to be used in bathroom fixtures, chrome etc.Desired Settlement: Proper advertisment about this product and the risk to use in bathroom fixtures, not to use in faucets, metals and if accidental contact occurs, this product should be removed immediately (15 seconds). Pay for damages.

Business

Response:

Please see attached response

Consumer

Response:

The information provided by QVC is not correct. QVC customer Service Representative advised

me that I could have a plumber come to my house and after I incurred in further

expenses, I could submit the claim to them so they could submit it to the

vendor but there was no guarantee to be refunded. My answer was that they should watch her

advertising very carefully and then they should advise their customer

accordingly. They claim they have strict

quality control, therefore they should check this product and confirm that this

product permanent spots chrome fixtures and it is not safe to use as advised by

QVC. Product should not be used at all, and if accidental contact occurs it

must be rinsed out immediately (15 seconds after the exposure). I further

stated that I bought the product directly from QVC and not from the Vendor, and

if I wanted to go through further expenses and aggravation I would have taken

the vendor directly to small court claims ($100.00)

Review: I opened an account with QVC a few months ago. I made a semi large purchase and chose to use a check to make the purchase. I had used a new checking account so when my bank got the check they denied it because it was for so much and my account was so new. My account got suspended on QVC because of this. That is understandable. I know they must think that it was a fraudulent account. The fact is though my bank simply denied the payment. They never sent out a product or anything so they were not out any money. A couple of weeks ago I opened another account. My checking account had been open for a while now so I wanted to try to make a purchase using their Flexpay system. I placed an order for two items. One of the items arrived the next day. When I went to check the status of the other item I found that this new account had been closed by QVC as well. I am a legitimate customer and I would just like the ability to use my account on their site. Payments will be made for the product that did arrive every month. Because of this I would like the ability to have access to my account and purchase other items if I were to want to. I have contacted QVC customer service, written to headquarters asking for my account to be reinstated and still have not heard anything. All I want is to have access to my account since I plan on being a good customer for the company.Desired Settlement: I simply would like access to my account. I can provide any information QVC may need to prove that it is not a fraudulent account.

Business

Response:

Please see attached response

Review: When watching QVC, they frequently state and also print "free shipping" without any disclaimers whatsoever. I live in Hawaii and when I call to take advantage of the "free shipping", this is not provided to me and there is an additional charge.Desired Settlement: Company should abide by the Truth in Advertising Law and either afford all patrons of QVC, the same advantages or disclaim areas where the "free shipping" will not be available.

Business

Response:

March 5,2014

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First I would like to apologize for the disappointment our customer had regarding a free shipping and handling offer that was advertised. I have reviewed our show and issued a refund for the postage in the amount of $6.47 back to the original payment. I have also spoken to our customer on 3/4/14 and advised of the refund. If she has any additional concerns she will follow up with me directly.

Again we apology for any inconvenience our customer may have experienced. If additonal assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: Ordered "Guard your ID 3 pc. Advance Identity Protection. Sent back in mail 1 month later, was billed late charge of $11.42. was told my account was 0 balance. Then started getting bills for $30.27. I've called customer service several times and cannot get this matter cleared up. I do not have the ite** and I paid the late charge.Desired Settlement: To clear up my account once and for all!

Business

Response:

January 9, 2014

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.

First I would like to apologize for any inconvenience our customer has experienced with regards to returning merchandise. Our records indicate that a full refund, has been issued for the returned product as well as adjustments to the late fee’s that were applied to our customer’s Qcard. Our customer should allow 1-2 billing cycles to see all refunds and/ or credits. I have also spoken with our customer and advised him of this information.

Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: QVC's collection department need to communicate that collection payment has been paid immediately they perfectly capable of handling collections in house like [redacted], QVC, [redacted] and [redacted] shopping network (whatever the new name is). Then this could have been resolved and I wouldn't have missed ite** I wanted to purchase. Which would have totaled over 600.00. So I think I should receive a 600.00 gift certificate for my inconvenience and aggravation. Not to mention the fights I had with my senior mom as she thinks I didn't pay the bill.Desired Settlement: They need to honor my desire to by the kindle special of the day or make same offer on better model and I want and apology as we;; as change of policy. I am IT professional. I know you can receive payment and clear account on same day within seconds. There is no excuse for any delay we are in 2013 if you can scan a check to a computer you can take a payment and show it posted on same day.

Business

Response:

October 22, 2013

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed by our customer.

Our customer is requesting QVC re open her account closed. QVC closed this account in September, 2010 for a past due collections debt. **. [redacted] is indicating she paid this debt in the amount of $210.06 and would like the account opened immediately. Our customer is also requesting a $600.00 gift card due to a delay in re opening her account.

QVC does not have record of this debt being paid to QVC or the Collection agency. We will be happy to work with our customer and need a proof of payment the date this payment was made and to whom. She is welcome to contact QVC with this information and we will re address her issue when this information has been received.

Our customer can fax the documentation to my attention a ###-###-####.

QVC looks forward to hearing from our customer and appreciate the opportunity to address this complaint.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

They said the account was closed in Sept. 2010 which isn't what I was told on phone by them they said in April I missed payment on Food Saver and that they would hold a Kindle Fire for me until matter could be cleared. However there are no Kindle Fires left. My QVC account email is [redacted].

Regards,

Business

Response:

Please see attached response

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and I am sorry that their office is so confused. I have resolved my matter as the item in question that I was promised was made available. As I stated before that this not the email associated with my account with QVC. As far as I am concerned this matter is closed.

Review: I ordered a [redacted] Mini for my son who is in the US Air force stationed in Guam.

I ordered it in November so he would receive it by Christmas. On December 18th I called QVC to check on it again. Online and on the phone it states its in route. I talked to a customer service representative and it never got shipped. They reshipped it but its too late to get to Guam by Christmas. If I hadn't called they would never have checked into it, but still charged my credit card.Desired Settlement: Make sure to check order status and tracking numbers for an item ordered. I would like an apology letter sent to my son in the military.

Business

Response:

December 23, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the [redacted] she ordered for her son. Please have her call me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Review: I tried to order an out door rug on their website and it wouldn't let me, so I called a few days later and orderd over the phone. the rug and my bank statement arrived the same day. They have a qvc in Italy as well and thye charged my acct $491.60 (they rug was &69.00) and a currncy conversion excessive atm fee $4.92.This is the only card I use, my son is getting married on the 15th. I had to cancel this card, call and rearrange everthing and qvc did nothing. I called and they said "gee I have no Idea how our call service reps could do such athing" this has cause alot of problems. who else have they done this too and how often.The least they can do is cover the cost of the rug and remove me, I will never be doing business with them again. And I have been shopping with them for over 20 years.Desired Settlement: refund for product, and apology and explanantion on how this happened.

Business

Response:

Please see attached response.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

qvc was exrtremely rude while trying to resolve this, they left out quite alot. I had no use of the only card I use for 10 days, I had wedding stuff for my son attached to that card(a huge problem). My bank statements clearly show the charges were from qvc Italy, not fraud from my card being stolen. It was and is complelty their(QVC) problem and they didn't handle well at all. I will use the 50.oo credit they have given me as a small token for what they have put me thru and my son at his wedding time, but I WILL NEVER SHOP THRU QVC AGAIN AFTER THAT>

Review: I purchased a lap top computer that was suppose to be on 6 monthly payments. On the third month they took 3 payments in 2 days. Upon calling customer service they refunded all 3 instead of just 2. The next month no payment was taken so I tried to make one online but the account said there was 0 balance and wouldn't let me make a payment. I then got a letter a few weeks later saying I owed payments and to call customer service. I called and talked to a female rep. and explained the circumstances. She told me I had no balance and it must have been resolved. I actually argued with her saying I needed to make a payment. She said she showed no balance and could not take a payment. Now on the 3rd of November they charged my debit card 2 payments putting me in the hole. I know I owe them but it was their mistake and I never authorized more than one payment per month. And online, it still shows that my balance is zero. I don't think I should suffer for their inability to keep their records straight. And I believe taking unauthorized funds out of my bank account is illegal.Desired Settlement: I need the extra money the took out of my account put back ASAP. And resume the one payment per month.I also think they should accept their mistakes instead of treating me like a criminal on the phone.

Business

Response:

Please see attached response

Business

Response:

Please see business's rejection

Consumer

Response:

I am still rejecting their response due to the fact that they accept no responsibility in the billing errors that their actions caused. Payments were rejected because they attempted to take more than one payment per month and the fact that they wouldn't take a payment because they said it was paid in full when it wasn't. I can see that I'm not going to get any admission from them so this is closed as far as I'm concerned. I have been a long time customer but will not be in the future. I am also sure that doesn't bother them. A little better treatment of their customers would go a long way.

Regards

Review: I purchased an ** laptop computer, as a gift for my wife earlier in 2013. (not sure exactly of the month) It was a good price and I thought it was something she would like. When I did give it to her, after about a week she was very dissatisfied with its performance so I called QVC to ask about the return. Because I purchased it before her birthday and waited over 30 days to give it to her I was told they would not take it back and I would have to deal directly with **. I called 3 different times and was told the same thing. The problem is, I did not buy it from **, I bought it from QVC, and because I was not satisfied with it they should be the ones taking it back. ** did nothing for me because there was nothing wrong with the computer, except that it was not user friendly and my wife did not like it. So now I have a computer that has been sitting in its box for over 4 months now, not being used but I am still paying for it.Desired Settlement: I just want QVC to take it back, credit my account so she can pick out a computer she wants. That's it.

Business

Response:

October 30, 2013

Dear **. [redacted]:

This letter is in response to the complaint recently filed with your office by our customer. I will be happy to respond.

I have left a message today (10/30/13) for our customer regarding his concerns. We have authorized the return of his merchandise back-to QVC for a refund. Please follow the returns instructions printed on the packing slip.

Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed I can be reached at ###-###-####, Monday - Friday 9:00 am - 3:30. pm EST.

Thank yon for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: My name is [redacted]. My qvc order number is [redacted]. I placed an order for an [redacted] computer on friday 07/12/13 on wednesday I contacted qvc to receive tracking information. I need this computer for my job and I was going to receive it by 07/23/2013 which is exactly when I needed it. When I contacted them on thursday 07/18/13 and tney told me that instead of sending my order, the coorporate head quaters were reviewing it. She told me that they decided not to send it to me because I decided to set up easy pay payment and since I am a new customer I cannot receive the computer. WHEN WERE THEY GOING TO GIVE ME THIS INFORMATION?!!! I NEED THIS COMPUTER FOR MY JOB! THEY ARE HOLDING $430.00 OF MY MONEY AND NEVER REFUNDED IT! I NEED TO PURCHASE A NEW [redacted] COMPUTER ONLINE AND I NEED IT BY JULY 30th!! The originaly delivery date of july 23rd was perfect because I was going to have it a few days before I actually needed it. While they are gazing at my order at their cooperate office, I could loose my job behind this because my job is requiring us to use [redacted] computers to complete our work! If they were not going to allow me to set up easy pay in 5 payments, THEY SHOULD HAVE NEVER TAKEN MY $430! THERE SHOULD BE SOMETHING IN THEIR SYSTEMS TO LET US CONSUMERS KNOW!!!!!!!!! THAT IS MONEY THAT I NEED TO PURCHASE MY COMPUTER IN WHICH THEY ARE HOLDING AND I HAVE NOT BEEN REFUNDED IN A WEEK! I want this company to honor their original agreement and set up the 5 payments. I have already paid one when I originally purchased the computer. There is only four more payments. This is very inconvenient for me and my money should have never been accepted if an issue like this was going to occur.Desired Settlement: I want this company to honor their original agreement and set up the 5 payments. I have already paid one when I originally purchased the computer. There is only four more payments. This is very inconvenient for me and my money should have never been accepted if an issue like this was going to occur.

Business

Response:

Please see attached response

Review: I have been a customer of QVC for over 10 years. I have always paid my bill on time and have always paid over the minimum amount due. I have been paying $200.00 a month on my QVC bill and have never had a problem until in May I noticed an error on my account saying that I was past due on a payment. How can I be past due when I have been paying every month and paying over the minimum amount due. I called QVC and the customer service person stated that I was past due on an easy pay. Easy pay is when you are allowed to use the QVC card and make so many payments on an item to pay for the item that QVC has allowed you to charge on your QVC Credit Card. They allowed me to charge something I had paid 4 out of 6 payments and now they are saying that I need to pay the balance a different way. I am a senior citizen 62 years old and have a set budget that I live on. They allowed me to buy a chair over my limit which I did not know that I was over my limit since previously if you were ever over your credit limit they would not let you use their QV CC. This is an unethical lending practice. This is if you went to [redacted] bought a TV paid 6 out of twelve payment and then [redacted] says you cannot continue paying with your [redacted] card use something else. They have locked my account, turned my account to a collection agency and are going to file a judgement against me if I do not pay the overage. They made the mistake of allowing me to charge over my limit and now they are saying that I must pay the overage to some collection agency when it was their mistake in the first place. There are thousands of senior citizens who shop with QVC and if they have done this to me I am probably not the only victim out there. I am totally devastated by this whole issue. This is the only credit card that I have and I do not have any other means to pay QVC. It was their error and they will not admit that it is their error. But if there computer system was working properly they would of just told me that you cannot buy this chair and I would not have and none of this would have happened.Desired Settlement: I would just like to continue to pay the $200.00 a month to QVC to correct the overage issue and if they feel they need to cancel my account so be it. As of this point I am so devastated by this issue that I will never ever buy another item from QVC, They have lost a customer for life.

Business

Response:

August 18, 2014Dear [redacted]:The following letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer notified your office she has been paying for [redacted] a [redacted] Classic Rocker/Recliner in Ez-Pay installments billing her Q Credit Card. She received a notification her Ez-Pay installment was declining and QVC is requiring another form of payment, Our customer discovered she had gone over her approved credit limit on the Q Credil Card and the bank will not approve any further billing to the card until additional payments are made, reducing her balance. As a result this account has been sent to Collections, Our customer feels this is an unfair practice and wants to continue having the remaining installments bill to the Q Credit Card, Her expectations when she placed the order, was to have all of the payments billed to this card. Our customer is asking QVC to honor this request.QVC apologizes the Q Credit Card is unable to be billed for the 2 remaining installments on this order, The credit limit is set by [redacted] the issuer of the Q Credit Card. At the time our customer placed her order in February there was adequate credit available for the purchase to be billed to the Q Credit Card. Unfortunately, our customer also used the card for other purchases with QVC and the available credit depleted. Our customer will have to supply another form of payment before QVC can reopen her account and remove it from Collections.Again, QVC apologizes we are unable to honor her request and appreciate the opportunity to respond to this complaint.Sincerely,Dolores DOffice of the President QVC, Inc

Review: [redacted] Excite 10 LE (16 GB) Tablet

Ordered tablet on February 14, 2013 for six pay installments of $70.66.

Received First Tablet --Sent back to QVC due to issues with power fluctuating and the internet not connecting.

Received Tablet 2 on April 25, 2013--Having issues the the tablet will not work at all.

Called [redacted] and was informed that in order to send tablet to them I have to pay a shipping cost of $24.95. Was also told by [redacted] that if they feel it is not machine malfunction I will have to cover replacement parts. Why when barely owned and had in my possession for five months.

Contacted qvc warranty company square trade and was told that the only way they can do anything is if the warranty co for manufacturer says they won't cover it. The man at the warranty co. asked me was it refurbished because I have had so many issues. I informed him that I was told it was new when I ordered it. I do not feel I should have to pay for something I have barely had in my possession enough to use. Paid first three months of payments although I was having issues with the product that I was sold. Have not paid May and will not pay June or July because I still do not have workable machine.Desired Settlement: I would prefer a workable replacement--hopefully even a better quality and up to date [redacted] tablet. Hopefully this can be accomplished. I would like to be compensated for all the hassle I have gone through with this machine. If this cannot be accomplished then I would like a full refund of what was paid on machine so far. I HAVE HAD ENOUGH!!! HOPEFULLY YOU CAN HELP. I AM TIRED OF GETTING THE RUN AROUND.

Business

Response:

Please see attached response.

Review: This complaint is in reference of a diamond ring that I have purchased on May 1st 2014 on QVC's easy pay system. The order was scheduled to ship a week after the order. which never happened. Here it is June 7th and still no one can tell me the details of my order.We missed my wedding date of June 1st without a ring and before that date ordered another ring in my wife's account and that was also lost in the system and could not be cancelled. We sent in a combine amount of $600.00 which is still being held without any real reason why. Each week all we get from customer service is that they are waiting for some kind of shipping details from the company where the ring is being shipped from. All we asked was to be refunded of money so we can move on but this seems to be an impossible task for QVC to do. Week after week I've talked to several people including manager, supervisors and no one can do a thing about this problem. They just blow mw off by saying that there so sorry that I am going through this and I should call back next week to see what progress they have obtained. All I asked was when does it go to another level where QVC steps in and acknowledge that they are very wrong in handling this in a professional way and refund the customer and or credit there account for the inconvenience and misconception of a professional business.Desired Settlement: I would like to be refunded my deposits and compensated for my misconception of QVC's customer service and the effect that it has cost us on of wedding day.

Business

Response:

June 16, 2014Dear [redacted]:This letter is the responsc from QVC, Inc to the complaint filed in your office by our customer,Our customer ordered his fiancé's wedding ring on May 1 expecting delivery the following week. As of June 7 he was unable to obtain any information on when it was being shipped. The ring was not received in time the scheduled wedding of June 1. His wife then order a ring on her account and it was also lost in the system. Our customer is requesling QVC his monics so that thcy can purchase the rings else ware.QVC sincerely apologizes the delay in our customers order Shipping from our Vendor. We certainly appreciate the inconvenience our customer and his fiancé experienced waiting for item [redacted], a ring for their wedding to be coufirmed shipped. I have been in contact with our customer and confirmed the merchandise was finally received from the 1st order. We contacted our Vendor and advised them to cancel the 2nd order placed and also contacted [redacted] and asked them to drop the pending authorizations holding on her card ending in [redacted]. As a customer courtesy, QVC cancelled the last ez-pay installment in the amount of $301.03 from billing. Both our customers are satisfied with our efforts to resolve this issue.QVC appreciates the opportunity to rectify this situation and considers this matter closed.

Review: I applied for and was granted a QVC credit card within the last few weeks. I used the card to buy a TV last week. Then QVC decided to close my account without even notifying me. I had to call them to see why I could no longer log into my account. Something to do with something from years ago, which was resolved years ago.Desired Settlement: I want QVC to reopen my credit account and send me a new credit card. I filed a bankruptcy in 2012, after some alleged 2011 QVC dispute, so I have a clean slate due to the bankruptcy and should not be penalized for anything prior to my bankruptcy, and I confirmed this with my bankruptcy attorney.

Business

Response:

June 4, 2014Our customer reported he applied a Credit Card and it was issued to him. He placed an order for a TV and later discovered the order was cancelled and the account closed. He is upset that he received no notification of this action and is requesting all be reinstaled and the TV shipped.QVC reviewed this complaint and will not be complying with his request, QVC records located a previous membership account closed by QVCs management in June 2011, This is a permanent closure and the account will not be reopened. This gentleman opened three more accounts with QVC and all have been closed. The Credit Card he was approved for is through [redacted] the sponsor of the credit card, QVC did not close this card. Unfortunately, it is only able to be used with QVC and this gentlemans shopping privileges were revoked.QVC considers this matter closed and appreciated the opportunity to respond to this complaint.Sincerely,

Review: I placed order #[redacted] on November 26, 2014 to be shipped [redacted] ground. QVC provided an estimated delivery date of December 5, 2014. As of today, December 1, 2014, QVC confirmed that the order has not even shipped. QVC confirms that the item ships from QVC warehouse in [redacted], PA. -- which is 3,000 miles from my Sacramento, CA residence-- and cannot possibly deliver by December 5. I asked QVC customer service representative Jacqueline to cancel the order so that I could purchase the item locally instead of waiting an inordinate period of time for QVC to ship (if they ever ship). Recently QVC NEVER shipped an item that I ordered and refused to issue a credit to my credit card for approximately 10 days. With regard to the existing order, QVC customer service representative Jacqueline refused to cancel the order, indicating that the order is "in process." QVC's business practice is to categorize an order as "in process" immediately after the order is placed, the result of which is that the customer cannot cancel the order online -- and with regard to the order at issue, QVC customer service refuses to cancel the order. Without an admission by QVC customer service that they have lost the order or are otherwise unable to ship the item, I am reticent to purchase the item locally because if QVC eventually ships the item, I will have a superfluous item which must be returned at my expense.Desired Settlement: Cancel the order immediately and provide confirmation of the cancellation so that I can purchase the item locally OR immediately ship the item to me gratis to compensate for the delayed service.

Business

Response:

December 3,2014Dear [redacted]:Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to apologize for the concerns our customer has regarding the delivery time frame for her merchandise purchase. I have reviewed our customer account and the item in question ([redacted] K40 Coffeemaker with 48 TC-Cup Packs & Water Filter Kit) has shipped as of 12/1/14 with an estimated delivery date of on or about 12/5/14.1 have also left a message on our customer’s answering machine providing this information,Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm liST,Titanic you for allowing QVC the opportunity to respond to our customer’s complaint.Sincerely,Patricia K.Office of the President QVC, Inc,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the Revdex.com's intervention which contributed to the resolution of the complaint. Thank you.

Regards,

Review: ON November 8th I ordered a set of six ornaments off of QVC television show. While on phone I notice my address was incorrect, so I asked to speak to a customer service rep. I explain to her that I need to change address on file. She said she changed address and my last name due to being married now. Before, I got off phone, I asked her if she was sure my ornaments would be shipped to right address, and she said it would. It was suppose to be arriving at my address on 11/13/13. On 11/14/13 when I haven't received it I checked tracking and it said it was coming to old address, so I called customer service and they said they couldn't help me that I WOULD HAVE TO CHECK WITH POST OFFICE. Only I don't have post office box anymore. Instead of them rerouting it to me it went back to QVC. So when I called 11/16. They said they would have to credit my refund and not give me my ornaments. Due to it going to a warehouse and item being sold out. But my ornaments weren't sold out it was shipped to wrong address now to go to some warehouse and sit on shelve or sold to next customer. Which it not fair to me since I DID NOTHING WRONG. Customer service didn't change address right. But had no problem changing billing address. Then both customer service did nothing to fix address problem before it was returned to warehouse to reroute package.Desired Settlement: I wish to receive my set of six ornaments.

Business

Response:

November 22, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets that our customer did not get her ornaments, Unfortunately, there was no stock to replace the ornaments. A full refund was issued in the amount of $42.89.

Thank you lor the opportunity to respond to this inquiry,

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: It wasn't sold out!!! It was sent to wrong address and then returned to warehouse where it either sits or was sold to another customer after me!!! I verified address before completing order, I can't help that the customer service agent didn't do her job. Then I call to check on where item was after not receiving it on date expected and customer service again did nothing to fix it she could have had address changed to come to correct address before it was shipped back, it had a tracking number on it. So because 2 people couldn't do their job, I don't get item I ordered??? Also Now someone can't call warehouse or go to warehouse and ship out ornaments that were shipped back!! Agent had no problem changing billing address in system but not shipping this shows that address wasn't corrected by agent. Order over phone you are trusting the person on the other end knows how to do their job. I work in customer service industry and it sounds like a Lot of people that can't take care of their customers. I won't order anything else from QVC and no one else I know or talk to will either.

Regards,

Business

Response:

December 12, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets that our customer did not get her ornaments. Unfortunately, there was no stock to replace the ornaments. A lull refund was issued in the amount of $42.89. Although, our customer is rejecting my response, we still do not have inventory on the item she requested,

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I got a new credit card in May. I tried to update my payment information on QVC, but I got an error message saying they were changing their PIN numbers to passwords & to try back later. I tried once or twice a month, each with the same message. I also got a new phone, a new tablet, and two new laptops between May and October so I thought the new systems had something to do with still getting that message- either way, QVC would still not let me log on to change the credit card information so I could pay for my items. In October, I called. They told me I was closed out of my account on Oct. 5 for non-payment- for not paying when they WOULD NOT ALLOW me to pay all those months. They said to fix it, I had to pay the account- WHICH I HAD BEEN TRYING TO DO SINCE MAY! And I couldn't log into my account any more to fix it. I had to log into the account to pay. They wouldn't let me. When I called again, they just said the same thing- I had to pay the account- but they wouldn't let me in to pay it, and they hadn't let me since May. So I emailed. They said I had to call. I had. See the circle yet??? So I emailed again. They sent me a reply email, thanking me for emailing. They have not responded since.They have also locked me out of the system so I can no longer email them to try to resolve their negligence.Desired Settlement: Since this is a result of QVC's refusal to let me pay for my account in the first place, here's what needs to happen:

1. I need to be allowed to log back into my account to change the payment information.

2. Any and all recurring purchases need to be restored back to original (if they've been deleted or altered) since they were the ones who wouldn't let me pay it in the first place.

3. Any and all fees regarding non-payment need to be eliminated, since, again, they've not allowed me to pay for my account- and gave me the run-around each time I tried.

4. All my account information, privileges, access, etc., needs to be completely restored.

Business

Response:

Please see attached business response

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because of the following:

I would like to make everyone aware and hope that you write a bad review about QVC their customer service representatives are extremely rude and they give you the run around and lie they lie about shipping when you will receive your product then they blame it on the vendor and tell you they can't get any information even after they have you pay extra for 2 day shipping but they don't put on the website is that it takes 2 days to leave the vendors warehouse and then it takes another 2 days to ship but they initially tell you that your delivery date is 2 days from the date of purchase not for so now you expect something you don't receive it on time and when you try to resolve the issue you have to speak with managers and they're rude and they talk all for you and won't let you speak I've read plenty of other complaints about you VC and how they have representative there who are told to lie to you about shipping and whatnot