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QVC, Inc.

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Reviews QVC, Inc.

QVC, Inc. Reviews (268)

Review: I was watching QVC on Oct. 11 and saw a presentation for a ** 15.1 Laptop with lifetime support, lifetime [redacted] Security a case, and with the

option of without [redacted] 365 for 349.+ or with [redacted] 365 that could be shared between 5 computers for $399.+ free shipping.

When I opened the computer I immediately called QVC customer service to inform them that the computer came with a one year subscription of [redacted] 365

which could be shared with one tablet.....I was told to look at the online presentation.....I explained that the online offer would not be relevant since

time had passed from the tv offer I purchased....NO one could find the offer I saw on tv.......I believe there must be a tape showing the offer I saw on those

early morning hours and I know what I saw since I explained the purchase I made to my husband and my daughter and I emphasized the great deal

particularly since the [redacted] 365 could be shared with 5 computers...FYI QVC customer service kindly explained I could return the purchase...but that is not fair....Desired Settlement: I want QVC to stay honest about what was shown on tv....and honestly give me the whole of the product I purchased when I called in.

Business

Response:

October 31., 2014Dear [redacted]:This letter is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer purchase an ** laptop QVC Item number [redacted] and is stating QVC offered this item without [redacted] 365 for $349.00 or with [redacted] 365 for $399.00, She stated the [redacted] 365 could be shared on 5 computers, Our customer received her purchase and discovered the [redacted] 365 she received can only be used on 1 computer and 1 tablet, Our customer wants QVC to honor the presentation.QVC apologizes for any misunderstanding. We have reviewed the presentations of October 11, 2014; she date our customer viewed our presentation of item [redacted] and confirmed QVC had not mentioned [redacted] 365 could be used with 5 computers and tablets. This item was presented throughout the day since it was our Special Value of the Day. A customer can purchase the [redacted] 365 directly from [redacted] for use on multiple computers and tablets.We are sorry we arc not able to honor our customer's request and if she is not satisfied with her purchase, as previously offered, she may return for a refund.QVC appreciates the opportunity to respond to this complaint.Sincerely,Delores D.Office of the President QVC, Inc

Review: On September 8, 2013 I order a IPad from QVC. On Tuesday September I called to check my order status, and told they needed more information. I gave them the information that they for and as we was getting off the phone they stated if they needed anymore information that they would call me. After a few days I called them to check my status. They status they needed more information and I gave them the information they needed and plus informed them that the IPad was for my granddaughter Birthday present and that I really needed. So they told me my item would ship out and that she would receive by her Birthday. I did the fast shipping where she could've received it on her Birthday. The day she suppose to receive the IPad, I found out they had cancel the order. When I called them to see why my order was cancel because they couldn't reach me when they call for more information they cancel the order after I didn't answer the phone. I told them I did not get a call from at all. When I told my granddaughter she wasn't getting her IPad I felt like crying. She was so disappointed about not getting her IPad.Desired Settlement: I would like for my grand daughter to get an IPad.

Business

Response:

October 10, 2013

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by **. [redacted].

I took the liberty of contacting **. [redacted] about her issue. **. [redacted] stated she did not receive any calls about her credit card not verifying with her address. I apologized to **. [redacted]. I requested the Finance department call **. [redacted] about her issue. Finance left **. [redacted] a message that she would need to be on the phone when the credit card company is contacted. **. [redacted]'s credit card company will not verify any information without the customer on the line. **. [redacted] informed me she no longer has that credit card. I removed the credit card from our system and placed new credit card. **. [redacted] informed me she no longer wanted the item she had ordered.

Thank you for allowing QVC the opportunity to respond to **. [redacted]'s complaint.

Sincerely,

Review: My Husband and purchased a 32 inch tv from qvc on November 27,2012. We paid qvc 267.42 for the tv.

We didn't use the tv right awqy because we're redoing the room. So we now took out of the box and wrappings to set

it up. Now we find that the tv was shipped broken it dosen't work at all. I've made serveral calls to the company for a new

tv or my money back. their customer service said I have a 2 year warranty. But I have contact the tv company directly myself.

Why should I have to do this when I paid qvc and not the tv company. After all my bill that I paid says 2 year warranty. I would

appreciate your help with this matter. I've got absolutely no were with this company. I'll be waiting to hear something from the

Revdex.com.Desired Settlement: I just want my money returned to me as soon aspossible so I can purchse

a tv at a store.

Business

Response:

October 2. 2013

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer, [redacted]. [redacted]. I will be happy to respond.

I have reached out to [redacted], [redacted] providing my phone number as additional information is needed to further assist her.

We would like to apologize for any inconvenience this may have caused [redacted]. [redacted]. I look forward to speaking with her in hopes to resolve her concerns.

If additional assistance is needed, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to [redacted]. [redacted] complaint.

Sincerely.

Review: This company has failed to honor purchase agreement after I received a purchase confirmation, here is the letter received after confirmation

(Dear xxx,

Thanks for shopping at QVC! We're delighted to confirm your order placed on June 08, 2014 at 04:01am ET. To track the status of this order and more, visit Order Status.

Your method of payment for this order is [redacted].

then I received a call from a rep saying that they wont honor the sale .Desired Settlement: I just need the company to honor the purchase agreement they sent to me in my e-mail and receipt and deliver the order as agreed.

Business

Response:

June 10, 2014Dear [redacted]:Thank you your recent inquiry to QVC concerning our customer. I will be happy to respond.First I would like to extend an apology that we were not able to honor our customer order request. In our Policies and Information section posted on our website under Additional Legal Information it states, Easy Pay are subject to approval by QVC'',Our records also indicate that our customer was contacted by our finance department on /8/14 and advised of this information. At that time the order was canceled at our customer's request.Again we apologize for any inconvenience this may have caused our customer, additional assistance is needed regarding this matter, can be reached at 800-296-2931, Monday — Friday 9am — 3:30pm EST.Thank you allowing QVC the opportunity to respond to our customers complaint.Sincerely,

Review: QVC- Cancelled my order with out my knowledge. I have been a long term customer for years. I ordered a queen mattress set. I originally ordered a queen set but called back and changed the order to a king set. When I checked the status of Order Number:[redacted] Order Date:05/06/2014 I discovered the order was canceled. I called the customer service # and spoke to [redacted] ( she refused to give op id#) and she said QVC canceled my order since they they needed to verify my address. I told her no one has called me or left me a message in regards to this question. She proceed to argue with me and tell me her notes indicate QVC did call. I reminded her this is the 2nd mattress I ordered and I have been a long term customer. The queen mattress set I ordered in May I canceled and changed to a King. After doing this the delivery team at [redacted] called me to attempt to deliver the queen mattress set. I informed themI canceled the queen order and I reordered a KING set and to please be on the watch for that order to be delivered. They indicated to me this is normal and they do not get communication from QVC so they did not know.

Our family has moved 2000 miles and we have already waited over 25 days for delivery of this mattress set. To learn the order has been canceled without my knowledge is bad business. In addition when I asked to speak to a supervisor on the phone this morning [redacted] informed me no one was available and they don't come in until 9am. She said will leave some one a message. I got the impression on the phone my business is not valued and I am just a number. Her demeanor toward customer service was unprofessional and she showed no remorse toward my situation. Although she told me to "have a great day"!!Desired Settlement: Delivery of order -Expedited with discount.

Business

Response:

May 30, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the cancellation of her order for the [redacted] bed, Our finance department tried to contact our customer to verify the order and could not reach her and they sent her a letter on May , 2014. If our customer is still interested in ordering the bed please have her contact me at ###-###-####.Thank you for the opportunity to respond to this inquiry.Sincerely,

Review: QVC along with a [redacted] Mattress representative advertised a [redacted] mattress and box spring on TV that was exclusive to QVC. Together they claimed the mattress they were selling was the best mattress money could buy. They said you could sit on the sides without it collapsing. Not true. They said when you move your spouse doesn't move. Not true. They went on and on forever about how wonderful this mattress was. Every claim they made about this mattress was not true. We have checked the internet and there are many, many complaints just like ours. Complaints that the mattress doesn't hold up. That is sags and develops a hump in the middle. We bought ours in July 2012. It is already sagging and collapsing...and we were out of town for 4 months, so that means that mattress was only slept on for 7-8 months. I bought that mattress and box spring in good faith. QVC highly exaggerated the quality of the mattress, and misled us. I feel that they should have to stand behind the product since they are the ones that sold it. QVC did refund us $35.00 to have [redacted] come out and inspect the mattress, but they never went any further than that.Desired Settlement: Refund

Business

Response:

October 21, 2013

Dear **. [redacted]:

This letter is in response to the complaint recently filed with your office by our customer. I will be happy to respond.

First I would like to apologize for any inconvenience our customer experienced with her purchase from QVC. As a courtesy to our customer QVC has authorized the return. I’ve also left a message today (10/21/13) for our customer advising that they will be contacted by the delivery company to arrange a pick up. Once the item is received by QVC we will issue a refund.

Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed I can be reached at ###-###-####, Monday - Friday 9:00 am - 3:30 pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] And [redacted]

Review: On Sunday, 3/24/13, I watched a QVC television show which offered a product, Mrs. Prindable's Gourmet Caramel Apples (12) for $43.98 including free shipping and no tax. As an incentive, two "bonus" apples were to be included for a total of 14 apples. I called the show at [redacted] and placed the order on my personal credit card. The sales lady specifically asked me which credit card I wanted to use and she took all the numbers and my address and promised delivery by Thursday, March 28, 2013. She never asked me if I had a curent account nor did she ask me if I wanted to open an account. The next day, QVC placed the charges for my order on my wife's charge card. My wife calledme at work and asked if I ordered anything from QVC because she was unaware of this charge. I told her that I placed the order as a surprise for my daughter's birthday Easter Sunday which the entire family could enjoy rather than baking a cake. Unfortunately, QVC placed the charge for this order both on my credit card and on my wife's credit card! I have no idea why QVC charged my wife's card. When my wife called QVC customer service several times that same day and finally, after speaking with a supervisor got QVC to agree to cancel the charges on my wife's credit card. The QVC supervisor also agreed to "comp" the order since it put us through all this trouble. QVC then changed to delivery promise date from Thursday, 3/28/13 to Friday, 3/29/13. The product was never delivered. I called QVC on Saturday, 3/30/13 and was told that they cancelled the order! It ruined both my daughter's birthday and our Easter celebration. This company failed to provide customer service assistance. It failed to deliver the product even though it charged two credit cards. It failed to disclose key conditions of the offer (by never advising me that I needed an account to order). It failed to honor an existing agreement (the supervisor promised to comp the order). It processed an unauthorized credit card charge (by charging my wife's card). QVC ruined our surprise celebration!Desired Settlement: I would like QVC to honor its promise to ship the order as complimentary and remove credit card charges applied to both my wife's credit card and my credit card. I would like QVC to offer a letter of apology to my daughter for non-delivery of the product. . I would like QVC to better train its customer service employees, including supervisors.

Business

Response:

Please see attached response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Wrong person billed. Billing for items never received.

Items ordered November 2012, QVC billed my husbands account not mine as they were told. Trying to ruin my husbands credit, refuses to place bill on my account. Items Ordered #1 Philosophy Cleanser and Microdelivery were never recieved, I requested a proof of signature since I knew I didnt recieve these items and wanted to know who did, and was told that there is no signature, just a scaned delivery. We have had problems with deliveries in this area for years. Homes on each street have the same house numbers, to often delivery persons do not bother to look at the street and the house numbers, thus ending up with items going to the incorrect house. Some of the residents will take the delivery to the correct house, unfourtunetly some do not. I have been trying to get these two issues taken care of for 9 1/2 months, now today customer service says " to much time has gone by you have to pay for those items", even though I have been continuously trying for 9 1/2 months to get both issues rectified. QVC customer service never calls me back as promised with updates, when I call them back after waiting the requested ten days for their return calls, each time I am then told "we have no record of your call" and they make me start all over again. I am at the end of my rope,I dont want this on my husbands credit , his credit it perfect with 710 score, if QVC would take the aforementioned items off of this bill, I would pay the remaining amount. The total is $399.10, minus the $184.00 for the items never received leaves a balance of $215.10 of which I would glady pay. I am getting no where with this company and need assistance badly.Desired Settlement: Credit for items not received, as explained above,...taken out of my husbands account and put in mine.

Business

Response:

October 1, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that our customer has regarding the past due Easy Payments on his account. Please have **. [redacted] contact me at ###-###-####, so we can discuss his inquiry. I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Review: I would first like to state that I have asked to speak to a manger of the call center twice and have never been called back. I have spoken to numerous reps in the call center only to be told that they cannot help me. I am writing to file a formal complaint about the way a payment error has been handled. On 8/21/2013 I made an on-line payment of $100 to QVC. I received conf # [redacted]. 2 weeks ago I was called and I received a very nasty letter from [redacted] bank that I was in collections for 1 missed payment. I have made so many attempts to call in and get this rectified. I spent 2 hours on the phone with your customer service dept and [redacted] just to transferred back and forth between the two of you. I even had a representative on the line with me from [redacted] trying to let someone on either end know that the $100 payment was never attempted by QVC or [redacted] I feel that being charged a late fee, having my available credit reduced to below my balance and being jerked around for two hours is unacceptable. I am a good customer and have always made my payments on time and paid more than minimum payments when possible. I am asking for my available credit to be returned to me and an apology letter from both QVC and [redacted] Bank.Desired Settlement: I am asking that QVC take a hard look at how [redacted] Bank treats your customers over 1 late payment that was clearly a website problem and not my fault. I received a conf# for the payment. You cannot get a conf# unless you complete the transaction on the website. I want QVC to train the reps better on how to handle these calls. I know I am not the only one consumer this has happened to. I also want QVC to contact [redacted] Bank and ask that my available credit be restored back to it's original amount. I also want an apology letter for the way I was treated everytime I called in to QVC. I shouldn't be treated as a habitual late payer when a payment error happened that wasn't my fault. QVC shouldn't deam a customer guilty unless it can be proven. On my end I made every attempt to make a payment on time. My opinion of QVC has changed. If this situation isn't rectified to my satisfaction, I will be closing my account and no longer do business with your company and I will be sure to share my story with others who use your company.

Business

Response:

October 1,2013

Dear **. [redacted]:

This letter is the response from QVC, Inc to the complaint filed in your office by our customer.

Our customer advised QVC of an issue she experienced with a missing payment on her Q Credit Card. Our customer stated she made an on-line payment of $100.00 on August 21, 2013 and received a confirmation number. Sometime later she received a notification her August payment was not received. Our customer was frustrated her efforts to resolve this matter were so difficult and took considerable time and effort on her part to correct. She incurrent a late fee and ** reduced the credit limit for this card. She is requesting the late fee and previous credit limit be restored.

QVC apologizes our customer had any difficulties resolving the payment issue and have confirmed this is no longer an issue. QVC did request the late fee our customer was charged be adjusted and both her payment and late fee adjustment posted on her September statement. The Q Credit Card is owned by [redacted] Bank and the bank sets the credit limits on their card. ** is responding to the Revdex.com separately and addressing the banking requests.

QVC appreciates the opportunity to respond to this complaint and considers this matter closed.

Sincerely

Review: I attempted today to order an item on line at QVC. It was stated that my account was in collections. I found out that my credit card information would not process. I believe this is because my information was compromised and I had to cancel my credit cards. I forgot about these cards being on file for a payment plan with QVC and unbeknownst to me, my account was sent into collections. I never received an email, a phone call or a letter. The company say's they sent letter to me however they had the wrong information on file, they did not send it to my receiving address. They also stated that they called me, if they had they never left a message. They also said they emailed me however I have never received an email from them. I believe they made NO attempts. Because If they had they would have reached me. I called the collection agency asap and paid the amount in full.Desired Settlement: I want this action removed from my credit report this is very damaging to me. I would like to know who else this has happened to. Perhaps a class action suit?

Business

Response:

July 16,2013

**. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA. 18508

Re: [redacted], [redacted]

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by **. [redacted].

QVC regrets the concerns that **. [redacted] has regarding her Easy Pay situation. Our records indicate that QVC sent automated messages regarding her past due Easy Pays. We also sent letters regarding the past due amount. On July 15, 2013, we reopened the account because the debt was paid. Please let **. [redacted] know that we did not report the debt to the three (3) major credit bureaus.

le opportunity to respond to this inquiry.

Sincerely,

Office of the President QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As I stated in my first response I never received any correspondence from this retailer. Not a phone call, nor letter. It is easy for a large company like QVC to drop the ball and this is what happened. Had I received any of the notices that they claim they sent I would have contacted the company immediately to respond with a new credit card. Also I would not have to take the time to report this company for there negligence. Regardless of how many credit bureaus they reported this too it will affect my credit.

Regards,

Review: I purchase a HP laptop from QVC on June 16,2013. The total price for the laptop was $529.98 plus tax. Shipping and handling was free.

QVC was offering 6 easy pay of $88 and some change. When I called to order the item, the customer service rep told me, I pay $95.17 and after that my easy payments of $ 88 will begin for July payment and so on until Nov. I noticed on Aug 3,2013 that I'm being charged $95.17 not $88. I called and the customer service rep told me that I'm being charged the $ 95.17 each month for shipping and handling. I told him I already paid that and that my easy payments are suppose to be $88. He told me not true. I contacted their customer service complaint department and their response was the base payment was $ 88 and easy pays are always based on the unit price, shipping plus tax. I have never heard of this concept before with QVC. I contacted them again on Monday evening, and this time another customer service rep told me, I couldn't get the $88 easy pay because they didn't know where the product was being shipped too. And that they have to go by the taxes in the state you live in. I told her, I was never told that before and I have always purchase computers to purses threw them and my easy pay was always what they set forth and what they advertised on television. In my opinion this is a bait and switch practice. Where I live the taxes came to $41.07 making the total of the item 571.05. The best solution she or the other rep came up with was, simply I returned the laptop.Desired Settlement: I would like for QVC to honor the easy pay of $88.

Business

Response:

Please see attached response

Review: purchased was cancelled with no communication. missimformed through entire purchase. still have not recieved products

Last week I purchased a mac book pro and a pair of [redacted] headphones. My debit card was debited and order was processed with a 3 day deliver date. I called the next day only to find out that my ordered was cancelled do to QVC was not able to match my my name with my address. I have had the same debit card to the same bank with the same address for several years. So QVC cancelled my order with out telling me anything while a charge still was deducted out of my account.

After calling and speaking with very rude customer service representatives I finally managed to speak to [redacted] in which she seemed to have a general idea of what was the problem. She said I needed to fax her several items of mail that which showed my name to the addressed provided.

While all of this is going on the money had not been credited back to my account. I spoke to [redacted] at their local branch and they said the hold was on QVC side that they needed to release the hold.

So finally I reordered a [redacted] pro amd a pair of [redacted] Audio headphones June 18 at 8am. my card was recharged, and QVC promised next day air so I was expecing to recieve my laptop and headphones to day.

I called 5 times to get a tracking number and the ruse agent could only tell me that the order is in the processes to be shipped. I still felt uneasy about trying to find out where my laptop was so I called again. yet again another very rude rep telling me the same thing...The order is in the process to be shipped. I called 10 PM to find out the order was on back order when all this time I have not received an email, a courtesy call..Nothing.

So I am again with out product. they lied about where my order was, when I was receiving it and now I am out money which I feel confident I will not be credited for at least a week.

I use my laptop as I am a night club and mobile DJ. I needed a new laptop for a gig I have on Saturday. I chose QVC for they offered a decent price on a laptop which I could make reasonable payments.

I will not be able to work an event which pays my rent because QVC did not deliver what they promises over and over...The only thing I received was a script ready apology statement.Desired Settlement: I am requesting the laptop I ordered by June 21...If not I will not be able to work. The event will pay $500. If I am not able to Dj this event. I cast the blame on QVC and I fell I am entitled to a $500 discount off the purchase.

Business

Response:

June 20, 2014Dear **. [redacted],This is the response of QVC, Tnc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the [redacted]. Our finance department was trying to reach our customer to verily his information before the order could ship, The order is a high dollar order and his information needed to be verified. Our records indicate that a new order was placed for our customer. The headphones shipped out on June 19, 2014, and the [redacted] is in the shipping process. The item is shipped from the vendor and unfortunately will not be arriving by June 21, 2014. Although our customer is requesting $500 for a missed DJ event due to not having this item in time, QVC will not be refunding our customer for that missed event.Thank you for the opportunity to respond to this inquiry.

Review: I have had problems with QVC making unauthorized charges to my bank card for the past week. According to my bank this began with charges pending against my account for three sets of sheets, an order which I cancelled less than an hour after placing it. This money was held for that charge by the bank because QVC had not released it. QVC then attempted to make three charges for one easy payment for a camera to my card. They did not wait sufficiently long enough after each attempt before trying again, so this amount time 3 was attempted to be charged against my account in addition to the sheets sets which I cancelled, which amounted to over $600. Needless to say, the charge did not go through because I was expecting a $102 charge. I called QVC 4 times about this specific issue and requested that my phone calls be logged onto my account and noted. I was told that the charges would "drop off" and the payment would be attempted again in a few days. I was told this three times. Yesterday my account was locked for failure to make this payment, although I have called about it four times (all logged) and emailed about it twice (I have the emails too). I called today and was told that they charged my account TWO MORE PAYMENTS OF $102!!! I did not authorize that. I called to authorize the usual payment, not for them to mess up my bank account again. The customer service rep was rude, insulting, and kept repeating that I had authorized it when I had not. She stated, "you authorized it over the internet". Well no I did not, which I repeatedly told her. This insulting twit said she would send an email to fix this. An email? Seriously? Take my money illegally and then send an email? That's illegal.Desired Settlement: A billing adjustment, apology, and complaints noted on every single personnel file of the people who took my phone calls and answered my emails, especially the last one. If any overdraft charges are charged to my account, I expect QVC to pay for them and issue an apology letter so I can forward it to those people.

Business

Response:

Please see attached response

Consumer

Response:

I've called QVC Customer SErvice several times and they have not done anything. They keep stating that I authorized the second charge (the duplicate) when I did not. They have done nothing at all except insult me, harass me, and make unauthorized charges against my credit card.

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Please see response

Consumer

Response:

It's unfortunate that QVC has faulty software but I did NOT at any time give consent to have my credit card billed a month early for a camera that I purchased. It's exhausting to listen to QVC customer service reps claim that I did such a thing based on their "software". I think it's more likely that someone at QVC did this and QVC fails to admit such errors. The unauthorized charge QVC made to my credit card the week of March 8, 2013 was not credited until March 26, 2013. No one from QVC contacted me about any overdraft charges I may have incurred as a result of $210 being suddenly taken from my bank account nor did they offer to pay them. They did send me a nasty letter threatening to close my account under the guise of "too many returns" which is not even close to true. I will be filing a small claims case against QVC in [redacted] for the unlawful and unauthorized charges that resulted in overdrafts. I sincerely hope that the Revdex.com will lower QVC's rating. If you look at their online reviews for products you will find many customers angry because their products are misrepresented on TV and because their negative reviews are not being printed on QVC's website, just one of many unethical practices by QVC.

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Please see attached response

Consumer

Response:

It's sad that QVC has computer software problems but I most certainly did not authorize the charges they made on my credit card. I called them several times to let them know this and they ignored me. They locked me out of my account, which is recorded, so how exactly could I log in and authorize anything?

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Please see attached response

Consumer

Response:

According to QVCs letter, they have done nothing about the overdrafts or side effects of the unauthorized charge they made to my credit card. I'm sad to say I am not surprised. I have noticed a lot of customers leaving QVC lately because of things like this. Please mark my complaint UNRESOLVED as QVC has done nothing but lie. I will file a claim in small claims court in [redacted]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: In early 2012, I purchased plants from QVC via [redacted]. As stated in their presentation, the plants were guaranteed for one year. Of the eight lily plants I purchased, one survived, and the tree I purchased got a few leaves on it. In the beginning of 2013, I sent QVC a letter explaining the problem along with my receipt. I continued to look at my [redacted] statement looking for a refund. Finally, I had to call Qvc only to be told that I had to deal with [redacted]. I called [redacted], and I was told that they would replace the plants. I told them I wanted a refund, because I was not going to go trough all the time and trouble of replanting and all the care that is associated with plants that I am assuming will not survive again. They refused. I live in [redacted], and plants here need a lot of care especially in the summer months.

During the presentation, it was never stated that the guarantee was replacement.Desired Settlement: I want the cost of the plants refunded to my [redacted] Card.

Business

Response:

Please see attached

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I planted the plants in March as instructed. The plants were not dead within 90 days. They looked very unhealthy, but I continued to try to save the plants. Out of 8 Day Lily plants, one bloomed and in time, they just died off. The tree very quickly got a new branch growing, but that was the end of its growing. No more new branch and no growth in height. I gave up on it in November. Since the tree was in the front yard, several neighbors commented what a pitiful tree I had planted.

When QVC called me on 3/11/12, I advised them that I had already contacted [redacted] with no satisfaction. Both QVC and [redacted] say that they will replace the plants, which I do not want. Why would I want to put the effort, time and water into the same plants?

Even [redacted] will refund money if one of their plants die within a year. These plants from [redacted] didn't even pretend to be healthy.

Regards,

Business

Response:

Please see attached response

Review: I have requested at least three, perhaps four times that QVC stop sending me advertising emails, but I continue to receive them.Desired Settlement: QVC stop sending its advertising emails to me, and take me off of thier contact list.

Business

Response:

The Revdex.com received a response from QVC

Review: I purchased what I thought was a brand new laptop from QVC. I received it in June 2013 and noticed a few months later that there were somebody's contacts saved to my computer. None of the contact were mine and they seemed to be from another country. Weeks later I noticed that the C: drive had the name [redacted] on each document that I saved. There is nobody named [redacted] that has access to this laptop when I purchased it. Another occasion I tried to do a system recovery to make the laptop like new and clear out the contacts etc. I then noticed that a recovery had been performed on this " brand new" laptop 2 months before I registered it. I contacted QVC on several occasions and was tod to contact HP, the manufacturer. The manufacturer blamed QVC and QVC blamed the manufacturer. I got the run around for months. I requested a refund because how could a brand new computer have a recovery done on 4/11/13, that is 2 months before it was in my possession? unless it had a previous owner. I wrote a letter to the corporate office and explained each call I made in detail. The outcome: QVC said that my laptop was probably hacked and there has been too much time passes since I complained. They did nothing so now I'm stuck with a refurbished laptop that I paid full price for.Desired Settlement: I want QVC to treat me like a valued customer and take responsibility for a product that they market and sell. I never got a logical explanation of how a system recovery could occur on a brand new laptop. Why would a recovery need to be perfomed on a brand new laptop. I want at least half of my money back because I woud never pay $800.00 for a refurbished laptop. If I could receive a full refund, they can have their laptop back, I will ship it to them.

Business

Response:

March 17, 2014

Dear **. [redacted],

I’his is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,

QVC regrets the concerns that our customer has regarding the computer that she purchased at our company. Please have her call me at ###-###-####. 1 work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: Purchased [redacted] Lap Top Bundle through QVC on 5/4/2014. Received Lap Top in June 2014; minor problem noted after receipt which escalated in Lap Top being submitted for repair in August 2014. [redacted] sent protective packaging however returned Lap Top unprotected and in box with broken foam; no protective foam sleeve and battery/power cord were just thrown in box loose. As a result CD Rom no longer functions correctly and contact with [redacted] is non existent.Desired Settlement: Since I did contact the appropriate Supervisor, [redacted]; [redacted] Laptop Repair, [redacted] TX [redacted] and nothing has been resolved, I'm requesting that QVC Customer Service intervene since they are the agent who represented this product. The carelessness is unacceptable and I shouldn't have to accept this as "fair" treatment. All that was required was proper packaging and since this didn't happen, the resulting damage needs to be taken care of.

Business

Response:

September 18, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by QVC’s Customer.I took the liberty of contacting our customer about the issue with his [redacted]. I advised customer to return the item back to QVC for a refund. He will call me when packed to return. I will override the return at that time.Thank you for allowing QVC the opportunity to respond to QVC's customer’s complaint.Sincerely,Janet S Office Of the President QVC, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The item has been returned to [redacted] in [redacted], NC [redacted] and I am awaiting receipt/adjusted refund, Once a refund is received for the item I will consider the matter closed.

Regards,

Review: I purchased a kit from QVC it never arrived, I called them on July 3 and again on August 10 well before their so called 45 days to offer refunds and they did nothing about it. on either call.Desired Settlement: I would like a refund for the product I did not receive.

Business

Response:

September 16, 2014Dear Ms. [redacted]:Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I left a message for our customer today 9/16/14 regarding her claim of Non receipt of the QVC merchandise. Our records indicate that we issued a refund on 9/13/14 in the amount of $72.72 (3 payments of $24.24) to the original payment, Our customer should sce the refund within 1 to 2 billing cycles.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this maller, I can be reached at [redacted], Monday — Friday 9am — 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer's complaint.Sincerely,Patricia K[redacted] Office of the President QVC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: First, my account was suspended with no prior notice. Nothing has been sent in writing or by e-mail, or telephone. I called and spoke to an extremely rude customer service representive [redacted], who refused to give her employee number. I was directed to the corporate office where I left several messages. I kept calling repeatedly and finally reached a woman named [redacted], who said she worked for the President. She could not explain why the account was suspended, except to say that it was due to a bankrupcy. I told her that it had occurred over two years ago and applied for a new account and was approved. I questioned why it was closed when I had been paying on time and ordering over the past months. The only way I found out about the suspension was through an e-mail that said I had cancelled an order. This was very alarming to me because I have had my checking account compromised twice in the last six months.

In addition, [redacted] informed me that they never inform their customers of any changes, due to the fact that they are understaffed. I find this very hard to believe. They have plenty of representatives to take orders, though. Also, what an extremely unprofessional way to try and get out of a situation. She put me on a lengthy hold and came back to say she would look into it and call me back. I am still waiting for that call.

This is unacceptable. I can't even look at my credit card account with QVC because it is tied in with your on-line account and that is suspended. How am I supposed to pay my bill or find out what charges are there or my balance? The credit card is linked to **, but there is no website through them that I can find.

Please, please help me.

Sincerely,

[redacted]Desired Settlement: I need the matter above to be resolved. Since there are multiple proble**, I feel I will need to speak to a Revdex.com representative in person to explain everything that has transpired.

Consumer

Response:

The desired resolution would be to reopen the account that has been closed with no notification. I am unable to access the QCard account summay, therefore I cannot pay my bills and have no idea what charges have been made. At this time I am disputing all charges on this account until I can view my account. I have contacted the corporate offices and have been offered no help whatsoever. In addition, I cannot get in touch with [redacted] which oversees the QCARD. I feel that is against the law in some way and the company should be investigated. They told me they do not notify anyone. The point is I have been approved and paying my bill in a timely fashion. I feel this is a way to ruin my credit rating or gain more fee. money. The resolution is multi-faceted, investigation, reopen my account and I should receive some kind of compensation for this.

Review: I'm having a difficult time getting a refund for an item that I returned to QVC - a tablet. Prior to ordering the tablet, I had over $800 in "member credits." The member credits were as a result of returning a previous item, and they are like cash. The details are as follows: Order Number: E271530

12/7/13: Ordered [redacted] Tab 3 8.0 Tablet, 16GB, Golden color (This item was ordered for a Christmas gift.) The total cost was $382.69.

12/27/13: I returned the tablet for a refund back to my member credits. There was nothing wrong with it, as my husband and I both bought the same item so I returned mine.

1/7/13: The tablet was processed as a return at QVC, but I still haven't received my credit.

I called QVC on 1/9/14, 1/11/14, 1/15/14, and 1/17/14. The first two times, I spoke with customer service reps who told me that they would send an email to the corporate office for the refund. The third time, I spoke with a supervisor named [redacted], who told me that I would see the credit by 3:00 the next day (that should've been 1/16/14). She also said that her email to the corporate office was on a higher level than the customer service reps. Needless to say, I never received a call back, and I still haven't received the credit.

At this point, I'm very disappointed in QVC, and would like all of my member credits refunded to me directly - not to member credits. This should total $429.31 (still in member credits) plus the amount of the tablet - $382.69, to equal $812.00.Desired Settlement: QVC should issue me a refund check in the amount of $812.00. This is the remaining amount of my member credits plus the cost of the [redacted] 8.0 16GB tablet, which was $382.69.

Business

Response:

January 31, 2014

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

Our records indicate that an error was made on our customer’s account relating to member credits for returned merchandise. We show that our finance department spoke with our customer on 1/30/14 and explain in detail why QVC would not be issuing any further member credits or refunds. Per our records no other action is needed at this time.

Please accept our apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

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Description: Television Home Shopping, Advertising - Direct Mail, Buying Clubs & Group Purchasing Service, Shopping Service - Personal

Address: 1365 Enterprise Drive, Mail Code 330, West Chester, Pennsylvania, United States, 19380

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