QVC, Inc.

Review: First, my account was suspended with no prior notice. Nothing has been sent in writing or by e-mail, or telephone. I called and spoke to an extremely rude customer service representive [redacted], who refused to give her employee number. I was directed to the corporate office where I left several messages. I kept calling repeatedly and finally reached a woman named [redacted], who said she worked for the President. She could not explain why the account was suspended, except to say that it was due to a bankrupcy. I told her that it had occurred over two years ago and applied for a new account and was approved. I questioned why it was closed when I had been paying on time and ordering over the past months. The only way I found out about the suspension was through an e-mail that said I had cancelled an order. This was very alarming to me because I have had my checking account compromised twice in the last six months.

In addition, [redacted] informed me that they never inform their customers of any changes, due to the fact that they are understaffed. I find this very hard to believe. They have plenty of representatives to take orders, though. Also, what an extremely unprofessional way to try and get out of a situation. She put me on a lengthy hold and came back to say she would look into it and call me back. I am still waiting for that call.

This is unacceptable. I can't even look at my credit card account with QVC because it is tied in with your on-line account and that is suspended. How am I supposed to pay my bill or find out what charges are there or my balance? The credit card is linked to **, but there is no website through them that I can find.

Please, please help me.

Sincerely,

[redacted]Desired Settlement: I need the matter above to be resolved. Since there are multiple proble**, I feel I will need to speak to a Revdex.com representative in person to explain everything that has transpired.

Consumer

Response:

The desired resolution would be to reopen the account that has been closed with no notification. I am unable to access the QCard account summay, therefore I cannot pay my bills and have no idea what charges have been made. At this time I am disputing all charges on this account until I can view my account. I have contacted the corporate offices and have been offered no help whatsoever. In addition, I cannot get in touch with [redacted] which oversees the QCARD. I feel that is against the law in some way and the company should be investigated. They told me they do not notify anyone. The point is I have been approved and paying my bill in a timely fashion. I feel this is a way to ruin my credit rating or gain more fee. money. The resolution is multi-faceted, investigation, reopen my account and I should receive some kind of compensation for this.

Review: I purchased what I thought was a brand new laptop from QVC. I received it in June 2013 and noticed a few months later that there were somebody's contacts saved to my computer. None of the contact were mine and they seemed to be from another country. Weeks later I noticed that the C: drive had the name [redacted] on each document that I saved. There is nobody named [redacted] that has access to this laptop when I purchased it. Another occasion I tried to do a system recovery to make the laptop like new and clear out the contacts etc. I then noticed that a recovery had been performed on this " brand new" laptop 2 months before I registered it. I contacted QVC on several occasions and was tod to contact HP, the manufacturer. The manufacturer blamed QVC and QVC blamed the manufacturer. I got the run around for months. I requested a refund because how could a brand new computer have a recovery done on 4/11/13, that is 2 months before it was in my possession? unless it had a previous owner. I wrote a letter to the corporate office and explained each call I made in detail. The outcome: QVC said that my laptop was probably hacked and there has been too much time passes since I complained. They did nothing so now I'm stuck with a refurbished laptop that I paid full price for.Desired Settlement: I want QVC to treat me like a valued customer and take responsibility for a product that they market and sell. I never got a logical explanation of how a system recovery could occur on a brand new laptop. Why would a recovery need to be perfomed on a brand new laptop. I want at least half of my money back because I woud never pay $800.00 for a refurbished laptop. If I could receive a full refund, they can have their laptop back, I will ship it to them.

Business

Response:

March 17, 2014

Dear **. [redacted],

I’his is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer,

QVC regrets the concerns that our customer has regarding the computer that she purchased at our company. Please have her call me at ###-###-####. 1 work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: purchased was cancelled with no communication. missimformed through entire purchase. still have not recieved products

Last week I purchased a mac book pro and a pair of [redacted] headphones. My debit card was debited and order was processed with a 3 day deliver date. I called the next day only to find out that my ordered was cancelled do to QVC was not able to match my my name with my address. I have had the same debit card to the same bank with the same address for several years. So QVC cancelled my order with out telling me anything while a charge still was deducted out of my account.

After calling and speaking with very rude customer service representatives I finally managed to speak to [redacted] in which she seemed to have a general idea of what was the problem. She said I needed to fax her several items of mail that which showed my name to the addressed provided.

While all of this is going on the money had not been credited back to my account. I spoke to [redacted] at their local branch and they said the hold was on QVC side that they needed to release the hold.

So finally I reordered a [redacted] pro amd a pair of [redacted] Audio headphones June 18 at 8am. my card was recharged, and QVC promised next day air so I was expecing to recieve my laptop and headphones to day.

I called 5 times to get a tracking number and the ruse agent could only tell me that the order is in the processes to be shipped. I still felt uneasy about trying to find out where my laptop was so I called again. yet again another very rude rep telling me the same thing...The order is in the process to be shipped. I called 10 PM to find out the order was on back order when all this time I have not received an email, a courtesy call..Nothing.

So I am again with out product. they lied about where my order was, when I was receiving it and now I am out money which I feel confident I will not be credited for at least a week.

I use my laptop as I am a night club and mobile DJ. I needed a new laptop for a gig I have on Saturday. I chose QVC for they offered a decent price on a laptop which I could make reasonable payments.

I will not be able to work an event which pays my rent because QVC did not deliver what they promises over and over...The only thing I received was a script ready apology statement.Desired Settlement: I am requesting the laptop I ordered by June 21...If not I will not be able to work. The event will pay $500. If I am not able to Dj this event. I cast the blame on QVC and I fell I am entitled to a $500 discount off the purchase.

Business

Response:

June 20, 2014Dear **. [redacted],This is the response of QVC, Tnc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the [redacted]. Our finance department was trying to reach our customer to verily his information before the order could ship, The order is a high dollar order and his information needed to be verified. Our records indicate that a new order was placed for our customer. The headphones shipped out on June 19, 2014, and the [redacted] is in the shipping process. The item is shipped from the vendor and unfortunately will not be arriving by June 21, 2014. Although our customer is requesting $500 for a missed DJ event due to not having this item in time, QVC will not be refunding our customer for that missed event.Thank you for the opportunity to respond to this inquiry.

Review: I'm fed up with QVC officially its been nothing but games and being ducked. I placed an order for a [redacted] camera that was 899.99 on flex payments totaled to 922. My ordered went to CONTACT CS so I CONTACT CS and it takes forever for them to verify and me and actually get back to me. 2-3 WEEKS LATER NO CAMERA AND WHEN I FINALLY GET VERIFIED? The camera is backordered. So I cancel my order and place an order on the same camera just without all the extra included for their Columbus day sale it came to 700 some dollars and odd change and 123 a month on flex pay. Everything seems cool and someone calls to verify my yesterday so I try to log in today and see if everything is fine and THEY CLOSE MY ACCOUNT. I gave out my personal information OVER AND OVER, well you know what? If I don't get this remedied I will be filing the appropriate complaints with the Revdex.com whatever necessary as this is an utter waste of my time. Apparently my hard earned dollars ARE NOT accepted at this establishment! I've ordered from this place before so it makes ZERO sense why my account was closed by corporate!Desired Settlement: All I want is to BUY ONE [redacted] from them, I want the sale price as well since they pretty much took that away from me twice making me miss available stocks, and making me miss the sale. I want the sale price, and my 6 flex payments of 123 and I want the camera on my doorstep was card was authorized about 3-4 four times over and over everyday by QVC's failure to do anything at all but give me excuses.

I had to call the office of the president probably about 20 times.

Business

Response:

October 16, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,I took the liberty of contacting our customer about the issue with the [redacted] Camera. I informed our Customer that the camera according to the [redacted] tracking will be delivered tomorrow. The order for the camera was placed with the discount price of $699.94. Our Customer also received the Six easy pays she requested, with the $40 credit that was issued for the order the easy pay amount is $116.99. I informed our Customer due to her issue I am having the Sixth easy pay removed.Thank you for allowing QVC the opportunity to respond to QVC's Customer complaint.Sincerely,Janet SOffice of the President

Review: I recently attempted several times to pay a bill I owe to QVC through their website. Unfortunately my QVC account originally became delinquent because I was unable to pay due to fraud that happened with my checking account. About two weeks ago I was refunded some money from that issue and able to straighten my checking account out, and my bank opened my a new account with a different checking account number to avoid further fraudulent activity.

About two weeks ago I signed into my QVC account, and paid in advance a payoff for a laptop I purchased (I won't bother going into a prior issue with QVC and their billing regarding that purchase, which was straightened out). I had no issues getting that payment processed. I did experience issues trying to pay off an order with a balance of $63.44. On at least two occasions I updated my debit card information on that account. I kept getting a message stating the account would be updated in 24 hours (maybe it was 48); okay so fair enough. I logged in again a few days later and saw that the information was not updated, so I again updated the information and again received the "your account will be updated in 24 hrs"..

Okay, so a few days later I log in again, and QVC has then suspended my account. I contacted their customer service department and after discussing it with the representative, I was advised that my debit card was updated but I didn't make the payment. (let's keep in mind that I went through the same process making the other payment for the laptop, at the same time in which I experienced no issues). The representative asked me if I was able to make the payment with the new card I had previously updated on two occasions. I stated yes, I can. The representative then stated that he had to forward the information to, i'm guessing the corporate office.

Although I made two attempts to pay online prior to my account being suspended then having to make a phone call after my account was suspended and being advised that my payment would be processed; much to my surprise today I receive a collection notice from a [redacted] (###-###-####). At the time I spoke with the representative from QVC I expected that when I was advised my payment would be processed it would likely take a few days.

So now I am faced with the situation of, either do I pay the collection agency or do I wait and see if QVC processes my payment as I was originally advised.Desired Settlement: I would like QVC to close and return my account from their collection agency, and either process the payment I owe of $63.44, or unlock my QVC account online so that I can pay online with my debit card, or QVC can send me a bill in the mail at which time I will mail them back a check.

Business

Response:

Please see attached response from QVC

Review: QVC has closed my account due to a collection (monies owed to them by my sister) and I am being held accountable for this account. I was told several times by the customer service representatives at QVC that my account would not be reinstated until my sister has paid her past due account in full. We are two different people with similar names and I should not be held accountable for someone else bills. QVC has my credit card number on file and can validate that I have never missed a payment with them. My sister and I use to share the same mailing addresss.Desired Settlement: I desire for QVC to reopen my account and stop holding me accountable for my sister's bill.

Business

Response:

Please see attached business response

Review: I ordered a couch and love seat and within a few months one of the legs broke off the love seat and then within a few more months the couch broke in the middle. We checked to see what was going on with the couch and the inside of the couch looked like it was made with materials that were used. I called QVC and they told me that they would do something to help with this and would contract me back regarding a resolution. As of today - I have not heard anything back from them.Desired Settlement: I would like my money refunded. I will never buy something from this company again. After this - I do not trust the quality of the merchandise from this company.

Business

Response:

October 14, 2013

Dear **. [redacted]:

This letter is in response to the complaint recently filed with your office by our customer. I will be happy to respond.

First I would like to apologize for the concerns our customer has regarding her merchandise. I have reached out to our customer (10/14/13) and we have authorized the return of the merchandise. I have also advised that she will be contacted within the next 2 weeks by the delivery company who will return the merchandise back to QVC. Once the item is registered as a return a refund will be issued.

Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed I can be reached at ###-###-####* Monday - Friday 9:00 am - 3:30 pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely.

Review: October 25th I orignally ordered a 46" Samsung television. The carrier was suppose to contact me with in seven days to arrange a delivery time. As of November 5th I had not heard from anyone so I cancelled my order. The following day the carrier called me and wanted to deliver the tv. I decided to repurchase the tv on the morning of November 8th and had it deliverd the same day. On November 9th we set the television up and were disappointed in the quality and decided to return it. I called QVC on the evening of November 9th to tell them I wanted to return the television and the customer service representive said they would schedule for the carrier to pick up the tv. On November 14th I still had not heard from the carrier to arrange a pick up so I decided to call myself to make arrangements. The carrier picked the tv up on the morning of the 15th. On QVC's return instructions it states that once carrier has confirmed pick up, a refund would be made to my debit card. I have emailed with QVC over the last week and they still will not refund my money. They say that they have not received confirmation of pick up. I called the carrier today November 21st and they said the tv has already shipped back to the manufacturer and that QVC has been notified.Desired Settlement: I would like QVC to honor their statement on their return instructions.

Business

Response:

November 27, 2013

Dear [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by ID #[redacted].

QVC records show that two orders were placed for item [redacted] Samsung 46" 1080p LED HDTV w/Built-In Wi-Fi, 3H DMI, & 120 CMR. The order number QVC's customer is referring to was cancelled the same day it was placed. The order never generated to the manufacturer to ship the TV. Order number [redacted] was shipped to the customer. QVC records are showing that the TV was received back at the manufacturer and a refund in the amount of $154.92 was issued to our customer on November 23rd.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely

Review: I watched QVC home shopping channel as they advertised item # [redacted], [redacted] gold large round textured bangle, 14k. In the advertisement of this product it was represented as a 14k bangle that has silicone inserted into it. The host stated the amount of gold on the bangle was enough for the bangle to stand on its own, but the silicone was only inserted to prevent the bangle from dents. On 1/20/2013 I purchased three bangles for my mom as a birthday present. My first order # was [redacted] which included one bangle. My second order # was [redacted] which included two bangles. each bangle cost $170.58 which included tax and shipping. So I paid $511.74 in total for all three bangles. As I do not see my mom that often I was surprised to see her not wearing the bangles she told me she loved. My mom stated that she had stopped wearing them about three months after I gave them to her, too embarrassed to wear them. When I saw the bangles I was shocked to see that all three bangles had large areas of missing gold. The exposure of the silicone has made this bangle a no longer wearable item. I feel very strongly that these bangles were misrepresented as to the fact that the gold could stand on its own, it cannot. The layer of gold seems as if it had been sprayed on. There is no way that the amount of gold used on this bangle could stand on its own. On 2/7/2014 I informed QVC supervisor and was informed they could not help me. In a household with only one parent working, I cannot afford to have 3 bangles costing $511.74 in a box and cannot be worn. This is not fair or right. Thank youDesired Settlement: I feel very very strongly that QVC, as a business has a responsibility to stand behind the statements of its employees. If these statements are factually wrong they should resolve issues with their shoppers in the right and fair manner, in my case give me my money back. Plain and simple The gold used on all three bangles I purchased CANNOT stand on its own, this is misrepresenting of an item to the highest degree.

Business

Response:

February 25, 2014

Dear Ms. Dondero,

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the bangles that she purchased from our company. Please have her call me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Review: Order number [redacted]

On 28 October 2013, Business took my order and I provided our card number, expiration date and CVV code. Business charged my card immediately upon ordering. The money is out of our bank account. Even though the card number matched the shipping address, and the proper CVV was provided, the business has kept the money from my account, claiming that a "hold" was placed on the money, while the order was to be "verified." I was asked on 29 October 2013 to FAX proof of residency, which I did that same day. This morning, I called the customer service number (###-###-####), and the answering party CONFIRMED the receipt of the FAX with a bank statement and a [redacted] bill, both proving my residency.

However, this order is still not shipped, and I was told that the "corporate" office would be reviewing the information for FIVE BUSINESS DAYS -- another week. The order was promised to be shipped by UPS Ground to arrive by November 5, 2013.

This conduct by QVC is abusive and assumes my dishonesty and criminality. However, this is NOT my first order with QVC (see, e.g., Order number [redacted]). The previous order was treated with rapidity and courtesy. At this point I am horribly insulted, and have jumped through fiery hoops to meet QVC's unreasonable demands to prove its unreasonable and abusive assumption of my criminality to be wrong. Five days to verify an address when provided with TWO competent and easily verifiable proofs of residency -- which should never have been requested in the first instance -- is dilatory. During that time I don't have my money.

QVC has my money and is being intentionally lackadaisical with its "verification" process. Using QVC's attitude, I assume that QWVC is acting intentionally and fraudulently because it has not proved to my standard (which I will keep to myself just as QVC keeps its standards a secret to avoid any accountability for its actions) that it is not acting in bad faith, which I assume of QVC with no evidence, because I feel like it.Desired Settlement: 1. QVC must apologize for its unlawful and abusive assumption that I am a criminal.

2. QVC must decide whether or not I am good enough to do business with by close of business on 30 October 2013. Failure to release the order and to get it in my hands by November 5, 2013 is positive proof that QVC dee** me to be unworthy to be its customer, and I will share this on Yelp and Ripoff Report and wherever else I can lawfully do so.

3. QVC must call me and explain itself by close of business on 30 October 2013. A failure to do so constitutes QVC's statement that it intends to keep my money and ship me nothing, and is a dare to me to bring this matter to the attention of [redacted] international with the intent of causing QVC's merchant privileges to be revoked and the company and its officers, directors and managers to be placed on the CTMF so that they can never have the privilege of accepting [redacted] again.

Finally, regardless of what QVC does, this matter is a grave matter of corporate dishonesty. I ask the Revdex.com to permanently give QVC an "F" grade and permanently issue a watch-list warning to prevent other people from being victimized by its frauds.

Business

Response:

November 15, 2013

Dear **. [redacted],

This is the response of QVC, Inc., to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the order for his computer. Our finunce department, due to the dollar amount of his order needed to verily certain information and requested proof of residency. Our records indicate that the computer did ship and was delivered on November 4, 2013.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I found a laptop I wanted to purchase from QVC. They offer the option to make 5 payments instead of one lump sum. The first purchase I attempted they called me 2 days later and said it would ship same day or next then I check back later that day and they say its back ordered and I have to wait 14 days for them to get more or 5 business days to get my money back. Instead of waiting I cancel that order and attempt to place another order for a different computer. They call me 2 days later and verify the address on my credit card then tell me they cant "find me" at my home address and wont be able to complete my order. Now my order is sitting at a status that says Contact CS but customer service says there is nothing they can do.. Then when I sask for a supervisor first they tell me no then after insisting they put me on hold till the call disconnects. I just want the item I was attempting to purchase. They already pre-authorized my card twice. After all that they closed my account without notice.Desired Settlement: I want an apology and I want them to reinstate my account and let me buy the computer I was attempting to purchase.

Business

Response:

Please see attached business response

Business

Response:

Please see attached business response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Back in decemeber of 2012 I bought a tablet through qvc,I paid $173.10 for it , I"ve contacted qvc to complain about my tablet not working.and they said that they could"nt do anyting , told me to contact [redacted].I did /never got a reply back.I want a new replacemeng tablet.Desired Settlement: New tablet .

Business

Response:

Please see attached response

Review: Several wheels ago, I purchased a laptop computer from QVC for $3000 that was described in their advertising as coming with Windows 8. It instead came with Windows 7. I have called their customer service department many, many times in an effort to remedy the situation. The customer service people are of no use. All they tell me is they sent an email to headquarters and are waiting on a response, but it's been about 2 weeks and "Headquarters" hasn't responded to their own people??? Unlikely. Customer Service's only response to me is I don't know. Pathetic.Desired Settlement: I want them to send me the proper software as advertised that was to come with my laptop, or send me a check to buy it myself, and not credit my account

Business

Response:

July 16, 2013

**. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA 18508

RE: ID#[redacted]

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by **. [redacted].

QVC records show that on July 15th, [redacted] from our computer escalation department spoke to **. [redacted].

[redacted] issued **. [redacted] a $50 inconvenience credit due to incorrect operating system was installed in **. [redacted]'s computer. The vendor is shipping Windows 8 operating system software to **. [redacted]. **.

[redacted] may return the system if he has problems with installation.

Thank you for allowing QVC the opportunity to respond to **. [redacted]'s complaint.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The "vendor" sent the wrong disk to upgrade the computer to windows 8 (they sent the 32 bit version and the laptop requires 64bit). QVC needs to send me a new computer with all the equipment as advertised then I can return the incorrect model they sent. The one they sent was clearly not made to order but rather been sitting in a dusty warehouse for quite some time.

Regards,

Review: Dear Sir/Madam,I order an [redacted] computer on 11/22/13 and I received a confirmation e-mail with an expected delivery date of 11/25/13, To my surprise I found out that QVC cancel my order due to their internal process but on their website still shows as order in process. even when I called customer service they didn't know that so someone from their corporate office called me and said we can't offer you easy Pay!!! I said that's fine please cancel the order since my credit card already being charged. they also told me I have to pay off an easy pay first in order to be eligible for another item which is not the case for all customers. however I agreed, now this morning I was trying to log on and pay off my balance before the easy pay due and to my surprise I got a message that your account is suspended and call customer service. When I called customer service the representative said I don't have any information for you and she even went further and insulted me by her sarcastic comment "SIR ARE YOU SURE YOU CALLED QVC TODAY" I got so upset but still keep it professional and explain to her why I am calling then she said I don't know why this happen and she got confused in responding to my concern.Desired Settlement: I need my account be unrestricted with the privilege of being able to shop like all other QVC customers, with no DISCRIMINATION please.

Business

Response:

December 11, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the restriction placed on his account regarding the Easy Pay limit. Our finance department limits the dollar amount extended regarding Easy Pays. Until the current orders are paid in full, our finance department will not accept any orders on Easy Pay. This Q Member is new to our company and until there is an established Easy Pay history this restriction will remain. Our Finance Department tried to contact our customer on November 25, but could not reach him on the number provided. Our website states that Easy Pay offers are subject to our approval. Please see the below:

Easy Pay Offer

Own an item now and pay monthly at no extra charge with your QCard® or major credit card. During checkout, just choose the Easy Pay option, when available. The first Easy Pay installment will be billed on the date the item ships. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Easy Pay billing dates are set according to the ship date of the order; billing dates for future installments can't be customized or changed. Easy Pay offers are subject to Approval by QVC

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: I ordered an [redacted] as a Christmas present to my husband the day before Christmas via QVC's website. After being asked, I selected the option for a 6 payment flex pay. Afterwards I was given a ship date of 1/7/14 called to had double-check the ship date and found out my account had some sort of fraud issue and that in order to process my shipment I had to answer some questions. I provided everything I was asked. My ship date changed due to the hiccup for which I associated to be a mistake on entering my full last name. As well my bank account was apart of the just released information on stolen bank card/account info with [redacted]. The first payment was already taken out so I figured everything was ok and ending my call with QVC I was told everything was ok. I called a few days later to check the shipment status and everything was on time. Since my call until today I never received a phone call or email regarding anyDesired Settlement: other issues or changes. Today was my second scheduled shipment date, I called to confirm due to insane weather in the midwest and being that I still hadn't received anything. Just got word that QVC related my account to a family account (in law) that's not mine and due to it closed my total account and shipment without any notice. This is ridiculous. They associated an account not in my name based on my casing from my husband's number and my information, bank account are both different. Then investigating further they said I wouldn't be allowed to order due to $3.96 fee that wasn't mine but I could have obviously paid if given the option and some customer service! The representative [redacted] was rude an attempted to over talk me and told me why would a large corporation ever send me a $900 item and I don't have a file with them? I said well maybe because at the time I ordered the option of flexibly payment was given to me. Someone could have definitely handled this situation better with tact and customer service.

Business

Response:

January 28, 2014

Dear **. [redacted],

This is the response of QVC, Inc, ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.

Our customer's membership is closed due to association with an account that owes QVC a debt. Until the debit is paid the account will remain closed. This is QVC policy.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely,

Review: I placed an order with QVC on 12/31/2013 for item number [redacted]. The purpose of this item was to give it as a gift to a family member at an event in mid January. The item never arrived. It did arrive a week later after the even was over. I shipped it back as I no longer needed it. QVC is advising because I was late in returning it--(untrue, they were late getting it to me) I am not entitled to my full return less shipping. They have deleted their tracking on this item from my profile- making it more difficult to prove may case.Desired Settlement: I was a refund for the price of the item which is 9.89. You will see from their tracking--that I did not send it back late. I received it late and returned it within their 30 day time requirement.

Business

Response:

March 6, 2014

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First we would like to apologize that our customer did not received her merchandise in the time we quoted for delivery.

Our records indicate that our customer service department issued a refund on 2/27/14 in the amount of $5.72, which makes her total refund $9.91. As a courtesy I also issued a refund today in the amount of $6.95 which was the cost of our pre-paid return label that was used to return the merchandise, This would give our customer a full refund of the purchase price ($16.86) for the returned merchandise.,

Again we apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday - Friday 9am - 3:30pm F,ST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: The company has made charges to my bank account without my consent several times. They didn't receive my consent to process these transactions verbally or in writing. I contacted them about this matter and their excuse was the system is designed to do that automatically because I failed passed due on my account but I only gave them permission to charge my account once per month. I gave them permission to do this more than once per month even if the account fell past due. This company has charged my account 9 times in the month of August, putting me and my family in a huge financial bind and possibly causing checks to bounce because of this. They never contact me and receive my permission to do this to bring my account current. They just took upon themselves to deduct this money without my verbal or written consent. This is unacceptable and I would ask that these funds be returned back to my account every single one.Desired Settlement: I would asked all funds be returned back to my bank card immediately.

Business

Response:

August 27, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the charges that amounted to $471. Our finance department reviewed the account and our customer was past due on her easy pays. When and order is placed on our easy pay plan, the customer agrees to pay monthly installments until the order is paid in full, We will not be issuing a refund for the amounts billed since they were past due.Thank you for the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: even if I was past due on my account they have no right to take money at will from my account with out my authorization or consent. They didn't authorization to do that and I will take this to attirney general's office, their CEO and many other regulating institutions.

Regards,

Review: In December of 2012, I purchased two [redacted] laptops from QVC that was set up on easy pay. A few months later, I returned one of the two [redacted] laptops. We have continued to use the other laptop and assumed the payments had been taken out since it was on even pay. Now a year and half later we called QVC and [redacted] to help us deal with a huge computer issue. QVC informed me that I had returned both computers and that she could not help me. I informed her that this was not the truth that I only returned one. She then came back with that I did not pay for it therefore I needed to give them permission to charge my card before they can help me. I stated it was there error and that I needed them to allow me to set up a new payment plan. They refused to work with me and screamed and yelled that my son and daughter-in-law who was helping me with advice that they were going to get me in trouble and that I needed to pay it. She stated that if my son and daughter-in-law kept talking that she would make sure that they charged my card in full and they have the right to charge whatever they want because I gave them my card. I gave them my card a year and half ago with the permission to charge the easy payments of the computer then--not a year and half later. We offered to send computer back and she stated we can't return it because our return period ended, that we cant set up payment plans or credit card because the item was recorded as returned---if it is recorded as returned then how can they charge me?? They completely were not willing to work with us at all. They gave me corporate's office and I will be calling but this is unacceptable.Desired Settlement: We want them to accept they marked it as returned and did not take the payments out as scheduled. We want them to accept that we have the computer but are not responsible to make payments on a product they marked as returned a year and half ago.

Business

Response:

May 27, 2014This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer.QVC records show that order [redacted] for item [redacted] Blue, [redacted] 17" Laptop was refunded to our customers [redacted] credit card in the amount of $277.58 January 28, 2013. QVC records also show order [redacted] item [redacted] Purple, [redacted] 17" Laptop was refunded to customers [redacted] credit card on January 27, 2013, in the amount of $277.58. The remaining easy pay installments were cancelled at that time. Our customer would have to be debited for the one computer she states she still has before the PC Treasures she is requesting can be sent. QVC records does show as of today that our customer contacted Corporate Office and requested to return the one computer she states she still has.Thank you for allowing QVC the opportunity to respond to s Customers complaint.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have talked with corporate and we came to an agreement to return laptop as the software would be impossible to retrieve and response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The laptop has been returned and matter is closed.

Regards,

Review: On 09/06/14, I placed an order with QVC for an item and my credit card was charged the first monthly installment for it in the amount of $43.24. Prior to even receiving it, I decided I didn't want and sent back.

I was only notified by QVC via telephone on 10/07/14, that a double refund was issued on 09/23/14 and they attempted to recharge my credit card (without informing me first of the reason why and without being given permission by me to do so), to correct the double refund. Therefore, the recharge was declined by my credit card company.

I was therefore asked to call in to QVC, which I did within a half an hour of receiving the call, to provide a credit card number so they could recharge it for the double refund. I did provide a credit card number and in the meantime, due to their error, my online account was and still is locked and I'm not permitted to make any purchases on QVC.Desired Settlement: I want:

1. A written apology from QVC for making the double refund

2. Attempting to recharge my credit card, without informing me first of the reason why and without being given permission by me to do so

3. Unlock my online account

4. The merchandise I sent back to them to be sent back to me as compensation

Business

Response:

October 9, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the double refund of $43.24. Our records indicate thal our customer service department issued that double refund on September 19, 2014. I had our finance department reopen the account and we will let the additional refund remain. Although our customer is requesting the item for free, we will not be honoring that request.Thank you for the opportunity to respond to his inquiry,Sincerely,Evelle KOffice of the President QVC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: MADE MY FIRST ORDER WITH QVC.COM. ITEM WAS THEN SHIPPED WHEN I WENT TO MY LOCAL UPS STORE TO PICK UP ITEM I WAS TOLD THAT I COULD NOT PICK UP ITEM BECAUSE QVC REQUESTED IT BE RETURNED TO THEM. I PAID $97 SO I CALLED CUSTOMER SERVICE FOR A REFUND SINCE I COULD NOT RECEIVE ITEM DUE TO A REQUEST FROM QVC CORPERATE. I WAS TOLD BY CUSTOMER SERVICE AGENT THAT MY REFUND WAS PROCESSED WHILE I WAS ON THE PHONE. WHEN I CALLED BACK REGARDING MY REFUND WAS TOLD I WOULD NOT RECEIVE MY REFUND UNTIL PACKAGE WAS RETURNED! I NEVER RECEIVED THE ITEM!!! THIS IS AN OUTRAGE. THE CUSTOMER SERVICE AGENT KNEW OF THE SITUATION MY MEMBERSHIP WAS IN AND STILL ISSUED THE REFUND. I WAS TOLD CORPERATE INTERCEPTED THE REFUND. I WAS NEVER AUTHORIZED TO PICK UP THE ITEM FROM UPS!Desired Settlement: I WOULD LIKE MY REFUND TO BE PLACED BACK ONTO MY DEBIT CARD ENDING IN [redacted] IMMEDIATELY! I HAVE NEVER WENT THROUGH SO MUCH WITH ONE COMPANY! THEIR CORPERATE OFFICE SHOULD HAVE BETTER ETHICS IN PLACE. THEY WAITED UNTIL I WAS SHIPPED AN ITEM TO SAY I COULD NOT RECEIVE IT. NOW THEY ARE HOLDING MY MONEY FOR A PRODUCT I DO NOT HAVE! I WANT MY MONEY BACK!

Business

Response:

Please see attached response