QVC, Inc.

Review: I have been a QVC customer for years. I had a breach of security on my credit card. Our Credit card company issued new numbers to card holders for safety reasons but same cards. When I called to place an order I advised the qvc employee of what happened and the new credit card number. I told her that I got a letter also in the mail about not paying for a product and could not understand. she said everything was updated and ok on their end. I went on ordering products and received several products and thought everything was ok. I was looking for the last shipment in a set of three. When I reviewed my account it had been cancelled! I immediately called customer service. I was told there was nothing I could do and I would not get my products but she would make a note that if I saw it again I could get it for the same price - she apologized and assured me that my information was updated and everything was ok. I then ordered and received more ite**. one day tried to another order but found my account was blocked!? I called back again! The lady from QVC was not very helpful and told me that I had to call another line and pay some easy pay! I had her explain as I was unaware and thought the problem was with the WEN! She explained it was a payment from December. I asked her how could this happen when I have been ordering and receiving ite** and was told several times that everything was ok?! She said she did not know and I had to call another number and take care of it. I asked her if they had turned in anything on my credit? she did not know. I am more than disturbed over this. I did ask to speak with a manager and the lady told me there was none available. I asked if one could call me back and she said she would give them a message. I have never talked to a manager. I called back and spoke with a woman that was nice and again told me she had taken care of everything. Found out today my last orders have been cancelled!!! HELP! I can find NO WHERE to make a complaint on there site!!Desired Settlement: I DO NOT WANT MY CREDIT NEGATIVELY EFFECTED OVER THEIR MISTAKE!!! I pay my debts on time and this is not my fault! I just want my orders to go through. I would like to speak with a manger to make sure that my credit was not effected by their mistake! I want them to have a way to make a complaint within the company - not just about products! I just wish they would go back to the great customer service they used to have! Very sad and disappointed!!!

Business

Response:

May 6, 2014Dear **. [redacted]:This is the response from QVC, Inc to the complaint filed in your office by our customer.Our customer advised you she experienced a broach of security on the credit card she had been using and she notified QVC of the new card number to use for the orders she is placing. Unfortunately, an order placed previously continued to bill in EZ-pay monthly installments to the old number and payment was not being received. This resulted in our customer falling behind in payments. QVC closed this account mid forwarded the debt to [redacted]. Our customer has since paid the past due debt of $69.30 and wanted assurances this will not reflect on her payment history with the Credit Bureau,She also would like to be advised of other venues to voice her dissatisfaction with QVC’s Customer Service.QVC is sorry to learn of the difficulties our customer experienced in resolving the Ez-pay debt. QVC confirms the debt was paid in full on April 24, 2014. The [redacted] company that this debt was forwarded to did not report the customer to the credit bureaus. Our customer’s QVC shopping privileges have been restored,QVC encourages our customers to write to QVC and share their concerns or call our Customer Service line available from 8AM-1:00 AM Eastern Time at ###-###-####,We appreciate the opportunity to respond to this complaint.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:1) I received a letter from a collection agency after they told me the matter had been taken care of.2) I did call customer service but they were little to no help. They need to be trained to assist customers when this happens. I am certain that many people have had their information/credit cards compromised, which is no fault of the customers. When the customer calls and advises them what happened and also gives them the new credit card information and they tell them it has been taken care of then it should be taken care of - instead, I was lead to believe all was well and I went right on ordering and receiving products until one day my account was cancelled. I did get a letter and called and was advised that one order was cancelled due to the credit card number change. It was the same card/company, they just changed the number due to someone else getting and trying to use our information. I thought at that time (second time talking with customer service) that everything was resolved - I again explained everything. Then my account was closed and I again called customer service and was told there was an outstanding "easy pay". I asked why when I had called twice, hadn't they changed my number so it would go through on my card?? The customer service person said you have to call another number for "easy pay" - there isn't anything I can do about that. ?? Really? This was the first time I had heard that you had to call a separate number if you had something on easy pay. I asked to speak with a manager but the lady told me there wasn't one available. I asked her to have one call me - no calls or messages or emails from ANY manager. I did get a message from someone after filing this complaint however have been having some health issues recently and did not get to call her back but I will. For years I had nothing but positive experiences with this company I have no idea what has happened but hopefully if enough people voice their experiences then they will go back to being the great place to shop that they used to be. 3) I had items ordered that were cancelled. Now it will cost more to re-order the items that can be re-ordered and the rest I can not re-order. One of the items was supposed to have been a Mother's Day gift. I had to go buy anther when the abruptly cancelled all my items. I really think they should let me re-order the items that I ordered at the price I ordered them at - the ones that still can be re-ordered. I did get a $10.00 credit supposedly however that does me no good if it costs more than that amount just to get the items I ordered at a lesser cost.

Regards,

Business

Response:

May 19, 2014Dear **. [redacted]:This letter is the response from QVC, Inc to the 2nd letter of complaint filed in your office by our customer.Our customer advised she continued to receive Collections letter from [redacted] after receiving our response of May 6, 2014 telling her our records confirm this debt was paid in full on April 24,2014. She is also requesting QVC honor the pricing of items placed while her account was on Collections hold.QVC apologizes our customer has received a Collections letter from [redacted] after she paid her debt. It is possible there was a delay in the Collections Company updating their records. We have re confirmed her account was removed from their records. QVC is also willing to honor the pricing of our customer previously placed orders for all items that are available. We realized the delay in billing the past due Ez-pay was a misunderstanding, our customer intended to have her Ez-pay installments billed s same time she updated her card on file.I will be happy to assist our customer in placing new orders for any item that is available, honoring the price advertised when she placed her original orders. Our customer can reach me in my office Monday-Friday from 9am-5pm at ###-###-####.I hope this information is helpful and look forward to hearing from our customer in the near future.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying to order from this company. I applied for their qcard and I have been trying to order a camera but they continue to cancel my order and close my account with no reason behind why.Desired Settlement: Reopen my account and process my order.

Business

Response:

September 17, 2013

**. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA 18508

RE: ID#[redacted]

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your off by **. [redacted].

QVC, Inc. ("QVC") expressly reserves the right, in the Terms and Conditions posted on its website, "to terminate any individual's right to access or use of the QVC Services or any feature or portion thereof." In accordance with that policy, QVC closed our customers account due to association with other accounts at the same address that have been flagged for suspicious activity.

Thank you for allowing QVC the opportunity to respond to **. [redacted]'s complaint.

Sincerely,

Office of the President QVC, Inc.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: We would like to know what this suspicious activity is since my mom has ordered from Qvc in the past. In fact she just ordered this past Christmas with no problems.

Regards,

Review: QVC order from one of their vendors.

Place a order with QVC shopping network for the RE-Body Green Coffee Bean Extract W/Raspberry Ketones [redacted] phone# ###-###-####

On 08/19/13 the QVC order was phone in for item # [redacted], invoice date 08/19/13, order #[redacted], QTY. 2 bottles in two(2) boxes. paid by [redacted] for

merchandise $39.96, S&H $10.45, tax $3.78, total

$54.19.

The complaint is that the order was place on 08/19/13, and CANCELED on 08/20/13...and what they

did is SHIPPED OUT the next day 08/21/13. This is

what I believe PUSHING the items on to us, because why would they send these bottles in two separate boxes, and when the both bottles fit very good together in one box alone. This is away I believe they can charge you more. The total at first for shipping & handling was $10.45, and now to return the each invoice (2) total is 13.90 after we canceled a day before it was shipped. I can say that we fell at we been taken in this matter.Desired Settlement: We fell that the vendor was a day slow or pushing

their items on us, or pay for the return.

We want the vendor to pay the return postage, not us for their problem not responded to the cancel order a day after it was made....

Business

Response:

October 3, 2013

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer, **. [redacted]. I will be happy to respond.

First I would like to apologize that we were unable to cancel the QVC order as requested previously by **. [redacted]. Our records indicate that the item was returned and a refund was issued. I have also issued today the requested return postage of $6.95 back to the original payment. This now reflects a full refund for the merchandise cost ($54.19).

If **. [redacted] should need additional assistance, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to **.[redacted] complaint.

Sincerely,

Review: I'm fed up with QVC officially its been nothing but games and being ducked. I placed an order for a [redacted] camera that was 899.99 on flex payments totaled to 922. My ordered went to CONTACT CS so I CONTACT CS and it takes forever for them to verify and me and actually get back to me. 2-3 WEEKS LATER NO CAMERA AND WHEN I FINALLY GET VERIFIED? The camera is backordered. So I cancel my order and place an order on the same camera just without all the extra included for their Columbus day sale it came to 700 some dollars and odd change and 123 a month on flex pay. Everything seems cool and someone calls to verify my yesterday so I try to log in today and see if everything is fine and THEY CLOSE MY ACCOUNT. I gave out my personal information OVER AND OVER, well you know what? If I don't get this remedied I will be filing the appropriate complaints with the Revdex.com whatever necessary as this is an utter waste of my time. Apparently my hard earned dollars ARE NOT accepted at this establishment! I've ordered from this place before so it makes ZERO sense why my account was closed by corporate!Desired Settlement: All I want is to BUY ONE [redacted] from them, I want the sale price as well since they pretty much took that away from me twice making me miss available stocks, and making me miss the sale. I want the sale price, and my 6 flex payments of 123 and I want the camera on my doorstep was card was authorized about 3-4 four times over and over everyday by QVC's failure to do anything at all but give me excuses.

I had to call the office of the president probably about 20 times.

Business

Response:

October 16, 2014Dear [redacted],This is the response of QVC, Inc. (“QVC”) to your letter concerning the complaint filed with your office by QVC's Customer,I took the liberty of contacting our customer about the issue with the [redacted] Camera. I informed our Customer that the camera according to the [redacted] tracking will be delivered tomorrow. The order for the camera was placed with the discount price of $699.94. Our Customer also received the Six easy pays she requested, with the $40 credit that was issued for the order the easy pay amount is $116.99. I informed our Customer due to her issue I am having the Sixth easy pay removed.Thank you for allowing QVC the opportunity to respond to QVC's Customer complaint.Sincerely,Janet SOffice of the President

Review: QVC has closed my account due to a collection (monies owed to them by my sister) and I am being held accountable for this account. I was told several times by the customer service representatives at QVC that my account would not be reinstated until my sister has paid her past due account in full. We are two different people with similar names and I should not be held accountable for someone else bills. QVC has my credit card number on file and can validate that I have never missed a payment with them. My sister and I use to share the same mailing addresss.Desired Settlement: I desire for QVC to reopen my account and stop holding me accountable for my sister's bill.

Business

Response:

Please see attached business response

Review: I recently attempted several times to pay a bill I owe to QVC through their website. Unfortunately my QVC account originally became delinquent because I was unable to pay due to fraud that happened with my checking account. About two weeks ago I was refunded some money from that issue and able to straighten my checking account out, and my bank opened my a new account with a different checking account number to avoid further fraudulent activity.

About two weeks ago I signed into my QVC account, and paid in advance a payoff for a laptop I purchased (I won't bother going into a prior issue with QVC and their billing regarding that purchase, which was straightened out). I had no issues getting that payment processed. I did experience issues trying to pay off an order with a balance of $63.44. On at least two occasions I updated my debit card information on that account. I kept getting a message stating the account would be updated in 24 hours (maybe it was 48); okay so fair enough. I logged in again a few days later and saw that the information was not updated, so I again updated the information and again received the "your account will be updated in 24 hrs"..

Okay, so a few days later I log in again, and QVC has then suspended my account. I contacted their customer service department and after discussing it with the representative, I was advised that my debit card was updated but I didn't make the payment. (let's keep in mind that I went through the same process making the other payment for the laptop, at the same time in which I experienced no issues). The representative asked me if I was able to make the payment with the new card I had previously updated on two occasions. I stated yes, I can. The representative then stated that he had to forward the information to, i'm guessing the corporate office.

Although I made two attempts to pay online prior to my account being suspended then having to make a phone call after my account was suspended and being advised that my payment would be processed; much to my surprise today I receive a collection notice from a [redacted] (###-###-####). At the time I spoke with the representative from QVC I expected that when I was advised my payment would be processed it would likely take a few days.

So now I am faced with the situation of, either do I pay the collection agency or do I wait and see if QVC processes my payment as I was originally advised.Desired Settlement: I would like QVC to close and return my account from their collection agency, and either process the payment I owe of $63.44, or unlock my QVC account online so that I can pay online with my debit card, or QVC can send me a bill in the mail at which time I will mail them back a check.

Business

Response:

Please see attached response from QVC

Review: I watched QVC home shopping channel as they advertised item # [redacted], [redacted] gold large round textured bangle, 14k. In the advertisement of this product it was represented as a 14k bangle that has silicone inserted into it. The host stated the amount of gold on the bangle was enough for the bangle to stand on its own, but the silicone was only inserted to prevent the bangle from dents. On 1/20/2013 I purchased three bangles for my mom as a birthday present. My first order # was [redacted] which included one bangle. My second order # was [redacted] which included two bangles. each bangle cost $170.58 which included tax and shipping. So I paid $511.74 in total for all three bangles. As I do not see my mom that often I was surprised to see her not wearing the bangles she told me she loved. My mom stated that she had stopped wearing them about three months after I gave them to her, too embarrassed to wear them. When I saw the bangles I was shocked to see that all three bangles had large areas of missing gold. The exposure of the silicone has made this bangle a no longer wearable item. I feel very strongly that these bangles were misrepresented as to the fact that the gold could stand on its own, it cannot. The layer of gold seems as if it had been sprayed on. There is no way that the amount of gold used on this bangle could stand on its own. On 2/7/2014 I informed QVC supervisor and was informed they could not help me. In a household with only one parent working, I cannot afford to have 3 bangles costing $511.74 in a box and cannot be worn. This is not fair or right. Thank youDesired Settlement: I feel very very strongly that QVC, as a business has a responsibility to stand behind the statements of its employees. If these statements are factually wrong they should resolve issues with their shoppers in the right and fair manner, in my case give me my money back. Plain and simple The gold used on all three bangles I purchased CANNOT stand on its own, this is misrepresenting of an item to the highest degree.

Business

Response:

February 25, 2014

Dear Ms. Dondero,

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the bangles that she purchased from our company. Please have her call me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Review: October 25th I orignally ordered a 46" Samsung television. The carrier was suppose to contact me with in seven days to arrange a delivery time. As of November 5th I had not heard from anyone so I cancelled my order. The following day the carrier called me and wanted to deliver the tv. I decided to repurchase the tv on the morning of November 8th and had it deliverd the same day. On November 9th we set the television up and were disappointed in the quality and decided to return it. I called QVC on the evening of November 9th to tell them I wanted to return the television and the customer service representive said they would schedule for the carrier to pick up the tv. On November 14th I still had not heard from the carrier to arrange a pick up so I decided to call myself to make arrangements. The carrier picked the tv up on the morning of the 15th. On QVC's return instructions it states that once carrier has confirmed pick up, a refund would be made to my debit card. I have emailed with QVC over the last week and they still will not refund my money. They say that they have not received confirmation of pick up. I called the carrier today November 21st and they said the tv has already shipped back to the manufacturer and that QVC has been notified.Desired Settlement: I would like QVC to honor their statement on their return instructions.

Business

Response:

November 27, 2013

Dear [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by ID #[redacted].

QVC records show that two orders were placed for item [redacted] Samsung 46" 1080p LED HDTV w/Built-In Wi-Fi, 3H DMI, & 120 CMR. The order number QVC's customer is referring to was cancelled the same day it was placed. The order never generated to the manufacturer to ship the TV. Order number [redacted] was shipped to the customer. QVC records are showing that the TV was received back at the manufacturer and a refund in the amount of $154.92 was issued to our customer on November 23rd.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely

Review: I ordered a couch and love seat and within a few months one of the legs broke off the love seat and then within a few more months the couch broke in the middle. We checked to see what was going on with the couch and the inside of the couch looked like it was made with materials that were used. I called QVC and they told me that they would do something to help with this and would contract me back regarding a resolution. As of today - I have not heard anything back from them.Desired Settlement: I would like my money refunded. I will never buy something from this company again. After this - I do not trust the quality of the merchandise from this company.

Business

Response:

October 14, 2013

Dear **. [redacted]:

This letter is in response to the complaint recently filed with your office by our customer. I will be happy to respond.

First I would like to apologize for the concerns our customer has regarding her merchandise. I have reached out to our customer (10/14/13) and we have authorized the return of the merchandise. I have also advised that she will be contacted within the next 2 weeks by the delivery company who will return the merchandise back to QVC. Once the item is registered as a return a refund will be issued.

Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed I can be reached at ###-###-####* Monday - Friday 9:00 am - 3:30 pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely.

Review: The company has made charges to my bank account without my consent several times. They didn't receive my consent to process these transactions verbally or in writing. I contacted them about this matter and their excuse was the system is designed to do that automatically because I failed passed due on my account but I only gave them permission to charge my account once per month. I gave them permission to do this more than once per month even if the account fell past due. This company has charged my account 9 times in the month of August, putting me and my family in a huge financial bind and possibly causing checks to bounce because of this. They never contact me and receive my permission to do this to bring my account current. They just took upon themselves to deduct this money without my verbal or written consent. This is unacceptable and I would ask that these funds be returned back to my account every single one.Desired Settlement: I would asked all funds be returned back to my bank card immediately.

Business

Response:

August 27, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the charges that amounted to $471. Our finance department reviewed the account and our customer was past due on her easy pays. When and order is placed on our easy pay plan, the customer agrees to pay monthly installments until the order is paid in full, We will not be issuing a refund for the amounts billed since they were past due.Thank you for the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: even if I was past due on my account they have no right to take money at will from my account with out my authorization or consent. They didn't authorization to do that and I will take this to attirney general's office, their CEO and many other regulating institutions.

Regards,

Review: Several wheels ago, I purchased a laptop computer from QVC for $3000 that was described in their advertising as coming with Windows 8. It instead came with Windows 7. I have called their customer service department many, many times in an effort to remedy the situation. The customer service people are of no use. All they tell me is they sent an email to headquarters and are waiting on a response, but it's been about 2 weeks and "Headquarters" hasn't responded to their own people??? Unlikely. Customer Service's only response to me is I don't know. Pathetic.Desired Settlement: I want them to send me the proper software as advertised that was to come with my laptop, or send me a check to buy it myself, and not credit my account

Business

Response:

July 16, 2013

**. [redacted]

Revdex.com of Metro Washington DC and Eastern Pennsylvania

1054 Oak Street Scranton, PA 18508

RE: ID#[redacted]

Dear **. [redacted],

This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by **. [redacted].

QVC records show that on July 15th, [redacted] from our computer escalation department spoke to **. [redacted].

[redacted] issued **. [redacted] a $50 inconvenience credit due to incorrect operating system was installed in **. [redacted]'s computer. The vendor is shipping Windows 8 operating system software to **. [redacted]. **.

[redacted] may return the system if he has problems with installation.

Thank you for allowing QVC the opportunity to respond to **. [redacted]'s complaint.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The "vendor" sent the wrong disk to upgrade the computer to windows 8 (they sent the 32 bit version and the laptop requires 64bit). QVC needs to send me a new computer with all the equipment as advertised then I can return the incorrect model they sent. The one they sent was clearly not made to order but rather been sitting in a dusty warehouse for quite some time.

Regards,

Review: Back in decemeber of 2012 I bought a tablet through qvc,I paid $173.10 for it , I"ve contacted qvc to complain about my tablet not working.and they said that they could"nt do anyting , told me to contact [redacted].I did /never got a reply back.I want a new replacemeng tablet.Desired Settlement: New tablet .

Business

Response:

Please see attached response

Review: I found a laptop I wanted to purchase from QVC. They offer the option to make 5 payments instead of one lump sum. The first purchase I attempted they called me 2 days later and said it would ship same day or next then I check back later that day and they say its back ordered and I have to wait 14 days for them to get more or 5 business days to get my money back. Instead of waiting I cancel that order and attempt to place another order for a different computer. They call me 2 days later and verify the address on my credit card then tell me they cant "find me" at my home address and wont be able to complete my order. Now my order is sitting at a status that says Contact CS but customer service says there is nothing they can do.. Then when I sask for a supervisor first they tell me no then after insisting they put me on hold till the call disconnects. I just want the item I was attempting to purchase. They already pre-authorized my card twice. After all that they closed my account without notice.Desired Settlement: I want an apology and I want them to reinstate my account and let me buy the computer I was attempting to purchase.

Business

Response:

Please see attached business response

Business

Response:

Please see attached business response

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order with QVC on 12/31/2013 for item number [redacted]. The purpose of this item was to give it as a gift to a family member at an event in mid January. The item never arrived. It did arrive a week later after the even was over. I shipped it back as I no longer needed it. QVC is advising because I was late in returning it--(untrue, they were late getting it to me) I am not entitled to my full return less shipping. They have deleted their tracking on this item from my profile- making it more difficult to prove may case.Desired Settlement: I was a refund for the price of the item which is 9.89. You will see from their tracking--that I did not send it back late. I received it late and returned it within their 30 day time requirement.

Business

Response:

March 6, 2014

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

First we would like to apologize that our customer did not received her merchandise in the time we quoted for delivery.

Our records indicate that our customer service department issued a refund on 2/27/14 in the amount of $5.72, which makes her total refund $9.91. As a courtesy I also issued a refund today in the amount of $6.95 which was the cost of our pre-paid return label that was used to return the merchandise, This would give our customer a full refund of the purchase price ($16.86) for the returned merchandise.,

Again we apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, T can be reached at ###-###-####, Monday - Friday 9am - 3:30pm F,ST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: I ordered an [redacted] as a Christmas present to my husband the day before Christmas via QVC's website. After being asked, I selected the option for a 6 payment flex pay. Afterwards I was given a ship date of 1/7/14 called to had double-check the ship date and found out my account had some sort of fraud issue and that in order to process my shipment I had to answer some questions. I provided everything I was asked. My ship date changed due to the hiccup for which I associated to be a mistake on entering my full last name. As well my bank account was apart of the just released information on stolen bank card/account info with [redacted]. The first payment was already taken out so I figured everything was ok and ending my call with QVC I was told everything was ok. I called a few days later to check the shipment status and everything was on time. Since my call until today I never received a phone call or email regarding anyDesired Settlement: other issues or changes. Today was my second scheduled shipment date, I called to confirm due to insane weather in the midwest and being that I still hadn't received anything. Just got word that QVC related my account to a family account (in law) that's not mine and due to it closed my total account and shipment without any notice. This is ridiculous. They associated an account not in my name based on my casing from my husband's number and my information, bank account are both different. Then investigating further they said I wouldn't be allowed to order due to $3.96 fee that wasn't mine but I could have obviously paid if given the option and some customer service! The representative [redacted] was rude an attempted to over talk me and told me why would a large corporation ever send me a $900 item and I don't have a file with them? I said well maybe because at the time I ordered the option of flexibly payment was given to me. Someone could have definitely handled this situation better with tact and customer service.

Business

Response:

January 28, 2014

Dear **. [redacted],

This is the response of QVC, Inc, ("QVC") to your letter concerning the complaint filed with your office by QVC's customer.

Our customer's membership is closed due to association with an account that owes QVC a debt. Until the debit is paid the account will remain closed. This is QVC policy.

Thank you for allowing QVC the opportunity to respond to our customer's complaint.

Sincerely,

Review: Order number [redacted]

On 28 October 2013, Business took my order and I provided our card number, expiration date and CVV code. Business charged my card immediately upon ordering. The money is out of our bank account. Even though the card number matched the shipping address, and the proper CVV was provided, the business has kept the money from my account, claiming that a "hold" was placed on the money, while the order was to be "verified." I was asked on 29 October 2013 to FAX proof of residency, which I did that same day. This morning, I called the customer service number (###-###-####), and the answering party CONFIRMED the receipt of the FAX with a bank statement and a [redacted] bill, both proving my residency.

However, this order is still not shipped, and I was told that the "corporate" office would be reviewing the information for FIVE BUSINESS DAYS -- another week. The order was promised to be shipped by UPS Ground to arrive by November 5, 2013.

This conduct by QVC is abusive and assumes my dishonesty and criminality. However, this is NOT my first order with QVC (see, e.g., Order number [redacted]). The previous order was treated with rapidity and courtesy. At this point I am horribly insulted, and have jumped through fiery hoops to meet QVC's unreasonable demands to prove its unreasonable and abusive assumption of my criminality to be wrong. Five days to verify an address when provided with TWO competent and easily verifiable proofs of residency -- which should never have been requested in the first instance -- is dilatory. During that time I don't have my money.

QVC has my money and is being intentionally lackadaisical with its "verification" process. Using QVC's attitude, I assume that QWVC is acting intentionally and fraudulently because it has not proved to my standard (which I will keep to myself just as QVC keeps its standards a secret to avoid any accountability for its actions) that it is not acting in bad faith, which I assume of QVC with no evidence, because I feel like it.Desired Settlement: 1. QVC must apologize for its unlawful and abusive assumption that I am a criminal.

2. QVC must decide whether or not I am good enough to do business with by close of business on 30 October 2013. Failure to release the order and to get it in my hands by November 5, 2013 is positive proof that QVC dee** me to be unworthy to be its customer, and I will share this on Yelp and Ripoff Report and wherever else I can lawfully do so.

3. QVC must call me and explain itself by close of business on 30 October 2013. A failure to do so constitutes QVC's statement that it intends to keep my money and ship me nothing, and is a dare to me to bring this matter to the attention of [redacted] international with the intent of causing QVC's merchant privileges to be revoked and the company and its officers, directors and managers to be placed on the CTMF so that they can never have the privilege of accepting [redacted] again.

Finally, regardless of what QVC does, this matter is a grave matter of corporate dishonesty. I ask the Revdex.com to permanently give QVC an "F" grade and permanently issue a watch-list warning to prevent other people from being victimized by its frauds.

Business

Response:

November 15, 2013

Dear **. [redacted],

This is the response of QVC, Inc., to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the order for his computer. Our finunce department, due to the dollar amount of his order needed to verily certain information and requested proof of residency. Our records indicate that the computer did ship and was delivered on November 4, 2013.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Dear Sir/Madam,I order an [redacted] computer on 11/22/13 and I received a confirmation e-mail with an expected delivery date of 11/25/13, To my surprise I found out that QVC cancel my order due to their internal process but on their website still shows as order in process. even when I called customer service they didn't know that so someone from their corporate office called me and said we can't offer you easy Pay!!! I said that's fine please cancel the order since my credit card already being charged. they also told me I have to pay off an easy pay first in order to be eligible for another item which is not the case for all customers. however I agreed, now this morning I was trying to log on and pay off my balance before the easy pay due and to my surprise I got a message that your account is suspended and call customer service. When I called customer service the representative said I don't have any information for you and she even went further and insulted me by her sarcastic comment "SIR ARE YOU SURE YOU CALLED QVC TODAY" I got so upset but still keep it professional and explain to her why I am calling then she said I don't know why this happen and she got confused in responding to my concern.Desired Settlement: I need my account be unrestricted with the privilege of being able to shop like all other QVC customers, with no DISCRIMINATION please.

Business

Response:

December 11, 2013

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the restriction placed on his account regarding the Easy Pay limit. Our finance department limits the dollar amount extended regarding Easy Pays. Until the current orders are paid in full, our finance department will not accept any orders on Easy Pay. This Q Member is new to our company and until there is an established Easy Pay history this restriction will remain. Our Finance Department tried to contact our customer on November 25, but could not reach him on the number provided. Our website states that Easy Pay offers are subject to our approval. Please see the below:

Easy Pay Offer

Own an item now and pay monthly at no extra charge with your QCard® or major credit card. During checkout, just choose the Easy Pay option, when available. The first Easy Pay installment will be billed on the date the item ships. Then, approximately every 30 to 31 days, each remaining installment will be billed to the credit card used on the order. Easy Pay billing dates are set according to the ship date of the order; billing dates for future installments can't be customized or changed. Easy Pay offers are subject to Approval by QVC

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: They advertise a delivery service they can't provide.Desired Settlement: Do as they advertise.

Business

Response:

July 15, 2014This is the response of QVC, Inc. (“QVC") to your letter concerning the complaint filed with your office by our customer.QVC records that on July 12th our customer cancelled the delivery of the [redacted] Perfect Sleeper mattress with the carrier. If our customer still wants the mattress he can place a new order for the price of the original mattress. Our customer can contact me at ###-###-####. My hours are MondayFriday 9AM to 5PM Eastern Time.Thank you for allowing QVC the opportunity to respond to QVC's Customer’s Complaint.Sincerely,Janet SOffice of the President QVC, Inc

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I canceled the delivery because I could not be there when they wanted to deliver the set. I did not cancel the order. Their sales pitch included delivery at a time convenient to both the carrier and me. This was not convenient for me. The carrier stated they could leave it in my garage. The agreement was that they would place it in the room of my choice, remove the packaging, and remove and dispose of my old set. How can all that happen if they leave it in the garage? QVC needs to own their commitments, and do what they say they'll do.

Review: My mother purchased an expensive [redacted] laptop through QVC, for me. When I received the computer, I noticed the screen appeared to have different shades than other [redacted] computers I've seen and when I started using the laptop, there were random vertical lines that would appear and disappear. I thought they would just go away after restarting the laptop few times, because it was brand new and I never had a [redacted] before; but the lines remained, making it impossible to use the laptop without plugging it into my TV to serve as the monitor. The new laptop my mom bought for me was very expensive so I always kept it on my desk and used it there, in order to take good care of it. My laptop was purchased in January according to QVC customer service. It was about a month after receiving my laptop in the mail, the screen was not showing anything but random colored vertical lines (worse than when I first received the laptop). My mom and I both tried to call QVC when that happened and they told us to contact [redacted]. When I contacted [redacted] and explained the problem, they told me it was QVCs responsibility to help me. At that point, I started using my laptop by plugging it into my TV to use as the monitor; because I needed to use my new computer! I called [redacted] again, explained the situation and they had me ship my computer to them in order to find out what was wrong. After many phone calls with them, I discovered the screen was cracked and was not covered under the warranty. I couldn't believe it because I was always careful with my computer and wouldn't let anyone else use it, so I do not know what would have caused the screen to crack! It would sit on my desk and and was always treated carefully. The only thing I can come up with, is that since I saw the vertical lines when I received the laptop,perhaps it was damaged in shipping from QVC or they sent me a defective laptop. Today I spoke with [redacted] and QVC. [redacted] said it would cost over $200 to fix the screen, but I am not going to pay that, because I didn't do it! So, [redacted] is shipping the laptop back to me. I called QVC again and told them about everything, the customer service agent was very rude and told me since it is past the return date, they could not do anything. I also told them I would be ok with an exchange but was denied that as well. I asked to speak to a supervisor and was told no. I have an expensive [redacted] laptop with a damaged screen and QVC unwilling to help me, even though they caused the problem, either through shipping or sending a defective computer, because as I said, when I received the [redacted] laptop in the mail and started it up, there were vertical lines and the screen color seemed a bit off, but I didn't think it would turn into this. When I called QVC customer service today, after I told them everything, they even refused to let me speak with a supervisor to explain the situation. I am very disappointed about how QVC handled this situation.Desired Settlement: I would like it to either be exchanged for a laptop worth what the one cost, or the same one. There is also the option of refunding the laptop cost from QVC due to the fact the computer wasn't operating the way an almost $1000 laptop should. Or pay for repairs.

Business

Response:

September 15, 2014Dear [redacted];Thank you for your recent inquiry to QVC concerning our customer, I will be happy to respond.I have spoken with our customer on 9/15/14 and apologized for the concerns that she has regarding her [redacted] computer. QVC has arranged for our customer to return the merchandise for a refund.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday — Friday 9am - 3:30pm L5ST.Thank you for allowing QVC the opportunity to respond to our customer’s complaint.Sincercly,Patricia KOffice of the President

Review: In January, I purchased a two tone [redacted] bracelet and matching necklace totalling over $2000. It was an advance order purchase to be shipped in April 2014. However, when ship time came, I received an email from the company telling me that the gram weight advertised, and for what I bought was going to be lower. They didn't offer a reduction in price - just a lower gram weight in the gold. When I called customer service, they told me I could return it. I called the corporate office to ask why they were still advertising the item at the originally stated gram weight when in fact it is not true. They had no response. I told them I would file with the Revdex.com if they did not correct that as it is misleading to customers wanting to purchase unknowingly. I also asked that I be reimbursed the difference. They did refund me the difference, however, when I did receive the item it was the wrong size and I wanted to get a different size. Once again, it was the same situation and no offer of a reduced price was offered to me for another size bracelet weighing in at a lot less than the advertisement. My complaint is that they corrected the ad but not the VIDEO presentation which clearly states the gram weights for the ite**. The item number is [redacted] and all related two-tone [redacted] bracelets (and possibly necklaces). I have since returned both. I think this is false advertising and the company decided to skimp on gold when the price went up and not give us (the consumer) what we ordered.Desired Settlement: AND A PUBLIC APOLOGY TO CUSTOMERS WHO PURCHASED THE ITE**

Business

Response:

May 7, 2014 Dear **. [redacted],This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC's customer states incorrect information on QVC's website about item [redacted] 14K Gold 8" Two-Tone Bold [redacted] Bracelet. QVC sent out the following to customers stating "Letter/email: Incorrect gram weights provided for 7", 7 1/2", & 8" Two-Tone Bold [redacted] Bracelets ([redacted]/ [redacted] and Adv Order [redacted]). Correct weights should be 9.1g (7"), 9.8g (7 1/2") & 10.5g (8"). Based on this information, customers may cancel (advance orders) or return for full refund, including s+h, return costs, and sales tax".Our customer was issued a partial refund on April 25th in the amount of $26.56. The item was received at QVC today and the remaining amount of $99.62 is being issued to the credit card used on the order. The remaining easy pay amounts have been cancelled.Thank you for allowing QVC the opportunity to respond to QVC's customer's complaint.Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The original video advertising inaccurate information as to gram weight remained on the website right up until the evening of May 4th CLEARLY advertising the bracelet at 11 grams of gold. It wasn't changed to provide accurate information even when they were alerted to that fact. That is false advertising,misrepresentation and certainly misleading to consumers. They posted a new video on May 4th which doesn't state gram weight. This is obviously a move to cover the very poor quality of the product that was sold. Please read the reviews of the items in question. I will never trust QVC in the same way and I certainly WILL NOT be spending my hard earned money on any precious metals sold by them. This is unacceptable to do to loyal customers.