QVC, Inc.

Review: QVC has been harassing me about an order that was placed back in December 2012. The order was placed using my account but a different credit card was used because the JVC TV was a Christmas gift. This place has been sending me emails and calling my phone because of a 1 missed payment. I called Customer service regarding this and explained the situation but of course the lady on the phone was no help and decided to instead suspend my account. In addition, my husband placed an order on June 14 and they also decided to cancel that order and also suspend my husband's account. My husband is a BRAND NEW ACCOUNT HOLDER and this is how they want to treat him. This is a very good first impression for new customers. I also contacted the Corporate line and of course the lady I spoke with was also no help. So this place does not care where the money is coming from and they do not check which credit card is being used to place the order. The lady from Corporate office told me that because it was around the holidays when the item was ordered that they did not bother to check whether the credit card used was from the same person that ordered the item. She pretty much admitted to me that they do not do a system check or call the bank to make sure that it's a legitimate card as long as they get paid for the items. This place is punishing my account and my husband's account for ONE MISSED PAYMENT and for a gift that was given to us in the first place.Desired Settlement: I want QVC to reinstate my account and my husband' account and lift the suspension because this is not our fault. I want QVC to reorder the item and contact the manufacturer of the item ordered to go ahead and proceed with the order and ship it. I want QVC to ship the item ASAP.

Business

Response:

Please see attached response

Review: On 5/28/14 I purchased a [redacted] cell phone for [redacted] Mobile through QVC on a 5 month flex plan for a grand total of $318.70 (taxes, fees, etc.). My debit card was charged $63.74 and I got the confirmation email. My expected delivery date was 6/4/14. Well, here we are, 6/9 and no phone. Called QVC, and their customer service was useless. Their representative said the order was stopped because I wasn't a past customer? If I can't purchase anything how the hell does anyone become a customer and why did they charge me? I asked her to elaborate and she started speaking Giberish and couldn't explain anything to me. I never received a single courtesy email, phone call, etc. or anything from QVC. Now, here I am, 2 weeks later, no phone, out $63.74, and no reasonable explanation or communication from QVC.Desired Settlement: Explanation and an apology. Also, full refund and future credit towards a future purchase or just deliver my damn phone!

Business

Response:

June 11, 2014Dear [redacted],This is the response of , Inc. (QVC) to your letter concerning the complaint filed with your office by QVC's Customer.QVC, Inc. (QVC) expressly reserves the right, in the Policies and Information section posted on its website under Additional Legal Information that Easy Pay offers are subject to approval by QVC. Our records show that messages were left for our customer to contact our Finance Department, Our customer needed to respond to the messages within five days if he wanted to be billed in full or the System would cancel the Order.Thank you for allowing QVC the opportunity to respond to Our Customers' Complaint.Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because: their response addresses none of my concerns. No, I was not contacted in any way shape or form by QVC. No apology, explanation, etc. Also, they still have MY MONEY!

Regards,

Business

Response:

June 12, 2014Dear [redacted],This is the response of , Inc. () to your letter concerning the complaint filed with your office by QVC, Inc. (QVC) expressly reserves the right, in the Policies and Information section posted on its website under Additional Legal Information that Easy Pay offers are subject to approval by QVC. Our records show that messages were left for our customer to contact our Finance Department. Our customer needed to respond to the messages within five days if he wanted to be billed in full or the System would cancel the Order.| do apologize that our customer never received the calls about his order. The amount of $63.74 on our customers [redacted] credit card is just an authorization. Most banks remove the authorization within three to five business days. Our customer can contact his bank to inquire when this amount will be removed.Thank you for allowing QVC the opportunity to respond to Our Customers' complaint QVC considers this matter closed.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: MADE MY FIRST ORDER WITH QVC.COM. ITEM WAS THEN SHIPPED WHEN I WENT TO MY LOCAL UPS STORE TO PICK UP ITEM I WAS TOLD THAT I COULD NOT PICK UP ITEM BECAUSE QVC REQUESTED IT BE RETURNED TO THEM. I PAID $97 SO I CALLED CUSTOMER SERVICE FOR A REFUND SINCE I COULD NOT RECEIVE ITEM DUE TO A REQUEST FROM QVC CORPERATE. I WAS TOLD BY CUSTOMER SERVICE AGENT THAT MY REFUND WAS PROCESSED WHILE I WAS ON THE PHONE. WHEN I CALLED BACK REGARDING MY REFUND WAS TOLD I WOULD NOT RECEIVE MY REFUND UNTIL PACKAGE WAS RETURNED! I NEVER RECEIVED THE ITEM!!! THIS IS AN OUTRAGE. THE CUSTOMER SERVICE AGENT KNEW OF THE SITUATION MY MEMBERSHIP WAS IN AND STILL ISSUED THE REFUND. I WAS TOLD CORPERATE INTERCEPTED THE REFUND. I WAS NEVER AUTHORIZED TO PICK UP THE ITEM FROM UPS!Desired Settlement: I WOULD LIKE MY REFUND TO BE PLACED BACK ONTO MY DEBIT CARD ENDING IN [redacted] IMMEDIATELY! I HAVE NEVER WENT THROUGH SO MUCH WITH ONE COMPANY! THEIR CORPERATE OFFICE SHOULD HAVE BETTER ETHICS IN PLACE. THEY WAITED UNTIL I WAS SHIPPED AN ITEM TO SAY I COULD NOT RECEIVE IT. NOW THEY ARE HOLDING MY MONEY FOR A PRODUCT I DO NOT HAVE! I WANT MY MONEY BACK!

Business

Response:

Please see attached response

Review: On 09/06/14, I placed an order with QVC for an item and my credit card was charged the first monthly installment for it in the amount of $43.24. Prior to even receiving it, I decided I didn't want and sent back.

I was only notified by QVC via telephone on 10/07/14, that a double refund was issued on 09/23/14 and they attempted to recharge my credit card (without informing me first of the reason why and without being given permission by me to do so), to correct the double refund. Therefore, the recharge was declined by my credit card company.

I was therefore asked to call in to QVC, which I did within a half an hour of receiving the call, to provide a credit card number so they could recharge it for the double refund. I did provide a credit card number and in the meantime, due to their error, my online account was and still is locked and I'm not permitted to make any purchases on QVC.Desired Settlement: I want:

1. A written apology from QVC for making the double refund

2. Attempting to recharge my credit card, without informing me first of the reason why and without being given permission by me to do so

3. Unlock my online account

4. The merchandise I sent back to them to be sent back to me as compensation

Business

Response:

October 9, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding the double refund of $43.24. Our records indicate thal our customer service department issued that double refund on September 19, 2014. I had our finance department reopen the account and we will let the additional refund remain. Although our customer is requesting the item for free, we will not be honoring that request.Thank you for the opportunity to respond to his inquiry,Sincerely,Evelle KOffice of the President QVC

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Bought a vacuum cleaner with six payments from my debit card from [redacted]. Received vacuum cleaner did not work so I sent it back and QVC received it . I was told that they would refund my money 12-11-13. That date passed and I have yet to receive my refund. Ihave called QVC several times and have been told that [redacted] has my money. Debit card had been canceled before refund.QVC keeps giving me the run around about my refund.Desired Settlement: I would like to receive my refund money in a timely manner

Business

Response:

February 12, 2014

Dear **. [redacted]:

Thank you for your recent inquiry to QVC concerning our customer. I will be happy to respond.

Our records indicate that the refund in question was issued back to our customer's [redacted] credit card on 12/11/13. We also show that on 1/27/14 our customer service department spoke with our customer and her credit card company who advised her that they ([redacted]) would be issuing her a refund check and she should allow 10 business days to receive it. If she has not received this check we would advise our customer to contact her credit card company for further assistance.

Please accept our apology for any inconvenience our customer may have experienced. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.

Thank you for allowing QVC the opportunity to respond to our customer’s complaint.

Sincerely,

Review: In December of 2012, I purchased two [redacted] laptops from QVC that was set up on easy pay. A few months later, I returned one of the two [redacted] laptops. We have continued to use the other laptop and assumed the payments had been taken out since it was on even pay. Now a year and half later we called QVC and [redacted] to help us deal with a huge computer issue. QVC informed me that I had returned both computers and that she could not help me. I informed her that this was not the truth that I only returned one. She then came back with that I did not pay for it therefore I needed to give them permission to charge my card before they can help me. I stated it was there error and that I needed them to allow me to set up a new payment plan. They refused to work with me and screamed and yelled that my son and daughter-in-law who was helping me with advice that they were going to get me in trouble and that I needed to pay it. She stated that if my son and daughter-in-law kept talking that she would make sure that they charged my card in full and they have the right to charge whatever they want because I gave them my card. I gave them my card a year and half ago with the permission to charge the easy payments of the computer then--not a year and half later. We offered to send computer back and she stated we can't return it because our return period ended, that we cant set up payment plans or credit card because the item was recorded as returned---if it is recorded as returned then how can they charge me?? They completely were not willing to work with us at all. They gave me corporate's office and I will be calling but this is unacceptable.Desired Settlement: We want them to accept they marked it as returned and did not take the payments out as scheduled. We want them to accept that we have the computer but are not responsible to make payments on a product they marked as returned a year and half ago.

Business

Response:

May 27, 2014This is the response of QVC, Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer.QVC records show that order [redacted] for item [redacted] Blue, [redacted] 17" Laptop was refunded to our customers [redacted] credit card in the amount of $277.58 January 28, 2013. QVC records also show order [redacted] item [redacted] Purple, [redacted] 17" Laptop was refunded to customers [redacted] credit card on January 27, 2013, in the amount of $277.58. The remaining easy pay installments were cancelled at that time. Our customer would have to be debited for the one computer she states she still has before the PC Treasures she is requesting can be sent. QVC records does show as of today that our customer contacted Corporate Office and requested to return the one computer she states she still has.Thank you for allowing QVC the opportunity to respond to s Customers complaint.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have talked with corporate and we came to an agreement to return laptop as the software would be impossible to retrieve and response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The laptop has been returned and matter is closed.

Regards,

Review: I ORDERED A TELEVISION AND RECEIVED A BROKEN TELEVISION WHEN I CALLED BACK TO RETURN THE PRODUCT AND TO GET A NEW ONE THEY TOLD ME THAT I WOULD HAVE TO PURCHASE ANOTHER TV AND SEND IN THE BROKEN ON AND GET THE REFUND BACK WHEN THE BROKEN TV WAS RECEIVED BY THE POSTAL SERVICE. I REORDERED THE TV AND THE REP THAT PLACED THE ORDER THEN DEBITED MY CHECKING ACCOUNT 3 TIMES FOR THE ONE ORDER. SHE DID NOT TELL ME WHAT SHE DID BUT WHEN I CHECKED MY ACCOUNT AND IT WAS OVERDRAWN I CALLED BACK THEY ADVISED ME THAT THE CORPORATE OFFICE WOULD CALL MY BANK THE NEXT MORNING TO RELEASE THE FUNDS, THEY DID NOT DO SO. I HAVE RETURNED THE TV TO THE POST OFFICE AND SEE THAT THE RETURN HAS BEEN SCANNED IN AND IS ON IT WAY TO THEM. THEY TOLD ME ONCE IT WAS ON ITS WAY BACK THEY COULD REFUND THE MONEY I PAID FOR THE TV. NOW THEY ARE TELLING ME THAT IT COULD TAKE UP TO 12 DAYS FOR THEM TO SEE THE TV IS WITH THE POSTAL SERVICE AND THATS IS WHEN THEY WILL REFUND ME THE MONEY. SO RIGHT NOW I AM OUT OVER 300$ THAT THEY WILL NOT RELEASE BACK TO ME EVEN THOUGH IT IS OWED TO ME. THEY CONTINUE TO TELL ME DIFFERENT THINGS EVERYTIME I CALL AND I AM GETTING THE RUN AROUND. I HAVE NO MONEY MY ACCOUNT IS ACCURING FEES AS WE SPEAK BECAUSE OF THE REPS MISTAKE AND NOW I AM PAYING FOR IT.Desired Settlement: I WANT TO RECEIVE THE REFUND FOR THE BROKEN TV AND I WANT THEM TO PUT THE MONEY THAT THEY TOOK WITH OUT AUTHORIZATION BANK INTO MY ACCOUNT WITH FEES AS WELL.

Business

Response:

January 14, 2014

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding receiving a defective television on order [redacted]. Our records indicate that a refund was issued on January 10,2014, in the amount of $ 113.34. Our policy is to return the defective order and request a replacement. If our customer does not want to wait for the return, a new order has to be placed and be rebilled. The Finance Department removed the multiple authorizations on the replacement order [redacted]. If our customer has overdraft fees because of that issue, please have her contact me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: QVC had an advertisement on their website that saying any orders made before or on 12/18 had guaranteed delivery by 12/25.

On 12/17 I ordered a $100 gift card as a Christmas present. Upon email notification that my order was completed, I noted that the delivery date estimate was 12/30.

I immediately tried to cancel the order, but their website wouldn't let me, even though it hadn't shipped yet. I emailed QVC and got the following reply:

I'm sorry for your disappointment.

Unfortunately the gift cards were not one of the select ite** that were

guranteed for holiday delivery. The cards do not ship from us, they

ship from an outside vendor. Your estimated delivery date is 12/30.

I hope we are better able to assist you in the future.

Regards,

I responded to this email complaining about the fact that they did not note that Gift Cards did not apply to their guaranteed shipping by 12/25 promise, and the fact that their system would not let me cancel my order, even though (at the time), my CC had not been charged and my gift card had not yet been shipped.

I then got this response from Customer Service on 12/24 :

I am sorry for any confusion regarding the gift card not arriving. To help

correct this for you in time for Christmas, please watch for a separate

email that provides an ELECTRONIC GIFT CARD at no extra charge to you. This

is an actual [redacted] Egift card for an immediate replacement. I hope

this information has been helpful.

We look forward to serving you again in the future.

Enjoy the rest of your day,

[redacted] Christmas Day came and went with NO email with an electronic gift card as promised, so I emailed them one more time, and got the following response on 12/27:

According to our records, you were not promised an email version of the

gift card. This giftcard is one that is being mailed out. I'm sorry for any

confusion. Once this gift card ships, we would be more than happy to close

it out and give you the full refund if you prefer.

We look forward to serving you again in the future!

Regards, [redacted]Desired Settlement: QVC needs to change their policy of not letting you cancel an order before it ships. They use the excuse that your order is "processing" - but my order of 12/17 STILL hasn't shipped, yet I have been unable to cancel it with them. They also need to apologize for promising me an electronic gift card as an alternative, not delivering, and then saying I was never promised one.

Business

Response:

January 7, 2014

Dear [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the gift card that was purchased on December 17,2013. Please have our customer call me at ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Review: I ordered a (1) 39'' Magnavox tv from QVC, Inc. I did this online on 8/17/13.

The total price of the tv was $447.60 including s&h and taxes.

On 8/17.13, QVC took $74.60 off my debit card, and gave me a deliverty date of 8/28/13, 9today)

No tv, so I went online and pulled my account with them, and they, (OVC) cancelled the ordered.

I called their customer service # and I was told that they did not give credit to a debit card, but only to credit cards.

I informed them that this was my second purchesed with them using the same debit card. I asked about the return of my $74.60 and they told me they never billed my debit card. I said yes they did. I am short of $74.60

I hung up not getting any help from them, so I called my debid card company which is OPT +.

OPT + did a 3-way cofference call to QVC and we were told that customer service would not talk on a 3-way conference call.

I spoke up and told the OVC lady what had happen to me and that my debit card company wanted to get a release from them to give me back my $74.60.

OVC refused to do that.

I asked why I was lied to about taking my money, and they denied it, but now you amitt to having it. I was told that they have a hold on the money, but not yet taken it.

Either way I have no tv or my $74.60

Qvc has both the tv and my money of $74.60

This is not right and its been 11 days.

And why would the cancelled the delivery today, on the delivery date with no warning?

I live in a high-rise building and I told my manager to except the tv and have them to delivered the tv to my apt. I am 100% disableed and in a power chair.

Now I feel like a damn fool for bragging about the tv that I will not be getting

This company should be ashamed of theirselves for lying and deceiving a customer.Desired Settlement: Refund my debit card with the $74.60 and make a apology. Thank you

Business

Response:

September 10, 2013

Dear **. [redacted],

This is the response of QVC, inc. ("QVC") to your letter concerning the complaint filed with your office by **. [redacted].

QVC, Inc. ("QVC") expressly reserves the right, in the Policies and Information section posted on its website under Additional Legal Information that "Easy Pay offers are subject to approval by QVC". **. [redacted] was contacted by our finance department on August 19th and informed that the credit card he is using is a pre paid card also needs to establish an easy pay history with QVC. **. [redacted] needed to respond within five days if he wanted the order billed in full or the system would cancel the order. A request was sent to **. [redacted]'s bank on August 31st to remove the memo sale of $74.60.

Thank you for allowing QVC the opportunity to respond to **. [redacted]'s complaint.

Sincerely,

Review: I ordered a 64GB Apple IPAD. It arrived damaged. I contacted QVC numerous times and I received a Email stating to use QVC's return label. I returned the damaged 64GB IPAD and it was delivered Friday morning by UPS. The tracking number is [redacted] . I was told in the email it would be exchanged. I emailed and explained that I needed the exchange by Friday July 19th as a vacation is planned and the IPAD is needed. Since then, I have received numerous emails from QVC stating all different answers. I called today and spoke with a lady who said her name was [redacted]. She was extremely rude and unprofessional. She can't confirm if it has shipped or will ship? She can't confirm any emails THAT QVC sent me! I asked her to speak with a supervisor. She told me there is only one and he is not available. One supervisor for a company QVC's size??? I told her I would hold for the supervisor, and was told I can't. I asked if the supervisor could call me back? NO! I have been lied to, received numerous emails promising me different times and different outcomes. I was clearly told send it back using the QVC label and we will exchange it. I was told a 24 hour exchange after they received it. It has been one lie after the other. I received a email stating it was refunded as they can't exchange it by email. It is not exchanged by email and should not be refunded. They have the defective IPAD 64GB already! Why refund it, when they should exchange it as they promised!!!Desired Settlement: I just want a undamaged IPAD as I was promised! I was promised a UNDAMAGED IPAD and it would be here on time. I have had horrible service! One lie and promise after another. It should not be refunded. It should be exchanged! I have the original QVC email that provided a shipping label and instructions. I followed the instructions exactly!!! I was promised an exchange. [redacted] and the People at QVC are rude, lie to customers, make promises that are not kept, and send different emails stating different things and actions. I need the IPAD 64GB. I don't care if its black or white, I prefer Black. Just do what QVC says and Exchange the Damaged IPAD for an undamaged one as I was Promised!

Business

Response:

Please see attached response

Review: I am retired and I paid my qvc bill along with my other bills on the first of of each monththe month nt realizing that because my bill was due on the 27th I ws paying my bill to early by the tme I understood what happened I had paid my nxt bill early as well I spoke wth [redacted] in customer service and it was explained to me tht because I paid my bill to early my payments were considered late I asked if they could pls remove the late fees now how tht I understood tht I was paying my bills to early I was told to call back within in tht week and check to see if they would be removed and that instead of me paying my regular payment tht I would still hav to pay the fee which included the penatly for being late I explained to thm I am on a fixed income could thy pls take the penalities and late fees off and I would nt pay early again I was told to call a fsmily member or borrow th money to catch up but thy could nt change my payment tht was due I called back and tried to gt someone else to help me bt the result was still the same so I told the representative that I would try to borrow the money my bill is nt due until the 27th of each monthas of today I toam getting harrasing phone calls telling me to pay my bill I called and spoke with a customer service representative and asked her why am I getting these calls and she because I am late with my payment I informed her tht my payment is nt late and do not put that on my record I hav never been late wth my payments I am bein penalized becuase I paid my bill early and it is nt fair to meDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the Revdex.com bureau to have QVC to nt post tht my two payment were late because they werent and to stop these harrasing phone calls.

Business

Response:

May 5, 2014Dear [redacted],This is the response of QVC, Inc. to your letter concerning the complaint with your office by our customer,QVC regrets the concerns that our customer has regarding the late fees on her QCard. Our Finance department has viewed our customers QCard account and found that her late fees were adjusted on March 2, 2014 and April , 2014, as a courtesy. Our customer is paying the account too early and payment is being posted to the previous months bill, No further late fees will be adjusted,Thank you the opportunity to respond to this inquiry.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: Yes, qvc is saying that I dont even exsist in there systems, and iv ordered two items from then, and one other one that was unauthorized and have no idea about. There saying I dont exists and have no record of me in there systems. Both items returned month ago and still cant get then to refund my moneyDesired Settlement: Refund my 3 charges of 126.73, 123.95, and 108.89

Business

Response:

??? 1, 2014Dear [redacted],This is the response of , Inc. (QVC) to your letter concerning the complaint filed with your office by QVCs Customer.I took the liberty of contacting our customer about the issue with orders he is claiming he returned to QVC and one order he claims he never purchased. Our customer had his wife contact because her credit card was used on this account. Since her credit card was used on the account she wanted to know how any orders could ship. QVC records show that on March 10, our finance department spoke to our customer and confirmed the orders before they were shipped. QVC records show that three orders were sent to our customers address of [redacted]. Our customer is stating that he returned two of the items. We are not showing that they were received back at . We need proof of the return to . Our customer is also stating that he never purchased the item [redacted] System wController, [redacted] Game & Accessories, and our records show this item was delivered April 11th to the [redacted]. address. Since the item was delivered to our customers address this purchase would need to be disputed with his credit card company.Thank you for allowing QVC the opportunity to respond to s customers complaint.Sincerely,

Review: I purchased the following ite** from QVC:

Rose colored watch $ 6.74

[redacted] Sandalls 29.00

Peacock Ring 19.74

Citrine Ring 33.82

Band Ring 33.63

Total: 122.93

I then cancelled the order. However, I was told that they were going to put a hold on the order. I asked for a cancellation number; however, they stated that they were unable to provide that. I then contacted my credit union and was told that because this is a debit card, the credit union requires documentation of the cancelled order to be faxed to them. I am having surgery and want this taken care of as soon as possible.Desired Settlement: I need QVC to fax documentation of this cancelled order to: [redacted], Texas

Fax #: ###-###-####

Attn: [redacted]

Business

Response:

February 12, 2014

Dear **. [redacted],

This is the response of QVC, Inc. to your letter concerning the complaint filed with your office by our customer.

QVC regrets the concerns that our customer has regarding the pending authorisations on the orders that were cancelled. Please have our customer call me if the authorizations have not fallen off her debit card, My toll free number is ###-###-####. I work Monday through Friday from 9AM until 5PM Eastern Time.

Thank you for the opportunity to respond to this inquiry.

Sincerely,

Review: I ordered to items from QVC and yesterday on my debit card statement I noticed a charge for $44.xx placed on my account on 6/16. I called customer service to see why they had automatically charged my account because I had not given them authorization to do so and as a general rule of thumb I NEVER sign up for auto pay.

I acknowledged to the representative that indeed that about is due for this month as my last payment on my [redacted] but that I always go online and make the payment myself. He said that I signed up for auto pay and then went on to say it was easy pay and seemed more concerned with the fact that it was due anyway and not that QVC had taken money out. He told me that he would note that in my account when I spoke with him yesterday and that the easy-pay department would call me back. I have not received a phone call and don't believe I will.

It is my right to pay when I want to and how and I know that they purposely autocharged it because my second purchased item (cast-iron skillet) was overdue just $6 and they didn't touch that or say anything about it. There system has messed up before and I have fallen on hard financial times and the $44 was my gas money for this week. I had been paying and they were definitly going to get their money but the handling of this is unexceptable.Desired Settlement: I want them to IMMEDIATELY refund the money they took $44+ and I will pay that amount when I am able!

Business

Response:

June 20, 2014Dear Ms. Dondero,This is the response of QVC, Inc. ("QVC") to your letter concerning the complaint filed with your office by QVC's Customer.QVC records show that our customer purchased Item [redacted] Console on February 8, 2014. We show this order was placed on five easy pays. QVC took the amount of $44.38 out of our Customers credit card in February, March, April and May. The final installment was taken out on June 15th, QVC cannot Issue a refund to our customer for the final installment unless our customer provides another pay method for the payment.Thank you for allowing QVC the opportunity to respond to QVC's Customer's complaint.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I purchased on 2 occassions an item and in both cases QVC processed the order and took the payment. (actually received payment from the CC company - not a pending charge) sent the order and then requested from UPS it be stopped and returned and I am forced to wait to receive a credit. After multiple callings it is because we bought the house from my parents who apparently owed QVC, so we have the same address and same last name. Now, I understand this (though the fact that they broke the law by telling my the amount owed and the name that owes it is one issue, but the fact remains, they called the item to be returned THEY should issue the refund IMMEDIATELY. I should not have to wait for them to receive the item back. THEY made the decision without calling me, they closed my account THEY should issue the refund at that point not once UPS returns the package. based on my experience I am sure her owing is justified as this company is an ABSOLUTE nightmare and once I get my refunds I will NEVER use them, and I will let all my friends and family know the same.

Review: NOV.15TH,2014 I ORDERED A [redacted] NEW SHOPPER PURSE. WHEN ASKED MY CARD NUMBER I GAVE THE GENTLEMAN THE NUMBER. I WAS NEVER ASKED WHAT TYPE OF CARD IT WAS OR SCREENED FOR CREDIT. 2 DAYS LATER I GET A CALL INFORMING ME AT FIRST SINCE I HAD NO CREDIT HISTORY WITH QVC I COULD NOT PURCHASE THE PURSE. I TOLD HER I HAD NO PROBLEMS GETTING CREDIT WITH OTHER LIKE COMPANIES THEN I WAS TOLD THEY DID NOT ACCEPT A RELOADABLE DEBIT CARD AND I COULD NOT USE EASY PAYS AND I HAD TO USE A MAJOR CREDIT CARD. I TOLD THE FINANCIAL REP I HAD A MAJOR CREDIT CARD AND SHE SAID WE CAN USE IT. I INFORMED HER SINCE I WAS NOT ASKED OR TOLD THE POLICIES OR OFFERED A CREDIT APP OPORTUNITY AT FIRST, I FELT INSULTED AND DISRESPECTED FOR THE QVC REP TO RUN MY CARD AND TAKE THE PAYMENT ONLY TO BE CALLED AND TOLD 2 DAYS LATER, NO. I CALLED BACK FOR DAYS TO GET THE SYSTEM TO BE LISTED AS CANCELED SO MY MONEY COULD BE RETURNED TO MY CARD. I'M STILL WAITING AND BEEN TOLD IT'S SHOWING CANCELED WITH QVC BUT PENDING WITH MY CARD COMPANY. NO WHERE ON THE TELEVISION DID IT SAY WHEN ORDERING, YOUR FINANCES WILL BE SUBJECT TO REVIEW. YOUR COMPANY HAD THE NERVE TO SEND EMAILS AND MAIL FOR ADVERTISMENTS AFTER INSULTING AND DISRESPECTING MY CREDIT AND NOT ASKING QUESTIONS WHEN I FIRST ORDERED. I DESERVE A CHANCE BEFORE YOU MISJUDGE OR DON'T INFORM ME. YOU MAY CONTACT ME AT 513 827 9034. THANK YOU SINCERELY,[redacted]Desired Settlement: I FEEL I SHOULD HAVE BEEN EXTENDED THE COURTESY OF BUYING THE PURSE WITH EASY PAYS AND ONCE IT'S PAID OFF ON TIME WITHOUT BEING LATE ON THE PAYMENTS EXTENDED FUTURE PURCHASES WITH EASY PAY OR TOTAL PURCHASE AND GIVEN A GIFT CARD.

Business

Response:

November 26, 2014Dear [redacted]:Thank yon for your recent inquiry to QVC concerning our customer, I will be happy to respond.First I would like to apologize for any inconvenience and or misunderstanding there may have been regarding our policy relating to prepaid credit cards. I spoke with our customer today 11/26/14 and explained QVC policy. I have also confirmed with our customer that the hold on her credit card was released back to her.Again we apologize for any inconvenience this may have caused our customer. If additional assistance is needed regarding this matter, I can be reached at ###-###-####, Monday - Friday 9am - 3:30pm EST.Thank you for allowing QVC the opportunity to respond to our customer’s complaint,Sincerely,Patricia KOffice of the President QVC, Inc

Review: On August 6, 2014, I purchased a [redacted] prepaid cell phone with 1500 minutes and replacements, if needed. The1500 minutes were good for 345 days, a year or until the minutes were gone. After a year, you could buy more minutes or cancel all together. I paid $75.01 for the phone in 3 payments. I had problems with the phone after 2 months and was sent a new battery. In addition, I had other problems with the phone until eventually I was sent a new phone. The new phone was activated with the understanding that I had 679 minutes left from the original phone which could be used till March 5, 2015. Now, I am told by QVC that they are not responsible and that I needed to call [redacted] and that the minutes were only for the original phone. I called QVC because this is where I original purchased the phone. QVC told me that they would contact [redacted] and ask them to call me. [redacted] sent me information about obtaining more minutes and have said I have to take it up with where I purchased the phone.Desired Settlement: I only want what QVC told me they would honor which the use of the 679 minutes left through August 8, 2015 with the replacement phone that I have not received.

Business

Response:

Please see attached business response

Review: Good Day On November the 9th 2014 I order a [redacted] 15" Laptop (silver) they gave me a EDD (Estimated Delivery Date) For November 25th 2014 ... QVC put a hold on the laptop until they could contact me ( which was the next day) we clear things up they will process the order .... The 25th came and went No Laptop ... So I Call from the 25th to the 30th ( sometime 2x a day) to see what is happening with this laptop That when the run around begin ( It was like a horse race .. who can they hand me off to) Someone said it was on [redacted] not shipping it out another said it might have been stolen another said we send [redacted] a rush on the order call us back tomorrow ..and so on ....And they bad thing about all this I thought I was doing a good thing for my grandson who's going ( now in ) College a good or maybe great Laptop and being a first time user to QVC easy payment why not ( Boy Was I wrong) Please Help ( Order # [redacted] )Desired Settlement: Apology and Delivery my Oder

Business

Response:

December 12, 2014Dear [redacted],This is the response of QVC, Inc, to your letter concerning the complaint filed with your office by our customer.QVC regrets the concerns that our customer has regarding his order for the [redacted] Laptop. I spoke with our customer on December 10, 2014, and apologized for the delay in getting his computer. Because of his inconvenience, I had our finance department remove $100 from the 5th easy pay installment.Thank you for the opportunity to respond to his inquiry.Sincerely,Evelle KOffice Of the President QVC

Review: I ave try everything to start a account with qvc. I have follow all the steps to prove who I am to place a order and to do business with qvc. qvc claim that they can not find my address at all on file that I need to prove

my address I have done this already by sending in a copy of my cable bill. they claim they have not get it in. so I sent this in to them about two weeks ago. so I waited to do business with them and I did.

come on the

10/23/2013 10/23/2013 ORDER# [redacted] ITEM# J285225 $138.28 i place this order and get one item from still waiting on the other so I place another one and want to check on it they frozen my account again due to the fact they can not vivify my address at all. why did they let this order out by the q card I place the order on and also why is not they doing they job right when I pulled my credit file it had my current address of [redacted] on it. what is the problem with this company. do they want my business at allDesired Settlement: I want to do business with them and want to be able to order things from them and they need to look at my credit report and see the right address.

Business

Response:

November 1, 2013

Dear **, [redacted],

This is the response of QVC, Inc. (QVC) to your letter conccrning the complaint tiled with your office by our customer.

QVC rccords show that we requested a proof of residence from our customer. We arc not showing that we received a copy of the cable bill as stated in the Revdex.com letter. We will need it sent to finance fax number ###-###-####. Until this is received the account will remain closed.

Thank you for allowing QVC the opportunity to respond io our customer’s complaint.

Sincerely,

Review: I have repeatedly requested that QVC delete my accounts and more specifically any of my credit card information that they have on file. I have been told that if I call customer service, they will consolidate accounts. I called them several months ago and I assumed that the issue was resolved, but they continue to have multiple accounts with my name and information. I want my credit card information deleted from their system and they will not do it.Desired Settlement: DELETE my credit card information from their system immediately.

Business

Response:

October 22, 2014Dear [redacted]:The following letter is the response from QVC to the complaint filed in your office by our customer,Our customer is reporting she has requested QVC remove her credit card information from her account and QVC is refusing to honor her request,We have researched our customer's request and located 6 accounts opened in her name. Further research disclosed an original account at a different address than noted in this complaint. QVC has removed the credit cards listed on the original account as requested. We have also removed a credit card on an account opened in December 2013, and the account was closed by QVC on October 17,2014.QVC located accounts opened at the address provided in this complaint. One account opened on October 17th and another opened on October 18th do not have any Credit Cards on the account. We have closed all but the last one opened.We would like to reach out to our customer in order to offer our assistance. The numerous accounts opened are creating unnecessary confusion on helping our customer manage her account. We encourage our customer to contact me directly and I will be happy to assist her. I am in the office Monday-Friday and can be reached at ###-###-####, Ext [redacted].QVC appreciates the opportunity to respond to this concern and considers this matter closed.Sincerely,Dolores DOffice of the President QVC

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

My credit card numbers are still in the system despite their statements that they are not. When I attempt to put my credit card number in their system to purchase an item, I receive a message that the card cannot be entered because it is attached to another account. When I called customer service, they told me that there are no credit cards attached to that account. While that may be true, I am not allowed to use my valid credit card because it is attached to another QVC account. I asked to speak to a supervisor and was told that one was not available and they could call me back or I could hold. I held for several minutes and someone came back on the line and told me there was still no supervisor available. I chose to continue to hold, but I was ultimately disconnected. (I was on my cell phone, so the disconnection could have come from my end). I still receive a message that my credit cards are attached to another account. The accounts are closed, but they continue to have my credit card information.

Regards,