Radio Shack Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute.He requested further information a copy of the receipt which I have attached, the store number which I do not know but the address is [redacted] ***The receipt is kind of faded at this point and the store number is faded but it looks like its [redacted] He asked for the reciept number which I assume is the ticket number which is the only digit number I can make out as [redacted] My card number ended in [redacted] the transaction number is [redacted] and the authorization number is [redacted] The original transaction date I believe was the 3rd of February If anything else is needed please let me know Please enter your reason(s) for rejecting the business response below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Customer purchased her unit 12/19/during the Christmas Holiday shopping seasonAs stated by the customer she was offered an opportunity to purchase a RadioShack Radio Protection plan and refused .In addition on the front of each customer receipt it is stated the warranty is only days on RadioShack brand(s) of products [redacted] initial contact to us was February 24,which is also past the 30-day return periodAs a good faith gesture we would like to offer a customer appreciation couponRespectfully, [redacted]

Thank you for respondingThe unit that as sold was not an after-market product there for we only offer what was stated below: [redacted] Hi ***, Hope all is wellMy Name is [redacted] and I am the Regional Operations Director for the NE MKTI tried reaching out to you via phone and left you a message I am more than happy to work with you and exchange the charger for you or just give you a full refundBut I will need from you kindly to go to any RS of your liking and we will take care of the return for youUnfortunately we cannot do returns without the customer being in the store Please let me know what Radioshack you would like to go to, so I can arrange this for youI am also willing to return the money and give you a new charger on the house to make you happyThank You for your business and looking forward to hearing back from you soonJust let me know what RS would you like to go toThank You [redacted]

Thank you for contacting RadioShack regarding your product.The inforamtion you received regarding the changes to your warranty are correctHowever this change was mandated via the Bankruptcy CourtsAt this time, RadioShack is under a bankruptcy Effective 2-6-the warranty on RadioShack brands of merchandise purchased in the past or present is now limited to days from the date of purchase regardless of any warranty paperwork included with a product or any information on the receipt or posted on sighns in the storeIf needed, customers can submit a request for payment at:RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC3rdAvenue, 9th FloorNew York, NY 100221-844-794-3477orhttps://cases.primeclerk.com/radioShack/EPOC-Index Respectfully, [redacted]

Thank you for contacting RadioShack Unfortunately we are unable to refund or replace products that a were physically damaged while in the customer’s possession Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute I appreciate the offer to return my money and replace the charger That sounds fair enough for the inconvenience My schedule is really tight, so I am not positive when and which location I will go to I will try to figure out where I will fit it in this weekend tomorrow Finally, after emails someone gave a direct answer to my request of mailing in the return, but my second and biggest concern still hasn't been addressed, how do I ensure my phone isn't damaged? Regards, [redacted]

Thank you for contacting RadioShack regarding your headphoneUnfortunately we are unable to verify what was said during your transaction However, Per your proof of purchase it is printed (NO AD) which is no Accidental damageIf you would like to cancel your protection plan within the first day it may be cancelled in-store and you will receive a full refundIf you are past days you will need to contact the Protect plan Department at [redacted] and you will receive a prorated refund .We are truly sorry for any inconvenience this may have caused and have attached a Customer Appreciation toward your next purchase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Radio Shack, Please respond to the harassment that I received from your employees when bringing up this topic on your Facebook page Regards, [redacted]

Hi ***, Hope all is wellMy Name is [redacted] and I am the Regional Operations Director for the NE MKTI tried reaching out to you via phone and left you a message I am more than happy to work with you and exchange the charger for you or just give you a full refundBut I will need from you kindly to go to any RS of your liking and we will take care of the return for youUnfortunately we cannot do returns without the customer being in the store Please let me know what Radioshack you would like to go to, so I can arrange this for youI am also willing to return the money and give you a new charger on the house to make you happyThank You for your business and looking forward to hearing back from you soonJust let me know what RS would you like to go toThank You [redacted]

Thank you for contacting RadioShack regarding your productYour product is eligible to be exchange at the store within the first days of purchase or if you purchased a RadioShack protection plan you may also return your product back to the storeIf those options do not apply your unit may still have a manufactures warranty and you would contact the manufactures to utilize your warranty rights“Please note RadioShack brand(S) of products have a day warrantyAs a good faith gesture we are attaching a customer appreciation coupon Respectfully, [redacted]

Thank you for respondingUnfortunately your transactions were made before the ownership of General WirelessPlease use the information below to submit a claim.Please note Ana Conteras is no longer an employee of RadioShack/General WirelessThank you for contacting General Wireless regarding your refundUnfortunately transactions prior to April 1, are no longer in our system due to RadioShack‘s Bankruptcy.If needed, you may submit a request for payment with the organization that is handling the previous RadioShack’s affairs.RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC3rdAvenue, 9th FloorNew York, NY 100221-844-794-3477orhttps://cases.primeclerk.com/radioShack/EPOC-Index Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] was very professional and efficient in reaching out to me in able to make me feel better about the events that occurred at a Radio Shack that I will no longer step be walking into Ms [redacted] was understanding, she understood Customer Service very well, and it was somewhat nice to hear a more pleasant tone coming from a Radio Shack employee in comparison to the associates that, in my humble opinion, didn’t know how to do their jobs very well, lacked patience, and apparently need a better sense of direction in the way items are returned and how business should be handled If an item is on clearance, but is defective, it should be able to be returned just as easily as it was purchased - cheerfully I might shop at Radio Shack again, only because [redacted] made me feel better Associates need to search deeper for empathy and need to be cognizant of the Golden Rule whenever a customer is spending $or $100, because it’s not about the money, it’s about making an attempt to win back every single customer Everyone hates their job at times, but I enjoy making people happy and being able to see a reaction from a new face, and when I do, it is my hope that that face will be remembered, will remember me, and the vibe that is given off will turn into a sense of affirmation for me, that I know that they know that I know that I'm trying to serve them, the customer, genuinely!! It is this form of parallel recognition through one of the most simple, but effective, forms of public relations that, to me, can create some of the greatest abundance of positive energy, which is what we all needUnitary happiness can then be a reality, because we are all constantly being tested to react with genuine empathy, a priceless concept! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Item was defective and the glass failed while inside a protective case Regards, [redacted] ***

Thank you for contacting us regarding this issue, I apologize for the experience you hadIt is our intention to serve our customers and to provide a helpful and positive shopping experience at all timesI will take action and address this immediately to ensure the best possible experienceI will be forwarding this information over to an Assurant supervisor, which is Service plan department, and someone from that office will be contacting you to further discuss this situationRespectfully, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Thank you for the form letter I provided most of your requested information in my initial complaint I am attaching the original receipt as requested I am also attaching the receipt provided my radioshack's customer service department Regards, [redacted]

Customer was sent a replacement phone via FedEx on 6-15-Tracking # [redacted] Respectfully, [redacted] ***

We are reviewing your information so we may provide you with a resolution to your complaintThank you for your patience Respectfully, [redacted] [redacted]

Thank you for respondingI have provided customer with the Phone number for canceling their Protection Plan.It is the customer choice to maintain the plan or cancel.Customer is only may only receive a prorated a refundProtection plans may only receive a full refund within the first days of purchaseRevdex.com Please enter your reason(s) for rejecting the business response below I wanted to update the Revdex.com related to my RadioShack complaintRadioShack finally made my situation right and honored my care planMy complaint is # [redacted] Thanks, [redacted] ***