Radio Shack Corporation

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your return and the level of service you received with our RadioShack storeAt RadioShack, we take pride in ensuring our customer’s satisfactionUnfortunately, we did not meet your—or our own—expectationsWe deeply value your relationship with RadioShack and hope you are satisfied with a full refund of your multiple transactions which is now available at the store when you process your returnsWe are committed to providing you with the highest level of service simply because our customers deserve the very bestYours in service, Revdex.com Liaison [redacted] Customer Escalation Team General Wireless Operations Incd/b/a RadioShack RadioShack Circle Fort Worth, TX 76102-

Thank you for contacting RadioShack regarding your gift cardUnfortunately due to RadioShack filing for Bankruptcy all gift cards that were not used by March 31,are no longer validIf needed, customers can submit claim at: RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC [redacted] Or use the link below: [redacted] We are truly sorry for any inconvenience this may have caused [redacted]

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your defective unit and the level of service you received with our RadioShack storeAt RadioShack, we take pride in ensuring our customer’s satisfactionUnfortunately, we did not meet your—or our own—expectationsWe deeply value your relationship with RadioShack and hope you are satisfied with the refund of you have received on 1/12/We are committed to providing you with the highest level of service simply because our customers deserve the very bestYours in service, Revdex.com Liaison

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Firstly, at the time of the first purchase your employee did not warn us that sale is final and rule on receipt appears AFTER purchase is made so it has no sense Secondly, next day we were back to store to return first purchase and to buy something else, but attempt to return or to EXCHANGE radioshack branded item also was declined by your employeeYou may check attached receipt imagesIf we were allowed to do EXCHANGE this dispute would not happened Thirdly, if Radioshack company does not follow the rules it created, then it should at least respect its customers Regards, [redacted]

Thank you for taking the time to writeI am very sorry for any difficulty you encountered as a result of this situationI will be happy to research any options that might be available to you, but I need some additional information before I can proceedIf you have a copy of the purchase receipt for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code If you don’t have copy of your receipt please provide me with the store location where the purchase was made (address, including city, state and zip code) or as much information you have about the storeRespectfully, [redacted] Revdex.com Liaison

Thank you for respondingIf you choose an item cheaper than you exchange you have the option to find something else to add to your purchase and pay the difference.There will be no cash backThanks, [redacted]

We do apologize, however, at this time RadioShack has filed bankruptcy and procedures has changed. RadioShack no longer carry parts, have a repair department, not able to assist in returns/refunds and do not have the capabilities of issue copy of past receipts. Please see... the below information. Effective March 2, 2017, all sales are final and returns are no longer accepted. This information is printed on your receipt and is posted within the stores. This is the RadioShack’s policy, therefore, no product return issues (may it be exchanges or returns) will be escalated further. Items purchased before March 2017, should be forwarded to the manufacture for warranty issues. If the manufacture is RadioShack, there is no longer a warranty. All purchases are “AS IS” and without any RadioShack warranty, regardless of any warranty paperwork included with a product or any information on the receipt, including the back, or posted on signs in the store. Most national brand products come’s with a manufacturer’s warranty and for issues with those products you will need to contact the manufacture directly. Sincerely,General Wireless Operations Inc. d/b/a RadioShack [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Additional information was requested Here is the information requested from Radio Shack:- The RadioShack store # [redacted] - The six-digit TICKET-ORDER number: [redacted] - The purchase date: [redacted] - Your Zip Code & Name on the purchase: [redacted] (no name required when purchased) Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I called the number provided by RadioShack in their responseRadioShack indicated that they could cancel the product care plan but that they could not reimburse me the cost of taxes and that they would also have to charge a ten percent fee for cancelling the planThis is totally unacceptableRadioShack is still trying to rip me off Regards, [redacted] ***

Thank you for allowing RadioShack the opportunity to address your concernsYou were contacted via our online team regarding your concerns on 9-27-requesting a convenient time to contact your regarding crediting your accountPlease see thread below [redacted] Thank you for choosing RadioShack.comWe are contacting you to inform you that RadioShack Customer Care will be reaching out to you to resolve the situation with your recent orderIf you would, please provide your contact information and the most convenient time to reach you Monday through Friday, between the hours of 8AM and 5PM Central Daylight TimeWe also ask that you have the credit card that you used available, as we do not have access to nor do we retain our customers credit informationWe apologize for the delay and any inconvenience this may have caused, and we hope to have this issue resolved for you as soon as possibleSincerely RadioShack Customer Care Order [redacted] [redacted] As for contacting me this works just fineAs for giving you my credit card # again, fat chanceYou can simply mail me a check if you have to for the entire $5.82¢ Mail check to: [redacted] *** [redacted] [redacted] [redacted] Please accept our sincere apologies for the inconvenience you may have experienced in respect to your refundWe deeply value your relationship with RadioShack and will process a check for You should receive your refund within business days .We are committed to providing you with the highest level of service simply because our customers deserve the very bestYours in service, [redacted] Revdex.com Liaison

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute After reading the reply and looking back on my experience, I am still left dissatisfied.First of all, when the Radio Shack "contact us" link finally decided to work, I wrote to them and asked they put me in touch with an actual human being so I could talk out my problem about how they short shipped meTo this day 12/16, I have not received a single call from themI received the part they had forgotten to include the first time, so obviously someone looked into my problemAlthough the reply from Radio Shack was cordial enough, it is still dissatisfyingI wasted so much of my time trying to reach a person to speak with from Radio Shack onlineThe least they could have done was put me in contact with an actual personAll I wanted was decent customer serviceFor someone to talk with me about their screw up instead of them avoiding me and just sending me generic minimal info emails (one was an "order confirmation" and the second email just had tracking) Regards, [redacted] ***

Thank you for contacting us regarding your issue. I am very sorry for any difficulty you encountered as a result of this situation. I would like some additional information so I may address your concerns Please provide : - The store number using www.radioshack.com - Catalog item number of the... unit purchased - The purchase date - Your Zip Code - Your phone number used at the time of purchaseRespectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.You read your previous complaints and did some Googling Radio Shack has a reputation for reselling returned merchandise as new Either someone did a bait and switch with a real Apple charger then it was resold as new\r you are having supplier issues I don't accept the response If my phone is broken, I want it fixed [redacted] Regards, [redacted]

Sorry, for some reason we did not receive the first complaint.The customer has placed orders with us The first order was in the summer of last year This order was mailed to the customer and he did receive it, however, the customer contacted us to say "Hi, I got my package today with a slight issueThe box was emptyI found a dead mouse inside the box that bit his way throughThe product appeared to fall out of the box via this holeI am requesting a full refund"We did refund the customer on this first order Customer placed his second order with us in December This order shows as being delivered by [redacted] on December at 4:PM.Tracking number [redacted] Customer emailed us on January 2, stating:"Never got my order [redacted] Would like a refund" After corresponding with the customer he stated he would contact [redacted] for a refund Once a customer states they will get with [redacted] , we usually do nothing and allow [redacted] to handle the issue [redacted] refuse to refund the customer since there was a tracking information showing delivered At this point, we will contact [redacted] to see if there are any additional information on the package and will make our determination from there I will follow up with you on the ending resultThank youRadioShack

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.See attached image for the information that was requested Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: As of today 10/18/I have still NOT received my refund check as stated by this company, therefore I would like to inform everybody to not do business with Radio Shack Regards, [redacted] Revdex.comMESSAGE FROM BUSINESS: Thank you for contacting RadioShackYour refund check of was mail out 10/17/

Thank you for contacting General Wireless DBA RadioShackWe do not offer credit cards nor maintain your RadioShack credit cardYour card is underwritten and maintained by CitibankPlease contact [redacted] regarding your Citibank/Old RadioShack credit card.Respectfully, [redacted] [redacted]

Revdex.com: I have reviewed the response and here is the information you requested in reference to complaint ID [redacted] The store # is [redacted] , ticket # is [redacted] , date of purchase 10/17/2015, and the zip code is *** Regards, [redacted]

Thank you for taking the time to writeI am very sorry for any difficulty you encountered as a result of this situationI will be happy to research any options that might be available to you, but I need some additional information before I can proceedIf you have a copy of the purchase receipt for the merchandise, please provide me with the following information from the receipt:- The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code [redacted]