Radio Shack Corporation

Hello,
We are checking with [redacted], the plan provider, and hope to have an answer from them today or tomorrow as to how they plan to honor [redacted]'s claim. We will respond with a resolution as soon as we hear from [redacted].
Sincerely,
[redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Firstly, at the time of the first purchase your employee did not warn us that sale is final and rule on receipt appears AFTER purchase is made so it has no sense.
Secondly, next day we were back to store to return first purchase and to buy something else, but attempt to return or to EXCHANGE radioshack branded item also was declined by your employee. You may check attached receipt images. If we were allowed to do EXCHANGE this dispute would not happened.
Thirdly, if Radioshack company does not follow the rules it created, then it should at least respect its customers.
Regards,
[redacted]

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your defective unit and the level of service you received with our RadioShack store. At RadioShack, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We deeply value your relationship with RadioShack .You may return to the store for a full refund. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, [redacted] Revdex.com Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.-The additional information the liaison is requesting seems superfluous to his or her ability to address the problem, as I believe I have provided enough information for the business
to properly address the claim already. Nonetheless, the Radio Shack store's address was [redacted], and the phone was initially dropped off on March 14, 2015. -There is no receipt for this transaction, as payment was to be made at the end of the repairs. I have emails exchanged with the Radio Shack technician regarding the repairs which I would be happy to share.-I have provided my contact information already to the Revdex.com, and would be happy to discuss this with the company's Revdex.com liaison directly.
Regards,
[redacted]
[redacted]

Thank you for contacting RadioShack regarding your headphone. Unfortunately we are unable to verify what was said  during your transaction . However,  Per your proof of purchase  it is printed  (NO AD) which is no Accidental damage. If you would like to cancel your protection...

plan within the first 30 day  it may be cancelled in-store and you will receive a full refund. If you are past 30 days you will need to contact the Protect plan Department at [redacted] and you will receive a prorated refund .We are truly sorry for any inconvenience this may have caused and have attached a 15.00 Customer Appreciation  toward your next purchase.

Thank you for allowing RadioShack the opportunity to address your concerns. You were contacted via our online team regarding your concerns on 9-27-16 requesting a convenient time to contact your  regarding crediting your account. Please see thread below.     [redacted]  Thank you for choosing RadioShack.com. We are contacting you to inform you that RadioShack Customer Care will be reaching out to you to resolve the situation with your recent order. If you would, please provide your contact information and the most convenient time to reach you Monday through Friday, between the hours of 8AM and 5PM Central Daylight Time. We also ask that you have the credit card that you used available, as we do not have access to nor do we retain our customers credit information. We apologize for the delay and any inconvenience this may have caused, and we hope to have this issue resolved for you as soon as possible. Sincerely RadioShack Customer Care Order [redacted]     [redacted]
* As for contacting me this works just fine. As for giving you my credit card # again, fat chance. You can simply mail me a check if you have to for the entire $5.82¢.  Mail check to: [redacted] 
 [redacted] 
[redacted] 
[redacted]
  Please accept our sincere apologies for the inconvenience you may have experienced in respect to your refund. We deeply value your relationship with RadioShack and will process a check for 5.82. You should receive your refund within 14 business days .We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, [redacted] Revdex.com Liaison

Customer was sent a replacement phone via FedEx on 6-15-2015. Tracking # [redacted]Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting us in regards to this issue. I apologize for the experience you had at our store. It is our intention to serve our customers and to provide a helpful and positive shopping experience at all times. I will take action and address this immediately to ensure the best possible...

experience at this location. I will be reviewing the  information you emailed  via our Online customer form  and will also forward to  Upper Management for assistance in on resolving your complaint. Thank you again for bringing this to my attention. If it were not for customers like you who let me know about incidents like this, we would not be able to take the necessary corrective action to provide better service going forward. Respectfully, [redacted] Revdex.com Liaison

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your defective unit and the level of service you received with our RadioShack store. At RadioShack, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our...

own—expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will not happen again by providing additional customer service training. We deeply value your relationship with RadioShack and hope you are satisfied with a full refund of your product. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, [redacted] Revdex.com Liaison

Thank you for contacting us regarding this issue, I apologize for the experience you had. It is our intention to serve our customers and to provide a helpful and positive shopping experience at all times. I will take action and address this immediately to ensure the best possible experience. I will...

be forwarding this information over to online sales team supervisor regardig your order.
Respectfully,
 
[redacted]
 
Revdex.com Liaison

Thank you for responding. I have provided customer with the Phone number for canceling their Protection Plan.It is the customer choice to maintain the plan or cancel.Customer is only may only receive a prorated a refund. Protection plans may only receive a full refund within the first 30 days of purchase.
Revdex.com
Please enter your reason(s) for rejecting the business response below.
I wanted to update the Revdex.com related to my RadioShack complaint. RadioShack finally made my situation right and honored my care plan. My complaint is #[redacted]Thanks,[redacted]

Thank you for taking the time to write. I am very sorry for any difficulty you encountered as a result of this situation. I will be happy to research any options that might be available to you, but I need some additional information before I can proceed. If you have a copy of the purchase receipt...

for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code If you don’t have copy of your receipt please provide me with the store location where the purchase was made (address, including city, state and zip code) or as much information you have about the store. Respectfully,   [redacted]   Revdex.com Liaison Revdex.comMESSAGE:this is the store number for the radioshack I have a complaint with RadioShack #[redacted] and the address for it is [redacted] I do not have the number off the receipt that you requested I am sorry I think I lost it, sorry for the wait 
Revdex.comMESSAGE FROM BUSINESS: Thank you for allowing RadioShack the opportunity to assist you regarding your complaint. Unfortunately, RadioShack has no control over wireless phone numbers.  Phone numbers are controlled by the carriers and porting numbers from one carrier to another is never a guarantee.  We advise all RadioShack’s customers of this information on each transaction.  As a courtesy we contacted Boost Mobile and we were again advised, once a number is removed it is gone and unable to be retrieve  and that RadioShack has no control over phone numbers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and find that this resolution is satisfactory to me.  with the provision that I have ALREADY filed a request for refund to the company which they refused due to receipt issue.The receipt and the box and the toy not matching is secondary to some error made by the company as I NEVER HAD 2 red drones. - and don't now blue - broken, gray - broken, red - with son in Ft. Worth.
Regards,
[redacted]

We do apologize, however, at this time RadioShack has filed bankruptcy and procedures has changed.  RadioShack no longer carry parts, have a  repair department, not able to assist in  returns/refunds and do not have the capabilities of issue copy of past receipts.  Please see...

the below  information.   Effective March 2, 2017, all sales are final and returns are no longer accepted.  This information is printed on your receipt and is posted within the stores. This  is the RadioShack’s policy, therefore, no product return issues (may it be exchanges or returns) will be escalated further.  Items purchased before March 2017,  should be forwarded to the manufacture for warranty issues.  If the manufacture is RadioShack, there is no longer a warranty.  All purchases are “AS IS” and without any RadioShack warranty, regardless of any warranty paperwork included with a product or any information on the  receipt, including the back, or posted on signs in the store. Most national brand products come’s with a manufacturer’s warranty and for issues with those products you will need to contact the manufacture directly. Sincerely,General Wireless Operations Inc. d/b/a RadioShack [redacted]

Thank you for taking the time to write. I am very sorry for any difficulty you encountered as a result of this situation. I will be happy to research any options that might be available to you, but I need some additional information before I can proceed.   If you have a copy of the purchase...

receipt for the merchandise, please provide me with the following information from the receipt:   - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code & Name on the purchaseRespectfully,
[redacted]
*
*
* Please note on the front bottom portion of your receipt : Effective  2-6-2015 the warranty on RadioShack brands of merchandise purchased in the past or present is now limited to 30 days from the date of purchase regardless of any warranty paperwork included with a product or any information on the receipt or posted on signs in the store.

Thank you for responding. Unfortunately your transactions were made before the ownership of General Wireless. Please use the information below to submit a claim.Please note Ana Conteras is no longer an employee of RadioShack/General Wireless. Thank you for contacting General Wireless regarding your refund. Unfortunately transactions prior to April 1, 2015 are no longer in our system due to RadioShack‘s Bankruptcy.If needed, you may submit a request for payment with the organization that is handling the previous RadioShack’s affairs.RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC830 3rdAvenue, 9th FloorNew York, NY 100221-844-794-3477orhttps://cases.primeclerk.com/radioShack/EPOC-Index Res...⇄

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
This reply from Radio Shack is a copy /paste reply they've already given me. This further proves my point about their lack of quality customer service.
Regards,
[redacted]

Sorry, for some reason we did not receive the first complaint.The customer has placed 2 orders with us.  The first order was in the summer of last year.  This order was mailed to the customer and he did receive it, however, the customer contacted us to say "Hi, I got my package today.....

with a slight issue. The box was empty. I found a dead mouse inside the box that bit his way through. The product appeared to fall out of the box via this hole. I am requesting a full refund". We did refund the customer on this first order.  Customer placed his second order with us in December 2017.  This order shows as being delivered by [redacted] on December 30 at 4:21 PM.Tracking number[redacted]Customer emailed us on January 2, 2018 stating:"Never got my order [redacted].  Would like a refund".  After corresponding with the customer he stated he would contact [redacted] for a refund.  Once a customer states they will get with [redacted], we usually do nothing and allow [redacted] to handle the issue.  [redacted] refuse to refund the customer since there was a tracking information showing delivered.  At this point, we will contact [redacted] to see if there are any additional information on the package and will make our determination from there.  I will follow up with you on the ending result. Thank youRadioShack

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your purchase. Unfortunately I have included the verbiage that appears on your receipt stating that all sales are final on clearance merchandise.We deeply value your relationship with RadioShack and hope you are satisfied with 10.00 coupons. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service,[redacted]