Radio Shack Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.[redacted]
Revdex.com
Hi, I was not sure how to send four pieces of additionally requested information so I will send this email as well as try to reply to the online form.  This is in reference to Complaint ID [redacted], for [redacted].  [redacted] does not have an email and he has authorized me to make this reply. Below is the email I received as well as the answers to the four questions—in red. Please get back with me if you need additional information. Thank you. [redacted]  - The RadioShack store # (01-XXXX) or (22-XXXX)           [redacted] - The six-digit TICKET-ORDER number                                [redacted] - The purchase date                                         ...⇄ [redacted] - Your Zip Code                                         ...⇄ [redacted]

Thank you for responding. Unfortunately your transactions were made before the ownership of General Wireless. Please use the information below to submit a claim. Thank you for contacting General Wireless regarding your refund. Unfortunately transactions prior to April 1, 2015 are no longer in our system due to RadioShack‘s Bankruptcy.If needed, you may submit a request for payment with the organization that is handling the previous RadioShack’s affairs.RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC830 3rdAvenue, 9th FloorNew York, NY 100221-844-794-3477orhttps://cases.primeclerk.com/radioShack/EPOC-Index Res...⇄

Thank you for contacting RadioShack regarding your gift card. Unfortunately due to RadioShack filing for Bankruptcy all gift cards that were not used by March 31,2015 are no longer valid. If needed, customers can submit claim at: RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC [redacted] Or use the link below: [redacted] We are truly sorry for any inconvenience this may have caused. [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
 I appreciate the offer to return my money and replace the charger.   That sounds fair enough for the inconvenience.  My schedule is really tight, so I am not positive when and which location I will go to.    I will try to figure out where I will fit it in this weekend tomorrow.  Finally, after 4 emails someone gave a direct answer to my request of mailing in the return, but my second and biggest concern still hasn't been addressed,  how do I ensure my phone isn't damaged?   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting RadioShack regarding your product.The inforamtion you received regarding the changes to your warranty are correct. However this change was mandated via the Bankruptcy Courts. At this time, RadioShack is under a bankruptcy . Effective  2-6-2015 the warranty on...

RadioShack brands of merchandise purchased in the past or present is now limited to 30 days from the date of purchase regardless of any warranty paperwork included with a product or any information on the receipt or posted on sighns in the store. If needed, customers can submit a request for payment at:RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC830 3rdAvenue, 9th FloorNew York, NY 100221-844-794-3477orhttps://cases.primeclerk.com/radioShack/EPOC-Index
Respectfully,
[redacted]

Thank you for contacting us in regards to this issue. I apologize for the experience you had at our store.It is our intention to serve our customers and to provide a helpful and positive shopping experience at all times. I will take action and address thisimmediately to ensure the best...

possible experience at this location. I will be forwarding this information over to Upper Management for assistance in onresolving your complaint.Thank you again for bringing this to my attention. If it were not for customers like you who let meknow about incidents like this, we would not be able to take the necessarycorrective action to provide better service going forward.Respectfully,[redacted]
[redacted]

Thank you for responding. The unit that as sold was not an after-market product there for we only offer what was stated below: [redacted]
[redacted]   Hi [redacted],   Hope all is well. My Name is [redacted] and I am the Regional Operations Director for the NE MKT. I tried reaching out to you via phone and left you a message.  I am more than happy to work with you and exchange the charger for you or just give you a full refund. But I will need from you kindly to go to any RS of your liking and we will take care of the return for you. Unfortunately we cannot do returns without the customer being in the store.  Please let me know what Radioshack you would like to go to, so I can arrange this for you. I am also willing to return the money and give you a new charger on the house to make you happy. Thank You for your business and looking forward to hearing back from you soon. Just let me know what RS would you like to go to. Thank You.         [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for taking the time to write. I am very sorry for any difficulty you encountered as a result of this situation. I will be happy to research any options that might be available to you, but I need some additional information before I can proceed. If you have a copy of the purchase receipt...

for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code If you don’t have copy of your receipt please provide me with the store location where the purchase was made (address, including city, state and zip code) or as much information you have about the store. Respectfully,   [redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
What happened if I choose item cheaper than I have to exchange?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
I read your response and just because you highlighted that does not change the fact that I had spoken to an employee that still works for you now and was assured several times that I would be reimbursed and still have not done so. You're giving me the run around and have not anywhere near satisfactorily done anything. I contacted your company as soon as there was a mistake and was told that I would be helped and now I am being told to go through another channel only once your previous employee would no longer assist me and only now that I have gone through the Revdex.com am I even being given a response. I'm not asking for an outstanding sum. I only want what your company failed to refund and if you'd like I can send the email corespondence which started last May I believe and ended in October from an employee you still have working for you.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  A sprint rep called me and credited my account with $100 for the inconvenience.  I am happy in regards to this complaint and glad it has been seen through and taken care of.
Regards,
[redacted]

Thank you for contacting us in regards to this issue. I apologize for the experience you had at our store. It is our intention to serve our customers and to provide a helpful and positive shopping experience at all times. I will take action and address this immediately to ensure the...

best possible experience at this location. I will be forwarding this information over to Upper Management for assistance in on resolving your complaint.Thank you again for bringing this to my attention. If it were not for customers like you who let me know about incidents like this, we would not be able to take the necessary corrective action to provide better service going forward.Respectfully,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. 
Please enter your reason(s) for rejecting the business response below.See attached image for the information that was requested.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.He requested further information a copy of the receipt which I have attached, the store number which I do not know but the address is [redacted] [redacted]. The receipt is kind of faded at this point and the store number is faded but it looks like its [redacted] He asked for the reciept number which I assume is the ticket number which is the only 6 digit number I can make out as [redacted]. My card number ended in [redacted] the transaction number is [redacted] and the authorization number is [redacted]. The original transaction date I believe was the 3rd of February 2015. If anything else is needed please let me know.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response and here is the information you requested in reference to complaint ID [redacted].  The store # is [redacted], ticket # is [redacted], date of purchase 10/17/2015, and the zip code is [redacted].
Regards,
[redacted]

Thank you
for contacting RadioShack regarding the Apple TV promotion. Please note
RadioShack reserves the right to changes any information about...

price
and availability without notice. We deeply
value your relationship with RadioShack and hope you are
satisfied with a 20.00 customer appreciation instore coupon(Please note the
terms and conditions on the coupon) . We are committed to providing you with
the highest level of service simply because our customers deserve the very
best.
Yours in service,
[redacted]
Revdex.com Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.  Hello,  I simply confused on accepting the ACTIONS of the Revdex.com.  So I rejected them at this point.  I wish to be totally reasonable and do not plan to be difficult to work with...so please,  if "Accepting"  choice does not close the issue then I will Accept it.  My goal is to simply see Radio Shack make some effort or offer to rectify what they caused to happen.
Regards,
[redacted]