Radio Shack Corporation

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your defective unit and the level of service you received with our RadioShack store. At RadioShack, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We deeply value your relationship with RadioShack and hope you are satisfied with the refund of 322.49  you have received on 1/12/17. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, Revdex.com Liaison

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for taking the time to write. I am very sorry for any difficulty you encountered as a result of this situation. I will be happy to research any options that might be available to you, but I need some additional information before I can proceed. Please provide a copy of the purchase...

receipt for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code Respectfully,   [redacted]   Revdex.com Liaison

Thank you for responding. If you choose an item cheaper than you exchange you have the option to find something else to add to your purchase and pay the difference.There will be no cash back. Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Radio Shack offered me a $20 coupon to make up for the difference in the changed sale price of the item. However, the item is now back to it's original retail price and there is now a $50 price increase over the origianal sale price. Which means, if I were to apply the new coupon, I would be paying $10 more then the price after they modified the sale price. As a reminder, the original price was $150, the sale price was $100 and the sale price was changed prior to the end of the sale period to $120. How does a $20 coupon help me when the new price would be $130 (since the sale is now over)? More important, how does any of this help all of the other people that we're also affected by the mid-sale price change?In addition, since I posted this on Revdex.com, and also communicated on the Radio Shack Facebook page. I was verbally attacked by two Radio Shack store employees on the Radio Shack Facebook page. These employees relentlessly went after me, and at least one other Facebook user, for saying that I was upset with the 'bait and switch' price change of the product. At first the Facebook users posed as normal everyday people, and after looking into their backgrounds on Facebook, I saw that they we're employees of the company. I then made comments back to them on the Radio Shack Facebook page that they we're employees and asked them to stop harassing me, but they continued. After a period of time, the posts were deleted from the Facebook page (by some entity other then myself).As you can imagine, Radio Shack's $20 coupon offer to try and resolve my dispute does resolve my issue here. 
Regards,
[redacted]

Thank you for contacting RadioShack Unfortunately we are unable to refund or replace products that a were physically damaged  while in the  customer’s possession .   Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Thank you for the form letter.   I provided most of your requested information in my initial complaint.  I am attaching the original receipt as requested.   I am also attaching the receipt provided my radioshack's customer service department.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.You read your previous complaints and did some Googling.   Radio Shack has a reputation for reselling returned merchandise as new.   Either someone did a bait and switch with a real Apple charger then it was resold as new\r you are having supplier issues.   I don't accept the response.   If my phone is broken, I want it fixed.   [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have giving this company the tracking number already, and yet they continue to "hold" my refund. Here is the # again [redacted] along with their complaint ticket #[redacted].
Regards,
[redacted]

Thank you for responding . Unfortunatley ,at this time RadioShack will only offer an exchange for your clearance purchase.
 
Respectfully,
 
[redacted]
*
[redacted]

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your repair and the level of service you received with our RadioShack store. At RadioShack, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our own—expectations. We deeply value your relationship with RadioShack and will be contacting you within 72 hours to arrange a replacement unit. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] was very professional and efficient in reaching out to me in able to make me feel better about the events that occurred at a Radio Shack that I will no longer step be walking into.  Ms. [redacted] was understanding, she understood Customer Service very well, and it was somewhat nice to hear a more pleasant tone coming from a Radio Shack employee in comparison to the associates that, in my humble opinion, didn’t know how to do their jobs very well, lacked patience, and apparently need a better sense of direction in the way items are returned and how business should be handled.  If an item is on clearance, but is defective, it should be able to be returned just as easily as it was purchased - cheerfully.  I might shop at Radio Shack again, only because [redacted] made me feel better.  Associates need to search deeper for empathy and need to be cognizant of the Golden Rule whenever a customer is spending $1 or $100, because it’s not about the money, it’s about making an attempt to win back every single customer.  Everyone hates their job at times, but I enjoy making people happy and being able to see a reaction from a new face, and when I do, it is my hope that that face will be remembered, will remember me, and the vibe that is given off will turn into a sense of affirmation for me, that I know that they know that I know that I'm trying to serve them, the customer, genuinely!! It is this form of parallel recognition through one of the most simple, but effective, forms of public relations that, to me, can create some of the greatest abundance of positive energy, which is what we all need. Unitary happiness can then be a reality, because we are all constantly being tested to react with genuine empathy, a priceless concept!
Regards,
[redacted]

Thank you for contacting General Wireless DBA RadioShack. We do not offer credit cards nor maintain your RadioShack credit card. Your card is underwritten and maintained by Citibank. Please contact [redacted] regarding your Citibank/Old RadioShack credit card.Respectfully, [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for contacting us regarding this issue, I apologize for the experience you had. It is our intention to serve our customers and to provide a helpful and positive shopping experience at all times. I will take action and address this immediately to ensure the best possible experience. I will...

be forwarding this information over to an Assurant supervisor, which is Service plan department, and someone from that office will be contacting you to further discuss this situation. Respectfully,   [redacted]
 
[redacted]

Hi [redacted],   Hope all is well. My Name is [redacted] and I am the Regional Operations Director for the NE MKT. I tried reaching out to you via phone and left you a message.  I am more than happy to work with you and exchange the charger for you or just give you a full refund. But I will need from you kindly to go to any RS of your liking and we will take care of the return for you. Unfortunately we cannot do returns without the customer being in the store.  Please let me know what Radioshack you would like to go to, so I can arrange this for you. I am also willing to return the money and give you a new charger on the house to make you happy. Thank You for your business and looking forward to hearing back from you soon. Just let me know what RS would you like to go to. Thank You.         [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was sent a shipping label and was told it was for exchange only. I am a reasonable person.This would be the third headset that was defective so I refused the offer of replacement.With your assurance I will receive a full refund I will ship back right away.Do I need an attatchment or RMA to assure a refund?
Regards,
[redacted]

Thank you for contacting RadioShack regarding your product. Your product is eligible to be exchange at the store within the first 14 days of purchase or if you purchased a RadioShack protection plan you may also return your product back to the store. If those options do not apply your unit may...

still have a manufactures warranty and you would contact the manufactures to utilize your warranty rights. “Please note RadioShack brand(S) of products have a 30 day warranty. As a good faith gesture we are attaching a 10.00 customer appreciation coupon.   Respectfully, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  In all honesty, I'm not totally satisfied with the resolution. I truly feel that Radio Shack should have made good on the "sale". At this point no offer has been made and I'm shopping elsewhere for a phone & service.
Regards,
[redacted]

Thank you for taking the time to write. I am very sorry for any difficulty you encountered as a result of this situation. I will be happy to research any options that might be available to you, but I need some additional information before I can proceed. If you have a copy of the purchase receipt for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code Respectfully,   [redacted]   Revdex.com Liaison