Radio Shack Corporation

In regards to complaint [redacted] Filed 7/7/17Customer Information: [redacted] [redacted] ***Daytime Phone: [redacted] Evening Phone: [redacted] E-mail: [redacted] A response was sent to you on 7/25/which needed to be revised The management team is looking into the customer issue and will contact you and the customer as soon as possible.Sincerely,Customer Care DepartmentGeneral Wireless Operations Incd/b/a RadioShack [redacted]

Thank you for contacting us regarding this issue, I apologize for the experience you hadIt is our intention to serve our customers and to provide a helpful and positive shopping experience at all timesI will take action and address this immediately to ensure the best possible experienceI will be forwarding this information over to online sales team supervisor regardig your order Respectfully, [redacted] Revdex.com Liaison

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I was sent a shipping label and was told it was for exchange onlyI am a reasonable person.This would be the third headset that was defective so I refused the offer of replacement.With your assurance I will receive a full refund I will ship back right away.Do I need an attatchment or RMA to assure a refund? Regards, [redacted]

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your defective unit and the level of service you received with our RadioShack store. At RadioShack, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our... own—expectations. As a testament to our strive for perfection, we have taken steps to ensure that this will not happen again by providing additional customer service training. We deeply value your relationship with RadioShack and hope you are satisfied with a full refund of your product. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, [redacted] RevDex.com Liaison

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Thank you for responding. Unfortunately your transactions were made before the ownership of General Wireless. Please use the information below to submit a claim. Thank you for contacting General Wireless regarding your refund. Unfortunately transactions prior to April 1, 2015 are no longer in our system due to RadioShack‘s Bankruptcy.If needed, you may submit a request for payment with the organization that is handling the previous RadioShack’s affairs.RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC830 3rdAvenue, 9th FloorNew York, NY 100221-844-794-3477orhttps://cases.primeclerk.com/radioShack/EPOC-Index Respectfully, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute What happened if I choose item cheaper than I have to exchange? Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute yet
Please enter your reason(s) for rejecting the business response belowI want to reply to your email before the eight days have passed and I run the risk of this complaint falling off the radar. Yes, I am willing to work with Radio Shack at either the corporate level or the local store level as we work to find a resolution. As of today (07/09/2015, 2:PM) I have heard noting back from the local Radio Shack store here in Duluth, MN. I have heard nothing back yet from the Radio Shack corporate office other than the email I am responding to now saying they are looking in to the situation I very much want to get a PRO-Digital Handheld Scanner that works or a full refund of $325.00. Can you help me with that please? What are the next steps I need to do? Feel free to email, send a letter, or simply call me on my cell phone so we can talk--that number is ***
Thank you,
*** ***

Thank you for Responding regarding the Apple TV promotionOnce agin Please note RadioShack reserves the right to changes any information about price and availability without notice.Yours in service,*** ***Revdex.com Liaison

Thank you for contacting RadioShack regarding your gift cardUnfortunately due to RadioShack filing for Bankruptcy all gift cards that were not used by March 31,are no longer validIf needed, customers can submit claim at:
*** *** *** *** *** *** *** ***
*** *** *** *** *** *** *** *** ** *** ** *** ***
Or use the link below: ***
We are truly sorry for any inconvenience this may have caused
Respectfully,
*** ***Revdex.comMESSAGE:There has been absolutely NO resolution Radio Shack continues to do business and take customer's money!!!! Where is the money they took from me...Chiefs!!!!

Thank you for contacting us regarding this issue, I apologize for the experience you hadIt is our intention to serve our customers and to provide a helpful and positive shopping experience at all timesI will take action and address this immediately to ensure the best possible experienceI will
be forwarding this information over to online sales team supervisor for assistance .
Respectfully,
*** ***
Revdex.com Liaison

We do apologize, however, we do not have a technical support team, carry parts, have a repair department or the capacity for returns. At this time RadioShack is under bankruptcy protectionPlease see the below information
Thank you for contacting RadioShackEffective March 2, 2017, all sales are final and returns are no longer accepted. This information is printed on your receipt and is posted within the stores. This is the RadioShack’s policy, therefore, no product return issues (may it be exchanges or returns) will be escalated further. Items purchased before March 2017, should be forwarded to the manufacture for warranty issues. If the manufacture is RadioShack, there is no longer a warrantyAll purchases are “As Is” and without any RadioShack warranty, regardless of any warranty paperwork included with a product or any information on the receipt, including the back, or posted on signs in the store. Most national branded products come’s with a manufacturer’s warranty and for issues with those products you will need to contact the manufacturer directlyYou may file a claim by contacting- *** ***, *** ** ** *** *** (international at ***) If you purchased an extended warranty: Thank you for contacting us. For all RadioShack Protection Plan issues, please contact *** at *** option ** or *** for assistance with your extended warranty needsYou may also email your claim request to: *** Customer Care Department General Wireless Operations Incd/b/a RadioShack ***

The submission and re-submission windows for all Marebate offers advertisedduring November and December has been closed as of March 1, 2015. Allqualifying submissions have been processed and sent to the address customersprovidedCustomers can find the status of their rebate by
visiting our website, *** At this time, RadioShack is under a bankruptcy order and we are unable to honor theserebates. If needed, customers can submit a request for payment at:R*** *** *** *** *** *** *** *** ***
*** ***
*** *** ***
*** *** ** ***
***
**
***Respectfully,*** ***
*** *** *** ***

Thank you for contacting RadioShack regarding your RadioShack Gift cardAt this time, RadioShack is under a bankruptcy order and all gift cards that were not used by March 31,are no longer validIf needed, customers can submit a request for payment to be added to RadioShack Bankruptcy
at:
RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC
3rd
Avenue, 9th Floor
New York, NY
1-844-794-
or
https://cases.primeclerk.com/radioShack/EPOC-Index
Respectfully,
*** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** Information requested below:The RadioShack store # ***- The six-digit TICKET-ORDER number : ***- The purchase date : May 3, 2015- Your Zip Code : ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I would like to add that when I went to the store to return the merchandise I could not find a return policy posted anywhereEveryone should be offered their refund in the store, not just the people who file complaints
Regards,
*** ***

Thank you for taking the time to writeI am very sorry for any difficulty you encountered as a result of this situationI will be happy to research any options that might be available to you, but I need some additional information before I can proceedIf you have a copy of the purchase receipt
for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code Respectfully, *** *** Revdex.com Liaison

We deeply value your relationship with RadioShackWe are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service,*** ***
*** *** *** ***

Thank you for contacting RadioShack regarding your Protection Plan underwritten by AssurantAssurant has agreed to a check settlementHowever customer will need to contact them direct at *** and reference claim # *** to accept the offer before a check request may be processed
Respectfully, *** *** Revdex.com Liaison

Thank you for contacting RadioShackUnfortunately as explained on 1-18-when you contacted our office we were able to locate your RadioShack Protection Plan contract # * *** with the information you providedYour RadioShack Protection plan was purchased on 1-24-and was for year
and expired on 1-24-2015.Unfortunaley once a your Protection Plan expires they are not renewableIf you would like more information regarding your expired warranty you may contact RadioShack Protection Plan at 1-800-433-
Respectfully,
*** ***
Revdex.com Liaison General Wireless Operations Incd/b/a RadioShack
RadioShack Circle
Fort Worth, TX 76102-