Radio Shack Corporation

We do apologize, however, at this time RadioShack has filed bankruptcy and procedures has changed. RadioShack no longer carry parts, have a repair department, not able to assist in returns/refunds and do not have the capabilities of issue copy of past receipts. Please see the
below information. Effective March 2, 2017, all sales are final and returns are no longer accepted. This information is printed on your receipt and is posted within the storesThis is the RadioShack’s policy, therefore, no product return issues (may it be exchanges or returns) will be escalated further. Items purchased before March 2017, should be forwarded to the manufacture for warranty issues. If the manufacture is RadioShack, there is no longer a warranty. All purchases are “AS IS” and without any RadioShack warranty, regardless of any warranty paperwork included with a product or any information on the receipt, including the back, or posted on signs in the store.Most national brand products come’s with a manufacturer’s warranty and for issues with those products you will need to contact the manufacture directly. You may file a claim by contacting Prime Clerk, ***, or by calling *** (international at ***). Sincerely,Customer Care DepartmentGeneral Wireless Operations Incd/b/a RadioShack ***

Thank you for responding with your proof of purchase informationWe will forward your information to upper- management for review.Respectfully,*** ***
*** *** *** ***
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Revdex.com
MESSAGE FROM BUSINESS:Dear *** ***,Thank you for contacting us regarding the situation you had at our Duluth, MN storeThis situation must have been a great source of frustration for youI hope that you will accept my personal apology that you did not receive the kind of quality that is normally associated with RadioShack. We were unable to contact you at the phone number you left.Please bring this e-mail into the store with you, the store will exchange the scanner again and will make sure that the scanner is working before you leave.If you would like to discuss this matter further, please contact me during business hours at ***.Once again, thank you for bringing this matter to my attention.Sincerely,*** ***

Thank you for taking the time to writeI amvery sorry for any difficulty you encountered as a result of this situationIwill be happy to research any options that might be available to you, but Ineed some additional information before I can proceedIfyou have a copy of the purchase receipt for
the merchandise, please provide mewith the following information from the receipt:-The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code If you don’t have copy of your receipt please provide me with the storelocation where the purchase was made (address, including city, state and zipcode) or as much information you have about the store.Respectfully, *** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** ***
They have not made an offer to settle the matter, only to look at it .So for now I will wait an see.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.An unacceptable amount of time has elapsed for this to be an acceptable response from the businessIt has been two and a half months since this business first received my phoneI will continue to work with the business for a resolution, but for now I reject this response
Regards,
*** ***

Thank you for contacting us in regards to this
issueI apologize for the experience you had at our storeIt is our intention
to serve our customers and to provide a helpful and positive shopping
experience at all timesI will take action and address this immediately to
ensure the best
possible experience at this locationI will be forwarding this
information over to Upper Management for assistance in on resolving your
complaint
Thank you again for
bringing this to my attentionIf it were not for customers like you who let me
know about incidents like this, we would not be able to take the necessary
corrective action to provide better service going forward
Respectfully,
*** ***
RevDex.com Liaison

Thank you for contactng RadioShack.Your complaint is under review along with your previous emailed complints
Respectfully,
*** ***
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us whyCustomer was contacted by *** *** from Assurant regarding his concerns and settlement optionsCustomer disconnected the call and was contacted back and did not answerThere was an message left with contact information and incident # *** for customer to call to complete his resolutionCustomer may contact *** for further assistance
Respectfully,
*** ***
*** *** *** ***

Customer contacted us on July 6,Customer stated it was not convenient for him to return his purchase within daysThe last validdates of return and RadioShack warranty information appear on the customer receipt(please see actual attached copy).However as a kind gesture we would like to provide *** *** with a 15.00 customer appreciation coupon . Respectfully,*** ***
***
*** *** ***

If you are experiencing any issues with your All sales Final purchase your unit it comes with a one year warranty from the manufacturer from SharpPlease see contact information below. *** ***
*** *** *** ***
*** *** ***
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***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
*** *** told me in this message that a Radio Shack rep would be contacting me "within hours" to arrange a replacement unit, but no one has contacted me despite *** *** having my phone number and email address - he wrote that calendar days agoWhy would you say you are going to contact me within hours, and not do it? Contact me to arrange the replacement unit, as you offered in the previous message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
I did not return it before days because the warranty said I had days and no one at the store when I bought it told me that Radio Shack changed its policy in March and that the new policy did not honor any warranty that came packaged with their merchandiseNor did anyone at the store point out the statement on the receiptI do not think that any business should assume that all of their patrons read the entire receipt of all purchases they makeIf there is a recent policy change that affects their purchase such as this policy did it should be pointed out to the customer
To resolve this dispute Radio Shack should replace the defective product which cost more than $
Regards,
*** ***

Thank you for respondingUnfortunately without being able to verify what verbal
information was given during your transaction the only information we have to go by is what was printed on the receipt you were given at the time of purchaseYour receipt stated no AD (accidental damage)However as a good faith gesture we would like to provide you with a customer appreciation coupon that may be used on your next purchase Customer also may contact our Protection Plan department via *** for canceling her plan for a prorated refund.Respectfully,*** ***

Thank you for taking the time to writeI am very sorry for any difficulty you encountered as a result of this situationI will be happy to research any options that might be available to you, but I need some additional information before I can proceedIf you have a copy of the purchase receipt
for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code Respectfully, *** ***
*
*** *** *** ***

Thank you for taking the time to writeI am very sorry for any difficulty you encountered as a result of this situationI will be happy to research any options that might be available to you, but I need some additional information before I can proceedIf you have a copy of the purchase receipt
for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code Respectfully, *** ***
*** *** *** ***

08/04/2015Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. *** ***, RadioShack Regional Administrator, Chicago, sent me a nice email explaining what to do to exchange the equipment at the Duluth store. Audrey and I spoke on the phone (07/29/2015) and she was very helpful. I then went to the local RadioShack store in Duluth (***) with a friend of mine and exchanged the defective equipment for a new PRO-Digital Handheld Scanner. The store manager programed in the codes numbers (frequencies) I needed too. This past weekend I did the initial charge on the scanner then over the last few days I have used it. The scanner holds a battery charge for a full eight hours and works like it is supposed to.I want to thank *** *** of RadioShack for helping me get a replacement PRO-Digital Handheld Scanner that works for me.I am satisfied with the resolution of my complaint
Regards,
*** ***

Thank you for taking the time to writeI am very sorry for any difficulty you encountered as a result of this situationI will be happy to research any options that might be available to you, but I need some additional information before I can proceedIf you have a copy of the purchase receipt
for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code Respectfully, *** ***
*** *** *** ***

Revdex.com:This issue has been resolved and no further action is neededThank you for your help
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***