Radio Shack Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Additional information was requested.  Here is the information requested from Radio Shack:- The RadioShack store # [redacted]- The six-digit TICKET-ORDER number: [redacted]- The purchase date: [redacted]- Your Zip Code & Name on the purchase: [redacted] (no name required when purchased)
Regards,
[redacted]

Revdex.com:The first number is 22-N028 invoice number on the receipt is [redacted]. The zip code is [redacted] and the name is [redacted]. 161.99 and plus 30 for new sim card
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I was in a real hurry that day and was not aware that this was on clearance. I asked if they had something new in the store as I wanted something for my husband different on his birthday.  THis is what they showed me..  IF they would have said I could not bring it back I would have never bought it because I was thinking if he did not like it I could return it.  He did not like it or want it.  I am willing to return it and get something else for that amount of money.  I have always liked radio shack and do not want a problem with them but would like to be able to do something with this situation[redacted]

We are reviewing your information so we may provide you with a resolution to your complaint. Thank you for your patience   Respectfully,   [redacted]
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I will accept this response only after I have heard from the company. As of today 06/05/15(9:00am)  I have not heard from the company nor have they left any messages or attempted to contact me via e-mail.

RadioShack will refund the customer as soon as we receive the product via mail.This is the email we emailed to the customer on 11/8/2017:From: RadioShack Customer Care Sent: Wednesday, November 8, 2017 12:01 PM To: '[redacted]' <[redacted]> Subject: RadioShack...

Response Ms. [redacted],A label was sent to you prior.  Please return the product using the return label and as soon as the product is received we will refund your credit card. Sincerely,Customer Care DepartmentGeneral Wireless Operations Inc. d/b/a RadioShack [redacted]

In regards to complaint [redacted]  Filed 7/7/17Customer Information:[redacted]Daytime Phone: [redacted]Evening Phone: [redacted]E-mail: [redacted]A response was sent to you on 7/25/2017 which needed to be revised.  The management team is looking into the customer issue and will contact you and the customer as soon as possible.Sincerely,Customer Care DepartmentGeneral Wireless Operations Inc. d/b/a RadioShack [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Radio Shack, Please respond to the harassment that I received from your employees when bringing up this topic on your Facebook page.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I called the number provided by RadioShack in their response. RadioShack indicated that they could cancel the product care plan but that they could not reimburse me the cost of taxes and that they would also have to charge a ten percent fee for cancelling the plan. This is totally unacceptable. RadioShack is still trying to rip me off.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
After reading the reply and looking back on my experience, I am still left dissatisfied.First of all, when the Radio Shack "contact us" link finally decided to work, I wrote to them and asked they put me in touch with an actual human being so I could talk out my problem about how they short shipped me. To this day 12/16, I have not received a single call from them. I received the part they had forgotten to include the first time, so obviously someone looked into my problem. Although the reply from Radio Shack was cordial enough, it is still dissatisfying. I wasted so much of my time trying to reach a person to speak with from Radio Shack online. The least they could have done was put me in contact with an actual person. All I wanted was decent customer service. For someone to talk with me about their screw up instead of them avoiding me and just sending me generic minimal info emails (one was an "order confirmation" and the second email just had tracking).
Regards,
[redacted]

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your return and the level of service you received with our RadioShack store. At RadioShack, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—or our...

own—expectations. We deeply value your relationship with RadioShack and hope you are satisfied with a full refund of your multiple transactions which is now available at the store when you process your returns. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, Revdex.com Liaison [redacted] Customer Escalation Team General Wireless Operations Inc. d/b/a RadioShack 300 RadioShack Circle Fort Worth, TX 76102-1964

Thank you for contacting us regarding your issue. I am very sorry for any difficulty you encountered as a result of this situation. I would like some additional information so I may address your concerns Please provide : - The store number using www.radioshack.com  - Catalog item number of the...

unit purchased - The purchase date - Your Zip Code - Your phone number used at the time of purchaseRespectfully, [redacted]

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your defective unit andthe level of service you received with our RadioShack store.At RadioShack, we take pride in ensuring our customer’s satisfaction. Unfortunately, we did not meet your—orour own—expectations. .We deeply value your relationship with RadioShack. You will be issued a check from Assurant (Protection plan company)within 14business days for your purchase price plus tax. Unfortunately we are unable to refund the warranty because you are processing a warranty claim to receive acheck. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service,[redacted]

Thank you for contact RadioShack regarding your concerns regarding providing you address for a in store return. It is its standard practice among many businesses to request the information. Please review the back of your receipt on the third paragraph that your  name, address and phone...

number may be required to process a return. With all due respect we do understand customer’s wanting to safeguard their information. However we do not sell our customers  information. Asking for our customer’s information is a courtesy  we provide and also safeguards your return. For example. You purchased a TV  from our store and you need to have a covered repair through the manufacturer which requires a receipt that you have lost and they will not take your credit card billing statement as proof of purchase .  Providing your name and address will allow us to locate your purchase and provide you with a copy of your receipt needed. For a second example you made a return  and  discarded receipt you noticed that you have not seen your credit on your billing statement and now have no proof of a return. You could contact any store and providing you name and address we can locate you proof of purchase to assist in making sure you received your proper credit.   We deeply value your relationship with RadioShack. We are committed to providing you with the highest level of service simply because our customers deserve the very best. Yours in service, [redacted]  Revdex.comMESSAGE:This letter is in response to your correspondence  dated January 29'" 2016.   I must apologize for not responding sooner as I was dealing with some serious family issues.It is unfortunate that the case has been closed; I am asking that the case be reopend and the following information included.I had no choice, and had to give my address to the cashier at Radio Shack in order to receive a refund. Two letters were sent to the Radio Shack corporate office, and no response has been received from the company as of this date. There are no posted signs stating that customers must give their address to receive a refund, and lastly I would not recommend the company due to their extremely poor customer service. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Item was defective and the glass failed while inside a protective case.
Regards,
[redacted]

Customer purchased her unit 12/19/2015 during the Christmas Holiday shopping season. As stated by the customer she was offered an opportunity to purchase a  RadioShack Radio Protection plan and refused .In addition on the front of each customer receipt it is stated the warranty is only 30 days on RadioShack brand(s) of products [redacted]  initial contact to us was February 24,2016 which is also past the 30-day return period. As a good faith gesture we would like to offer a 20.00 customer appreciation coupon. Respectfully, [redacted]

Thank you for taking the time to write. I am very sorry for any difficulty you encountered as a result of this situation. I will be happy to research any options that might be available to you, but I need some additional information before I can proceed. If you have a copy of the purchase receipt...

for the merchandise, please provide me with the following information from the receipt: - The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code If you don’t have copy of your receipt please provide me with the store location where the purchase was made (address, including city, state and zip code) or as much information you have about the store. Respectfully,   [redacted]   Revdex.com Liaison

Thank you for contacting General Wireless regarding your refund. Unfortunately transactions prior to April 1, 2015 are no longer in our system due to RadioShack‘s Bankruptcy. If needed, you may submit a request for payment with the organization that is handling the previous RadioShack’s affairs. RadioShack Corporation Claims Processing Center c/o Prime Clerk LLC 830 3rd Avenue, 9th Floor New York, NY 10022 1-844-794-3477 or https://cases.primeclerk.com/radioShack/EPOC-Index Respectfully, [redacted]

Thank you for contacting RadioShack regarding your  Online order. Please provide the tracking number for your return.We will research the matter and contact you as soon as possible. Thank you.Respectfully,[redacted]Revdex.com Liaison

Thank you for taking the time to write. I am very sorry for any difficulty you encountered as a result of this situation. I will be happy to research any options that might be available to you, but I need some additional information before I can proceed. If you have a copy of the purchase receipt...

for the merchandise, please provide me with the following information from the receipt:- The RadioShack store # (01-XXXX) or (22-XXXX) - The six-digit TICKET-ORDER number - The purchase date - Your Zip Code
[redacted]