Raging Lion Reviews (%countItem)
Raging Lion Rating
Address: PO Box 153201 Ste 1093, Tampa, Florida, United States, 33684-3201
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after reading on the company and its practices I no longer want to be involved in ANY TRIAL BASIS REQUESTING FULL REFUND!!!
Nov 20,2019
SLSORD XXXXXXX
REF XXXXXXXX-XXXXX
SHIPPER PURE TESTO
SHPORD# XXXXX
ORDER ID# XXXXXXX
INTRAPOWERGAIN
PURCHASE 866-2755873
CA DEBIT ***
PAYMENT- 6.95
Visa debit
FULL REFUND NO LONGER BILLING ME FOR FURTHER PRODUCTS END ALL TRIALS REMOVE ME AND INFORMATION FROM ALK MAILING AND EMAILS
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate the customer spoke with customer service during the trial period on 11/26/19 and set up for the product to be returned. The only charge that occurred was the shipping cost of 6.95. We have not received the return however that is ok as we would like the customer to keep the bottle as a courtesy. Also we have also refunded the shipping charge in hopes that we may resolve this in a positive manner
12/03/2019 05:51pm - Refunded - $6.95 Trans-ID: XXXXXXXXXX
Please allow 3- 5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I did not know I would be charge for this later on. I hope I wont get charged for this. Would like stop end subscription right away. Sorry misunderstm
No more subscription please
No more subscription please
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period for Raging Lion and the 14 day trial period for Alpha XTRM begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate this is the first interaction on the account in regards to a cancellation request. As per this complaint we have canceled the account per the customers request and we would like the customer to keep the bottles as a courtesy in hopes that we can resolve this in a positive manner. The customer should be able to confirm the cancellation as an email confirmation of the cancellation will be sent to the email address we have on file for their account. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
Maybe in the future.
Product was told just pay shipping for raging lion rma# XXXXXXXXXXXXXXXXXX xterm other rma# XXXXXXXXXXXXXXXXXXX sent product back trying to bill me 2
Sent product back not happy and not paying for item one wasn't even mine to ask for still trying to bill me when said just pay shipping I did poor service and fake
To stop trying to bill me for one I didn't want or like
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period for Raging Lion and the 14 day trial period for Alpha XTRM begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate that the customer canceled within the trial period by setting up a return through the automated system. We have not received the returns however that is ok as we would like the customer to keep them as a courtesy in hopes that we can resolve this in a positive manner. Also we have refunded all charges that took place with us.
11/26/2019 03:37pm - Refunded - $6.95 Trans-ID: XXXXXXXXXX
11/26/2019 03:37pm - Refunded - $6.97 Trans-ID: XXXXXXXXXX
11/26/2019 03:37pm - Refunded - $9.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Product does not work.
This product is a scam,and doesn't work, and had a hard time trying to cancel it. Advertisement was misleading along with price.
Not to be billed.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate that the customer spoke with a customer service agent a few days after the autoship charge and the account was canceled per their request. As per this complaint we have issued full refunds on both charges that occurred after the initial shipping charge in hopes that we can resolve this in a positive manner.
11/26/2019 03:44pm - Refunded - $129.94 Trans-ID: XXXXXXXXXX
11/26/2019 03:44pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I had 2 charges of $119.97 for each bottle that was supposed to be just a $6.97 shipping fee.
I ordered what I thought was a free bottle of Raging Lion and Alpha XRRM. I understood that I had to only pay S&H fee of $6.95. I received my credit card statement on 9/12/19 and was charged $119.97 twice for the "free" bottles. I contacted Raging Lion Immediately and they stopped the future shipments but I am stuck with these 2 bottles that I paid almost $240 for! This is extremely misleading and fraudulent business practice. What a rip off.
Desired Outcome I would like a full refund of $239.94 for the August 2019 shipments. I feel I already paid for the 8/2019 shipment by paying the S&H of $6.95. I will happily send back the 2 unopened bottles.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period for Raging Lion and the 14 day trial period for Alpha XTRM begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate that the customer spoke with a customer service representative a few days after the end of trial charges and was given an explanation of how the program works and then the accounts were canceled per the customers request. As per this complaint we have issued full refunds on those charges in hopes that we can resolve this in a positive manner. Also we have not received any returns however that is ok as we would like the customer to keep the bottles as a courtesy.
11/26/2019 03:22pm - Refunded - $119.97 Trans-ID: 4864282306
11/26/2019 03:22pm - Refunded - $119.97 Trans-ID: 4865901876
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive one refund of $119.97...but I was charged that amount twice
The customer was billed 2 times 119.97 and if the customer can kindly revisit the response we provided it shows both of those charges were refunded in full as per this complaint.
11/26/2019 03:22pm - Refunded - $119.97 Trans-ID: 4864282306
11/26/2019 03:22pm - Refunded - $119.97 Trans-ID: 4865901876
These are refunds for each charge that occurred.
This is information we have in regards to the refunds being issues. We ask that the customer please check again with their bank to confirm that both refunds were issued and from our side went through. The cusotmer can use the transaction IDs for confirmation. This is the only information we have in regards to the refunds being processed on our end. It usually takes 3-5 business days for the funds to post back to the account from the day it is submitted.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did get one refund for $119.97 posted on 11/26/19 for NEW MO FEATHER ENERGY. But, I did not get the 2nd refund.
We would like to ask if the customer may check their records again or contact their bank in regards to the refund. We have the transaction ID showing the the funds were refunded back to the customer. If the customer is saying that one was received, the other would have had to have posted back as well.
Here again are the refund details and transaction details to confirm the refunds were processed successfully on our end.
11/26/2019 03:22pm - Refunded - $119.97 Trans-ID: 4864282306
11/26/2019 03:22pm - Refunded - $119.97 Trans-ID: 4865901876
There is nothing more we are able to do except provide the information to show that the refunds were processed.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attached the credit card statement showing the only refund that posted.
We apologize again however our records provide the refund transaction ID for the refunds that are submitted. The refund transaction ID are provided for scenarios like this where we can show that the refunds were submitted on our end and the transaction ID will link to the refund(s) provided.
We ask again if the customer may double check with their bank. Maybe visit a local branch and provide the transaction numbers of the refunds that were provided.
Thank you
They are trying to bill me after I cancelled. I can't get in touch with them or can't find a webpage to delete any subscription. I just need contact.
When I ordered I turned around and thought I had cancelled. Now I get fraud prevention where they are trying to take a 120 dollars. 11/8/19 I get an email with a number #XXXXXXX saying they are trying to withdraw 120 from my card? Nov 25 I get a text from fraud line saying the same thing. Now I call the customer service number and it says on the automated system there's no order that matches my phone number and that's as far as I can get. I had to let them take the payment because I am 2000 miles from home and it would have locked my card. I just want it stopped fast. I can submit more info thru email. It was taken off my credit card with Alabama One bank. Please help!
I just want this stopped, I owe this company nothing.
We apologize if the customer had difficulties with trying to reach customer service. The number however number is located on the bottle. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled.
As per this complaint we have canceled the account as well as refunded the recent charge since the customer had difficulties with contacting us. The customer may also keep the bottle as a courtesy in hopes that we can resolve this in a positive manner.
11/26/2019 02:43pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
I don't want to have to pay for a bottle I don't want.
So I just received my bottle of Raging Lion today in the mail, and I figured I would look up reviews about it before I started to take it, and I saw that the biggest problem people were having was that they were charged full price for one bottle about 2 weeks after purchase. I paid $6.95 S&H for a free trial bottle on 11/9/19, and I received it today on 11/14/19, and I want to cancel the trial or whatever so I do not have to pay the full price for pills I'm no longer planning on using, but I don't know how to cancel it before my account is charged.
I do not want to pay for a full bottle, and I want to cancel the subscription before I am charged. I'm not planning on using the pills I have purchased, and I would be willing to return the bottle I received for a refund of the $6.95 I paid for S&H, and I repeat: I DO NOT want to continue to be charged for anything.
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate the customer sent an email to cancel and the customer was given the option to purchase the bottle at a discount to keep the product or the customer could set up the product for return. The customer accepted the 60% discount and the payment would have been made on 11/28/19 however as per this complaint we have simply canceled the account as well as refunded the shipping charge. Also we would like the customer to keep the bottle as a courtesy in hopes that we may resolve this in a positive manner.
11/26/2019 02:27pm - Refunded - $6.95 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
False advertising and scam
They told me I would be paying a $6.95 shipping and handling fee only to try the product. They lied. They told me I would be paying a $6.95 shipping and handling fee only to try the product. They enrolled me in an "AutoShip" program without my knowledge .
I haven't been able to contact them and get a refund or cancellation . Their customer service line is always busy and I have no way to contact them,Or cancel. I had to cancel my credit card due to this.
Stop trying to bill me for something I didn't agree to . Quit trying to scam people .
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. We apologize to hear the customer encountered difficulties when trying to reach customer service. If the customer would like to provide the phone number that was used when trying to call as well as the customer service number that was dialed we would like to investigate deeper as to the reason they were not able to get through. As per this complaint the customers account has been canceled and no other attempts have been made recently which the customer should be able to confirm. The only charges that were made was the initial shipping charge of 6.95 and the expedited shipping charge that was selected of 9.97. No returns have been received however we would like for the customer to keep the bottle as a courtesy in hopes that we may resolve this in a positive manner. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not attempted to contact me .
We expressed in the previous response that the customer was only charged the shipping and expedited fee and no other charges were made on the account and that the account was canceled. Also we explained that the customer could keep the bottle as a courtesy in hopes that we may work together to resolve this in a positive manner. We are unsure as to what else the customer is looking for as expectations in resolving this situation.
In another attempt to resolve this positively we have refunded the only charges that occurred with us which is the shipping charge and expedited charge
12/03/2019 06:26pm - Refunded - $6.95 Trans-ID: XXXXXXXXXX
12/03/2019 06:27pm - Refunded - $9.97 Trans-ID: XXXXXXXXXX
Please allow 3- 5 business days for the funds to post back to your account.
The customer has been refunded of all charges and may also keep the bottle that was received.
We hope that we may resolve this case and we again apologize if there was any kind misunderstanding. Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up for a free trail which was $6.95 and wasnt aware I was going to be charged $119.00 for the bottle..I still have %90 of the bottle because.
The product doesnt work and I'm not satisfied and want a refund but they wont do it..My card was declined on 11/4 and I received a email saying contact bank to authorize the payment..I didnt do that..So they tried to take money again today 11/10 and took the money
I want a refund..Product do not work.And I didnt sign up for a subscription.
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation the customer placed the order on 10/18/19 and canceled through the automated system on 11/10/19. Multiple calls were made after that date and on a few of those calls refunds were agreed upon and issued. As per this complaint we have refunded what was left on the account totaling a full refund on that charge in hopes that we can resolve this in a positive manner.
11/11/2019 02:07pm - Refunded - $29.99 Trans-ID: XXXXXXXXXX
11/11/2019 02:25pm - Refunded - $30 Trans-ID: XXXXXXXXXX
11/14/2019 06:51pm - Refunded - $30 Trans-ID: XXXXXXXXXX
11/25/2019 09:26pm - Refunded - $29.98 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Took a free trial, then was billed for a continuation it was only for a trial
when I called to cancel I was told I needed to send the free trial back then I would be credited a portion.of the 120 I was charged back.
a full refund. because a trial is just that a trial, not a full subscription. you don't even have time to see if the product works.
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period for Raging Lion and the 14 day trial period for Alpha XTRM begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate the cusotmer canceled the order through the automated system when the trial ended. The customer spoke to a cusotmer service representative that same day and an explanation of charges were given and a 50% refund was offered however it was not accepted. The current status of this account is in dispute as the customer has disputed the charge. When there is a dispute status on the account we no longer have the functionality to issue any kind of refunds. We would like to resolve this in a positive manner and would like to ask the customer what else we may do to work together towards a resolution. One option would be that we may ship 3 free bottles at no cost if the customer would like to accept. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Scam to rob consumer
Ordered a trial only bottle. Was told to pay shipping only. $6.96. Credit card billed $119.97. Spoke with customer service and was told that I would be forfeiting 50 percent of the purchase price. Searched online to find that Revdex.com has previously had to intervene.
Complete refund of $119.97 for scamming me.
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate that the canceled his order through the automated system the day the trial was over and also customer spoke with customer service agent that same day. A 50% refund was agreed upon and the refund was issued.
11/08/2019 11:06am - Refunded - $60 Trans-ID: XXXXXXXXXX
As per this complaint we have refunded the other 50% of that charge in hopes of resolving this in a positive manner.
11/25/2019 08:34pm - Refunded - $59.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
I paid for shipping and handling of a product nowhere did it say that after so many days I get charged on my credit card I called and tried to get It
Number XXX-XXXX XX/7 in the amount of $119.97
Nowhere in the Facebook advertisement didn't say there was going to charge my credit card it was supposed to be a free sample just pay shipping and handling when I tried to call him have them remove the charge telling them not to send the product back I absolutely didn't wanna listen worst customer service I've ever experienced I feel like it's a scam
I just want my $119.97 taken off my credit card
This response was taken verbally by the Revdex.com:
We will offer a refund of 50% each for the two products ordered. If the Customer accepts this offer they may call us at 254 433-8431.
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period for Raging Lion and the 14 day trial period for Alpha XTRM begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate that the customer canceled his order through the automated system after the trial period was over. There were a few calls made to customer service where an explanation of how the program works was given as well as the refund policy. As per this complaint we have issued full refunds of the most recent charges in hopes that we can resolve this is a positive manner. Also it is not required to send the bottles back as we would like the customer keep the bottles as a courtesy.
11/25/2019 08:46pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX
11/25/2019 08:46pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
It is a lie, they say that you can get a trial offers but if you call to cancel it says you have to return the unused portion or pay 38$ it's a lie
This was a offer through Facebook, which I thought was safe it never said anything about a subscription or anything about returning the rest of the bottle.
To not have them take any money from my account and not have any more contact with me
This response was taken verbally by the Revdex.com:
Customer canceled 11-6-19 and returned product with RMA number. Account canceled and no further shipments.
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records show that the customer successfully set up the product for return during the trial period. No other charges have been made other than the initial shipping charge. Our records show that no return has been received however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes that we may resolve this is a positive manner. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I order a free sample and I've received some in the mail without ordering them.I can't contact them. It has to stop.
Raging Lion I would like my $119.97 back from 49Prenitrox
Stop order and refund of $119.97 Never again.
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation in our defense the customer placed their order on 10/14/19 and on that same day called customer service and the expedited shipping charge that was selected was voided per their request.
10/14/2019 11:15AM Customer asking about the charges of $9.97/ probing and gave value/ educate customer about expedited processing/ customer wants to cancel/ same day charges void Resolution Notes: No action taken Other Notes: n.a
10/14/2019 11:12am - Voided Trans-ID: XXXXXXXXXX
The customers trial period ended on 10/29/19 and then the customer spoke again with a customer service representative on 10/31/19 where he was given an explanation of charges and was also offered discounts with a 50% refund which were denied and simply canceling the account was agreed upon.
10/31/2019 12:15PM - Cx called to know about the charges, Verification done & informed cx about the charges along with T & , Offered billing ext, 25% & 50% OGC along with 25% refund+50% OGC but cx denied so offered CC, Cx agreed, Closing done........Sara
As per this complaint we have issued a full refund of the 119.97 charge that the customer is requesting
11/06/2019 05:01pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We have not received any kind of return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I attempted to opt out of the the purchase I was defaulted into payment, there is no product exchanged for$119.97. Offered 50% refund.
Payment taken from debit card for $119.97.
100% Refund
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate that the customer spoke with a customer service representative on 10/28/19 where it was confirmed that he canceled his account successfully through the automated system. The other call was on 10/29/19 where a 50% was offered but was declined. As per this complaint we have issued a full refund of the 119.97 charge that customer is requesting.
11/06/2019 04:18pm - Refunded - $119.97 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
We have not received a return however that is not an issue as we would like the customer to keep the bottle as a courtesy in hopes of resolving this in a positive manner. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Tried to cancel a order but can't get a number to customer service that works .
I ordered a free trial bottle of Raging Lion then tried to cancel future shipments and charges but can't find a ph. # that connects me to anyone except another someone trying to sell me something else. Need a good ph #.
No more shipments of Raging Lion or charges to my credit card.
We apologize that the customer had difficulties with locating a phone number to customer support. The customer service number is on the physical bottle as well as on the paper insert / literature that comes with the shipment. As per this complaint we have canceled the customers account and there will be no future shipments or billing. The customer should be able to confirm the cancellation as an email confirmation of the cancellation was sent to the email address we have on file. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I've called the cancellation number numerous times but only get a busy signal.
I would like to cancel my subscription for Raging Lion but I always get a busy signal when I call the number provided by them. I don't want to be charged for another bottle of Raging Lion.
To cancel my subscription
The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation we apologize if the customer had encountered difficulties when attempting to contact customer support. If the customer may please provide the phone number they called from and the date(s) when attempting to call we would like to investigate deeper as to the reason he was not able to get through as we have an automated system designed to prevent such issues which also has the option to speak to a live agent if desired. As per this complaint we have canceled the cusotmer account. Our records show that the customer was only charged the shipping cost of 6.95 as all attempts to bill for the end of the trial were unsuccessful. The customer should be able to confirm that the account has been canceled as an email confirmation of the cancellation was sent to the email address we have on file. The customer may keep the bottle as a courtesy in hopes of working together to resolve this situation in a positive manner. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
I was doing just a trial didn't like the product they are trying to charge me for a product I don't want
Product not wanted or needed please put a stop payment on this company
Just want no further debt from raging lion
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records indicate that the customers only charges with us was the initial shipping charge of 6.95. The trial period ended on 10/20/19 and all attempt for the end of trial charge have been unsuccessful. No contact was made until 10/24/19 where the customer canceled the account through the automated system where the customer selected to purchase the bottle at a discounted rate however the charge was unsuccessful. The customers account was canceled per their request at that time and should be able to confirm that no other attempts to bill have been made. We have not received any kind of return however that is not an issue as we would like the cusotmer to keep the bottle as a courtesy as we would like to work together to resolve this in a positive manner. The customer has no debt with us and again should be able to confirm no attempts were made after the cancellation. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
Advertisement offered a Free Product. I was automatically enrolled into a re-ocuring payment plan.
I never authorized this transaction.
Full Refund. I will return the Product.
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period for Raging Lion and the 14 day trial period for Alpha XTRM begins. During the 15/14 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation our records show that the customer spoke with a customer service representative on 10/22/19 and a 50% refund on most recent charges was agreed upon.
10/22/2019 12:40pm - Refunded - $59.98 Trans-ID: XXXXXXXXXX
10/22/2019 12:39pm - Refunded - $59.98 Trans-ID: XXXXXXXXXX
As per this complaint we have issued the remaining 50% of those charges.
11/06/2019 03:26pm - Refunded - $59.99 Trans-ID: XXXXXXXXXX
11/06/2019 03:26pm - Refunded - $59.99 Trans-ID: XXXXXXXXXX
Please allow 3-5 business days for the funds to post back to the account.
In regards to returning the product, that would not be necessary as we would like the customer to keep the bottles as a courtesy in hopes of resolving this claim in a positive manner. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.
The product Raging Lion offered for $2 online, but then I am charged recurrently $140/month. Even if I return it, they charge $41. It is a fraud.
r: XXXXXXX
I accidentally found an ad of some "testosterone booster" RLX at the website
https://www.maleperformance-news.com/rln/v1/cb/index.php
They offered a sample bottle of RLX at $1.97. I read their "Terms and Conditions" where they explained that ordering the medication infers a "membership" and recurring fees of $139.97 plus $9.97 S&H. But, if I cancel my membership within 30 days trial period there will be no other charges.
Description:
RLX
Male Enhancement Formula
30 Day Supply - 60 Capsules
Price: FREE!
Shipping: $1.97
Total $1.97
I ordered the sample on 10/14/2019 01:11pm, Order Number: XXXXXXX.
Payment method: from my Visa credit card.
I received the confirmation email from [email protected]:
24/7 Support: 866-867-5781
(my name) C
When I received a sample bottle, it was not "RLX", but some "Raging Lion", which I did not order.
Anyway, I called the Customer Service on 866-867-5781 to cancel the "membership". They explained that I must return the bottle to them and now I owe them the "restocking fee" of 35% or ~$41. They have my credit card info and it is their "company policy". I told them it was actually a fraud.
Address of the company, where they require me to return the sample:
US FULFILLMENT CENTER
C/O Raging Lion - Trial Bottle
P.O. BOX 153201 SUITE #1093
TAMPA, FL 33684
USA
TEL: 1 8555112244
Resume:
1. I was deceived by the Raging Lion company: offered RLX, shipped "Raging Lion"
2. They fraudulently forced me to pay for their product many times more then they offered.
I do not want to be charged for the product I did not order.
The Raging Lion company has just charged my cheking account for $46.77. Here is the transaction record from my bank website:
11/04/2019 DEBIT CARD DEBIT / auth #589054 11-03-2019 APHRW.COM 8772205134 FL XXXXXXXXXXXX -$46.77
I did not approve this transaction, and I believe it is fraudulent.
We apologize for the delay in response as we experienced an internal communications error which caused the delay in addressing this complaint. The way the trial program works is that the customer pays the price of shipping $(S&H) for the product to be sent out and to try. The bottle that is shipped is an actual 30 day supply with a retail value of $119.97. Once the order is placed the 15 day trial period begins. During the 15 day trial period if the customer is not satisfied for any reason they can call to cancel. If the customer calls to cancel within the trial period they are given an RMA and are provided with a return address and return instructions and are asked to send back the unused portion and they avoid being billed the full price of that bottle of $119.97. If they do not call to cancel during the trial period they are then billed the full price of $119.97 for that bottle they received and then begin the Autoship program until canceled. With this situation there appears to be a misunderstanding of how everything works. This cusotmer was only charged 1.97 for the shipment of of the product, the customer canceled during the trial period and set up the product for return and was never billed anything else. In regards to the 35% restocking fee, that only applies to bottles that are eligible for a refund and are on the second or more shipment. The restocking fee does not apply to this customers account status. If the customer was billed 129.97 and returned the bottle a 35% RSF would be applied to the amount refunded. This customer should be able to confirm that since the customer called to cancel and set up the return no other attempts have been made to bill the customer. We did receive the return from the customer on 10/30/19. The customer does not owe us anything and the account was canceled per their request when contacting customer support. Again the cusotmer should be able to verify this. We apologize if there was any kind of misunderstanding of how the program works. We always want to work together with the customer to rectify any situation and resolve any complaint with a positive outcome. Someone from our senior support team will contact this customer personally to get a better understanding of the situation and how we can improve in the future.