Rakuten.com Shopping

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The attached email provides the timeline for the delayed shipping reimbursement Rakuten did not provide the shipping label for the return; in accordance with their Marketplace retail agreement and policy.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Just went on line...did a google search,,,..they want to sell it to me for 1,399.00...not sure what's going on...Outsunny 7pc Pe Rattan Wicker Sectional Patio S...StoresFrugahFree shipping, no tax - $1,543.99Sears$1,611.83eBayFree shipping, no tax - $1,499.99Rakuten.comFree shipping, no tax - $1,

Hello, Thank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com Your order regrettably could not be fulfilled, as I do confirm it was cancelled by our Address Verification processWe are not able to provide further details regarding the reason for cancellation via this channelIn order to inquire regarding the reason for cancellation and to avoid this in the future, please call the below number, and ask to speak with "Address Verification": [redacted] If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much Sincerely, Rakuten Customer Support

Hi [redacted] I am very sorry to hear that you have not received your orderWe have been attempting to work with the marketplace seller to sort out the issue but I can see that you have been waiting far too longWe will be issuing a full refund for this orderYou should see the refund returned to your original method of payment within 1-business days Again, I am so sorry for this negative shopping experience We will be reporting this seller to our compliance team

Hello, Thank you for your reply regarding Rakuten order number [redacted] through the BestBuy marketplaceI am sorry that our previous contact did not provide an acceptable resolutionI have reviewed this matter, and confirm that your reimbursement was in fact not previously mailed outI am sorry for this delay, and the confusion of our previous reportsHowever I do now confirm that your $return shipping reimbursement has been mailed out on 12/11/Please allow to business days from this date, for it's delivery by US MailIf you have any further questions, please contact Rakuten for assistanceThank you very muchSincerely, Rakuten Customer Support

Hi [redacted] , Thank you for reaching out to Rakuten.com in regards to your order number [redacted] This order was placed on [redacted] **th, and was shipped out (after customer called in to verify information with our address and verification team) on February 6th, via FedExFedEx.com states that this package was delivered on February 9th, at 1:PM.A chargeback was filed on March 29th, because the customer claims he never received his packageThe customer lost the chargeback he filed since the FedEx.com states the package was delivered to the address on file.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution has been satisfactory to me I have received a full refund, and consider this case resolved satisfyinglyThank you again for your significant help in resolving satisfyingly, and fairly this issue Regards, [redacted]

HelloThank you for contacting Rakuten regarding order numbers [redacted] , [redacted] and [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comWe have reviewed this matter, and confirm that you were shipped and billed for a total of extra units, totaling $At this time, you have been refunded a total of $Please see the breakdown and chronology of this amount below, which can be verified with your method of payment$71.06, 12/10/14$85.44, 12/19/14$42.72, 12/22/14$14.38, 12/23/14We had encountered a system error in refunding you the remaining difference of $99.54, and have submitted a request to the appropriate department to have this correctedPlease allow us approximately to business days to have this correctedIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comIn order to resolve this issue, we have emailed you directly with a prepaid shipping label, to send the item back to Rakuten for a refundThe tracking number for this prepaid shipping label is [redacted] Please send the item back, and once it is delivered, please allow up to to business days for returns processing, and submission of your refundIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedlthough GoPlus said they would not mail the missing box until I returned the incorrect box, a box showed up on my porch this eveningThank you for your time, and I’m happy to report I will not need your services Regards, [redacted]

Hello, Thank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com We are experiencing an intermittent error with merging guest orders to permanent accountsThis is being investigated by our IT department and they are working to remedy this issueWe have recorded that this issue has been happening with your account so we can update you as soon as it is repaired, however we regrettably do not have an estimate for the completion time I do confirm that the order was placed with a guest checkout method, which do not accrue Rakuten Super Points (RSP); orders must be placed with a Rakuten.com account in order to accrue RSPYour guest order should be merged into your account shortly, however we regrettably cannot apply the requested RSP to your account, as the order was not originally placed with a Rakuten accountI apologize for this inconvenience If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much Sincerely, Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have sent a pre paid label to the email address we have on file Once the item has been returned, a full refund will be issuedIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comWe have attempted to obtain a valid tracking number for your order's shipment, but were not successfulIn light of this, a full refund of $has been submitted, and should process in to business daysIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

Hello, I apologize for the inconvenience this matter has caused youCan you please confirm your seller's name and shopper ID when you were selling on our website? This information is needed to pull up your account and assist you furtherPlease let me know if you have any further questions

Thank you for contacting Rakuten regarding order [redacted] We apologize that the customer’s issue was not yet reported resolved I have reviewed this matter and do confirm that the maximum amount of Rakuten Super Points (RSP) that a customer may earn on a single order is 25,(or a value of $250)This is per our RSP policy, available on the below page, under section 7, and the heading titled “EARNING SUPER POINTS” http://www.rakuten.com/ct/Rakutensuperpoint/default.aspx I am sorry for the inconvenience, as we cannot provide a higher amount of RSP to the customerI have also reviewed their order history, and do confirm that the 25,RSP have since been redeemed on a subsequent order If you have any further questions, please contact Rakuten and we will be glad to helpThank you very much Sincerely, Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter, and confirm you have been in contact with our customer support teamYou have been updated via email today, notifying you that our shipping warehouse will be sending you a replacement part for the damaged backsplash, and that the estimated time for us to update you with the tracking is to business daysIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

Hello, Thank you for your inquiry about the refund status on order number [redacted] I ensured that the refund was processed for you on 12/21/in the amount of $ The refund normally takes 3-business days to be reflected back in your method of payment from the date the refund was submittedI apologize for any inconvenience Please let us know if you have any further questions

Hello [redacted] , Thank you for your reply regarding Rakuten order number [redacted] I am sorry that our previous contact did not provide an acceptable resolutionI have reviewed this matter, and have confirmed your order was canceled and a full refund had been issuedI have also confirmed that the listing has been removedThe marketplace seller, Wayfair, is unable to honor the incorrectly listed price.For more details about our policy in regard to mispriced products or services, please review section of our terms and conditions at:http://www.rakuten.com/corp/legal.aspIf you have any further questions, please contact Rakuten for assistanceThank you very muchSincerely, Rakuten Customer Support

Hi ***, Based on our records, order # [redacted] was delivered on 6/17/and no reports of damaged were received For order # [redacted] , we understand that you are frustrated with the damaged item you received and have contacted the seller to provide us with the replacement tracking informationIf the seller, Factory Direct Wholesale is unresponsive to our request, a full refund will be issued with no need to return the itemPlease allow till the end of the day to receive an update from our customer service department Thank you,Rakuten.com

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter and confirm that the purchased product was not correctly listedIn light of this, we issued you a return merchandise authorization (RMA) on 2/27/15, to return the item for a full refundPlease use the label below to send the item back, and we will be glad to submit a refund once the return is inspected and approvedPlease send the item back with all manufacturer's packaging and accessories received [redacted] If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support