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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
IT TOOK MONTHS AND MONTHS AND LIE AFTER LIE TO GET IT
THEY ARE DISHONEST AND FRAUDULENT
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am not happy with...

the response that they refunded my $11.00.  I had rather they keep the $11.00 or I can pay them again for the credit.  The advertisement said I would receive a set of 4 for $2.00 and I ordered 3 sets of 4.  I only received three total, not 3 sets as advertised. I would like for you to send me the additional 9 that I should have received in the first place according to your ad which I still have a copy of.  From my own business experiences, I thought you had to honor the advertisement.  It was because of the ad that I placed the order; otherwise, I would have bought locally.
[redacted]

Hello. Thank you for contacting Rakuten regarding order number [redacted]. This was for the Microsoft Surface Pro 3. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. At this time,...

we cannot issue a resolution for this return, due to the fact that the marketplace seller for your order, Adorama Camera, received a parcel full of paper for this return, instead of the Microsoft Surface Pro 3 you ordered. The received parcel is being returned to you by the marketplace seller Adorama Camera via UPS tracking number [redacted]. The seller has used the ship-to address on your order. The return cannot be accepted due to the fact that there was an order placed in February of 2015, with a shipping address that matched your bill-to address on order [redacted]. This order number [redacted] was for 2 Apple iPad Air 2 16GB Tablets, which were returned under very similar circumstances to order [redacted]. Both orders were for tablet computers, and the returns received by the seller contained only paper. At this point your Rakuten.com account has been disabled, due to this history. I apologize that we could not issue the requested resolution. Sincerely, Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter and...

confirm that this order was cancelled on 11/14/14, and you will not be billed for it. I have also now issued a $10 Rakuten gift certificate, which should be delivered to you within the business day. This may be applied to a new order, for the same item. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

I didn't care abount the points, it was more of the principal that I was signed in to my account... Unknown why it went to a guest account checkout...
I have received the item form that order. and will verfiy later if the item has been added to my account. Thank you for your time and patience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter and confirm a full refund of...

$21.94 was submitted on 2/13/15. Please allow 1 to 2 business days from this date, for the refund to process. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten order number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter as well as collaborated with Brookstone support, and your $125 refund has now been submitted for the original shipping charge. Please allow 1 to 2 business days for processing, after which the refund will reflect on your method of payment. If you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all I never placed any orders in February with you I don't know what you're talking about and to be honest I consider this slander when you excuse me of being dishonest second and I've asked this question repeatedly and not one person can't answer it for me when's the last time you saw an envelope with a couple sheets of paper in it that weight 5 pounds? Per ups the package weighed five pounds which would correspond with the weight and packaging for a tablet computer being sent back to the merchant are you now accusing ups of lying? And the package you returned the address is for a hotel that I was staying at a month ago I never received anything at this point back from you I would recommend you contact UPS feel free to respond and maybe actually answer some of the questions that are posed to you this time a big one would be explaining how an envelope with a couple sheets of paper weighs 5 pounds I would love to hear your explanation on that one
Regards,
[redacted]

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and confirm that we cannot issue...

you a refund at this time. Our returns warehouse received your return package via UPS tracking #[redacted] on 12/15/14, however the package was empty except for packing foam. In light of this, we returned the parcel to you via UPS tracking #[redacted], which was delivered back to you on 12/18/14. We regrettably cannot accept the item in this condition, as the item itself must be present as part of eligibility for a refund. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The item was a present and was already given. The item was falsely advertised as having a 1 year warranty. I would be satisfied with a year for the gift receiver to return the product for a full refund if there is ANY issue with the product during that year. I feel I was misled by predatory business practices on the Rakuten site and offering a refund for returning the item is severely inadequate recourse for this treatment.
Regards,
[redacted]

I am sorry to hear you did not receive your item.Regrettably, I am unable to issue a refund as a [redacted] Dispute has been filed. Once a dispute has been opened, all refund requests must be handled manually through [redacted]'s Resolution Center. This requires us to respond via the [redacted] Resolution...

Center with our resolution and await [redacted]'s action. In some cases this may take up to 21 days for [redacted] to review and close the case.I already forwarded this case on to our [redacted] Account Manager for review. If you wish to avoid the possible wait time, you may close the dispute and contact us to let us know once it has been closed so we can manually expedite your refund.Thank you,Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed your Rakuten.com...

account, and confirm that the 2,000 promotional Rakuten Super Points (RSP) have been deposited. I also confirm that these RSP were subsequently redeemed by the customer, as of 10/17/14. You will not be required to merge the previous guest checkout order into your account for this promotion. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Ms.[redacted],I received the shipping reimbursement as of today. The Revdex.com San Diego website does not allow a consumer update after the rebuttal. I appreciated the help with this business mediation process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[As you know that I made an order on Dec 5, 2014 with a promotion 70% discount. Then a seller changed and reduced a price to 50% discount about 2 days later (Sunday Dec 7, 2014). Another hand, a seller told me that he can send the alternative Comforter with this price instead for 100% Goose down Comforter.I told him that my order was 100% Goose Down Comforter and Not Alternative Comforter. Then a seller canceled my order.  Please, see an attached file from my order.]
Regards,
[redacted]

Hi [redacted], Regrettably, we are unable to manually apply available Rakuten Super Points™ on orders that have completed the checkout process. Since your available 3,662 Rakuten Super Points™ will expire as early as 1/8/2017, please apply your Rakuten Super Points™ on your next order with us...

before 12:00am on 1/7/2017.Your available Rakuten Super Points™ automatically display in your cart and on the checkout page when you complete your purchase. You can choose how many Rakuten Super Points™ you want to apply during the order review stage of the checkout process. You may apply your Rakuten Super Points™ on the order ""Confirmation"" page of the Rakuten.com Checkout process.To apply any or all of your available Rakuten Super Points™, enter the amount of Rakuten Super Points™ you would like to apply to your order in the text box provided in the ""Rakuten Super Points™"" box and click the ""Apply points"" button. Your Rakuten Super Points™ will be applied to the order using the Rakuten Super Points™ with the closest expiration date first.For more information on using Rakuten Super Points™, please see the below help page under the heading ""How can I use Rakuten Super Points™?"":http://www.rakuten.com/help/content/219

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is very unacceptable as a business that you advertise an item yet sell another.
Regards,
[redacted]