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Hello, Thank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com I have reviewed this matter and confirm that your order is now cancelled, and a full refund has been submitted via PayPal for $For verification, please contact PayPal directly If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much Sincerely, Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten order number [redacted] I am sorry that our previous contact did not provide an acceptable resolutionI have reviewed this matter, and confirmed your account currently has a negative balance in the amount of $due to customers not receiving items claimed to have shippedTracking was not provided for order [redacted] and the order was auto canceled by our systemFor order [redacted] , our customer did not receive the item orderedThe tracking number for this item via USPS does not show any movementIf you have any further questions, please contact Rakuten for assistanceThank you very muchSincerely, Rakuten Customer Support

Hi, I apologize for the inconvenience you have experienced with your orderBased on our records, I can confirm that the marketplace seller issued a full refund on 12/Thank you, Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten order number [redacted] I am sorry that our previous contact did not provide an acceptable resolutionI have reviewed this matter, and do confirm your incorrect items are being returned to us via UPS tracking # [redacted] , and that we will submit a refund once your items are received and processedPlease allow to business days for this, once deliveredWe regrettably cannot offer you a replacement of the same item, as this product is no longer available on Rakuten.com, per the below listinghttp://www.rakuten.com/retail/product.asp?sku= [redacted] If you have any further questions, please contact Rakuten for assistanceThank you very muchSincerely, Rakuten Customer Support

Hi [redacted] ,I understand your point of view When a payment is flagged by our address verification partner for mismatch of address, expiry date or CVV, we do reach out to the customer for updated informationWhen a payment is flagged and ultimately rejected for any other reason there is nothing we can do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I'd like to know how long will you hold moneyThere must be a time limit.also pleased advise which items you are referring to be fake and how many sales were affected Regards, [redacted] ***

Hello ***,Thank you for your message.Since your order is a low-dollar item Rakuten.com will be making a one-time concession of a full refund in the amount of $ You will not be required to return the item in this case.Please feel free to reach out to us if you have any further questions Thank you,Rakuten.com

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter and confirm a UPS call tag was issued for the item's pickup, with tracking # [redacted] The item was received back by Rakuten, and a refund of $was submitted on 12/5/If you have not yet confirmed the refund to your payment method, please contact your financial institution directly, as they will be in the best position to assist youIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter, and it does appear that a listing error has occurredIn light of this, our customer service department has issued you a new return merchandise authorization (RMA) and prepaid shipping label to send the replacement back for a refundWe regrettably cannot fulfill the requested itemPlease send the item back, and we will issue your refund as soon as possibleIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I am not happy with the response that they refunded my $ I had rather they keep the $or I can pay them again for the credit The advertisement said I would receive a set of for $and I ordered sets of I only received three total, not sets as advertisedI would like for you to send me the additional that I should have received in the first place according to your ad which I still have a copy of From my own business experiences, I thought you had to honor the advertisement It was because of the ad that I placed the order; otherwise, I would have bought locally [redacted] ***

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter and confirm a full refund of $was submitted on 2/13/Please allow to business days from this date, for the refund to processIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] They shipped me a bags of partsI was able to use a total of three of the screwsI ended up going to the hardware store,purchasing Parts to at least make my hanging chair functionableThey sent no long bolt or big hooks needed to hang the chair.This has been a horrible experience for meThe customer service department told me they emailed meThey did notSaid they were sendingThe correct parts as I expressed my concernsThat is not what happened at all.I would like a refund for a portion of my merchandise

Hello,Thank you for your email, and we apologize for the delayed response.I informed the seller of this matter that you received an empty package, and asked them to provide a full refund for you Please allow up to 1-business days for them to respond, and if they don't respond Rakuten.com will take action on your behalf.For this inconvenience, in addition to the full refund we can certainly offer you 2,Rakuten Super Points™ ($value) towards your next purchase on Rakuten.com.Again, we apologize for this inconvenience

HelloThank you for contacting Rakuten regarding you accountI am very sorry for the inconvenience encounteredThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter, and we will regrettably not be able to reinstate the expired Rakuten Super Points™This is per the below page under section 7, "TERMS AND CONDITIONS OF THE RAKUTEN SUPER POINTS™ PROGRAM"In this section, please see the paragraph labelled "PROMOTIONAL POINT OFFERS", which confirms that promotional points expire days after they become availablehttp://www.rakuten.com/ct/Rakutensuperpoint/default.aspxIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comWe have sent you a direct email, with a prepaid shipping label to return your itemA refund will be submitted once the return is processed, and the inspection is approvedIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter and confirm replacement order # [redacted] was created on 4/17/15, and shipped via SEKO Logistics tracking # [redacted] The item is currently in transit, and you should receive contact from SEKO to schedule delivery, once the item is preparedYou may track the shipment, or contact SEKO for more information using the below details: https://harmony.myseko.com/trackCustomer Service (***) ***-***USA Toll Free (***) ***-***If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I did not sign for the packageI was told by Fedex to leave a note on the door for Fedex to leave the package because the Fedex person did not leave the correct door tagI did as I was instructed and was left yet another door tag stating the package was on my patioIt was not All Rakuten, Fedex, and Jet do is point the blame at others so someone needs to take responsibility for this missing item as it is SEVERELY affecting my ability to work without it This is ridiculous

Hello, Thank you for contacting Rakuten regarding your status as marketplace seller I am very sorry for the inconvenience encounteredThis is not a typical or ideal experience to have with Rakuten.com I confirm that a refund of your subscription fees for $ has been submitted on 9/24/This should process in to business days and reflect on your original method of paymentI also confirm that your seller account has been closed If you would like to discuss the issue with us and tell us how we could make your next experience better, please contact Rakuten for further assistanceThank you very much Sincerely, Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this order, and the refund was not receivedThis is not a typical or ideal experience for a customer to have with Rakuten.comWe had encountered a system error in refunding the transaction, in relation to the method of payment that was usedIn light of this, we established contact with you on 2/2/15, and submitted the refund to you using the details you providedIf you would like to inquire regarding the status of the refund, please contact your financial institution directly, as they will be in the best position to assist youIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten item number [redacted] I am sorry that our previous contact did not provide an acceptable resolutionI have reviewed this matter, and the updated information you have provided was taken from internet search engine results, and not directly from Rakuten.comThe listing on Rakuten.com may be viewed using the below hyperlink, and we have also attached a PDF image of the listing, taken on 3/13/ [redacted] I apologize, as at this time we are still only able to offer a $partial refund on a new order, for quantity of this itemWe have sent you a new email today, with this re-confirmation, and the required instructions if you would still like to accept this offerIf you have any further questions, please contact Rakuten for assistanceThank you very muchSincerely, Rakuten Customer Support