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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello. Thank you for contacting Rakuten regarding order number ***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter and confirm the shipment under UPS
Mail Innovations tracking #*** was undeliverable, and a full refund of $was submitted on 12/23/14. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello,
Thank you for contacting Rakuten regarding order number ***.
I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com.
I have reviewed this matter and
confirm your order was successfully cancelled by the marketplace seller "The Cat in the Box", on 9/22/You will not be billed for this order and the Rakuten Super Points (RSP) used to pay for your order have been returned to your accountYou may view your RSP balance and information using the directions on the following page, under "How can I see my Rakuten Super Points balance?":
http://support.rakuten.com/app/answers/detail***/
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much.
Sincerely,
Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten order #***. I am sorry that our previous contact did not contain an acceptable resolutionI confirm that we still cannot offer a power supply as you have requestedAt this point we can only offer a partial refund to keep the chassis as-is, or accept a return for a full refund. Per review of our records, I see the most recent partial refund our support staff offered was $25, and not $I have now submitted the partial refund of $25, which should process in to business days and reflect on your method of paymentIf the option of the partial refund is not preferred, please return the item to us using the instructions we have provided previouslyWe regrettably cannot offer any alternative resolutions, or increase the amount of this partial refund. If you have any further questions, please contact Rakuten and we will be glad to helpThank you very much. Sincerely, Rakuten Customer Support

Hello ***,We are very sorry for the inconvenience you have experienced with your order, as I can understand your frustration.I do want to inform you that on 10/4/we sent an email to you expressing our empathy, and agreed with you that you should not have to pay the return shipping
fees. We attached a return shipping label to that email for you to utilize to return the item back to the seller free of charge.Attached to this email is our email interaction with you on the date mentioned above. Please let me know if you have any further questions about this, and we will be happy to assist you further!

Hi ***,I am sorry for the inconvenience you experienced I am reviewing your account and I see we had two representatives reach out to assist you Unfortunately they never got a reply for a confirmed phone appointment We are here to assist merchants with any questions or
concerns.if you have any further questions you can always reach out to our Merchant Support Team at [email protected] include your account information in the email.Thank you,Rakuten.com Customer Support

Hi ***, I am sorry to hear you are unable to log into your accountThe email address you gave does not pull up an account in our systemCan you provide a different email address that you may have used?Thank you, Rakuten Customer Support

Hi ***, I am very sorry to hear about your negative shopping experience on Rakuten.comI have looked at our customer contact tickets using the order number you provided and cannot see a record of any contact, whether by phone or email Please reach out to us using this
link: https://www.rakuten.com/helpWe will gladly assist you with this issue right away We look forward to hearing from you

Hello, Thank you for contacting Rakuten.comWe are very sorry to hear of the experience you have had. I appreciate your providing the information pertaining to this issueRest assured we are investigating the details you have brought to our attention Regrettably, we are unable to
reimburse customers for payments that were made to third parties outside of Rakuten.com.We are sorry that we could not provide the resolution you had requestedIf you have any questions, please contact Rakuten and we will be glad to help. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am aware of the returned payment in JanuaryThis is not the problem and was received on 01/08/Once your account is terminated you no longer have access to the merchant account portal to review this informationFurthermore there is no direct telephone number for merchant supportYou must send an email and wait for a telephone callPlease request of complete settlement statement of my merchant account.Thank you for your efforts on my behalf
Regards,
*** *** Rescue Pet Supply

Hi, Rakuten.co.jp is our sister companyYou will need to contact them in regards to your issueWe are unable to assist you further as you did not purchase from us on Rakuten.comThank you, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I passed on other devices from other retailers to purchase the one from RakutenDue to an error in Rakuten's advertising, I received a used/recertified itemI understand Rakuten is willing to take the item back, however it does not resolve my issue that I purchased a new cameraI am not able to purchase from those other retailers at this timeAnd a discount has not even been considered either seeing that I was given a less valuable item at the price I paid
Regards,
*** ***

Hello. Thank you for contacting Rakuten regarding order number ***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter and confirm your order was
cancelled on 1/12/You will not be billed for this purchase, and any authorizations on your method of payment should drop off according to its respective processing time. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding item #***, the "Outsunny 7pc PE Rattan Wicker Sectional Patio Sofa Furniture Set". I am very sorry for the inconvenience encountered with this itemThis is not a typical or ideal experience for a customer to have with
Rakuten.com. I have reviewed this matter and will regrettably not be able to offer the original "10%Back on Lifestyle - Spring Kickoff" promotion, as this has expired and needs to be claimed at the time of offerHowever, we will offer a $partial refund on a new order for quantity of the above item, via our Best Price Guarantee outlined on the below pageYou should receive an email from us shortly, with further details and instructions ***If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number ***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and confirm that you have
returned your item directly to the marketplace seller Brookstone, by way of one of their retail storesI also confirm that you have contacted our customer support team, and have been issued a $Rakuten gift certificate, as an apology for this inconveniencePlease let us know if you have any questions. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number
***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have reached out to seller, *** *** Inc and they stated the missing parts were shipped out via USPS tracking number *** The tracking number provided confirms delivery on 5/6/15.If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number ***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and per our records, the order
could not be fulfilled due to a pricing errorThe listing on the below page has now been adjusted to reflect the correct price. ***Your order originally had *** Rakuten Super Points (RSP), or a value of $***, applied to itOn the order's cancellation, these RSP were added back to your account, and can now be used on a future order. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We were informed that we would be receiving shipping credit for the item we returned several weeks ago We received the refund from the merchant (Brookstone), but we have not received any shipping credit from Rakuten.
Regards,
*** ***

Hello, Thank you for contacting Rakuten regarding order number ***This was for the Thermaltake Level GT Chassis. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have
reviewed this matter, and confirm we are not able to ship you a replacement power supplyWe confirmed that there was a listing error in regards to this item, and so if the offered $partial refund is not preferred, we are only able to accept the item back for a full refundWe had previously issued you a prepaid shipping label for this, which can be printed using the below link: ***Please send the item back with it's original manufacturer's package and accessories, and once it is delivered, please allow up to to business days for returns processingUpon submission, your refund should process in to business days. I am sorry that we could not offer your requested resolutionIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello,
Thank you for contacting Rakuten regarding your status as a marketplace seller.
I am very sorry for the inconvenience encounteredI have reviewed this matter and confirm that some of your listed products were reported counterfeitYour account was disabled for
this reason, and due to customer claims of counterfeits, we must hold all funds to address the cost of returns and refunds associated with these orders.
If you have any questions, please contact Rakuten for further assistanceThank you very much.
Sincerely,
Rakuten Customer Support