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Hello ***, I'm very sorry you received damaged items. I completely understand your frustration and I want to resolve this to your satisfaction. I was able to locate orders from the seller ***, ***-***-*** and ***-***-***.
You did mention that you placed an order for tables and chairs, however, I am unable to locate the other orders. Could you please provide me with the order numbers?I am going to contact the Account Manager for *** and get this resolved for you as quickly as possiblePlease allow me to business days to get back to you. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello, Thank you for your reply regarding Rakuten order number ***I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter, and confirm that the item's original price of $*** was the result of a listing errorThis was confirmed to us by the item's marketplace seller, as we had reached out to them to confirm the reason for cancellationAs a listing error was confirmed, we cannot offer to match the order's original price for the same item This is per our Terms of Use, available at the following page, under heading "No Responsibility To Sell Mispriced Products Or Services"I apologize for this inconvenience. h***If you have any further questions, please contact Rakuten for assistanceThank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would like to inform Rakuten.com that please check again the account registration. I made the registration and purchase through the Japanese language site (Rakuten.co.jp). The registered user ID is [redacted][email protected] I made purchase previously, the order number may help for checking which is [redacted].
Regards,
[redacted]

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with your account. Regrettably, your seller account currently has a negative balance with Rakuten.com due to refunds given to customers for not receiving items that...

had shipped. If you would like to discuss the issue with us and tell us how we could better assist, please contact Rakuten by email at [email protected]. Thank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and we will regrettably not be...

able to require the marketplace seller for your order, Wayfair, to accept a return. This is per the fact that your order was placed on 3/30/14, and we received first contact from you to report this issue on 4/16/15, via the Revdex.com. Our system does not report receipt of contact from you prior to this date. Per the attached responses from Wayfair, they also do not report receipt of contact. Per these updates, we cannot require further action of the seller, and it is recommended that you please contact the manufacturer at the below page, to inquire regarding whether your item is still under warranty. http://www.[redacted].com/If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello [redacted], I'm very sorry you did not receive your order and it had to be cancelled.  We have confirmed over the phone that you received a full refund for order number [redacted].  Please let me know if there is anything else that I can do to assist you and thank...

you for shopping at Rakuten.com. Sincerely, Rakuten.com Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted], I'm really sorry the seller has been unresponsive to your return request. We take this matter seriously and we expect our sellers to reply to customers within 1 business day. This issue has been brought to our marketplace compliance team for review.To resolve this for you, I...

have submitted a full refund for this order and no will not be required to return the item. Your refund should reflect on your method of payment within 1 to 2 business days. I'm really sorry for this experience and I hope you give us another chance.  Thank you for shopping on Rakuten.com.

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
In response to the open Revdex.com...

dispute, we made contact with you via email on 11/13/14, to collect your return tracking number. You had responded with UPS number [redacted], and we used this to reach out to the marketplace seller [redacted], who has now approved the refund. Your refund of $559.94 has now been submitted as of today, and should process in 1 to 2 business days. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

The item was bought on Rakuten.com through a company called [redacted]. The address for that company:[redacted] St.[redacted], Wi [redacted]Phone Number [redacted]Thank you,[redacted]

Hi [redacted],I understand your point of view.  When a payment is flagged by our address verification partner for mismatch of address, expiry date or CVV, we do reach out to the customer for updated information. When a payment is flagged and ultimately rejected for any other reason there is nothing we can do.

Hello, 
 
Thank you for contacting Rakuten regarding order number[redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter and...

will regrettably not be able to arrange for a return for refund. This order was placed on 11/24/2012, which places it significantly outside of the returns policies held by Rakuten and the marketplace seller for the item, "AreaTrend". We collaborated with "AreaTrend" per your outreach to us in May of 2014 , and they confirmed to us that their returns period is expired, and that you will need to reach out to the manufacturer Swiss Precimax, to determine whether your item can be serviced under warranty. You may contact Swiss Precimax using the information on the following page: 
 
http://www.precimaxwatch.com/
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter and confirm replacement order...

#[redacted] was created on 4/17/15, and shipped via SEKO Logistics tracking #[redacted]. The item is currently in transit, and you should receive contact from SEKO to schedule delivery, once the item is prepared. You may track the shipment, or contact SEKO for more information using the below details: https://harmony.myseko.com/trackCustomer Service ([redacted]USA Toll Free ([redacted]If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi [redacted], I am sorry to hear you are having trouble returning the item. Based on our records, we issued a RMA and a return label on 11/16/2015 for you to return the item. The return merchandise authorization (RMA) number is [redacted]. Please use the attached prepaid shipping label for the...

return: All returns must include the original manufacturer's packaging (including the UPC code, all manuals, and accessories) along with the product or our warehouse staff will not be able to accept the return and it will be sent back to you.   Once it has arrived at our warehouse, we will notify you of its receipt by email.  It can then take up to 3 to 5 business days for an RMA to be processed and inspected.  Once you have been notified via email that your refund has been submitted, please allow 1 to 2 business days for the refund to show on your method of payment.

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter and...

confirm a full refund has now been submitted for this purchase. This should process within 1 to 2 business days, and reflect on your original method of payment. We have also sent you a confirmation and update via email, on 9/11/14 with further details. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Hello, Thank you for your inquiry about the refund status on order number [redacted]. I ensured that the refund was processed for you on 12/21/2016 in the amount of $320.14.  The refund normally takes 3-5 business days to be reflected back in your method of payment from...

the date the refund was submitted. I apologize for any inconvenience.  Please let us know if you have any further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Rakuten says :"We have reviewed this matter, and confirm that you were shipped and billed for a total of 22 extra units, totaling $313.28. At this time, you have been refunded a total of $213.60. Please see the breakdown and chronology of this amount below, which can be verified with your method of payment. $71.06, 12/10/14$85.44, 12/19/14$42.72, 12/22/14$14.38, 12/23/14We had encountered a system error in refunding you the remaining difference of $99.54, and have submitted a request to the appropriate department to have this corrected. Please allow us approximately 3 to 5 business days to have this corrected. "These numbers are not accurate.  I'm still waiting on the last credit. 
Regards,
[redacted]

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. Regrettably, I have reached out to our Rakuten Marketplace...

Seller on your behalf, but have been unsuccessful in getting a response. I have submitted a refund for you in the amount of $48.35. Please allow 1 to 3 business days for your refund to show on your method of payment. Additionally, no further action will be necessary, and you will not be required to return the item.If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter and...

confirm that you accrued 5,340 Rakuten Super Points (RSP) on this order. This amount was accrued due to the fact that part of your order was paid using RSP. When this is the case, this portion of the order does not accrue further RSP, and so the total was 5,340.  We have contacted you via email on 9/12 and 9/16 to provide this update and clarification. At this point, we regrettably cannot make an exception to reinstate the points you have requested. I apologize for this inconvenience. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support