Rakuten.com Shopping

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. We have attempted to obtain a valid tracking number for your...

order's shipment, but were not successful. In light of this, a full refund of $69.11 has been submitted, and should process in 1 to 2 business days. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi [redacted], Thank you for reaching out to Rakuten.com in regards to your order number [redacted]. This order was placed on [redacted]th, 2017 and was shipped out (after customer called in to verify information with our address and verification team) on February 6th, 2017 via FedEx. FedEx.com...

states that this package was delivered on February 9th, 2017 at 1:47 PM.A chargeback was filed on March 29th, 2017 because the customer claims he never received his package. The customer lost the chargeback he filed since the FedEx.com states the package was delivered to the address on file.Thank you.

Hello [redacted], Thank you for your reply regarding Rakuten order number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter, and have confirmed your order was canceled and a full refund had been issued. I have also confirmed that the listing has been removed. The marketplace seller, Wayfair, is unable to honor the incorrectly listed price.For more details about our policy in regard to mispriced products or services, please review section 9 of our terms and conditions at:http://www.rakuten.com/corp/legal.aspIf you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I'd like to know how long will you hold money. There must be a time limit.also pleased advise which items you are referring to be fake and how many sales were affected.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I did not sign for the package. I was told by Fedex to leave a note on the door for Fedex to leave the package because the Fedex person did not leave the correct door tag. I did as I was instructed and was left yet another door tag stating the package was on my patio. It was not.   All Rakuten, Fedex, and Jet do is point the blame at others so someone needs to take responsibility for this missing item as it is SEVERELY affecting my ability to work without it.  This is ridiculous.

Hi [redacted]
 I am very sorry to hear that you have not received your order. We have been attempting to work with the marketplace seller to sort out the issue but I can see that you have been waiting far too long. We will be issuing a full refund for this order. You should see the refund...

returned to your original method of payment within 1-2 business days.  Again, I am so sorry for this negative shopping experience.  We will be reporting this seller to our compliance team.

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and confirm you have been in...

contact with our customer support team. You have been updated via email today, notifying you that our shipping warehouse will be sending you a replacement part for the damaged backsplash, and that the estimated time for us to update you with the tracking is 1 to 2 business days. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1. Rakuten market place scam us for business secret and cancel our seller accout ([email protected] ) for no legitimate reason.  On April 16, 2015, Rakuten marketplace suddenly disabled our seller account and requested wholesaler information, after we provided detail information about the wholesaler, rakuten market place keep saying "insufficient" eventhough we provide all the requested wholesaler information.2.WE have positive balance in our seller accout balance, but rakuten refuse to reimburse us.On April 13, Rakuten marketplace inform us buyer paid 152 $ for order [redacted], our share in this order transaction is 128.21 $ after we fulfill the order.On June 2, Rakuten inform us they refund   68$ for order [redacted] due to item lost in delivery process, our share in this order transaction is 56.81 $.Thus, as of today, current balance in our accout is 128.21-56.81 = 71.40 USA. Positive. Rakuten should reimburse  71.40 $ to us .I have emailed [email protected] many times , but, their reply is very rude, and refused to provide any assistance to us. We have no choice but have to contact Revdex.com for assistance. Rakuten marketplace  cancelled our seller account without any prior warning or notice. We provided the wholesaler information as they requested, but they make excuse and keep saying "insufficient". . They refused to let us access our seller account for the transaction report and bank transfer record, thus we are unable to provide customer service to our buyers. Rakuten market place is the worst market place we ever encounter. As of today, current balance in our accout is 128.21-56.81 = 71.40 USA. Positive. Rakuten should reimburse  71.40 $ to us .
Regards,
[redacted]

Hello, 
 
Thank you for your reply regarding Rakuten order number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. 
 
We are regrettably not able to disclose further details regarding our operations, or our Address Verification process as requested. As your order has been cancelled, you will not be billed for this order and the authorization on your method of payment should drop off according to its respective processing time. If the authorization has not yet dropped and you require our assistance with this, please contact us directly as previously detailed, via phone at 877-880-1030. When calling this number, please ask to speak with Address Verification.  
 
If you have any further questions, please contact Rakuten for assistance. Thank you very much. 
 
Sincerely, 
 
Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten order number [redacted] through the BestBuy marketplace. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter, and confirm that your reimbursement was in fact not previously mailed out. I am sorry for this delay, and the confusion of our previous reports. However I do now confirm that your $9.68 return shipping reimbursement has been mailed out on 12/11/14. Please allow 7 to 10 business days from this date, for it's delivery by US Mail. If you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding your seller account. I am very sorry for the inconvenience encountered. We have looked into this matter and confirm these orders were paid.  However there was a returned payment sent via payment ID [redacted] on 1/7/2015 for the total...

amount of $151.64. We apologize for the confusion. There was also a credit added for $85.67, which appears as a misc. adjustment in your statements on the Rakuten Seller Portal. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi [redacted],I am sorry to hear you did not receive your order.Based on our records, your order was refunded on 12/17 in the amount of $22.30. Thank you, Rakuten Customer Support

Hello, Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I confirm that your replacement order is in return transit to...

us, via UPS tracking #[redacted]. Once the item is delivered, please allow 5 to 7 business days for returns inspection and processing. Once approved and submitted, please allow 1 to 2 business days for your refund to process. Your method of payment will receive the refund through BestBuy's system, because your order was placed on BestBuy.com. Please contact Best Buy or access your Best Buy Account for the most up to date information regarding your payments and refunds.For assistance with these details, you may contact Best Buy at 1-888-BEST BUY ([redacted]), or you can log into your Best Buy account through the following link:https://www-ssl.bestbuy.com[redacted] If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
Your order regrettably could...

not be fulfilled, as I do confirm it was cancelled by our Address Verification process. We are not able to provide further details regarding the reason for cancellation via this channel. In order to inquire regarding the reason for cancellation and to avoid this in the future, please call the below number, and ask to speak with "Address Verification": 
 
[redacted]
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter and...

confirm that your order is now cancelled, and a full refund has been submitted via PayPal for $26.63. For verification, please contact PayPal directly. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Rakuten.com is working directly with the seller of the GoPro-CHDHX-601.  The customer purchased this item on Rakuten.com from the seller [redacted].  We have informed this seller and we have also advised the courier UPS.  A claim has been filed for the lost package.  The seller...

advised the courier needs 10 business days to respond and close the claim. As soon as the claim is closed the customer will receive a refund.  [redacted] The link above is for the tracking of the item from UPS.  It has already been classified as lost.  All parties....Rakuten.com / UPS/ and the seller [redacted] are following standard operating procedures.  We have been working with the customer to try and resolve and will make sure the customer is refunded once the claim in closed from the courier.

Hi [redacted], Thank you for your response. I contacted FedEx.com and spoke to [redacted]. [redacted] informed me that your FedEx Claim NO. [redacted] was denied on May 11th, 2017 at 6:03 PM. Your FedEx claim cannot be processed unless the merchant/shipper, Datavis proceeds with a claim themselves. The merchant, Datavis can proceed with the same Claim NO. [redacted].  Please contact the merchant, Datavis directly with the following information: Phone: 1-888-888-2087Email: [email protected] Thank you.

Hello, Thank you for your reply regarding Rakuten order number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter, and we are still not able to submit a refund on this transaction. The item was returned to us under UPS tracking #[redacted] and received empty, and so it was shipped back to you under UPS tracking #[redacted]. UPS has not approved the claim on tracking #[redacted]. We are also not able to accept the claim from UPS on tracking #[redacted], as this was for the empty package that we were returning to the customer. The item is known to not have been lost or stolen in transit under that tracking number. I apologize for this inconvenience. If you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello [redacted], Thank you for your reply regarding Rakuten order number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter and have confirmed the seller, [redacted] Inc, has issued a $25.00 partial refund.  If you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter and...

confirm your $40 partial refund was submitted on 9/10/14, and approved on 9/17/14. The refund should process within 1 to 2 business days of the approval date, and reflect on your original method of payment. If this is not the case, please follow up directly with your original method of payment, as they will be in the best position to assist you. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support