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Hi ***, Thank you for your messageI completely understand your frustration in regards to this matter.However, since this purchase was made via your [redacted] account, you will need to contact [redacted] to file a dispute For more information on how to file a [redacted] dispute, please proceed to the following web link: https://www[redacted] .com/us/selfhelp/article/How-do-I-dispute-a- [redacted] -Credit-purchase- [redacted] Thank you,Rakuten.com

Hello, Thank you for your reply regarding this matterI am sorry that our previous contact did not provide an acceptable resolutionWe regret to inform you that we are unable to reimburse you for your payment that was made outside of Rakuten.com.If you have any further questions, please contact Rakuten for assistanceThank you very muchSincerely, Rakuten Customer Support

Hello, Thank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com I have reviewed this matter and Rakuten has now sent you prepaid shipping labels to return your items to the marketplace seller Efurniture CenterThis was done today, 9/16/14, and you should receive these via emailOnce your items are delivered to the marketplace seller, please allow up to to business days for submission of your refund If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much Sincerely, Rakuten Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] IT TOOK MONTHS AND MONTHS AND LIE AFTER LIE TO GET IT THEY ARE DISHONEST AND FRAUDULENT [redacted] ***

Hi ***,I am sorry to hear you did not receive your order.Based on our records, your order was refunded on 12/in the amount of $Thank you, Rakuten Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi, I am sorry to hear you were unable to get a hold of our customer serviceBased on our records, I see that your concern has been addressedA refund was already issued for your order.Thank you, Rakuten Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Rakuten market place scam us for business secret and cancel our seller accout ([email protected] ) for no legitimate reason On April 16, 2015, Rakuten marketplace suddenly disabled our seller account and requested wholesaler information, after we provided detail information about the wholesaler, rakuten market place keep saying "insufficient" eventhough we provide all the requested wholesaler information.2.WE have positive balance in our seller accout balance, but rakuten refuse to reimburse us.On April 13, Rakuten marketplace inform us buyer paid $ for order [redacted] , our share in this order transaction is $ after we fulfill the order.On June 2, Rakuten inform us they refund 68$ for order [redacted] due to item lost in delivery process, our share in this order transaction is $.Thus, as of today, current balance in our accout is 128.21-= USAPositiveRakuten should reimburse $ to us .I have emailed [email protected] many times , but, their reply is very rude, and refused to provide any assistance to usWe have no choice but have to contact Revdex.com for assistanceRakuten marketplace cancelled our seller account without any prior warning or noticeWe provided the wholesaler information as they requested, but they make excuse and keep saying "insufficient"They refused to let us access our seller account for the transaction report and bank transfer record, thus we are unable to provide customer service to our buyersRakuten market place is the worst market place we ever encounterAs of today, current balance in our accout is 128.21-= USAPositiveRakuten should reimburse $ to us Regards, [redacted] ***

Hi Revdex.com, The customer has already been refunded in the amount of $on 11/Please let me know if you have any further questionsThank you, Rakuten.com Customer Support

Ms.***,I received the shipping reimbursement as of todayThe Revdex.com San Diego website does not allow a consumer update after the rebuttalI appreciated the help with this business mediation process

HelloThank you for contacting Rakuten regarding order number [redacted] This was for the Microsoft Surface Pro I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comAt this time, we cannot issue a resolution for this return, due to the fact that the marketplace seller for your order, Adorama Camera, received a parcel full of paper for this return, instead of the Microsoft Surface Pro you orderedThe received parcel is being returned to you by the marketplace seller Adorama Camera via UPS tracking number [redacted] The seller has used the shaddress on your orderThe return cannot be accepted due to the fact that there was an order placed in February of 2015, with a shipping address that matched your biaddress on order [redacted] This order number [redacted] was for Apple iPad Air 16GB Tablets, which were returned under very similar circumstances to order [redacted] Both orders were for tablet computers, and the returns received by the seller contained only paperAt this point your Rakuten.com account has been disabled, due to this historyI apologize that we could not issue the requested resolutionSincerely, Rakuten Customer Support

I am sorry to hear you did not receive your item.Regrettably, I am unable to issue a refund as a [redacted] Dispute has been filedOnce a dispute has been opened, all refund requests must be handled manually through [redacted] 's Resolution CenterThis requires us to respond via the [redacted] Resolution Center with our resolution and await [redacted] 's actionIn some cases this may take up to days for [redacted] to review and close the case.I already forwarded this case on to our [redacted] Account Manager for reviewIf you wish to avoid the possible wait time, you may close the dispute and contact us to let us know once it has been closed so we can manually expedite your refund.Thank you,Rakuten Customer Support

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter and confirm that this order has been cancelledYou will not be billed for the purchase, and the authorization placed on your method of payment should drop off shortlyIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

Hi [redacted] , The item was delivered and signed for on 8/13/ You will have to resolve this issue with your customer as the merchant fulfilled and shipped the items to the address provided Again, we will not be refunding you for this order and will be unable to assist you further.Thank you, Rakuten Customer Support

Hello, Thank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com I have reviewed this matter and confirm your $partial refund was submitted on 9/10/14, and approved on 9/17/The refund should process within to business days of the approval date, and reflect on your original method of paymentIf this is not the case, please follow up directly with your original method of payment, as they will be in the best position to assist you If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much Sincerely, Rakuten Customer Support

Rakuten.com is working directly with the seller of the GoPro-CHDHX- The customer purchased this item on Rakuten.com from the seller [redacted] We have informed this seller and we have also advised the courier UPS A claim has been filed for the lost package The seller advised the courier needs business days to respond and close the claimAs soon as the claim is closed the customer will receive a refund [redacted] The link above is for the tracking of the item from UPS It has already been classified as lost All parties....Rakuten.com / UPS/ and the seller [redacted] are following standard operating procedures We have been working with the customer to try and resolve and will make sure the customer is refunded once the claim in closed from the courier

HelloThank you for contacting Rakuten regarding order number [redacted] I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.comI have reviewed this matter, and confirm that we cannot issue you a refund at this timeOur returns warehouse received your return package via UPS tracking # [redacted] on 12/15/14, however the package was empty except for packing foamIn light of this, we returned the parcel to you via UPS tracking # [redacted] , which was delivered back to you on 12/18/We regrettably cannot accept the item in this condition, as the item itself must be present as part of eligibility for a refundIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very muchSincerely, Rakuten Customer Support

I didn't care abount the points, it was more of the principal that I was signed in to my accountUnknown why it went to a guest account checkout I have received the item form that orderand will verfiy later if the item has been added to my accountThank you for your time and patience Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hello ***, I'm really sorry the seller has been unresponsive to your return requestWe take this matter seriously and we expect our sellers to reply to customers within business dayThis issue has been brought to our marketplace compliance team for review.To resolve this for you, I have submitted a full refund for this order and no will not be required to return the itemYour refund should reflect on your method of payment within to business daysI'm really sorry for this experience and I hope you give us another chance Thank you for shopping on Rakuten.com

Hello, Thank you for your reply regarding Rakuten order number [redacted] I am sorry that our previous contact did not provide an acceptable resolutionI have reviewed this matter, and have confirmed a pre-paid label has been issued to return the wrong item received for a full refundFor more details about our policy in regard to mispriced products or services, please review section of our terms and conditions at:http://www.rakuten.com/corp/legal.aspIf you have any further questions, please contact Rakuten for assistanceThank you very muchSincerely, Rakuten Customer Support