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Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and it does appear that a listing...

error has occurred. In light of this, our customer service department has issued you a new return merchandise authorization (RMA) and prepaid shipping label to send the replacement back for a refund. We regrettably cannot fulfill the requested item. Please send the item back, and we will issue your refund as soon as possible. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi [redacted], I apologize for the inconvenience you have experienced. As discussed, we have already issued a full refund for both orders. We have also issued you $125 worth in Rakuten Super Points™. The seller is unable to honor the incorrectly listed price. For more details about our policy in regard...

to mispriced products or services, please review section 9 of our terms and conditions at: http://www.rakuten.com/corp/legal.asp Thank you,Rakuten.com Customer Support

Thank you for contacting Rakuten regarding order [redacted]. We apologize that the customer’s issue was not yet reported resolved.
 
I have reviewed this matter and do confirm that the maximum amount of Rakuten Super Points (RSP) that a customer may earn on a single order is 25,000 (or a value...

of $250). This is per our RSP policy, available on the below page, under section 7, and the heading titled “EARNING SUPER POINTS”.
 
http://www.rakuten.com/ct/Rakutensuperpoint/default.aspx
 
I am sorry for the inconvenience, as we cannot provide a higher amount of RSP to the customer. I have also reviewed their order history, and do confirm that the 25,000 RSP have since been redeemed on a subsequent order.
 
If you have any further questions, please contact Rakuten and we will be glad to help. Thank you very much. 
 
Sincerely,
Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter and...

Rakuten has now sent you 2 prepaid shipping labels to return your items to the marketplace seller Efurniture Center. This was done today, 9/16/14, and you should receive these via email. Once your items are delivered to the marketplace seller, please allow up to 5 to 7 business days for submission of your refund. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Rakuten.com has never address the issue of intentional shipping to me the mouse traps: someone has entered into my order/packing list those ones. They have never tried to fix the embarassment of failed Christmass gift,caused by them, they've never tried to provide me with the similar item at the same discount.
Regards,
[redacted]

Hi, I am sorry to hear you were unable to get a hold of our customer service. Based on our records, I see that your concern has been addressed. A refund was already issued for your order.Thank you, Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten order number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter, and have confirmed a pre-paid label has been issued to return the wrong item received for a full refund. For more details about our policy in regard to mispriced products or services, please review section 9 of our terms and conditions at:http://www.rakuten.com/corp/legal.aspIf you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter and confirm that this order has...

been cancelled. You will not be billed for the purchase, and the authorization placed on your method of payment should drop off shortly. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, Thank you for your reply regarding this matter. I am sorry that our previous contact did not provide an acceptable resolution. We regret to inform you that we are unable to reimburse you for your payment that was made outside of Rakuten.com.If you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi, Thank you for contacting Rakuten.com.You can check your Rakuten Super Points™ balance at any time in your Rakuten Account. To do so, please:1.) Click on the ""My Account"" link in the header of any Rakuten page2.) Click on the ""View Your Rakuten Super Point™ Balance"" link under the...

heading “Rakuten Super Points” in the “Payment” section3.) Enter your User ID or email address and password, and log inYou will now be able to see both your accrued balance and available balance of Rakuten Super Points™ will be displayed here once they have matured.Please let us know if there is anything else we can do to assist you, and thank you for shopping at Rakuten.com. Thank you, Rakuten Customer Support

Hi [redacted], I apologize for the inconvenience you have experienced. Based on our records, a refund in the amount of $11.00 has been issued to you on 2/2/2016.

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this mater and confirm this item was not...

properly listed, and that the price of $6.49 is not accurate. Thank you for bringing this to our attention. We have contacted the marketplace order for this item, who will be adjusting the listing shortly. I have now refunded your order, and we regrettably cannot ship the item. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, I apologize for the inconvenience this matter has caused you. Can you please confirm your seller's name and shopper ID when you were selling on our website?  This information is needed to pull up your account and assist you further. Please let me know if you have any...

further questions.

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have sent a pre paid label to the email address we have...

on file.  Once the item has been returned, a full refund will be issued. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,I apologize for the inconvenience you have experienced with this issue.The correct contact information that you want to utilize regarding this issue is that of our merchant support team- please email [redacted]@marketplace.rakuten.com, and they will help you solve this dispute.If you had challenges getting in contact with them before, please attempt to reach out to them again because they are the ones that can help in this situation.Please let me know if you have any further questions.

Hello, Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. Your order was shipped via FedEx tracking #[redacted], which...

shows delivery on 12/3/14. If you have not yet located your parcel, please check your ship-to location thoroughly, including with any potential receiving parties. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. A refund has been issued in the amount of $99.90 to your...

method of payment on 10/9/15.If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi [redacted], Thank you for your message. I completely understand your frustration in regards to this matter.However, since this purchase was made via your [redacted] account, you will need to contact [redacted] to file a dispute.  For more information on how to file a [redacted] dispute, please...

proceed to the following web link: https://www.[redacted].com/us/selfhelp/article/How-do-I-dispute-a-[redact...⇄ you,Rakuten.com

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have confirmed we have issued a pre-paid return label and...

the item has been returned via UPS tracking [redacted]. A refund will be requested to your account once we receive and process the return at our warehouse. Your refund should show on your method of payment within 1 to 2 business days after we process your return. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support