Rakuten.com Shopping

we have received a partial payment from rakuten.com but they still owe us $1000, we have never been contacted by them concerning this matter, and I have to believe they are trying to keep the $they still owe usnot sure why this company refuses to respond to its customers but it certainly causes problems
thanks
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Hello,
Thank you for contacting Rakuten regarding order number ***.
I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com.
I have reviewed this matter and
do confirm that you have been in contact with our customer support department, and that the following refunds were issued to you with the listed dates:
$620.00, 10/29/
$75.00, 11/4/
$80.00, 11/7/
These total the full amount billed for your order, $At this time, a full refund has now been issuedThese should process within to business days of the dates listed above, and reflect on your original method of payment.
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much.
Sincerely,
Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company should at least have some credit on honoring their own promotion, or just simply don't run any promotions at allWhen you promised something without honoring it, it is cheating (luring me to buy something, then a few days later, quietly removed the points from my account)Even as they said, the order total was $631.99, I paid by credit card by amount of $530.59 and $101 by super points, out of what I paid by credit card, there is $299.99 iRobot came with 20% points back and the rest $230.60 came with 10% points back during their promotionSo at least I should get $x 20% + $x 10% = $+ $= $(i.ein super points) NOT $(points) even they failed their promised $(i.ein points), They just gave me 10% points back on everything instead of their promised 20% on iRobot of $299.99 and 10% on $If they miscalculated the points, I understood, but they should correct it by now
Attached are the two screenshots BEFORE I placed the order (showing I will earn points in red) and AFTER I placed the order (please look at Order ***, the first one, showing I earned points)
Thanks!
Regards,
*** ***

Hello,
Thank you for contacting Rakuten regarding your marketplace seller account.
I am very sorry for the inconvenience encounteredI have reviewed this matter using the information you have provided, and do confirm that your marketplace seller account is still terminated at this timeThis had been per our confirmation that the marketplace seller had not met the standards required of merchants on Rakuten.comIn light of this, the account funds will be held, in order for us to address the costs of returns and refunds associated with your orders.
If you have any questions, please contact Rakuten and we will be glad to helpThank you very much
Sincerely,
Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding your Rakuten Super Points (RSP). I am very sorry for the inconvenience encounteredThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and confirm that we regrettably cannot
reinstate your RSP at this timeThis is per the fact that your accrued points were promotional, and consequently have a shorter expiration periodI am sorry for this inconvenienceThis is per the terms and conditions on the following page: http://www.rakuten.com/help/content/416Excerpt: "PROMOTIONAL POINT OFFERS: The Company may offer special limited-time promotional opportunities to earn a greater amount of Super Points for purchases of goods and servicesThese promotional Super Points have a limited redemption period and do not renew regardless of subsequent purchases with the Company or through the AccountThese promotional Super Points are subject to these Program Terms as well as any additional terms and conditions that may be provided with the promotion and any attempt to claim any associated promotional Super Points constitutes Customer’s consent and agreement to abide by the terms of that promotional offer. Super Point promotions begin and end on the days and at the times specified in the associated promotional offerAny Percentage Back awards described in the offer will be awarded in the form of promotional Super PointsThe promotional Super Points that will be awarded in conjunction with any purchase are viewable at checkoutAll promotional Super Points earned during these promotions will be available fifteen (15) days after shipment and will expire on the day and at the time specified in the associated promotional offer."If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello, Thank you for your reply regarding your Rakuten seller's accountI am sorry that the previous contact did not contain an acceptable resolution. Our merchant support team has now made contact with you as of Sunday 5/3/15, to correct this issueIf we have not yet resolved the issue, please let us know and we will be glad to proceed accordingly.Sincerely, Rakuten Customer Support

Hello,
Thank you for following up regarding Rakuten order number ***.
I am sorry that our previous update did not contain an acceptable resolutionWe have re-reviewed this matter and have now added Rakuten Super Points (RSP) to your account for this order.
This is per the fact that you paid $through your method of payment, and the RSP accrual rates of 10x and 20x for the purchased itemsYour new RSP total for the order is 7800, and so we have submitted RSP to meet this amount.
If you have any further questions, please let us know and we will be glad to helpThank you very much.
Sincerely,
Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The business has perform this action and I consider this complaint resolved
Regards,
*** ***

Hello, Thank you for your reply regarding Rakuten order numbers ***, ***, and ***. I am sorry that you had not yet received all of your needed refundsIn some cases, you may need to allow the appropriate processing time for your method of payment to reflect them on your account. We have now submitted the remaining needed refund of $Please view the list of refunds we have submitted below, and please allow to business days for processingIf they do not reflect on your method of payment after this time, please contact your payment method directly, as they will be in the best position to assist youI do confirm that these numbers accurately reflect the refunds we submitted. $71.06, 12/10/14$85.44, 12/19/14$42.72, 12/22/14$14.38, 12/23/14$99.54, 1/2/15If you have any further questions, please contact us and we will be glad to helpThank you very much. Sincerely, Rakuten.com Customer Support

Hello, Thank you for contacting Rakuten regarding order number ***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and confirm that on 10/10/14,
Rakuten emailed you with the materials needed to return the item for a refundYour return merchandise authorization (RMA) number to send the item back to seller "Sony Electronics" is ***We also included a prepaid shipping label, which has UPS tracking number ***The tracking details report no transit as of todayWe regrettably cannot offer a replacement as requested. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number ***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. A refund has been issued to your method of payment in the
amount of $on 5/22/15.If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello,
Thank you for contacting Rakuten regarding order number ***.
I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com.
I have reviewed this matter, and
confirm your order was shipped via UPS tracking #***, which reports delivery on 08/26/Our records report that you have previously contacted Rakuten, and on 9/you were informed that we would open an investigation with the courier, and to allow business days for completion.
The UPS tracking now reports that a lost package investigation has been opened as of 9/Our ability to proceed will depend on what information is provided to us at the conclusion of the courier's investigation, and we regrettably cannot guarantee any resolutions at this timePlease allow the period to elapse and we will be glad to update you accordingly.
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much.
Sincerely,
Rakuten Customer Support

Hello,
Thank you for contacting Rakuten regarding order number***.
I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com.
I have reviewed this matter and
confirm a full refund of $was submitted on 9/9/This should process within to business days of that date and reflect on your original method of payment.
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much.
Sincerely,
Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number ***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and confirm that a pre paid label
was issued for this return and a full refund was issued on 8/11/15.If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have dug through email accounts, spam, junk and inboxesin those folders, hundreds of messages there is NO RMA information that they have providedI can send the entire content of my inboxes to you to show that they have not sent anything. If they had, I would GLADLY have returned the item weeks agoIf they issue a number, and provide shipping I will acceptbut they have not
Regards,
*** ***

Hello, Thank you for contacting Rakuten regarding order number***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. We have reviewed this matter internally, and followed up with
the appropriate partiesWe have now submitted a full refund of $35.96, which should process in to business days. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number ***. I am very sorry for the inconvenience encountered with this orderThis is not a typical or ideal experience for a customer to have with Rakuten.com. Regrettably, the marketplace seller, Wayfair, is unable to
honor the incorrectly listed itemThe listing has now been removed. For more details about our policy in regard to mispriced products or services, please review section of our terms and conditions at:http://www.rakuten.com/corp/legal.aspIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistanceThank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept this response. In the previous response, they gave no way to contact them in the message. This response is a clear confliction and outright lie as it conflicts with what I was told by seller support.Business stole my money, never made my items available for sale, then told me I had poor performance despite the fact that I didn't even HAVE any sales when I activated my account. This in itself proves their statement an outright lie that my account was "carefully reviewed". No, it wasn't. Rakuten simply stole my money and then refused to talk to me
Regards,
*** ***

Hi Revdex.com,Based on our records, the item was delivered and signed for by C*** on 10/The item was shipped via FedEx with tracking number ***. We will be unable to refund the customer has the item was delivered and signed for. Thank you,Rakuten.com Customer Support

Hi ***, I attached the label to my previous responseI have attached it for you in this response as well.The return merchandise authorization (RMA) number is ***Please use the attached prepaid shipping label for the return: All returns must include the original manufacturer's packaging (including the UPC code, all manuals, and accessories) along with the product or our warehouse staff will not be able to accept the return and it will be sent back to you. Once it has arrived at our warehouse, we will notify you of its receipt by email. It can then take up to to business days for an RMA to be processed and inspected. Once you have been notified via email that your refund has been submitted, please allow to business days for the refund to show on your method of payment