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Hi [redacted],  Based on our records, order # [redacted] was delivered on 6/17/16 and no reports of damaged were received.  For order #[redacted], we understand that you are frustrated with the damaged item you received and have contacted the seller to provide us with the replacement...

tracking information. If the seller, Factory Direct Wholesale is unresponsive to our request, a full refund will be issued with no need to return the item. Please allow till the end of the day to receive an update from our customer service department.  Thank you,Rakuten.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will wait until the refund from the seller actually happens. 
Regards,
*
[redacted]

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter...

and confirm the tracking for the order terminates on 9/24/14 without delivery. In light of this, we have contacted the marketplace seller for your order, The Sale Box, and they have submitted a full refund, which should process in 1 to 2 business days. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter and confirm you have made contact...

with our customer support staff, and the incorrect items are in return transit to us. Please allow up to 5 to 7 business days for returns processing for a refund, once the items are delivered to us. We regrettably cannot offer a replacement, as the item is currently not available, per the below listing. http://www.rakuten.com/retail/product.asp?sku=[redacted]If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order numbers [redacted], [redacted] and [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. We have reviewed this matter, and...

confirm that you were shipped and billed for a total of 22 extra units, totaling $313.28. At this time, you have been refunded a total of $213.60. Please see the breakdown and chronology of this amount below, which can be verified with your method of payment. $71.06, 12/10/14$85.44, 12/19/14$42.72, 12/22/14$14.38, 12/23/14We had encountered a system error in refunding you the remaining difference of $99.54, and have submitted a request to the appropriate department to have this corrected. Please allow us approximately 3 to 5 business days to have this corrected. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution has been satisfactory to me.  I have received a full refund, and consider this case resolved satisfyingly. Thank you again for your significant help in resolving satisfyingly, and fairly this issue.
Regards,
[redacted]

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
We are experiencing an...

intermittent error with merging guest orders to permanent accounts. This is being investigated by our IT department and they are working to remedy this issue. We have recorded that this issue has been happening with your account so we can update you as soon as it is repaired, however we regrettably do not have an estimate for the completion time. 
 
I do confirm that the order was placed with a guest checkout method, which do not accrue Rakuten Super Points (RSP); orders must be placed with a Rakuten.com account in order to accrue RSP. Your guest order should be merged into your account shortly, however we regrettably cannot apply the requested RSP to your account, as the order was not originally placed with a Rakuten account. I apologize for this inconvenience.  
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted] . I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter and do confirm that...

your order was shipped on 3/18/15 via FedEx tracking number [redacted] Per our returns policy posted on the Best Buy Marketplace below, we only accept items for a period of 45 days, regardless of whether a refund or exchange is requested. Please contact the manufacturer, as they will be in the best position to assist you. http://www.bestbuy.com/site/olspage.jsp?id=pcat17089&type=page&sel...⇄ you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Just went on line...did a google search,,,..they want to sell it to me for 1,399.00...not sure what's going on...Outsunny 7pc Pe Rattan Wicker Sectional Patio S...StoresFrugahFree shipping, no tax - $1,543.99Sears$1,611.83eBayFree shipping, no tax - $1,499.99Rakuten.comFree shipping, no tax - $1,324.99

Hi [redacted], I am very sorry to hear that you missed out on the DJI Drone promotion.  Your order was cancelled for security reasons.  Our verification team was unable to verify information provided by you. We have a thorough verification process in place to protect all of our customers....

 We do reach out to customers as part of the verification process when we have accurate contact information.

this offer is not only a low handed offer from an international multi million dollar company but also totally against your mission statement I was sold a power supply and now your saying you lied to me to sell me the product and now the listing is changed, all the offers you have made are completely unreasonable and I have explained I cannot send the case back because I have already built the computer and I risk damaging parts if I take it apart not only the vestment of thermal sync and other addons that cost more than your offer, so neither of your offers if your not lying about those as well are not even worth my time to even attempt to fulfill, if I take the computer apart and damage the processor I'm sure your not going to buy the 700 dollar processor although you would probably tell me you will and wouldn't
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Hello, I apologize for the inconvenience you have experienced. Since the chair has stopped working we can offer you a return label so you can return the item for a full refund. Please let me know if this is the resolution you are looking for.

Hi, I am sorry to hear you received the incorrect item. This item was purchased from the seller, CNB Computers.I can offer you a partial refund of $50 for you to keep the item. If you wish to return, can you please provide us with the following:Do you still have the original...

manufacturer packaging?  If so, please DO NOT discard any of these materialsIf your item has been opened, can you please provide us with the serial number?Can you please provide the part or manufacturer number of the item received?Can you please let us know what item you received?Can you please tell us the difference between the item you received and the item you ordered?Once we receive your reply, we will be glad to continue processing your request.Thank you,Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten item number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter, and the updated information you have provided was taken from internet search engine results, and not directly from Rakuten.com. The listing on Rakuten.com may be viewed using the below hyperlink, and we have also attached a PDF image of the listing, taken on 3/13/15. [redacted]I apologize, as at this time we are still only able to offer a $100 partial refund on a new order, for 1 quantity of this item. We have sent you a new email today, with this re-confirmation, and the required instructions if you would still like to accept this offer. If you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Based on our records, it seems that you have been in contact with one of our representatives. Once you have closed the dispute, we will gladly refund you.Thank you, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding you account. I am very sorry for the inconvenience encountered. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and we will regrettably not be able to reinstate the...

expired Rakuten Super Points™. This is per the below page under section 7, "TERMS AND CONDITIONS OF THE RAKUTEN SUPER POINTS™ PROGRAM". In this section, please see the paragraph labelled "PROMOTIONAL POINT OFFERS", which confirms that promotional points expire 60 days after they become available. http://www.rakuten.com/ct/Rakutensuperpoint/default.aspxIf you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten order number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter, and have confirmed your Rakuten.com account has been disabled, due to a history of return issues. At this time, I have confirmed the received parcel has been returned to you by the marketplace seller, Adorama Camera via UPS tracking number [redacted]. We cannot issue a resolution for this return, due to the fact that the marketplace seller for your order, Adorama Camera, received a parcel full of paper for this return, instead of the Microsoft Surface Pro 3 you ordered. If you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi [redacted], The item was delivered and signed for on 8/13/2015.
You will have to resolve
this issue with your customer as the merchant fulfilled and shipped the items
to the address provided.
Again, we will not be refunding you for this order and will be unable to assist you further.Thank...

you, Rakuten Customer Support

Hello, 
 
Thank you for following up with Rakuten regarding the status of your seller account. 
 
I am sorry that you did not receive full payment. I have reviewed this matter, and confirm the payment was short credited due to defective merchandise, product other than described, and failure to assist customers with returns. At this time, we cannot reverse the deduction from the payment, per these updates. I apologize for this inconvenience. 
 
If you have any questions, please contact Rakuten for assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Hi [redacted], I am sorry to hear about your experience with one of the sellers on our site. Based on our records, your order has been cancelled by the seller since the item is no longer in stock. If you have any outstanding issues with your
order, please contact us at...

[email protected]
and we will investigate your claim further.Thank you,Rakuten Customer Support