Rakuten.com Shopping

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Fedex has deemed the item lost/stolen since I never received the delivery per the claim number found below. Please process my refund to the original form of payment. Claim number: [redacted]Status: Item Not Delivered 
Regards,
[redacted]

Hi, I apologize for the inconvenience you have experienced with your order. Based on our records, I can confirm that the marketplace seller issued a full refund on 12/02. Thank you, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They shipped me a bags of parts. I was able to use a total of three of the screws. I ended up going to the hardware store,purchasing Parts to at least make my hanging chair functionable. They sent no long bolt or big hooks needed to hang the chair.This has been a horrible experience for me. The customer service department told me they emailed me. They did not. Said they were sendingThe correct parts as I expressed my concerns. That is not what happened at all.I would like a refund for a portion of my merchandise.

Hi [redacted],  I am sorry to hear you received a wrong item.I can see that this item was purchased through one of the marketplace sellers on our site. I will refund you the entire cost of your item in the amount of $31.29, and there will be no need to return this item. Rakuten works closely...

with its sellers, and holds them to the same high standards as we offer at Rakuten.  To this end, we encourage you to leave feedback for the seller regarding your experience so we can track reoccurring issues.Thank you, Rakuten Customer Support.

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I confirm that a full refund of $99.49 has been submitted...

on 12/16. Please allow 1 to 2 business days for processing. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi, I am sorry to hear you did not receive your item. I have issued a refund in the amount of $31.99. Please allow 1-2 business days for the refund to reflect your method of payment. Thank you, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. I have asked that this listing be corrected as soon as possible.This is not a typical or ideal experience for a customer to have with...

Rakuten.com. Regrettably, I have been able to confirm that there was an issue with the listing. Please return the item back to the seller for a full refund using the prepaid label sent directly to your email. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. Regrettably, there was a pricing error on our site and the...

order was canceled by our system. For more details about our policy in regard to mispriced products or services, please review section 9 of our terms and conditions at:http://www.rakuten.com/corp/legal.aspA refund was issued to your payment method in the amount of $144.99 on 5/12/15. To confirm your refund has been received by your account, please contact PayPal and reference the Refund Unique Transaction ID: [redacted] If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding your status as marketplace seller.  I am very sorry for the inconvenience encountered. This is not a typical or ideal experience to have with Rakuten.com. 
 
I confirm that a refund of your subscription fees for $99.00...

has been submitted on 9/24/14. This should process in 1 to 2 business days and reflect on your original method of payment. I also confirm that your seller account has been closed. 
 
If you would like to discuss the issue with us and tell us how we could make your next experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support

Hello, Thank you for your reply regarding Rakuten order number [redacted]. I am sorry that our previous contact did not provide an acceptable resolution. I have reviewed this matter, and do confirm your incorrect items are being returned to us via UPS tracking #[redacted], and that we will submit a refund once your items are received and processed. Please allow 5 to 7 business days for this, once delivered. We regrettably cannot offer you a replacement of the same item, as this product is no longer available on Rakuten.com, per the below listing. http://www.rakuten.com/retail/product.asp?sku=[redacted]If you have any further questions, please contact Rakuten for assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. Your order was shipped via UPS Mail Innovations, with tracking...

#[redacted]. This shows delivery on 12/13/14. If you have not located the item after delivery was reported, please check your ship-to location thoroughly, including with any potential acceptance parties, and with your local delivering US Post Office. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. We have sent you a direct email, with a prepaid shipping label...

to return your item. A refund will be submitted once the return is processed, and the inspection is approved. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. The seller, Time For Watches, stated they issued a refund...

for $157.82 on 6/24/15.  Please allow 1 to 3 business days for your refund to show on your method of payment. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hi, As stated, we will be unable to assist you further since the item was delivered to the address provided and signed for. I have also attached the proof of delivery provided by FedEx. Thank you, Rakuten.com Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. As requested, I have issued you a $25 Rakuten gift...

certificate, which should be delivered to you via email within 1 business day. This may be applied to a future purchase on Rakuten.com.If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted],  We have already issued the promised Rakuten Super Points™ to your account.  Thank you,Rakuten Customer Support

Hello. Thank you for contacting Rakuten regarding order number [redacted]. I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. I have reviewed this matter, and we will regrettably not be...

able to accept a return of this item for a refund. Because the item is an opened piece of software, our policy does not allow for this option. Opened software and video games are only able to be returned for a replacement, of the same item. I apologize for this inconvenience. If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. Sincerely, Rakuten Customer Support

Hello, 
 
Thank you for contacting Rakuten regarding order number [redacted]. 
 
I am very sorry for the inconvenience encountered with this order. This is not a typical or ideal experience for a customer to have with Rakuten.com. 
 
I have reviewed this matter, and...

confirm that the original marketplace seller for this order "Unlimited Cellular" has removed themselves from our product listing, and the item is now listed as out of stock. As the items were listed at $5.99 each and you received 2 batteries, this appears to be an instance of a listing error. We are regrettably not able to match the original price, however we have now submitted a full refund on your order for $11.98, and the batteries do not need to be returned. Your refund should process within 1 to 2 business days and reflect on your original method of payment. 
 
If you would like to discuss the issue with us and tell us how we could make your next shopping experience better, please contact Rakuten for further assistance. Thank you very much. 
 
Sincerely, 
Rakuten Customer Support