Raymour & Flanigan

Good afternoon,We have partnered with our local management team and we have reached out to discussed potential options to assist the customer with resolution, we were not able to speak with the customer but we did leave a voicemail on 2/16/If there are still questions or concerns that need to still be resolved, we can be reached at ###-###-####Thank you!

Good Afternoon - I have reached out to leadership to address the customer's complaint Thank you T.F [redacted]

HelloThe damages do not appear to be a manufacturer defectWe do ask that any damages noticed from delivery be reported in the next couple days after deliveryAs a good will gesture we have offered the customer a reselect with a 40% usage fee due to the fact the item has been in the home for months alreadyHe has rejected this offer

Hello,Per notes in consumers account, we have reached out to her on both numbers 8/8/It looks like the leadership team in the area will be offering a reselection.Thanks,

Hello, This customer is working with regional leadership for assistance and resolution Thanks,

Hello, We have spoken to the customer and apologized for the misunderstanding with sending the wrong bed (the version without storage)We have adjusted the price of the storage bed and offered him the original priceCustomer accepted the apologies and is thankful for our method resolving the issueThey were scheduled for Oct 4th, Thank you,

Good afternoon, Ivan, our Depot Customer Care Manager in Randolph has reached out to the customer to provide resolutionBelow is the resolution that was provided to Mr [redacted] by Ivan Good afternoon Mr***, As per our conversation, I have authorized the replacement of your Sofa and Loveseat due to the fact that you reported the issues prior to your manufacturer's warranty expiring I am also going to replace your dining chairs, being that the reselect was previously authorized As I stated during our conversation, I am also authorizing the reselection of your dining table with a 20% restocking fee pending an inspection by one of our Expert Furniture Technicians Should the technician deem the table up to manufacturer's standards and in good condition, I will move forward with adding the value of the two components of the table, (base and top; highlighted below), minus the 20% restocking fee to your reselection In order to move forward with this offer, we will need a response within the next hours I have copied the Customer Care Lead on this e-mail, so she may further assist you if you reply after today as I will not be back in the office until Monday, 11/13/ Once we have your response, we can move forward with creating and scheduling your inspection Please keep in mind that your current furniture will be removed at the same time as the delivery of your reselected furniture We look forward to hearing from you soon Have a great day Please let us know if anything else is neededThank you!

Good afternoon,Our local management team from our Accounting department has stated that the lease the customer signed up for does not go on the customer's credit report.? The lease was done at the showroom with the correct customer information under a different name than who put in the complaintDue to this we would not be able to remove any charges to the customer's credit report.? If you have any additional questions about this, please let us know.? Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.All my furniture should be covered under the platinum protection planThe protection plan is covered for all of my furniture bought from RaymourTheir only covering the sectional tableThe cocktail table top is badthe breakfast table is bad and the mattress is badI have back pains because of the bad mattress and my son is having trouble sleeping on his mattress(which is suppose to be covered under the platinum protection plan) Before they denied everything and now you guys contact them their trying to only cover partialRaymour is playing games with meI really appreciate Revdex.com helping outRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowThey have a printed brochure that contradicts what they wroteThey cannot refuse to provide coverage by saying that the information in the brochure is not accurateThey sold a product and now they are refusing to stand by what they soldTheir offer is unacceptableRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The business has offered a 20% discount off a future purchase and a $gift cardAfter what we spent on this set of leather furniture,this does not come closeto satisfactoryAkeem at the business was very courteous and understanding but it seemed that the decision was not his but uppermanaIf I need to take photosof the furniture or ha e someone come here and see it, we can certainly arrange for thatWe feel we should atleastget a replacement of equal value of what we spent considering the horrendous quality and customer service we have dealt with

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] They said they are looking into the matterThey did not offer any resolution.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As already stated I spent the amount offered for the promotion to receive the no interest for one yearI was told by one of their representatives I did not have to do anything to have it added on that it was added to my orderThis was not the case and after I called I was told they fixed itI was not given a courtesyThey fixed their error for never applying what was advertised all over their siteUpon viewing it was not even the right promotionI called back for a month playing phone tag and noone will fix this situationThey had no problem advertising all over their site to spend over to get this deal and after spending it I was not given itThat is advertisement and it is illegal Regards, [redacted]

Leadership has reached out to this customer.? We offered to credit customer's financed amount by $150.? He agreed and accepted the offer.? Thank you, T.F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I'm simply not interested in a $gift card to buy more of their infested merchandiseI have to pay back $1900+ so a $gift card doesn't resolve anything for me Regards, [redacted]

Good Afternoon -? I have reached out to our Leadership to review and address customer's complaint.? Thank you, TF [redacted]

Our Credit Manager has been working with this customer and we have agreed to refund her an additional amount of $1,171.18.? Customer has accepted this offer and is satisfied with the resolution.? Thank you, T.F [redacted]

Hello,We are truly sorry for the inconvenience, I've checked out records and the refund has been processed in full as off the 1st [redacted] ***UL-MV R P It was sent back to a MasterCard visaShould the customer ever wish to give us another chance at their business we'd like to extend a 200$ g/cThank you, [redacted]

HelloOn May 2nd, we picked up her mattress, box spring, and? mattress protectorWe did refund the total amount of her sale via a checkThank you

Hello,Per the stores leadership, Customer purchased 10,with a balance remaining of for the computer desk and the nightstandThe money from the bed that was returned was applied to the new order of the desk and nightstandAs per Raymour rules if a customer spends over 10,in cash they must automatically fill out a form for IRS purposes if paid in cash