Raymour & Flanigan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI would like a FULL and not partial refund539.01+tax that was paid Regards, [redacted]

The Manager of our Waterbury Store worked with Ms [redacted] and she did go back to the store and reselected a different set of living room furnitureWe delivered the new items on 12/2/Thank you, TF [redacted]

Our Credit Manager has reached out to this customerHer account was closed at the end of when we ended our relationship with [redacted] Bank When she reapplied for credit, she was denied by TD Bank, which resulted the denial letter being mailed to her She was eventually approved by Raymour & Flanigan for $with a 10% depositThank you, TF [redacted]

Hello,? Attached are copies of the recurring payments , both set up March 16, at ? 9:09pmSince the collector ID is WEBSVC this indicates the customer set these up themselves over the internetAdditionally they were done at 9:09pm and no one would have been here to set these up for herOne of the schedules set up by this customer was disabled 4/8/16, at which time the collector handling the issue either did not catch the 2nd schedule or misunderstood that both were in errorThe second recurring schedule was disabled 7/19/A refund was done through speedpay today for the $payment and the $`fee, confirmation number Also attached are copies of the emails and an account history.Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have agreed to a home repair, but will not be satisfied until I am sure chair is as good as new Regards, [redacted]

Hello,I have received some additional informationThe water damage is considered to be customer causedThe damage is not considered a quality defect and is not covered under the manufacturer warrantyTo recognize the customer's inconveniences, we have offered a $good will gift card

Hello, I have forwarded this information to Mary I do see a refund of $was done on 7/6/ Thank you,

Good Afternoon,We have partnered with our management team in the Hartford area and we apologize for the pricing error? While we are not able to honor the mis-marked pricing, we can offer the customer a $Raymour & Flanigan gift card towards a future purchase.? Per the CT State Department of Consumer Protection, the price on the item must only be honored if the item is a "consumer commodity," defined as a consumable productOur furniture is not considered a consumer commodity, and therefore does not qualify? Should you have any additional questions or concerns, please let us know.? Thank You!? ?

Our Credit Manager has advised that the Credit Bureau takes up to days to update their recordsThe removal request was submitted on 6/3/We will follow up on the removal requestThank you, T.F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me for nowIf the business does not follow through and I have further complaints I will open a new claim at the very least.? Regards, [redacted]

Good afternoon,Our local management team from our Accounting department has attempted to reach out to the customer twice with no response back We have left two different voicemails for the customer to contact us back to discuss further We are prepared to offer the customer half of the interest back when the customer does contact us back If you have any additional questions about this, please let us know Thank you!

Good afternoon,Our local management team in the Gibbstown area has reached out and discussed that the bill was automatically generated in error and that we did not run the customer's credit to do this.? We have voided the entire order, sending a check refund of $to the customer, and we are sending a $gift card to the customer for the inconvenience of the situation.? If you have any further questions about this situation please let us know.Thank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The photos have been sent and received by [redacted] he claims he is waiting on photos from his adjuster this has been going on for weeks.] Regards, [redacted]

Good Afternoon, Our local management team in the Central Islip area has reached out to the customer and indicated they have resolved this issue If you have any questions or concerns, please let us knowThank You!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .? I have an appointment with the business Wednesday, August 8, 2018.? I? will respond once we? come to a? resolution.? ? ? Regards, [redacted]

Revdex.com: In reference to complaint ID [redacted] , I am satisfied with the response from Raymour & Flanigan Regards, [redacted]

Good afternoon,Our local management team from the Queens area reached out to the customer to discuss this situation We let the customer know that she can come on 5/2/and just get the parts instead of bringing her old table back If you have any additional questions about this, please let us knowThank you!

hello, The management team has worked with the customer and the issue has been resolved on our endThe customer has received a credit/refund to their [redacted] account Thank you,