Raymour & Flanigan

Good Morning - I wanted to let you we have resolved this with customerShe is receiving store credit for her furniture and we will be delivering new furniture on 8/26/15.Thank you, TF*

Hello, The part has been order for the customer, under the maufacturer's warranty. We have following the manufacturer's protocol for taking care of the customer. Once the part is in we will contact the customer to schedule installation of the mechanismThe parts for the vendor come from
the manufacturer directly and we actually have to wait for them to ship it to us Thank you,

Revdex.com:Thank you
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Afternoon - I have reached out to leadership to address this issue. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
There is not in infestation in my homeIt is in their box spring that came from themThat is the only room that we cannot sleep inIt took the exterminator minutes to find the first bed bug in the box springThere is no way they are inspecting their trucks and old mattress and boxsprings that they haul away like that

Good Afternoon - I have reached out to leadership to address the customer's complaint. Thank you. T.F*

Leadership has reached out to this customerWe have a service technician going out to his home on 6/3/to inspection the mattress and obtain photos. We have also contacted Sealy Mattress Cofor more information on the Warranty. Once we receive the technician's report and warranty
information, we will reach back out to customer with a resolution. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I am rejecting the offer is The total bill was 2,which included the mattress which was 1,500; the mattress protector which was and a memory foam pillow, plus taxesWe used the mattress and protector for a few days when it became apparent that the pad was not workingThe sheets kept slipping off during the nightI took the pad back to Raymour and they stated it could not be returnedThe sales person stated other customers had similar complaints and suggested we turn the pad overThat was unacceptable to usI left the pad at the storeI had to purchase another protector from ***’s which was an additional There are several other customer complaints regarding this same mattress with the same problem we are experiencingThey each state that the manufacturer always says the mattress is only 3/4” out of specsAnd it’s still with in their standardsWhile they did offer to send another technician, we fail to see how that could possibly make a differenceWe had to make arrangements to be at the house and it is not always easy to have someone hereThe mattress has a 10yr warranty and by them offering only 60% is not fair We countered their offer with 1,The other mattress we are interested in is 1,We do not want to have to put in another 1,Then we will be into this for over 3,We can put in an additional for the mattress we want. Regards,*** ***
Regards,
*** ***

Hello,It shows in customers account that a request has already been sent over to stop contacting customerIt does take about 6-weeks for the activity to end.Thank you,

Good Afternoon - I have reached out to our Leadership to review and address customer's complaint. Thank you, T.F*

Hello,This customer has an exchange scheduled for 10/26/

Good afternoon,Our local management team from the Rochester area reached out to the customer to discuss this further. We offered to exchange the chair and the ottoman for the customer. The customer will be able to select new furniture in our showroom. If the customer has any
further questions about this please let us know. Thank you!

Leadership has reviewed customer's complaint and reached out to offer her store credit to go in and choose a different bed; this was offered on 4/8/Thank you, T.F*

Hello,We apologize about the issues you are having with your pieces and the delay in responseIt looks like an email response was sent 5/20/explaining the photos were reviewed but the damage was no covered/repairableAt this time we would be happy to offer the customer a full refund of the
platinum warrant, which totals If you are still having issues with the springs that may still be covered under the manufacturing warranty and we'd be happy to set up service for those issues. Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Good evening,After partnering with our local management team, we have extended to the customer a full return of the furniture with a refund of all the piecesThe customer has declined this offerAt this time, we will not be able to extend any additional offers to the customer in regards to this concern.Thank you

Good Afternoon!Our regional management team has reached out to the customer and setup an appointment for one of our technicians to go to the customer's home for the concerns with the chair and ottomanThe original appointment was scheduled for 01/06/The customer was not home for the
appointment and has since been rescheduled for 02/03/ Our technician will inspect the two pieces and determine if there is anything we can do to further assist the customerThe customer has already utilized and exhausted their one time replacement for stains that was offered under our insurance planOn 11/25/2017, we delivered a new sofa, chair and ottoman to the customerIf you have any questions or concerns, please let us know. Thank You!

We have scheduled a courtesy service for the customer. A technician will be going to customer's home on 3/23/to repair the damaged support legs for the bedThank you, TF*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***