Raymour & Flanigan

Good Afternoon, Our local management team has reviewed the request and we are going to credit the customer's TD Bank account and correct the credit reportingWe have made contact with the customer to advise them of this resolutionIf you have any questions or concerns, please let us
know. Thank You!

Leadership has reviewed customer's complaint and reached out to her. She was offered $for inconveniences, which she acceptedShe is satisfied with this resolution. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you very much
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I understand that this mattress has since retired and request replacement at the same value, I have purchased an additional extended warrantee with Raymour to protect me with incidence like this
Regards,
*** ***

Hello,A pick up and refund is not something we offer, we acknowledge that the customer has an issue and is under warranty but any credit provided would be raymour credit or we are happy to exchange the piece for brand new creditWe currently have an exchange for a brand new mattress dated
for 11/with the customer.Thank you,Kevin

This customer is all taken care ofMattress was replaced.Thanks,

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID 12607302, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The parts will not be in until SaturdayI cannot say the issue is resolved until the parts are on the bed and work the way they are intended to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The website is very difficult to navigate If there was a problem they should or could have notified me so we could correct it Instead they Immediately sent it to a collection firm and this caused my credit score to drop points It seems they are only interested in generating fees and a website that is difficult to use certainly aids in this regard As I said, I have many credit cards and accounts I Never have the type of problems I have had here

HelloWe have offered the customer a service to do an inspection on the springs and support of the loveseat, since the last time we went out was in November The customer has accepted this offer and scheduled for Saturday May 13thWe have explained once we get a report back from our
technician, we will follow up with him within hours with what options we have. Thank you

Good Afternoon, Our local management team in the New Jersey area has arranged an even exchange for the power sofa and power love seat New pieces were delivered to the customer on 01/13/and we picked up the old pieces We have notified the management team who would handle the
home damage and it is currently being reviewed Should you have any questions or concerns, please let us know. Thank You!

Good evening,After reviewing the customer's concern in regards to their sofa, we have provided the customer with a reselectionThis means that the customer will be receiving a full credit of the sofa in the show room to use to purchase new furnitureIf there are any additional questions or
concerns in regards to the sofa or reselection please let us know.Thank you!

Our Leadership has reached out to this customer and offer to refund him an additional $150. Customer has accepted this offer and is satisfied with the resolutionThank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution of $off is satisfactory to me Thank you for your help.
Regards,
*** ***

Hello. Our technician went out to assess the damages in MayAfter reviewing the report and the pictures, the damages were deemed customer caused, which is not covered under the manufacturer warrantyThe platinum protection plan would have covered the damages but the customer did not purchase itWe can not offer a replacement at this time. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

After reviewing this customer's account, I have found that, per our technician's report - the customer has extensive/accumulative damage to the furniture. Our Platinum Protection Plan paperwork clearly states the customer must contact the Platinum Protection department within to days
after noticing any damage. Customer has had merchandise in her home for over year and called for the first time for service approximately months after delivery. We have refunded her the full purchase price of the cost of the Platinum Protection Plan; however, due to monies still being owed on the financed portion, the amount of the refund - $- was sent to *** ***, to be deducted from the balance dueThank you, TF*

Good evening,For the customer's concern, we have worked with the local showroom management team, and they were able to confirm with the customer that in order for the refund to be processed, TD bank requires that the customer will need to contact TD Bank personally to assist with this refundAt
this time the customer should be all set.Thank you.

HelloAfter our technician went out for a service, it was deemed the furniture is up to manufacturer standards. We have offered the customer a reselect as a courtesy, which she has deniedWe are not able to offer any other resolution. Thank you

Good Afternoon, The leadership team located in the Syracuse area reached out to the customer to discuss this further. We offered the customer a bed frame to use for their mattress until the new one arrives. We are expediting the missing piece and it should arrive sometime this
week. We are compensating the customer for the wait time as well. If the customer has any other questions, please feel free to reach out. Thank you!